Title: Customer Service Engineer Department: Service Department Experience – 3 to 7 years Main Objectives : 1. Ensure client satisfaction. 2. Manage relations with existing clients. 3. Service security systems and provide services to our clients. Trouble shooting, solving problems and finish routine preventive maintenance on time according to Convergint Technologies standards and policies. 4. Develop new requests and generate revenue from existing clients, support CS team and other departments with activities as needed within your region. 5. To be proficient in our products and technology. Always improve abilities. Major Responsibilities : 1. Total client satisfaction. 2. Working with CS Rep., coordinating all customer service issues and managing relations with all existing clients within assigned region. 3. Ensure quality of Convergint Technologies following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region. 4. Provide routine preventive maintenances. 5. Handle daily trouble-shooting, follow up all open technical issues till the problems resolved. 6. Take over all service issues from Project team after External Hand Over done. 7. Prepare customer training materials and deliver professional customer training. 8. Diagrams update after HO. 9. Complete customer log file and follow up open issues. Submit weekly log file report. 10. Manage service sub-contractors and ensure them following up ICD standards and policies. 11. Promote CS selling and generate revenue from all existing clients. 12. Help desk. 13. Reporting of CS events to CS Dept. Supervisor and National CS Manager. Major Skills – Experience on Lenel/CCure/AMAG/Gallagher (anyone is fine), Customer centric approach, ability to troubleshoot and provide solutions. Show more Show less
Job Description: The Operations Coordinator will support the Service Department Manager (SDM) in driving operational efficiency and effectiveness across the Operations function. This role involves coordinating administrative activities, managing inter-departmental follow-ups, ensuring compliance documentation, and supporting project execution. The individual will act as a central point of coordination between the SDM’s office and other internal and external stakeholders to ensure business objectives and company goals are met. Main Objectives: 1. Enhance productivity and effectiveness of the Operations department through structured coordination and proactive follow-ups. 2. Ensure efficient scheduling, prioritization, and execution of operational tasks. 3. Provide comprehensive administrative support to the SDM’s office. 4. Prepare reports, dashboards, and presentations, and manage meeting logistics and documentation. 5. Ensure full compliance with project and service-related documentation requirements. Key Responsibilities: 1. Administrative Support: o Handle day-to-day administrative tasks and proactively assist the SDM in managing priorities and schedules. o Draft letters, emails, agendas, and meeting minutes as required. 2. Interdepartmental Coordination: o Act as a liaison between the Operations Manager, internal teams, and external stakeholders. o Ensure timely follow-up and execution of action items across departments. 3. Document Management & Processing: o Review and maintain documentation including employee expense reports, purchase orders, and operational approvals. o Receive vendor invoices, prepare necessary supporting documentation, obtain SDM's approval, and submit to finance. 4. Reporting & Monitoring: o Conduct regular quality checks on project weekly reports submitted to clients. o Track and follow up on Service Engineer (SE) and Project Manager (PM) time reporting, ensuring accuracy and completeness. 5. Compliance Fulfillment: o Support the SDM in ensuring end-to-end fulfillment of project and service compliance requirements. o Coordinate with government labor departments (e.g., PF, ESIC, labor licenses), client compliance teams, and internal stakeholders to ensure 100% completion and timely submission of all required documentation. o Manage documentation related to statutory compliance such as work permits, labor insurance, minimum wage adherence, EHS (Environment, Health & Safety) certifications, and background verification reports. o Assist during audits and inspections by regulatory authorities or client representatives. o Maintain organized and up-to-date compliance records and proactively flag gaps for timely resolution. 6. Operational Support: o Assist in preparing internal and client-facing presentations. o Conduct research and analysis on market trends and business issues as required. 7. Team Supervision & File Management: o Supervise and guide designated team members to ensure accuracy and timely delivery of tasks. o Organize and maintain confidential files and documents securely. 8. Additional Duties: o Perform other duties related to operations coordination as assigned from time to time. Preferred Skills and Attributes: • Strong organizational and multitasking abilities. • Excellent written and verbal communication skills. • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). • Ability to work independently and maintain confidentiality. • Prior experience in coordination or operations support roles preferred. • Familiarity with statutory and regulatory compliance documentation, including coordination with labor departments, client compliance teams, and internal audits. Show more Show less
