33 Medallia Jobs

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Function Reporting to the Guest Experience Manager, this vital role forms part of the Front Office team and respond to a wide variety of guest requests by accurately assessing the guest needs, requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Seek out opportunities for guest-centric experiences in all outlets of the hotel and assists hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees. Role and Responsibilities Trains and schedules the Guest Experience Staff. Supervises day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards. Disciplines staff as needed. Works with Departmental Managers and Learning & Quality Assurance Manager to put processes in place to ensure that these opportunities are executed by all employees. Develop new/innovative ways to provide anticipatory (intuitive) service. Set up processes to gain valuable insight Pre (Pre Arrival Meetings), Post (Departure Email/Mesg) and during guest stay to create lasting experiences. Identify all experience assistance required guests (Ex -Glitch Guests) and offer recovery. Coordinate among all departments for seamless execution of service to ensure complete turnaround of glitch guests. Measures results (challenges, successes, etc.) and communicates on a weekly basis to the GE team and in other meetings (Medallia) as required. Consistently driving the team to achieve high guest experience scores on Medallia, Trip Advisor etc. Oversee and implement Hotel Guest Experience initiatives and ideas shared at Global Level. Work with Guest Experience Manager to learn from other’s successes and opportunities and develop a consistent product worldwide. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact while working harmoniously and professionally with co-workers and supervisors Utilizes a variety of software programs (Keys & Shopping Cart) to accurately input special arrangements the guest has made and to assure proper billing while ensuring concierge database is updated regularly and "insightful" information is keyed in accurately and in a timely manner. Review transportation requirements on a daily basis and ensure cars and drivers are scheduled accordingly and planned efficiently, ensuring smooth check-in and check-out of all guests Ensure assistance is provided to the Guest Experience Manager/ Front Office Manager in forecasting and budgeting of revenues and expenses for all areas under control. Reviewing daily arrivals (including VIPs, special guest requests, group needs) and assigning rooms Coordinating with respective departments especially Housekeeping/F&B to ensure all guest requests are met. Personally managing and making personal contact with all VIP, suite guests and frequent return guests Ensuring all front of house departments are complying with Four Seasons Core / Culture Standards and develop periodic training programs for various jobs under areas of responsibility. Be able to handle guest complaints, resolve them, work closely with Hotel Assistant Managers and raise glitch records. Handling all guest complaints and keeping management informed when necessary while ensuring all glitches are reported in a timely manner and addressed accordingly. All VIP and Suite room guest's amenities, special requests and welcome cards are in order prior to arrival and must be checked. IRC for all Limo check ins. Assistant Managers and Guest Experience staff to be actively present and hands-on in the day to day operations of the hotel by making their presence felt in the lobby The DOR/ADOR/FOM/GEM must be kept informed of all activities of Front Office departments (Guest Services, Front Desk, Concierge and Transportation). All activities must be communicated/reported and solution/alternative on any problems, guest requests, special requirements are to be shared and followed upon. Work closely with the Assistant Managers on room availability and maximize Rooms Upsell Revenue. Yearly performance reviews to be conducted for reporting employees as scheduled and perform any other tasks and duties as directed by the management of the hotel. To ensure that the guest experience team are highly motivated and outings are organized once every quarter for them to experience restaurants, places of interest, tours etc. Actively monitors chat (Messenger), Keys and other mobile applications to ensure timely action. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell Desk, Front Desk, Lobby Coverage and drive way management. Be able to provide basic trouble-shooting support for in-room services such as Internet, TV, Movies, Board Games, Web service and equipment rental. Assist with all Front Office related activities as and when required. Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Function Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Role And Responsibilities Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Block rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Consistently driving the team to achieve high guest experience scores in social media platform such as Medallia, Trip Advisor etc. Is completely aware of the hotels upsell program and constantly drives towards achieving the companies upsell goal. Actively handles profile management and guides staff accordingly. Actively monitors chat response and mobile application to ensure timely response. Interviews, trains and schedules the staff, as well as conducts performance evaluations and disciplines staff when needed. Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc. and escort them to or from their rooms respectively Coordinating with respective supporting departments especially Housekeeping to ensure all guest requests are met. Personally managing and making personal contact with all VIP, suite guests and frequent return guests Assures that all financial and credit procedures are followed; coordinates arrivals, departures and billing requirements with Sales and Catering Departments. Resolves customer complaints from all areas of the hotel Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc Adheres to the hotel's code of conduct and grooming & hygiene standards Actively conducts briefings and meetings. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries andspecial requests. Show more Show less

