Job description Key Roles and Responsibilities 1. Documentation and Maintenance • Maintain and update regulatory requirements of Store and Crew documents. • Develop reporting documents for the crew. • Prepare store operation formats. 2. Store Management and Operations • Complete store administration and ensure compliance with regulatory and company policies and procedures. • Enforce in-store security and health and safety procedures for the crew and customers as per legal guidelines. • Store finance handling and reporting. • Maintain all controllable costs to keep operations profitable. • Addressing grievances like product complaint / QC complaint / Transit damage etc 3. Customer Experience • Commit to be customer centric management and ensure high levels of customers’ satisfaction through excellent service. • Identify current and future customer requirements by establishing rapport with potential customers and other persons in a position to understand service requirements. • Resolve customer complaints to satisfactory levels. • Delivering exceptional sales services for improved customer satisfaction • Maintain outstanding store condition and visual merchandising standards. • Maintain outstanding store cleanliness. • Create and improve store aesthetics and ambience. • Focus on one-minute service. 4. Business and Sales Goals • Prepare monthly business plan. • Create and communicate business targets to crew. • Present weekly review of Business. • Analyze sales and revenue reports and create P&L report. • Analyze consumption trend to create forecasts, Indent vs utilization • Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Developing marketing strategies to raise customers’ pool, expand store traffic and optimize profitability. • Meeting sales goals by training, motivating, mentoring and providing feedback to store staff. • Propose innovative ideas to increase market share. • Product saliency tracking based on profitability across each area. • Execute new product launches. 5. Crew Management • Select, recruit, orient, groom and train employees as per the Company standards. • Perform Police verification for new employees. • Prepare Salaries, annual appraisals. • Maintain crew performance by coaching, counselling, and disciplining employees. • Schedule crew, allocate work and communicate performance standards. • Conduct personnel performance appraisals to assess training needs and build career paths. • Responsible for creating healthy work environment. • Communicate Company’s vision, plans, goals, principles, expectations clearly. • Communicate regulatory food safety practices and Company standards mentioned in Store Operation Manual. 6. Inventory Management • Manage and control inventory at all times. • Create Aging Stock Analysis Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Night shift Supplemental Pay: Performance bonus Experience: Restaurant management: 3 years (Preferred) Location: Varachha, Surat, Gujarat
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