About the Role: We are seeking dynamic and self-driven Sales Account Managers for our Chennai operations. The ideal candidate will be responsible for hunting and growing new business opportunities within industrial, factory, pharmaceutical, and local domestic markets for electronic security systems, audio-visual solutions, and managed service offerings. This role will not focus on global clients but rather on local and regional market development. Key Responsibilities: Proactively identify and develop new business opportunities in industrial, pharmaceutical, manufacturing, and domestic markets. Generate, qualify, and close new sales leads for electronic security systems, audio-visual solutions, and service contracts (AMCs, Managed Services). Build strong relationships with key decision-makers (facility heads, security managers, procurement heads, IT/AV managers, etc.). Position and sell long-term service contracts (Annual Maintenance Contracts) and managed services solutions to new and existing customers. Develop and maintain a healthy sales pipeline aligned with targets. Understand customer needs, propose appropriate solutions, and create customized offerings across systems and services. Work closely with internal teams (engineering, service, project management) to ensure seamless delivery and execution. Achieve or exceed monthly and quarterly sales targets for both project sales and service contracts. Keep updated on market trends, competitor activities, and technology developments in security, surveillance, and audio-visual solutions. Prepare proposals, presentations, and participate in negotiations and contract finalization. Requirements: Bachelor’s degree (preferably in Engineering, Electronics, or Business Administration). 6–10 years of relevant experience in B2B Sales, specifically in Electronic Security Systems and/or Audio-Visual Solutions. Strong experience in selling services such as AMC contracts, managed services, or facility technology outsourcing solutions is highly preferred. Strong network and market knowledge in Chennai region. Proven experience in new business development (“hunter” mindset). Familiarity with products and solutions like CCTV, Access Control, Intrusion Alarms, Public Address Systems, Fire Alarm Systems, Video Conferencing, Digital Signage, and Boardroom AV Integrations. Excellent communication, negotiation, and presentation skills. Ability to work independently with minimal supervision. Result-oriented, self-motivated, and high energy. Show more Show less
Job Description : Experience: 4 to 8 years. Main Objectives : • Ensure 100% client satisfaction. • Deliver and complete projects on schedule and within budget. • Maintain excellent installation standards. • Maintain correct and accurate project documents. • Reviews deliverables across projects. • Trouble shooting and problem solving. • To be proficient in the security products and technology. • Self-development and improvement. • Minimizes our exposure and risk across multiple projects. • Maintain safety and ensure all EHS requirements are taken care off. Major responsibilities include : • Manage project according to company policy, company standards, and client satisfaction. • Project preparation and planning – schedule of project, budget review, sales order, kick off meetings etc. • Site meetings and coordination, preparation and distribution of meeting minutes, coordination with client. • Inspection of material on delivery at site and acceptance. • Maintain the highest levels of installation standards and quality of work. • Internal and external coordination with all stake holders. • Ensure the sub-contractors are maintaining quality and working as per the project requirements. • Ensure proper handover of projects – both to internal and external teams. • Ensure maintenance of safety and EHS. • Manage all project documentation, preparation of installation checklist and certification from client for invoicing. • Participates in all programs and training relating to performance evaluations and career development planning. Behavior : • Team Player: Works well as part of a team • Passion: Strong liking or enthusiasm for work; highly interested and enjoy what they’re doing and believe in success • Proactive: Self-starter with the ability to take initiative; result-driven to solve problems by seeking different solutions • Detail Oriented: Capable of carrying out a given tasks with all details necessary to get the task done. • Learning: Attitude to learn and grow both professionally and personally. • Skills: Hands-on On Security Systems like Lenel, AMAG, CCure etc. Show more Show less
Key Responsibilities · Provide pre-sales technical support to the sales team. · Assist in preparing technical responses for RFPs/RFIs. · Design integrated physical security solutions, including CCTV, access control, and other related systems. · Attending Pre-Bid Meeting with clients to finalize the exact queries/deviation from the tender considered. · Prepare detailed proposals and estimation sheets based on client needs. · Review CAD drawings and provide necessary inputs for design optimization. · Engage with clients to understand their security requirements and present tailored solutions. · Participate in pre/post-tender meetings to discuss project specifications and solutions. · Releasing bill of material to procurement team for material order and vendor selection based on the product requirement · Establish and maintain relationships with OEM’s & Distributors. · Work closely with sales teams to qualify opportunities and expand existing accounts. · Collaborate