Title: Customer Service Engineer Department: Service Department Experience – 3 to 7 years Main Objectives : 1. Ensure client satisfaction. 2. Manage relations with existing clients. 3. Service security systems and provide services to our clients. Trouble shooting, solving problems and finish routine preventive maintenance on time according to Convergint Technologies standards and policies. 4. Develop new requests and generate revenue from existing clients, support CS team and other departments with activities as needed within your region. 5. To be proficient in our products and technology. Always improve abilities. Major Responsibilities : 1. Total client satisfaction. 2. Working with CS Rep., coordinating all customer service issues and managing relations with all existing clients within assigned region. 3. Ensure quality of Convergint Technologies following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region. 4. Provide routine preventive maintenances. 5. Handle daily trouble-shooting, follow up all open technical issues till the problems resolved. 6. Take over all service issues from Project team after External Hand Over done. 7. Prepare customer training materials and deliver professional customer training. 8. Diagrams update after HO. 9. Complete customer log file and follow up open issues. Submit weekly log file report. 10. Manage service sub-contractors and ensure them following up ICD standards and policies. 11. Promote CS selling and generate revenue from all existing clients. 12. Help desk. 13. Reporting of CS events to CS Dept. Supervisor and National CS Manager. Major Skills – Experience on Lenel/CCure/AMAG/Gallagher (anyone is fine), Customer centric approach, ability to troubleshoot and provide solutions. Show more Show less

Job Description: The Operations Coordinator will support the Service Department Manager (SDM) in driving operational efficiency and effectiveness across the Operations function. This role involves coordinating administrative activities, managing inter-departmental follow-ups, ensuring compliance documentation, and supporting project execution. The individual will act as a central point of coordination between the SDM’s office and other internal and external stakeholders to ensure business objectives and company goals are met. Main Objectives: 1. Enhance productivity and effectiveness of the Operations department through structured coordination and proactive follow-ups. 2. Ensure efficient scheduling, prioritization, and execution of operational tasks. 3. Provide comprehensive administrative support to the SDM’s office. 4. Prepare reports, dashboards, and presentations, and manage meeting logistics and documentation. 5. Ensure full compliance with project and service-related documentation requirements. Key Responsibilities: 1. Administrative Support: o Handle day-to-day administrative tasks and proactively assist the SDM in managing priorities and schedules. o Draft letters, emails, agendas, and meeting minutes as required. 2. Interdepartmental Coordination: o Act as a liaison between the Operations Manager, internal teams, and external stakeholders. o Ensure timely follow-up and execution of action items across departments. 3. Document Management & Processing: o Review and maintain documentation including employee expense reports, purchase orders, and operational approvals. o Receive vendor invoices, prepare necessary supporting documentation, obtain SDM's approval, and submit to finance. 4. Reporting & Monitoring: o Conduct regular quality checks on project weekly reports submitted to clients. o Track and follow up on Service Engineer (SE) and Project Manager (PM) time reporting, ensuring accuracy and completeness. 5. Compliance Fulfillment: o Support the SDM in ensuring end-to-end fulfillment of project and service compliance requirements. o Coordinate with government labor departments (e.g., PF, ESIC, labor licenses), client compliance teams, and internal stakeholders to ensure 100% completion and timely submission of all required documentation. o Manage documentation related to statutory compliance such as work permits, labor insurance, minimum wage adherence, EHS (Environment, Health & Safety) certifications, and background verification reports. o Assist during audits and inspections by regulatory authorities or client representatives. o Maintain organized and up-to-date compliance records and proactively flag gaps for timely resolution. 6. Operational Support: o Assist in preparing internal and client-facing presentations. o Conduct research and analysis on market trends and business issues as required. 7. Team Supervision & File Management: o Supervise and guide designated team members to ensure accuracy and timely delivery of tasks. o Organize and maintain confidential files and documents securely. 8. Additional Duties: o Perform other duties related to operations coordination as assigned from time to time. Preferred Skills and Attributes: • Strong organizational and multitasking abilities. • Excellent written and verbal communication skills. • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). • Ability to work independently and maintain confidentiality. • Prior experience in coordination or operations support roles preferred. • Familiarity with statutory and regulatory compliance documentation, including coordination with labor departments, client compliance teams, and internal audits. Show more Show less

