Sales Account Manager

The Sales Account Manager is responsible for managing and expanding key customer accounts. This role focuses on building long-term partnerships, driving sales performance, resolving customer issues, and identifying new business opportunities including brand collaborations and strategic partnerships.

Responsibilities

1. **Key Account Management**

- Build, maintain, and enhance long-term relationships with key clients.

- Serve as the main point of contact for retailers, and channel partners.

- Understand client needs, market trends, and technical requirements of robotic cleaning products to offer tailored solutions.

- Monitor account performance, satisfaction levels, and operational alignment.

2. **Sales & Revenue Growth**

- Achieve sales targets for assigned accounts across online and offline channels.

- Identify opportunities for upselling and cross-selling product lines.

- Deliver sales presentations, proposals, and promotional planning strategies.

3. **Customer Issue Resolution**

- Address and resolve customer concerns related to product performance, logistics, or after-sales service.

- Coordinate with technical support, product teams, and supply chain teams to ensure timely resolution.

4. **Reporting & Analysis**

- Track and analyze sales performance, market insights, and customer buying behavior in the robot vacuum segment.

- Prepare sales forecasts, account reviews, competitive analysis, and management reports.

5. **Cross-Functional Collaboration**

- Work closely with marketing, product category, and after-sales service teams.

- Support new product launches and promotional campaigns, and relay customer feedback to drive continuous product improvement.

6. **Contract Negotiation**

- Lead negotiations on pricing, commercial terms, annual contracts, and promotional agreements.

- Ensure contracts align with business objectives and profitability requirements.

7. **Business Development**

- Identify new business opportunities, including cross-brand collaborations.

- Explore new markets and customer segments such as home appliance retailers, electronics chains, and online channels.

- Study market trends, competitor activities, and new technologies in the robotic cleaning market.

Qualifications

- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.

- Minimum 3 years of relevant experience in sales, account management, or business development.

- Experience in the consumer electronics or home appliance industry (robot vacuum cleaner segment preferred).

- Proven track record of achieving sales targets and managing key accounts.

- Strong understanding of sales strategy, forecasting, and account planning.

- Knowledge of robot vacuum cleaner product features, the competitive landscape, and technology trends is a plus.

- Proficient with CRM tools, sales reporting systems, and Microsoft Office applications.