with engineering teams to ensure that proposed solutions meet technical standards. · Stay updated on industry trends and advancements in security technology. Essential Skills · Technical Proficiency: In-depth knowledge of video surveillance systems, Access Control System, Networking technologies and familiarity with industry standards. · Communication Skills: Strong presentation skills to articulate complex technical concepts simply to clients. · Problem-Solving Abilities: Capability to troubleshoot technical issues effectively. · Project Management: Experience in managing multiple projects simultaneously while meeting deadlines. Qualifications · A degree in Electronics, Diploma in E&C, or a related field is typically required. · Product certifications and hands-on experience can be an advantage. · Experience in security systems design or presales roles is often preferred, generally ranging from 3 to 5 years depending on the position level. · Datacenter design expertise (desirable) Desirable Attributes · Self-motivated with the ability to work independently as well as part of a team. · Flexibility to adapt to changing project requirements and priorities. · Strong interpersonal skills to interact effectively with various stakeholders. · Good Client Handing skills and being One Point of Contact for Project related activities. · Good communication, presentation skills and ability to quickly adapt to the technical environment.
Job Description: We are seeking experienced and self-driven AV Project Technicians with strong communication skills and a solid background in installing and configuring audio-visual infrastructure products. The ideal candidate will be proactive, technically skilled, and capable of working both independently and as part of a team. Locations: Hyderabad, Pune, Mumbai, and Delhi Key Responsibilities: Perform structured cabling for audio, video, and control systems, including terminations. Install AV devices and components as per the layout and design. Mount passive hardware for displays, projectors, video walls, etc. Configure lighting control and automation systems. Execute cable management and AV rack building. Terminate AV cables (soldering, crimping STP cables, etc.). Set up and install equipment like microphones, speakers, video screens, projectors, and video monitors. Assist in setting up video conferencing systems. Test installed systems and troubleshoot technical issues. Ensure work is compliant with company standards, procedures, and safety guidelines. Verify installation completeness as per design documentation. Coordinate closely with the Lead Installation Engineer and Project Manager to meet quality and timeline expectations. Required Candidate Profile: 1–2 years of hands-on experience in AV installations. Strong communication skills, including local language proficiency. Self-motivated, proactive, and a team player. In-depth understanding of AV system integration and installation practices. Familiarity with the latest AV technology and tools.
About the Role: We are seeking dynamic and self-driven Sales Account Managers for our Chennai operations. The ideal candidate will be responsible for hunting and growing new business opportunities within industrial, factory, pharmaceutical, and local domestic markets for electronic security systems, audio-visual solutions, and managed service offerings. This role will not focus on global clients but rather on local and regional market development. Key Responsibilities: Proactively identify and develop new business opportunities in industrial, pharmaceutical, manufacturing, and domestic markets. Generate, qualify, and close new sales leads for electronic security systems, audio-visual solutions, and service contracts (AMCs, Managed Services). Build strong relationships with key decision-makers (facility heads, security managers, procurement heads, IT/AV managers, etc.). Position and sell long-term service contracts (Annual Maintenance Contracts) and managed services solutions to new and existing customers. Develop and maintain a healthy sales pipeline aligned with targets. Understand customer needs, propose appropriate solutions, and create customized offerings across systems and services. Work closely with internal teams (engineering, service, project management) to ensure seamless delivery and execution. Achieve or exceed monthly and quarterly sales targets for both project sales and service contracts. Keep updated on market trends, competitor activities, and technology developments in security, surveillance, and audio-visual solutions. Prepare proposals, presentations, and participate in negotiations and contract finalization. Requirements: Bachelor’s degree (preferably in Engineering, Electronics, or Business Administration). 6–10 years of relevant experience in B2B Sales, specifically in Electronic Security Systems and/or Audio-Visual Solutions. Strong experience in selling services such as AMC contracts, managed services, or facility technology outsourcing solutions is highly preferred. Strong network and market knowledge in Chennai region. Proven experience in new business development (“hunter” mindset). Familiarity with products and solutions like CCTV, Access Control, Intrusion Alarms, Public Address Systems, Fire Alarm Systems, Video Conferencing, Digital Signage, and Boardroom AV Integrations. Excellent communication, negotiation, and presentation skills. Ability to work independently with minimal supervision. Result-oriented, self-motivated, and high energy.