About the Role: We are seeking dynamic and self-driven Sales Account Managers for our Chennai operations. The ideal candidate will be responsible for hunting and growing new business opportunities within industrial, factory, pharmaceutical, and local domestic markets for electronic security systems, audio-visual solutions, and managed service offerings. This role will not focus on global clients but rather on local and regional market development. Key Responsibilities: Proactively identify and develop new business opportunities in industrial, pharmaceutical, manufacturing, and domestic markets. Generate, qualify, and close new sales leads for electronic security systems, audio-visual solutions, and service contracts (AMCs, Managed Services). Build strong relationships with key decision-makers (facility heads, security managers, procurement heads, IT/AV managers, etc.). Position and sell long-term service contracts (Annual Maintenance Contracts) and managed services solutions to new and existing customers. Develop and maintain a healthy sales pipeline aligned with targets. Understand customer needs, propose appropriate solutions, and create customized offerings across systems and services. Work closely with internal teams (engineering, service, project management) to ensure seamless delivery and execution. Achieve or exceed monthly and quarterly sales targets for both project sales and service contracts. Keep updated on market trends, competitor activities, and technology developments in security, surveillance, and audio-visual solutions. Prepare proposals, presentations, and participate in negotiations and contract finalization. Requirements: Bachelor’s degree (preferably in Engineering, Electronics, or Business Administration). 6–10 years of relevant experience in B2B Sales, specifically in Electronic Security Systems and/or Audio-Visual Solutions. Strong experience in selling services such as AMC contracts, managed services, or facility technology outsourcing solutions is highly preferred. Strong network and market knowledge in Chennai region. Proven experience in new business development (“hunter” mindset). Familiarity with products and solutions like CCTV, Access Control, Intrusion Alarms, Public Address Systems, Fire Alarm Systems, Video Conferencing, Digital Signage, and Boardroom AV Integrations. Excellent communication, negotiation, and presentation skills. Ability to work independently with minimal supervision. Result-oriented, self-motivated, and high energy. Show more Show less

Job Description : Experience: 4 to 8 years. Main Objectives : • Ensure 100% client satisfaction. • Deliver and complete projects on schedule and within budget. • Maintain excellent installation standards. • Maintain correct and accurate project documents. • Reviews deliverables across projects. • Trouble shooting and problem solving. • To be proficient in the security products and technology. • Self-development and improvement. • Minimizes our exposure and risk across multiple projects. • Maintain safety and ensure all EHS requirements are taken care off. Major responsibilities include : • Manage project according to company policy, company standards, and client satisfaction. • Project preparation and planning – schedule of project, budget review, sales order, kick off meetings etc. • Site meetings and coordination, preparation and distribution of meeting minutes, coordination with client. • Inspection of material on delivery at site and acceptance. • Maintain the highest levels of installation standards and quality of work. • Internal and external coordination with all stake holders. • Ensure the sub-contractors are maintaining quality and working as per the project requirements. • Ensure proper handover of projects – both to internal and external teams. • Ensure maintenance of safety and EHS. • Manage all project documentation, preparation of installation checklist and certification from client for invoicing. • Participates in all programs and training relating to performance evaluations and career development planning. Behavior : • Team Player: Works well as part of a team • Passion: Strong liking or enthusiasm for work; highly interested and enjoy what they’re doing and believe in success • Proactive: Self-starter with the ability to take initiative; result-driven to solve problems by seeking different solutions • Detail Oriented: Capable of carrying out a given tasks with all details necessary to get the task done. • Learning: Attitude to learn and grow both professionally and personally. • Skills: Hands-on On Security Systems like Lenel, AMAG, CCure etc. Show more Show less