Requirement Job Title: Customer Excellence Manager (NPS) Reports to: Head of Customer Experience Location: Bengaluru or Remote, India Work Type: Full-time Role Summary: You will own Net Promoter Score across Bambinos programs. You will speak with parents, capture their feedback through calls and surveys, turn insights into clear action items, and partner with product, curriculum, and operations teams to improve learning outcomes and loyalty. Key Responsibilities: * Run our voice of customer program, schedule outreach, and close the loop with every respondent * Lead NPS, CSAT, and churn surveys, build dashboards, and surface weekly insights to leadership * Interview parents to explore pain points and unmet needs, document root causes, and prioritise fixes * Work with product managers and academic leads to translate feedback into feature ideas, curriculum tweaks, and service improvements * Track resolution progress, hold teams accountable, and keep customers informed of changes * Coach educators and support agents on best practices that raise satisfaction and referral intent * Design and run A B tests that validate improvement ideas before full roll-out * Publish monthly reports that highlight wins, gaps, and next steps Success Metrics: * NPS uplift quarter on quarter * Reduction in churn and support tickets * Increase in referral sign-ups and repeat purchases * Speed of closure for top customer issues What You Bring: * Three plus years in customer success, user research, or product feedback roles, preferably in edtech or consumer internet * Proven track record of moving NPS or CSAT by double-digit points * Excellent phone and writing skills, able to build trust quickly with parents from diverse regions * Strong analytical ability, comfortable with spreadsheets, SQL, or BI tools * Facilitation skills to drive cross-functional workshops and sprint reviews * Empathy for both children and parents, paired with a bias for clear action Nice to Have: * Experience with VOC or CX platforms such as Medallia or Qualtrics * Background in K-12 learning or early childhood pedagogy * Familiarity with product management frameworks and agile rituals Why Bambinos: * Mission that shapes the future of children’s learning * Rapidly growing user base across Unbox English, Alpha Math, and Little Yogi * Culture that trusts data, rewards ownership, and moves fast * Competitive pay, learning budget, and flexibility to work where you perform best Ready to raise the bar for thousands of families? Send your resume and a short note on the toughest customer problem you have solved to careers@bambinos.live. Show more Show less

Respond to incoming resumes as appropriate Provides HR Consultants and/or Hotels with resumes which meet the position requirements Conducts screening interviews Achievement of Hotel financial goals (GOP) Employee satisfaction and retention Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review) Achieve goals for candidate and manager satisfaction Identify qualified candidates for open positions within a specified time frame Respond to incoming resumes as appropriate Provides HR Consultants and/or Hotels with resumes which meet the position requirements Conducts screening interviews Co-ordinates candidate interview schedules Updates candidates on status of selection process Drafts offer letters Screens and refers candidates Offers position to selected candidates Maintains current statistics on open and filled positions Tracks and summarises recruitment costs as necessary\ Assists in the co-ordination of responses to EEO complaints, WS&H, Union Relations and grievances by researching situations and gathering information as requested Maintains record keeping requirements of Workers’ Compensation as directed and provides necessary follow-up Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to Human Resources Manager Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand’s standards Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs Handles transfer or reclassification requests Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs Informs employees of benefits, Hotel policies etc Conducts training sessions as requested Administers special employee promotions Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Maintains safe and secure environment for customers and employees Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment At all times projects a favourable image of the Hotel to the public Requirements Minimum of two years progressive human resources experience Bachelors degree preferred, certificate in related field required Prior work experience in a union environment including negotiation and local and regional rules Collaborate effectively with other hotel employees and managers to ensure teamwork Able to resolve conflicts with supervisors and employees Skills Fast-Paced Experience Microsoft Office Show more Show less

