Room Division Manager

Designation: Room Division Manager

Location: Nashik

Experience : Min 5+ year experience as Room Division Manager in Hotel Industry

Salary: 40,000-55,000*

Job Summary:

The Rooms Division Manager is responsible for overseeing and coordinating all aspects of the Front Office, Housekeeping, Guest Services, and other rooms-related departments to ensure the highest standards of guest satisfaction and operational efficiency. This position plays a key leadership role in driving revenue, maintaining quality service standards, and ensuring smooth and cost-effective operations within the Rooms Division of the resort.

Key Responsibilities:

Operational Management:

• Oversee daily operations of the Front Office, Housekeeping, Concierge, Bell Desk, and other related departments.
• Ensure all rooms are cleaned, maintained, and ready for guest use in a timely manner.
• Monitor room inventory, occupancy, and rate strategy in collaboration with Revenue Management.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure high standards of cleanliness and maintenance.

Guest Experience:

• Ensure exceptional levels of customer service and handle guest complaints or concerns efficiently.
• Work closely with Guest Relations and other departments to personalize guest experiences.
• Review guest feedback and implement service improvements where needed.

Team Leadership:

• Hire, train, and develop department heads and team members within the Rooms Division.
• Conduct regular departmental meetings and performance evaluations.
• Foster a collaborative, service-oriented team culture.

Financial & Administrative:

• Prepare and manage the Rooms Division budget, including labor, supplies, and equipment.
• Monitor expenses and implement cost control measures without compromising service quality.
• Develop and implement standard operating procedures (SOPs) for all areas under supervision.

Compliance & Safety:

• Ensure all departments comply with health, safety, and sanitation standards.
• Maintain awareness of resort policies, government regulations, and industry standards.

Qualifications:

• Bachelor’s degree in Hospitality Management or a related field preferred.
• Minimum of 5 years of experience in hotel/resort operations, with at least 2 years in a managerial role.
• Strong leadership, organisational, and communication skills.
• In-depth knowledge of front office systems (e.g.,IDS) and housekeeping management.
• Proven track record of enhancing guest satisfaction and operational efficiency.

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