Retail and Store Manager

3 - 8 years

4 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

APPLY ONLY IF YOU BELIEVE YOU ARE A STRONG MATCH FOR THIS ROLE.

Focuser Fashion

reliable, confident, disciplined, and process-driven

Key Responsibilities

1. Team Leadership & Culture

  • Lead by example in punctuality, communication, grooming, and professionalism.
  • Build a disciplined, positive, and motivated team culture.
  • Conduct daily huddles and weekly performance reviews.
  • Train staff on sales, grooming, customer handling, and SOPs.
  • Resolve conflicts fairly while maintaining professional boundaries.

2. Sales & Customer Experience

  • Achieve sales targets (daily/weekly/monthly).
  • Ensure excellent customer experience with minimal returns/exchanges.
  • Implement upselling and value-based selling techniques.
  • Handle customer escalations calmly and confidently.
  • Collect customer feedback and convert insights into improvements.

3. Store Operations & SOPs

  • Manage end-to-end store operations: inventory, display, cleanliness, billing, cash, returns, opening/closing.
  • Maintain zero inventory leakage and transparent stock movement.
  • Ensure visual merchandising is neat, premium, and refreshed daily.
  • Enforce compliance with all store SOPs.

4. Inventory Management & Vendor Coordination

  • Track category performance, top-sellers, slow-movers, and size curves.
  • Recommend reorder quantities based on data, not guesswork.
  • Coordinate with vendors for procurement and QC.
  • Maintain quality standards and manage exchange stock.

5. Reporting & Data

  • Track KPIs: AOV, conversion rate, repeat %, return %, staff productivity.
  • Prepare daily and weekly reports with actionable insights.
  • Use POS / CRM / Excel confidently for operations and analysis.

Required Skills & Traits

Must-Have

  • Minimum 3 years of retail store manager experience (kidswear preferred).
  • Strong team management and people-handling skills.
  • Good English and communication skills.
  • High ownership, discipline, and reliability.
  • Ability to handle customers and resolve issues independently.
  • Proficiency in POS tools, WhatsApp Business, and Excel.

Good to Have

  • Visual merchandising skills.
  • Prior experience managing a store independently.

Store Location

  • We have a 800 sq ft store, located in AECS Layout, Brookefield, Bengaluru - 560037
  • Google Map Link - https://maps.app.goo.gl/o5MUWGhoJLpFkgXq9

Work Timing

  • 6 days working
  • Shift Timing: 1:00 PM to 10:30 PM
  • 1 paid leave per month

Salary & Incentives

  • Salary:

    30,000 33,000 per month (based on experience)
  • Sales Incentive:

    2,000 3,000 per month
  • Customer Feedback Incentive:

    750 1,500 per month

Other Benefits

  • Minimum 25% employee discount

    on all products in the store.
  • One free dress (up to 1,500 value)

    for the employees child on his/her birthday.

Reporting

  • Reports to and works closely with the

    Business Owner

    .

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