Job
Description
Sales & Revenue Generation Drive daily, weekly, and monthly sales targets. Implement strategies to increase footfall and average transaction value. Track and report KPIs like conversion rate, UPT, ATV, etc. Customer Experience Ensure outstanding customer service and satisfaction. Handle escalations, feedback, and complaints with professionalism. Train staff in customer engagement, upselling, and cross-selling techniques. Team Leadership Recruit, train, and manage store staff. Schedule shifts and allocate duties to optimize productivity. Motivate and appraise team performance; handle conflict resolution. Store Operations Oversee day-to-day operations, including opening/closing procedures. Ensure smooth billing, inventory, and cash management. Maintain cleanliness, hygiene, and visual merchandising standards. Inventory & Stock Management Monitor stock levels, replenishments, and shrinkage. Coordinate with warehouse and purchase team for timely deliveries. Conduct regular stock audits and cycle counts. Visual Merchandising Ensure displays are attractive, organized, and seasonally relevant. Follow brand guidelines for signage, placement, and aesthetics. Compliance & Safety Ensure adherence to company policies, legal regulations, and safety standards. Maintain proper documentation including attendance, sales reports, stock logs. Marketing & Promotions Execute in-store marketing campaigns and promotional activities. Collaborate with marketing teams for local events, influencer visits, etc. Reporting & Analysis Prepare daily sales reports, expense statements, and feedback logs. Use data insights to improve store performance and customer satisfaction.
