Job Summary

The Revenue Management Specialist position’s primary purpose is to serve participating hotels and assist the Team Lead Revenue Management Middle East & Eurasia by monitoring for compliance to established Revenue Management Policies and Best Practices.

The Revenue Management Specialist assists in maximising room revenue and growing the RevPAR Index (market share) for each hotel in a portfolio. Key Hotel Team Members with whom the Revenue Management Specialist will interact include General Manager, Director of Sales, Revenue Manager, and/ or Front Office Manager. Other key Revenue Management stakeholders may include Central Revenue Management Team Members, management company representatives, and other Commercial Services Team Members.

The Revenue Management Specialist will be responsible for achieving the following:

• A trusting relationship with the hotel teams and other key revenue management stakeholders
• An appropriate Revenue Management strategy, including pricing, for all portfolio hotels
• An alignment with the hotel teams and other key revenue management stakeholders on Revenue Management strategy and pricing

This will be accomplished by (but not limited to) audits of existing systems, analysing, managing, and maintaining rates and rate codes in RMS, CRS, Lanyon, Property PMS, and connected channels.

Responsibilities

• Prepare and hold Monthly, Bi-weekly or Weekly Meetings (according to Service Package) with Clients to discuss performance and revenue opportunities, audit and upcoming promotions, and share relevant information.
• Audit existing Property setup to determine if the content is current and if Property is taking advantage of distributing themselves correctly through the central reservation system.
• Assist internal/ property steps toward making changes to rates and inventory, and any downstream distribution channels (in case of exceptions found and in concert with the property leadership), consistent with the Brand Standards, Revenue Management Policies, and Best Practices.
• Internally assist designated Managers in the Revenue Management process for complex properties.
• Understand and guide the property and/ or RM of the rate loading process, RFPs, and promotions. Ensure that rates are loaded according to Brand Standards. Formulate a plan to improve hotel performance, recommend that plan to the hotel team, and implement the approved changes in relevant systems.
• Establish reports with the property teams and demonstrate an understanding of each hotel’s market, unique goals and challenges. Maintain inventory/ rate visibility and consistency across all distribution channels according to Brand Standards, Revenue Management Policies and Best Practices.

Complexity

• Decision-making authority is at a low level, although it does facilitate the process for supported hotels and it also increases in specific cases.
• Work consists of routine tasks, processes, or operations. The jobholder selects and applies several clearly prescribed, standard policies and procedures. Requires choosing between a few clear choices or discussing them with a Supervisor to solve problems.
• Problems generally involve the selection of standard procedures, organising work, and checking results. Answers are usually found by selecting from specific choices defined in standard work policies or procedures.
• Work requires active involvement in projects that result in new ideas or methods. Improved methods generally affect the hotel’s bottom-line performance and immediate department. Alternative courses of action may require Supervisor approval.
• Serves as a project team member working to achieve defined goals.
• Requires regular contact with property designated contacts; interaction within the department and periodic contacts with other departments, supplying or seeking information on specialised matters.

Scope/ Financial Responsibility

The position has a revenue impact as it relates to ensuring that Brand Standards, Revenue Management Policies, and Best Practices are adhered to. All these are designed to increase market share, generate incremental revenues, customer loyalty, and increase brand awareness for properties while minimising opportunity costs of not having adequate rates and inventory available for sale across various channels.

Abilities/ Key Competencies/ Skills

• Must be able to convey information and ideas clearly, both in oral and written communications.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful situations, including the ability to handle property questions and concerns with satisfactory results.
• Must be able to work on multiple tasks.
• Must be able to show initiative in job performance, including anticipating, preventing, identifying and solving problems as necessary with or without Supervisor guidance.
• Ability to analyse, interpret and explain statistical data, develop strategies and generate a course of action.
• Strong mathematical comprehension.
• Must maintain composure and objectivity under pressure.
• Must have the ability to assimilate information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must have effective presentation skills.
• Must have excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others.
• Must be effective at listening, understanding, and clarifying the concerns and issues raised by key clients, co-workers and supervisors.
• Must be able to work with and understand financial information, data, and basic arithmetic functions.
• High proficiency with MS Office Programmes and any other systems that may be designated by the company.
• Perform other duties as requested by management.
• Attend meetings/ training as required by management.

Experience/ Certificates/ Education

• BA/ BS Bachelor’s Degree in Hospitality, Business Administration, Finance, or Economics, or a minimum of two (2) years of analytical experience within Revenue Management, Data Management or Reservations, either at hotel or corporate level.
• Hospitality experience in EMEA Markets.
• Has knowledge of office or operational procedures. Performs basic typing/ word-processing, bookkeeping, checking of charts or records and posting of information to a database/ spreadsheet, following instructions. Familiarity with MS Office (Excel and Word) is necessary.
• Proficient with PMS, CRS, RMS, Online Channels and BI Tools, and industry-related reporting.
• Fluency in English is a must.

Organisational Relationships

The Revenue Management Specialist reports into the Team Lead Revenue Management Middle East & Eurasia.