Retail Operations Lead

TCS

Experience

Shift

Job Description-

Skills-

• 5+ Years of Exp in Ecommerce/Retail
• Thorough Understanding of Retail Operations and its nuances
• Should have exp in Content Management/Website operations
• Should have basic understanding in Digital marketing/SCM and other retail verticals
• Should have handled 50+ FTEs
• Excellent Interpersonal and communication skills
• Should be ok to manage 24/7 project
• Hands on experience business transformation with quantified benefits
• Basic knowledge in automation tools (Power automate, RPA tools)
• Knowledge in digital marketing is an added advantage

Roles & Responsibilities

• Responsible for overall customer deliverables (KPIs, OKRs)
• Responsible to drive enterprise level business transformation, ensure key milestones are met on time
• Process excellence – Automation is integral part of the delivery, drive it religiously
• Contract Management – Ensure contracts are live. Extension to be handled religiously and complete it on time
• Skill Management – Identify skill gap and work closely with TD team and upskill the team for future needs.
• Travel to customer location – Travel to customer location for reviews and ensure closure of key actions.

Regards

Ritika Jagwani (HR)