Retail Showroom Manager

Position Overview:

As our Retail Showroom Manager, youll lead a sales team of 10+ across both in-store and e-commerce operations. Youll oversee daily showroom operations, train and motivate your team, and execute omnichannel sales strategies to exceed targets.

Role & responsibilities

1. Team Leadership & Development

• Lead, mentor, and coach a team of 10+ sales and online sales representatives.
• Conduct hiring, onboarding, ongoing training, performance reviews, and corrective action protocols.
• Foster a positive, goal-oriented team environmentsetting daily/weekly sales targets and monitoring progress .

2. Sales & Customer Service

• Drive both in-store and online sales to meet or exceed monthly/quarterly targets.
• Engage directly with customers—both on-site and online—to advise on configuration, upsell components, and close sales .
• Resolve escalated customer issues professionally, ensuring high satisfaction and loyalty

• Customer interaction oversight:

  Lead by example in high-value or escalated online and in-store interactions—negotiating deals, guiding clients through custom PC builds, and ensuring post-sale satisfaction

3. Showroom Operations & Visual Merchandising

• Oversee showroom presentation and layout to highlight key PC systems and accessories
• Manage front-of-house operations—including opening/closing procedures, cleanliness, staff scheduling, and POS system use.

4. Sales Strategy & Reporting

• Analyze sales performance, online metrics, and in-store KPIs to develop targeted strategies .
• Prepare daily/weekly/monthly sales reports for senior leadership
• Collaborate with marketing to design promotions—like bundle deals, webinars, livestreams, or in-store demos—to drive foot traffic and online engagement .

5. Budget & Compliance

• Oversee showroom budget: forecast expenses, control costs, and maximize profitability
• Ensure compliance with safety protocols, store policies, and data security standards—especially for online sales operations

6. Compliance, Safety & Systems Management

• POS & CRM oversight:

  Ensure accurate cash, card, and online payments; manage returns, chargebacks, and maintain a clean audit trailI.

• Health, Safety & Security:

  Enforce workplace safety protocols—cord management, electrical load checks, secure storage for expensive demo units—as well as cybersecurity standards for online sales.

• Policy enforcement:

  Maintain compliance with company policy, loss-prevention measures, and data entry standards; conduct periodic reviews and team refreshers.

Preferred candidate profile

• Experience:

  3–5years in retail management, preferably in electronics or technology showrooms, with at least 2years managing teams of 10+

• Education:

  Bachelor’s degree in Business, Marketing, IT, or related field preferred.

• Skills:

• Proven leadership: hiring, training, goal-setting, performance management.
• Strong omnichannel sales expertise (floor & online).
• Solid inventory control, POS, and CRM proficiency.
• Data-driven decision-making & reporting.
• Excellent communication, negotiation, and customer service.

• Personality Traits:

  Organized, detail-oriented, proactive, tech-savvy, and adaptable to the fast-paced retail-tech environment