About The Opportunity Job Type: Permanent Application Deadline: 23 June 2025 Job Description Title Lead Business Analyst Department ISS Delivery Location Gurgaon or Bengaluru, India Reports To Manager Business Analyst Level 4 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Investment Solutions and Services (ISS) Delivery team and feel like you’re part of something bigger. About Your Team ISS Delivery provides the design and delivery of all changes in business process and/or technology solutions that support the growth for Fidelity’s Global Investment Solutions & Services business. We support Investment Management, Asset Management Operations and Distribtion teams primarily located in London, Hong Kong, Tokyo, Toronto, Australia, Singapore and China. About Your Role Fidelity is embarking on several strategic programs aimed at developing a comprehensive end-to-end solution to facilitate the next evolutionary stage of our Distribution Business. The successful candidate will join our Delivery & Change Team to support these programs, which cover areas such as Content Management, Client Onboarding, Client Reporting, Sales Toolkit, and Customer Relationship Management System. As a business analyst, you will be responsible for: Business Requirements and Specifications: Identify and translate business needs into functional specifications. Documentation: Produce high-quality documentation for requirements gathering, business analysis, and process mapping/optimization. Collaboration: Collaborate with architects, engineers, and analysts in various locations to attain desired outcomes. Project Management & Delivery: Collaborate with Product/Project Managers to develop project plans, identify risks and issues, participate in backlog grooming, prioritize tasks, and assist in iteration planning with the delivery team. Overseeing end-to-end delivery of projects from inception through to completion. Stakeholder Engagement: Lead interactions with global sales and marketing stakeholders. Presentation and Reporting: Prepare presentation materials for senior leadership and support project status monitoring and reporting. Functional Expertise: Develop deep expertise in the specified business areas, stay updated with industry trends, and continuously improve the operating model. User Support and Training: Provide support and training to users on technology platforms and tools. Mentorship: Serve as a mentor or coach to junior business analysts within the team. About You With a solid background in the analysis, design and implementation of complex technology solutions, you’re the specialist we need. You: Experience: Minimum 6 years of business analysis experience within the asset management industry or financial services/investment banking industry. Technical Skills & Industry Knowledge: Experience with industry-standard software delivery life cycles, including both in-house built systems and vendor implementations. Experience in Content Management Systems (built inhouse or vendor solution) Working knowledge of databases and SQL queries. A good understanding of the end-to-end asset management process and data. Thorough understanding of different asset classes, including Equity, Fixed Income, and Multi-Assets. Communication Skills: Effective communication and problem-solving skills to explain complex ideas to non-technical audiences. Experience working with senior business stakeholders. Strong problem-solving and teamwork skills. Education & Professional Qualifications: B. Tech / B.E. or MBA (Finance) preferred Relevant certifcations such as CFA, FRM, or CIPM being advantageous. Additional Skills (Nice to Have): Familiarity with CRM systems, with Salesforce experience preferred. Experience with sales and marketing tools such as Seismic, Marketo, Medallia, etc. Knowledge of visualization tools like Tableau, Power BI, DOMO, etc. Experience with third-party market data providers like Bloomberg, Morning Star etc. Experience working in data platforms. Experience in decommissioning & replacing legacy systems with strategic systems. Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. Show more Show less

About the Opportunity Job Type: Permanent Application Deadline: 23 June 2025 Job Description Title Lead Business Analyst Department ISS Delivery Location Gurgaon or Bengaluru, India Reports To Manager Business Analyst Level 4 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Investment Solutions and Services (ISS) Delivery team and feel like you’re part of something bigger. About your team ISS Delivery provides the design and delivery of all changes in business process and/or technology solutions that support the growth for Fidelity’s Global Investment Solutions & Services business. We support Investment Management, Asset Management Operations and Distribtion teams primarily located in London, Hong Kong, Tokyo, Toronto, Australia, Singapore and China. About your role Fidelity is embarking on several strategic programs aimed at developing a comprehensive end-to-end solution to facilitate the next evolutionary stage of our Distribution Business. The successful candidate will join our Delivery & Change Team to support these programs, which cover areas such as Content Management, Client Onboarding, Client Reporting, Sales Toolkit, and Customer Relationship Management System. As a business analyst, you will be responsible for: Business Requirements and Specifications: Identify and translate business needs into functional specifications. Documentation: Produce high-quality documentation for requirements gathering, business analysis, and process mapping/optimization. Collaboration: Collaborate with architects, engineers, and analysts in various locations to attain desired outcomes. Project Management & Delivery: Collaborate with Product/Project Managers to develop project plans, identify