Restaurant Manager

INDICATORS OF SUCCESS

§ Financial (GOP, Restaurant Revenue, Average Check, Labour Control).

§ Customer Satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review).

§ Achievement of employee engagement survey (Kenexa) and retention goals for department).

AREAS OF RESPONSIBILITY

Participates in the development and implementation for of business strategies for the restaurant which are aligned with Radisson’s overall mission, vision values and strategies

§ Develops and implements strategies for department

§ Monitors status regularly and adjusts strategies as appropriate

§ Develops and implements strategies for the assigned Food & Beverage outlets that support achievement of the hotel’s goals

Develops and implements strategies to achieve revenue and profit goal

§ Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis

§ Develops and implements special promotions and employee incentives

§ Provides employees with current up-to-date information on menu offerings

§ Increases sales by coaching employees on effective sales techniques

§ Maximizes productivity by using forecasting techniques to adjust scheduling

Manages the operation of assigned restaurant or outlet

§ Coordinates the set-up of restaurant or outlet areas in accordance with Radisson Hotels standards

§ Confirms daily specials and new menu additions with Executive Chef

§ Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques

§ Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel’s standards at all times

§ Leads staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items

§ Assists in quarterly inventories

Develops and implements strategies and practices which support employee engagement

§ Recruits and selects qualified candidates

§ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§ Communicates performance expectations and provides employees with on-going feedback

§ Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§ Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§ Attends work on time and as scheduled

§ Follows hotel grooming and hygiene standards

§ Minimise safety hazards by following all safety rules and procedures

§ Keeps Manager promptly and fully informed of all problems or unusual matters of significance

§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment