Room Division Manager

As the Operations Manager, you will be responsible for managing the daily operations of the Front Office, Housekeeping, Reservations, and Guest Services departments. You will develop and implement policies and procedures to enhance efficiency and service quality. Conducting regular inspections to ensure cleanliness, safety, and adherence to brand standards will also be a key part of your role. Your focus on guest satisfaction will involve promptly addressing guest inquiries, complaints, and special requests in a professional manner. Implementing guest service initiatives to enhance the overall guest experience and monitoring guest feedback for continuous improvement will be crucial aspects of your responsibilities. Collaborating with the revenue management team will be essential for optimizing room occupancy and pricing strategies. You will prepare and manage departmental budgets, controlling costs while maintaining service quality. Analyzing performance metrics and financial reports to identify areas for improvement will also be a part of your duties. In terms of team leadership and development, you will lead and manage the Front Office and Housekeeping teams by setting performance standards and fostering a culture of excellence. Providing training, coaching, and professional development opportunities to staff, as well as conducting performance evaluations and offering ongoing feedback, will be vital to the success of your team. Collaboration and coordination with other hotel departments, including sales, marketing, food and beverage, and maintenance, will be necessary to ensure seamless operations. Your involvement in the preparation of the Annual Business Plan and Sales and Marketing Plans, as well as monitoring service and product standards to take corrective actions as necessary, will play a significant role in achieving the overall objectives of the hotel.,