Company Description Convergint Asia Pacific, part of a leading global systems integrator, is focused on delivering unparalleled service excellence to its customers. As an integrator, Convergint collaborates with a global network of partners and manufacturers to design, install, and service security and audio-visual systems for enterprise customers. With a presence in 60+ locations across the Asia Pacific region and over 1,300 colleagues, Convergint is guided by its unique and empowered culture and commitment to its mission to be the best service provider for its customers. Learn more about who we are and what we do at www.convergint.com/apac. Role Description This is a full-time role for a Customer Support Engineer, located in Gurugram. The Customer Support Engineer will be responsible for providing exceptional customer support and technical assistance. Day-to-day tasks include troubleshooting and resolving technical issues, offering field service to maintain and repair systems, and ensuring effective communication with customers to address their needs and concerns. Qualifications Customer Support and Communication skills Troubleshooting and Technical Support skills Field Service experience Ability to work on-site in Gurugram Strong problem-solving skills and attention to detail Commitment to delivering excellent customer service Relevant technical certifications or a degree in a related field is a plus System knowledge on Lenel/Ccure/Genetec/Homeywell/Milestone CCTV
Job Description : Experience: 4 to 8 years. Main Objectives : • Ensure 100% client satisfaction. • Deliver and complete projects on schedule and within budget. • Maintain excellent installation standards. • Maintain correct and accurate project documents. • Reviews deliverables across projects. • Trouble shooting and problem solving. • To be proficient in the security products and technology. • Self-development and improvement. • Minimizes our exposure and risk across multiple projects. • Maintain safety and ensure all EHS requirements are taken care off. Major responsibilities include : • Manage project according to company policy, company standards, and client satisfaction. • Project preparation and planning – schedule of project, budget review, sales order, kick off meetings etc. • Site meetings and coordination, preparation and distribution of meeting minutes, coordination with client. • Inspection of material on delivery at site and acceptance. • Maintain the highest levels of installation standards and quality of work. • Internal and external coordination with all stake holders. • Ensure the sub-contractors are maintaining quality and working as per the project requirements. • Ensure proper handover of projects – both to internal and external teams. • Ensure maintenance of safety and EHS. • Manage all project documentation, preparation of installation checklist and certification from client for invoicing. • Participates in all programs and training relating to performance evaluations and career development planning. Behavior : • Team Player: Works well as part of a team • Passion: Strong liking or enthusiasm for work; highly interested and enjoy what they’re doing and believe in success • Proactive: Self-starter with the ability to take initiative; result-driven to solve problems by seeking different solutions • Detail Oriented: Capable of carrying out a given tasks with all details necessary to get the task done. • Learning: Attitude to learn and grow both professionally and personally. • Skills: Hands-on On Security Systems like Lenel, AMAG, CCure etc.