risks and issues, participate in backlog grooming, prioritize tasks, and assist in iteration planning with the delivery team. Overseeing end-to-end delivery of projects from inception through to completion. Stakeholder Engagement: Lead interactions with global sales and marketing stakeholders. Presentation and Reporting: Prepare presentation materials for senior leadership and support project status monitoring and reporting. Functional Expertise: Develop deep expertise in the specified business areas, stay updated with industry trends, and continuously improve the operating model. User Support and Training: Provide support and training to users on technology platforms and tools. Mentorship: Serve as a mentor or coach to junior business analysts within the team. About you With a solid background in the analysis, design and implementation of complex technology solutions, you’re the specialist we need. You: Experience: Minimum 6 years of business analysis experience within the asset management industry or financial services/investment banking industry. Technical Skills & Industry Knowledge: Experience with industry-standard software delivery life cycles, including both in-house built systems and vendor implementations. Experience in Content Management Systems (built inhouse or vendor solution) Working knowledge of databases and SQL queries. A good understanding of the end-to-end asset management process and data. Thorough understanding of different asset classes, including Equity, Fixed Income, and Multi-Assets. Communication Skills: Effective communication and problem-solving skills to explain complex ideas to non-technical audiences. Experience working with senior business stakeholders. Strong problem-solving and teamwork skills. Education & Professional Qualifications: B. Tech / B.E. or MBA (Finance) preferred Relevant certifcations such as CFA, FRM, or CIPM being advantageous. Additional Skills (Nice to Have): Familiarity with CRM systems, with Salesforce experience preferred. Experience with sales and marketing tools such as Seismic, Marketo, Medallia, etc. Knowledge of visualization tools like Tableau, Power BI, DOMO, etc. Experience with third-party market data providers like Bloomberg, Morning Star etc. Experience working in data platforms. Experience in decommissioning & replacing legacy systems with strategic systems. Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

§ Respond to incoming resumes as appropriate § Provides HR Consultants and/or Hotels with resumes which meet the position requirements § Conducts screening interviews § Achievement of Hotel financial goals (GOP) § Employee satisfaction and retention § Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review) § Achieve goals for candidate and manager satisfaction § Identify qualified candidates for open positions within a specified time frame § Respond to incoming resumes as appropriate § Provides HR Consultants and/or Hotels with resumes which meet the position requirements § Conducts screening interviews § Co-ordinates candidate interview schedules § Updates candidates on status of selection process Drafts offer letters § Screens and refers candidates § Offers position to selected candidates § Maintains current statistics on open and filled positions § Tracks and summarises recruitment costs as necessary\ § Assists in the co-ordination of responses to EEO complaints, WS&H, Union Relations and grievances by researching situations and gathering information as requested § Maintains record keeping requirements of Workers’ Compensation as directed and provides necessary follow-up § Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to Human Resources Manager § Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee § Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand’s standards § Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs § Handles transfer or reclassification requests § Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction § Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs § Informs employees of benefits, Hotel policies etc § Conducts training sessions as requested § Administers special employee promotions § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service § Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction § Performs other duties required to provide the service brand behavior and genuine hospitality § Maintains safe and secure environment for customers and employees § Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position § Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment § At all times projects a favourable image of the Hotel to the public REQUIREMENTS § Minimum of two years progressive human resources experience § Bachelors degree preferred, certificate in related field required § Prior work experience in a union environment including negotiation and local and regional rules § Collaborate effectively with other hotel employees and managers to ensure teamwork § Able to resolve conflicts with supervisors and employees INDHEADOFFICE