Key Responsibilities · Provide pre-sales technical support to the sales team. · Assist in preparing technical responses for RFPs/RFIs. · Design integrated physical security solutions, including CCTV, access control, and other related systems. · Attending Pre-Bid Meeting with clients to finalize the exact queries/deviation from the tender considered. · Prepare detailed proposals and estimation sheets based on client needs. · Review CAD drawings and provide necessary inputs for design optimization. · Engage with clients to understand their security requirements and present tailored solutions. · Participate in pre/post-tender meetings to discuss project specifications and solutions. · Releasing bill of material to procurement team for material order and vendor selection based on the product requirement · Establish and maintain relationships with OEM’s & Distributors. · Work closely with sales teams to qualify opportunities and expand existing accounts. · Collaborate with engineering teams to ensure that proposed solutions meet technical standards. · Stay updated on industry trends and advancements in security technology. Essential Skills · Technical Proficiency: In-depth knowledge of video surveillance systems, Access Control System, Networking technologies and familiarity with industry standards. · Communication Skills: Strong presentation skills to articulate complex technical concepts simply to clients. · Problem-Solving Abilities: Capability to troubleshoot technical issues effectively. · Project Management: Experience in managing multiple projects simultaneously while meeting deadlines. Qualifications · A degree in Electronics, Diploma in E&C, or a related field is typically required. · Product certifications and hands-on experience can be an advantage. · Experience in security systems design or presales roles is often preferred, generally ranging from 3 to 5 years depending on the position level. · Datacenter design expertise (desirable) Desirable Attributes · Self-motivated with the ability to work independently as well as part of a team. · Flexibility to adapt to changing project requirements and priorities. · Strong interpersonal skills to interact effectively with various stakeholders. · Good Client Handing skills and being One Point of Contact for Project related activities. · Good communication, presentation skills and ability to quickly adapt to the technical environment.

Job Description: We are seeking experienced and self-driven AV Project Technicians with strong communication skills and a solid background in installing and configuring audio-visual infrastructure products. The ideal candidate will be proactive, technically skilled, and capable of working both independently and as part of a team. Locations: Hyderabad, Pune, Mumbai, and Delhi Key Responsibilities: Perform structured cabling for audio, video, and control systems, including terminations. Install AV devices and components as per the layout and design. Mount passive hardware for displays, projectors, video walls, etc. Configure lighting control and automation systems. Execute cable management and AV rack building. Terminate AV cables (soldering, crimping STP cables, etc.). Set up and install equipment like microphones, speakers, video screens, projectors, and video monitors. Assist in setting up video conferencing systems. Test installed systems and troubleshoot technical issues. Ensure work is compliant with company standards, procedures, and safety guidelines. Verify installation completeness as per design documentation. Coordinate closely with the Lead Installation Engineer and Project Manager to meet quality and timeline expectations. Required Candidate Profile: 1–2 years of hands-on experience in AV installations. Strong communication skills, including local language proficiency. Self-motivated, proactive, and a team player. In-depth understanding of AV system integration and installation practices. Familiarity with the latest AV technology and tools.

About the Role: We are seeking dynamic and self-driven Sales Account Managers for our Chennai operations. The ideal candidate will be responsible for hunting and growing new business opportunities within industrial, factory, pharmaceutical, and local domestic markets for electronic security systems, audio-visual solutions, and managed service offerings. This role will not focus on global clients but rather on local and regional market development. Key Responsibilities: Proactively identify and develop new business opportunities in industrial, pharmaceutical, manufacturing, and domestic markets. Generate, qualify, and close new sales leads for electronic security systems, audio-visual solutions, and service contracts (AMCs, Managed Services). Build strong relationships with key decision-makers (facility heads, security managers, procurement heads, IT/AV managers, etc.). Position and sell long-term service contracts (Annual Maintenance Contracts) and managed services solutions to new and existing customers. Develop and maintain a healthy sales pipeline aligned with targets. Understand customer needs, propose appropriate solutions, and create customized offerings across systems and services. Work closely with internal teams (engineering, service, project management) to ensure seamless delivery and execution. Achieve or exceed monthly and quarterly sales targets for both project sales and service contracts. Keep updated on market trends, competitor activities, and technology developments in security, surveillance, and audio-visual solutions. Prepare proposals, presentations, and participate in negotiations and contract finalization. Requirements: Bachelor’s degree (preferably in Engineering, Electronics, or Business Administration). 6–10 years of relevant experience in B2B Sales, specifically in Electronic Security Systems and/or Audio-Visual Solutions. Strong experience in selling services such as AMC contracts, managed services, or facility technology outsourcing solutions is highly preferred. Strong network and market knowledge in Chennai region. Proven experience in new business development (“hunter” mindset). Familiarity with products and solutions like CCTV, Access Control, Intrusion Alarms, Public Address Systems, Fire Alarm Systems, Video Conferencing, Digital Signage, and Boardroom AV Integrations. Excellent communication, negotiation, and presentation skills. Ability to work independently with minimal supervision. Result-oriented, self-motivated, and high energy.