Retail and Store Manager

APPLY ONLY IF YOU BELIEVE YOU ARE A STRONG MATCH FOR THIS ROLE.

Focuser Fashion

reliable, confident, disciplined, and process-driven

Key Responsibilities

1. Team Leadership & Culture

• Lead by example in punctuality, communication, grooming, and professionalism.
• Build a disciplined, positive, and motivated team culture.
• Conduct daily huddles and weekly performance reviews.
• Train staff on sales, grooming, customer handling, and SOPs.
• Resolve conflicts fairly while maintaining professional boundaries.

2. Sales & Customer Experience

• Achieve sales targets (daily/weekly/monthly).
• Ensure excellent customer experience with minimal returns/exchanges.
• Implement upselling and value-based selling techniques.
• Handle customer escalations calmly and confidently.
• Collect customer feedback and convert insights into improvements.

3. Store Operations & SOPs

• Manage end-to-end store operations: inventory, display, cleanliness, billing, cash, returns, opening/closing.
• Maintain zero inventory leakage and transparent stock movement.
• Ensure visual merchandising is neat, premium, and refreshed daily.
• Enforce compliance with all store SOPs.

4. Inventory Management & Vendor Coordination

• Track category performance, top-sellers, slow-movers, and size curves.
• Recommend reorder quantities based on data, not guesswork.
• Coordinate with vendors for procurement and QC.
• Maintain quality standards and manage exchange stock.

5. Reporting & Data

• Track KPIs: AOV, conversion rate, repeat %, return %, staff productivity.
• Prepare daily and weekly reports with actionable insights.
• Use POS / CRM / Excel confidently for operations and analysis.

Required Skills & Traits

Must-Have

• Minimum 3 years of retail store manager experience (kidswear preferred).
• Strong team management and people-handling skills.
• Good English and communication skills.
• High ownership, discipline, and reliability.
• Ability to handle customers and resolve issues independently.
• Proficiency in POS tools, WhatsApp Business, and Excel.

Good to Have

• Visual merchandising skills.
• Prior experience managing a store independently.

Store Location

• We have a 800 sq ft store, located in AECS Layout, Brookefield, Bengaluru - 560037
• Google Map Link - https://maps.app.goo.gl/o5MUWGhoJLpFkgXq9

Work Timing

• 6 days working
• Shift Timing: 1:00 PM to 10:30 PM
• 1 paid leave per month

Salary & Incentives

• Salary:

  30,000 33,000 per month (based on experience)

• Sales Incentive:

  2,000 3,000 per month

• Customer Feedback Incentive:

  750 1,500 per month

Other Benefits

• Minimum 25% employee discount

  on all products in the store.

• One free dress (up to 1,500 value)

  for the employees child on his/her birthday.

Reporting

• Reports to and works closely with the

  Business Owner

  .