Retail and Store Manager

Job Title: Store Manager

• Achieve and exceed monthly/quarterly sales targets and profitability goals.
• Monitor and analyze sales trends, customer preferences, and competitor activities.
• Implement strategies to increase footfall, conversion rates, and average transaction value.

2. Store Operations

• Ensure smooth day-to-day functioning of the store.
• Maintain store hygiene, visual merchandising, and stock presentation standards.
• Oversee inventory management, stock replenishment, shrinkage control, and audits.
• Ensure compliance with company policies, SOPs, and statutory regulations.

3. Customer Service

• Deliver exceptional customer service and resolve customer complaints effectively.
• Build and maintain strong customer relationships to enhance brand loyalty.
• Train and guide staff on service excellence and product knowledge.

4. Team Management

• Recruit, train, supervise, and motivate store staff.
• Prepare staff schedules, allocate responsibilities, and monitor performance.
• Conduct regular performance reviews and provide feedback for improvement.
• Foster a positive and disciplined work environment.

5. Financial Management

• Manage store budgets and expenses effectively.
• Monitor cash handling, billing, and daily sales reconciliations.
• Ensure adherence to loss prevention and cost control measures.

6. Reporting & Coordination

• Generate daily/weekly/monthly sales and operations reports.
• Communicate effectively with area managers, HO teams.
• Provide feedback on product demand, stock issues, and customer feedback.

Key Skills & Competencies:

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Good analytical and problem-solving abilities.
• Customer-focused with sales-driven approach.
• Knowledge of retail operations, merchandising, and inventory control.
• Ability to work under pressure and handle multiple priorities.

Qualifications & Experience:

• Graduate degree (MBA preferred) in Retail Management/Business Administration or related field.
• 5+ years of experience in retail, with at least 3 years in a supervisory/managerial role.
• Proficiency in MS Office and POS systems.