Room Division Manager

Job Overview:

The Rooms Division Manager is responsible for overseeing and managing the Front Office, Housekeeping, Guest Services, and other room-related operations to ensure a seamless guest experience. The role involves maintaining the highest standards of service, optimizing occupancy and revenue, and leading the team to deliver exceptional hospitality.

Key Responsibilities:Operations & Guest Experience

• Supervise and coordinate daily operations of Front Office, Housekeeping, Concierge, and Guest Services.
• Ensure smooth check-in/check-out processes with personalized guest service.
• Monitor guest satisfaction, handle complaints, and implement service recovery when required.
• Maintain room quality standards and ensure timely room availability.

Revenue & Cost Management

• Work closely with Revenue Management and Sales teams to optimize room revenue and occupancy.
• Control departmental budgets, payroll, and expenses while ensuring profitability.
• Monitor housekeeping supplies and linen inventories for cost efficiency.

Team Management

• Recruit, train, and motivate staff in Front Office and Housekeeping departments.
• Conduct regular performance evaluations and provide coaching/mentorship.
• Implement SOPs and ensure compliance with brand standards.

Compliance & Safety

• Ensure compliance with health, hygiene, and safety standards across guest areas and back-of-house.
• Monitor security and emergency procedures related to guest and staff safety.

Reporting & Coordination

• Prepare and present daily/weekly/monthly operational reports.
• Coordinate with F&B, Engineering, and other departments for smooth guest operations.
• Liaise with vendors and contractors for outsourced housekeeping/laundry services (if applicable).

Requirements:

• Bachelor’s degree/diploma in Hotel Management or related field.
• Minimum 5–7 years of experience in Rooms Division/Front Office/Housekeeping, with at least 2 years in a managerial role.
• Strong leadership, communication, and people management skills.
• Proficiency in PMS (Property Management Systems) and MS Office.
• Excellent problem-solving and guest-handling skills.
• Flexible to work in shifts, weekends, and peak business periods.

Key Skills:

• Guest-centric approach with attention to detail.
• Leadership & team-building abilities.
• Revenue-focused with analytical skills.
• Strong interpersonal & conflict-resolution skills.
• Operational excellence & multitasking capability.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person