Key Responsibilities · Provide pre-sales technical support to the sales team. · Assist in preparing technical responses for RFPs/RFIs. · Design integrated physical security solutions, including CCTV, access control, and other related systems. · Attending Pre-Bid Meeting with clients to finalize the exact queries/deviation from the tender considered. · Prepare detailed proposals and estimation sheets based on client needs. · Review CAD drawings and provide necessary inputs for design optimization. · Engage with clients to understand their security requirements and present tailored solutions. · Participate in pre/post-tender meetings to discuss project specifications and solutions. · Releasing bill of material to procurement team for material order and vendor selection based on the product requirement · Establish and maintain relationships with OEM’s & Distributors. · Work closely with sales teams to qualify opportunities and expand existing accounts. · Collaborate with engineering teams to ensure that proposed solutions meet technical standards. · Stay updated on industry trends and advancements in security technology. Essential Skills · Technical Proficiency: In-depth knowledge of video surveillance systems, Access Control System, Networking technologies and familiarity with industry standards. · Communication Skills: Strong presentation skills to articulate complex technical concepts simply to clients. · Problem-Solving Abilities: Capability to troubleshoot technical issues effectively. · Project Management: Experience in managing multiple projects simultaneously while meeting deadlines. Qualifications · A degree in Electronics, Diploma in E&C, or a related field is typically required. · Product certifications and hands-on experience can be an advantage. · Experience in security systems design or presales roles is often preferred, generally ranging from 3 to 5 years depending on the position level. · Datacenter design expertise (desirable) Desirable Attributes · Self-motivated with the ability to work independently as well as part of a team. · Flexibility to adapt to changing project requirements and priorities. · Strong interpersonal skills to interact effectively with various stakeholders. · Good Client Handing skills and being One Point of Contact for Project related activities. · Good communication, presentation skills and ability to quickly adapt to the technical environment.
Title: Customer Service Engineer Department: Service Department Experience – 3 to 7 years Main Objectives : 1. Ensure client satisfaction. 2. Manage relations with existing clients. 3. Service security systems and provide services to our clients. Trouble shooting, solving problems and finish routine preventive maintenance on time according to Convergint Technologies standards and policies. 4. Develop new requests and generate revenue from existing clients, support CS team and other departments with activities as needed within your region. 5. To be proficient in our products and technology. Always improve abilities. Major Responsibilities : 1. Total client satisfaction. 2. Working with CS Rep., coordinating all customer service issues and managing relations with all existing clients within assigned region. 3. Ensure quality of Convergint Technologies following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region. 4. Provide routine preventive maintenances. 5. Handle daily trouble-shooting, follow up all open technical issues till the problems resolved. 6. Take over all service issues from Project team after External Hand Over done. 7. Prepare customer training materials and deliver professional customer training. 8. Diagrams update after HO. 9. Complete customer log file and follow up open issues. Submit weekly log file report. 10. Manage service sub-contractors and ensure them following up ICD standards and policies. 11. Promote CS selling and generate revenue from all existing clients. 12. Help desk. 13. Reporting of CS events to CS Dept. Supervisor and National CS Manager. Major Skills – Experience on Lenel/CCure/AMAG/Gallagher (anyone is fine), Customer centric approach, ability to troubleshoot and provide solutions.
About the Role: We are seeking dynamic and self-driven Sales Account Managers for our Chennai operations. The ideal candidate will be responsible for hunting and growing new business opportunities within industrial, factory, pharmaceutical, and local domestic markets for electronic security systems, audio-visual solutions, and managed service offerings. This role will not focus on global clients but rather on local and regional market development. Key Responsibilities: Proactively identify and develop new business opportunities in industrial, pharmaceutical, manufacturing, and domestic markets. Generate, qualify, and close new sales leads for electronic security systems, audio-visual solutions, and service contracts (AMCs, Managed Services). Build strong relationships with key decision-makers (facility heads, security managers, procurement heads, IT/AV managers, etc.). Position and sell long-term service contracts (Annual Maintenance Contracts) and managed services solutions to new and existing customers. Develop and maintain a healthy sales pipeline aligned with targets. Understand customer needs, propose appropriate solutions, and create customized offerings across systems and services. Work closely with internal teams (engineering, service, project management) to ensure seamless delivery and execution. Achieve or exceed monthly and quarterly sales targets for both project sales and service contracts. Keep updated on market trends, competitor activities, and technology developments in security, surveillance, and audio-visual solutions. Prepare proposals, presentations, and participate in negotiations and contract finalization. Requirements: Bachelor’s degree (preferably in Engineering, Electronics, or Business Administration). 6–10 years of relevant experience in B2B Sales, specifically in Electronic Security Systems and/or Audio-Visual Solutions. Strong experience in selling services such as AMC contracts, managed services, or facility technology outsourcing solutions is highly preferred. Strong network and market knowledge in Chennai region. Proven experience in new business development (“hunter” mindset). Familiarity with products and solutions like CCTV, Access Control, Intrusion Alarms, Public Address Systems, Fire Alarm Systems, Video Conferencing, Digital Signage, and Boardroom AV Integrations. Excellent communication, negotiation, and presentation skills. Ability to work independently with minimal supervision. Result-oriented, self-motivated, and high energy.
