Retail Store Manager

DO NOT APPLY WITHOUT READING THE FULL JOB DESCRIPTION. APPLY ONLY IF YOU BELIEVE YOU ARE A STRONG MATCH FOR THIS ROLE. We are hiring a Retail Store Manager who can run the store independently, lead a small team, drive sales, and deliver an exceptional customer experience. We are looking for someone reliable, confident, disciplined, and process-driven — someone who treats the store as their responsibility, not just a job. The ideal candidate brings structure, leadership, accountability, and data-driven decision-making to daily operations while also being hands-on in sales, customer experience, and problem-solving. Key Responsibilities 1. Team Leadership & Culture Lead by example in punctuality, communication, grooming, and professionalism. Build a disciplined, positive, and motivated team culture. Conduct daily huddles and weekly performance reviews. Train staff on sales, grooming, customer handling, and SOPs. Resolve conflicts fairly while maintaining professional boundaries. 2. Sales & Customer Experience Achieve sales targets (daily/weekly/monthly). Ensure excellent customer experience with minimal returns/exchanges. Implement upselling and value-based selling techniques. Handle customer escalations calmly and confidently. Collect customer feedback and convert insights into improvements. 3. Store Operations & SOPs Manage end-to-end store operations: inventory, display, cleanliness, billing, cash, returns, opening/closing. Maintain zero inventory leakage and transparent stock movement. Ensure visual merchandising is neat, premium, and refreshed daily. Enforce compliance with all store SOPs. 4. Inventory Management & Vendor Coordination Track category performance, top-sellers, slow-movers, and size curves. Recommend reorder quantities based on data, not guesswork. Coordinate with vendors for procurement and QC. Maintain quality standards and manage exchange stock. 5. Reporting & Data Track KPIs: AOV, conversion rate, repeat %, return %, staff productivity. Prepare daily and weekly reports with actionable insights. Use POS / CRM / Excel confidently for operations and analysis. Required Skills & Traits Must-Have Minimum 3 years of retail experience (kidswear preferred). Strong team management and people-handling skills. Good English and communication skills. High ownership, discipline, and reliability. Ability to handle customers and resolve issues independently. Proficiency in POS tools, WhatsApp Business, and Excel. Good to Have Visual merchandising skills. Prior experience managing a store independently. Work Timing 6 days working Shift Timing: 1:00 PM to 10:30 PM 1 paid leave per month Salary & Incentives Salary: ₹28,000 – ₹32,000 per month (based on experience) Sales Incentive: ₹1,500 – ₹3,500 per month Customer Feedback Incentive: ₹700 – ₹1,500 per month Other Benefits Minimum 25% employee discount on all products in the store. One free dress (up to ₹1,500 value) for the employee’s child on his/her birthday. Reporting Reports to and works closely with the Business Owner.