Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As an IT Solutions professional, you'll serve as the key technical leader, guiding systems management specialists and internal teams through complex challenges. You'll be the trusted expert that customers and Kyndryl account teams turn to when they need insight, technical guidance, or support during major incidents and critical technical discussions. With your expertise, you’ll assess customers’ IT environments, identify any technological gaps, and develop tailored remediation plans that elevate their operational capabilities. Your recommendations will be pivotal in helping businesses evolve and stay ahead in the digital landscape. In this role, you'll lead the charge during recovery and restoration efforts, ensuring that progress is communicated effectively to stakeholders, from management to customer-facing teams. You'll track each action with precision, applying your diagnostic and troubleshooting skills to resolve issues efficiently. Key Responsibilities: Architect, deploy, and optimize Elastic Observability stack to support full-fidelity telemetry collection. Implement APM, Logs, Metrics, and Uptime Monitoring using Elastic and OpenTelemetry standards. Design Elastic index templates, ILM policies, ingest pipelines, and dashboards tailored to enterprise needs. Collaborate with infra, app, and DevOps teams to onboard apps and services into observability pipelines. Integrate Elastic with third-party tools (e.g., Zabbix, Prometheus, OpenTelemetry Collector). Tune performance and storage strategy for high-scale ingestion environments (50+ apps, 500+ servers). Create SOPs, runbooks, and dashboards for observability operations. Provide guidance on cost optimization, licensing, and scaling models for Elastic deployments. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. You’ll have access to data, hands-on learning experiences, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find opportunities here that you won’t find anywhere else. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 5+ years of hands-on experience with the Elastic Stack (Elasticsearch, Kibana, Logstash/Beats). Strong knowledge of Elastic APM, Fleet, and integrations with OpenTelemetry and metric sources. Experience with data ingest and transformation using Logstash, Filebeat, Metricbeat, or custom agents. Proficiency in designing dashboards, custom visualizations, and alerting in Kibana. Experience working with Kubernetes, Docker, and Linux systems. Understanding of ILM, hot-warm-cold tiering, and Elastic security controls. Preferred Technical and Professional Experience Exposure to Elastic Cloud, ECE, or ECK. Familiarity with alternatives like Dynatrace, Datadog, AppDynamics or SigNoz for benchmarking Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