Company Description Convergint Asia Pacific is part of a leading global systems integrator focused on delivering unparalleled service excellence. We partner with a global network of partners and manufacturers to design, install, and service security and audio-visual systems for enterprise customers. Guided by our Values and Beliefs, our top priority is service to customers, colleagues, and community. Convergint Asia Pacific comprises over 1,400 colleagues across 60+ locations in the Asia Pacific region, with a global workforce of over 10,000 colleagues in more than 220 locations worldwide. Role Description This is a full-time role for a Security Project Engineer based in Mumbai. The Security Project Engineer will oversee project management and engineering tasks, including the design, implementation, and maintenance of security systems. Daily tasks include project planning, coordinating with clients and team members, and ensuring projects are completed on time and within budget. The role requires working on-site in collaboration with multiple stakeholders to deliver high-quality security solutions. Qualifications Strong project management and project planning skills Experience in project engineering, specifically within the security systems domain Effective communication skills, both written and verbal Background in electrical engineering or related field Ability to work collaboratively in an on-site environment Relevant certifications in project management or engineering Bachelor's degree in Engineering, Project Management, or a related field
Company Description Convergint Asia Pacific is part of the leading global systems integrator, Convergint. We provide exceptional service to customers, colleagues, and communities by designing, installing, and servicing security and audio-visual systems for enterprise clients. With over 1,400 colleagues spread across 60+ locations in the Asia Pacific region, we strive to be our customers' best service provider. Our empowered culture, guided by our Values and Beliefs, ensures accountability to our mission. Learn more about us at www.convergint.com/apac Role Description This is a full-time, on-site role for a Project Engineer located in Mumbai. The Project Engineer will be responsible for managing and coordinating projects, performing project engineering duties, planning and executing project timelines, and ensuring projects are completed on time and within budget. The role will also involve communication with clients, team members, and stakeholders to ensure all project requirements are met. Qualifications Proficient in Project Management, Project Engineering, and Project Planning Strong understanding of Electrical, Electronics Engineering principles Excellent Communication skills Ability to work collaboratively in a team environment Bachelor's degree in Electrical Engineering or related field Experience in the security industry Access control and CCTV Strong problem-solving and analytical skills Ability to manage multiple projects simultaneously Additinal Lenel, C-Cure, Genetec, Amag, ProWatch and Milestone hand on experiance.
As a Design and Presales Engineer specializing in Audio Visual (AV) systems, you will play a key role in designing cutting-edge AV solutions, preparing technical proposals, and supporting the sales team during the presales process. Your strong technical expertise in AV systems, customer-focused mindset, and collaborative approach will be essential in delivering innovative solutions. Your responsibilities will include analyzing client requirements to design comprehensive AV systems covering video conferencing, display solutions, control systems, sound systems, and integration with IT infrastructure. You will develop system schematics, block diagrams, and detailed layouts, collaborate with the sales team to provide technical expertise during client meetings, and conduct site surveys to assess project requirements. In addition, you will prepare and deliver technical proposals, system design documents, BOQ, and cost estimates tailored to customer needs. Staying up-to-date on AV technologies, products, and industry trends will be crucial to recommend the most suitable solutions. You will also conduct product demonstrations, work closely with project managers, procurement teams, and installation teams to ensure accurate implementation of designs, and liaise with vendors and manufacturers for product specifications and technical support. To qualify for this role, you should have a Bachelor's degree in Electronics, Telecommunications, or a related field, along with at least 3 years of experience in designing and supporting AV systems in a presales or technical capacity. Hands-on experience with AV equipment and integration, strong understanding of AV standards and best practices, excellent communication and presentation skills, and the ability to manage multiple projects simultaneously are also required. Knowledge of networking concepts related to AV integration is considered a plus.,