Retail Department Manager

Key Responsibilities:

1. Team Management & Leadership:

• Lead, motivate, and develop a team of associates in your department.
• Train new employees on policies, product knowledge, and customer service standards.
• Assign tasks and responsibilities, ensuring all associates are productive and meet daily goals.
• Monitor employee performance, provide feedback, and conduct performance evaluations.
• Foster a positive and collaborative work environment.

2. Customer Service:

• Ensure a high level of customer satisfaction through excellent service.
• Address and resolve customer inquiries or issues quickly and professionally.
• Maintain an approachable and helpful attitude toward customers.
• Implement strategies to enhance customer experience and loyalty.

3. Inventory & Stock Management:

• Oversee inventory control within the department, ensuring products are well-stocked and displayed.
• Conduct regular inventory checks, order supplies as necessary, and ensure accurate stock levels.
• Implement strategies to minimize stockouts and overstocking.
• Ensure proper product rotation, especially with perishable goods (if applicable).

4. Sales & Financial Responsibilities:

• Meet or exceed department sales targets by driving sales and optimizing the customer experience.
• Analyze sales reports, identify trends, and adjust strategies to improve sales performance.
• Control department budgets and expenses, ensuring efficient use of resources.
• Participate in promotional planning and execution to boost sales.

5. Visual Merchandising:

• Oversee the visual presentation of the department, ensuring it aligns with company standards.
• Create and maintain attractive product displays to drive sales and attract customers.
• Ensure shelves are tidy, organized, and visually appealing.

6. Compliance & Safety:

• Ensure compliance with all company policies, health and safety regulations, and legal requirements.
• Maintain a safe and clean work environment for both employees and customers.
• Conduct regular safety inspections and address any hazards promptly.

7. Operational Efficiency:

• Monitor and maintain operational processes within the department to improve efficiency and productivity.
• Handle scheduling, ensuring adequate staffing levels for peak times.
• Collaborate with other department managers and store leadership to ensure smooth operations across the store.

8. Reporting:

• Prepare and present reports on sales performance, inventory levels, and staffing needs to senior management.
• Provide insights into customer feedback and product performance.

Qualifications:

• Education: GRADUATE (Any Field)
• Experience:
• Previous experience in retail or department management is required (typically 2 to 3 years).
• Experience with staff supervision, inventory management, and customer service is highly desirable.
• Skills:
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Ability to analyze sales data and make informed decisions.
• Strong organizational and multitasking abilities.
• Knowledge of retail operations, merchandising, and inventory control.
• Other: Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Working Conditions:

• This position typically requires a fast-paced, customer-focused environment.
• The manager will be required to handle multiple tasks simultaneously and work with a variety of team members.
• Must be willing to handle customer complaints, manage high-stress situations, and oversee the department during peak shopping hours.

Job Type: Full-time

Pay: ₹22,000.00 - ₹28,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Pandesara, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Retail management: 3 years (Required)

Work Location: In person