Room Division Manager

The role of Rooms Division Manager (RDM) encompasses the responsibility of overseeing the front office and housekeeping departments to ensure exceptional guest experiences and maximize operational efficiency and profitability. As an RDM, you will lead and manage the front office and housekeeping teams, setting performance standards and fostering a culture of excellence. Your main duties will include developing and implementing strategies to enhance guest satisfaction and loyalty, overseeing room inventory management, and pricing strategies to maximize revenue. You will be required to monitor and analyze key performance indicators, making data-driven decisions to improve operations. Compliance with all company policies, local regulations, and industry standards will be crucial. Collaboration with other department heads to maintain seamless hotel operations is essential. Handling guest complaints and resolving issues promptly and professionally are key aspects of the role. Managing departmental budgets, controlling costs while maintaining service quality, and implementing quality control systems for all room division operations will be part of your responsibilities. Staying updated on industry trends and implementing innovative practices to improve guest experiences is expected. Proficiency in hotel management systems, revenue management techniques, and maintaining quality control systems are essential skills for this role. The ideal candidate for this position would preferably have a 3-year Bachelor's degree or a 3-year Diploma in Hospitality Management, along with a minimum of 10 years of experience in hotel management, specifically focusing on front office and housekeeping operations. A proven track record of leadership and team management in a hospitality setting is required. The successful applicant should possess strong financial acumen with experience in budgeting and cost control, excellent problem-solving skills, and the ability to make quick, effective decisions. Demonstrated ability to deliver exceptional customer service, handle guest relations, and in-depth knowledge of hospitality industry standards and best practices are crucial. Flexibility to work varying shifts, including weekends and holidays, is also necessary to excel in this role.,