Retail Operations Lead

Requirements

Position Overview

Retail Operations Area Manager

Key Responsibilities

• Operations Management
• Oversee day-to-day operations across all assigned retail stores
• Ensure compliance with SOPs for inventory, merchandising, hygiene, cash handling, and customer engagement
• Monitor and maintain adherence to visual merchandising and brand identity guidelines
• Implement and monitor standard processes for loss prevention, shrinkage control, and stock accuracy
• Sales & Performance
• Drive sales targets and profitability across stores
• Analyze store performance metrics (footfall, conversion, AOV, LFL sales, etc.) and take corrective action
• Launch and execute promotions, seasonal campaigns, and local store activations.
• Team Leadership
• Recruit, train, and mentor store managers and frontline staff
• Conduct regular performance reviews and develop growth plans for team members
• Motivate teams to deliver high levels of customer satisfaction
• Customer Experience
• Ensure consistent, high-quality customer service delivery
• Handle escalated customer issues and implement long-term solutions
• Gather customer feedback to improve product assortment and service quality.
• Reporting & Coordination
• Provide weekly and monthly operational reports on sales, expenses, staffing, and store compliance
• Collaborate with central functions (supply chain, marketing, HR, and finance) to align retail operations with business goals
• Suggest process improvements and tech adoption to increase efficiency
  

Key Skills & Competencies

• Strong leadership and people management skills
• Excellent knowledge of retail KPIs and operations
• Analytical mindset with problem-solving ability
• Effective communicator with ability to manage diverse teams
• Customer-centric approach with passion for retail excellence
• Proficiency in MS Excel, ERP/POS systems, and reporting tools
  

Qualifications & Experience

• Bachelor's degree in Business Administration / Retail Management / related field. MBA preferred
• 5-8 years of experience in retail operations, with at least 2-3 years in a multi-store supervisory role
• Experience in FMCG / food & beverage / lifestyle / specialty retail is an advantage
• Proven ability to drive sales growth and operational efficiency