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Job Description: Works as part of the Project Management Office, handling a variety of tasks related to the smooth operation of individual programmes of work and supporting the dedicated resources engaged in delivering the individual projects that form the programme. Working with JLL Regional and Cluster Leads, the role provides administrative support in respect to the following activities: Onboarding of project management resources in JLL processes and standards, including onboarding and training in technology systems Monitoring data quality and implementing corrective measures to improve data quality Carry out project healthchecks, audits and other control / compliance functions in accordance with standard process Supporting reporting and communication activities Manage a team of PMO and Project coordinators to deliver SLA and efficient project support This role requires engagement with JLL resources based in the APAC countries that JLL operates Roles and Responsibilities Technology Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such as the JLL Project Management Information System and any relevant Client technology systems Undertake refresher or other ad hoc training as required Extract data and prepare standard reporting (using reporting functionality within JLL’s Project Management Information System) Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in new features, monitor project closeout) Where included in role, use Client technology systems to capture data / undertake key deliverables Data Quality Monitor / report on technology usage / adoption Monitor and Report on data quality in PDS / Client Systems Liaise with PDS delivery teams to identify and monitor the correction of data quality errors Process & Procedures Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission and approval, key project deliverables / templates, approval stage gates etc) Review project specific deliverables (documentation etc) prepared by Project Management teams and monitor compliance with Client process, templates etc Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverables available, data quality achieved etc) Manage centralised document control activities (PMO Centre of Excellence up to date including centralised templates, Guidance notes, lessons learnt etc) Reporting Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc Collate information as directed to support Account funding requests / business approval Prepare regular / ad hoc reporting as directed by PMO Lead Prepare meeting record / minutes (as directed) Finance Contribute to on-account finance activities (and interface where required with Client Finance system) as directed (Reviewing invoices for accuracy before submission, track invoice status etc) Data analysis and Management Review and assist in tracking projects against Account / Project KPI's including o Budget / Programme Compliance o Satisfaction Surveys / Medallia o Risk Reporting o Assist in project Benchmarking Communications Support communication activities within Account Core technical skills Familiar with using collaboration tools such as project management information systems, Microsoft teams, and cloud-based document management systems to achieve effective communication and coordination across different locations. Strong skills in organising and managing documents, including version control, document naming conventions, file sharing, and archiving to ensure efficient document workflows and retrieval. Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in data collation, tracking, and reporting activities. Soft Skills: Clear and effective verbal and written communication skills. Demonstrate proactivity in delivering the role. Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle multiple assignments concurrently. Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of administrative tasks. Adaptability and Flexibility to changes in work priorities. Strong problem-solving skills to identify and resolve challenges / roadblocks Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and locations, to facilitate effective cross-cultural communication across Asia Proven work experience as a team leader or supervisor and In-depth knowledge of performance metrics If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Job Description: Works as part of the Project Management Office, handling a variety of tasks related to the smooth operation of individual programmes of work and supporting the dedicated resources engaged in delivering the individual projects that form the programme. Working with JLL Regional and Cluster Leads, the role provides administrative support in respect to the following activities: Onboarding of project management resources in JLL processes and standards, including onboarding and training in technology systems Monitoring data quality and implementing corrective measures to improve data quality Carry out project healthchecks, audits and other control / compliance functions in accordance with standard process Supporting reporting and communication activities Manage a team of PMO and Project coordinators to deliver SLA and efficient project support This role requires engagement with JLL resources based in the APAC countries that JLL operates Roles and Responsibilities Technology  Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such as the JLL Project Management Information System and any relevant Client technology systems  Undertake refresher or other ad hoc training as required  Extract data and prepare standard reporting (using reporting functionality within JLL’s Project Management Information System)  Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in new features, monitor project closeout)  Where included in role, use Client technology systems to capture data / undertake key deliverables Data Quality  Monitor / report on technology usage / adoption  Monitor and Report on data quality in PDS / Client Systems  Liaise with PDS delivery teams to identify and monitor the correction of data quality errors Process & Procedures  Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission and approval, key project deliverables / templates, approval stage gates etc)  Review project specific deliverables (documentation etc) prepared by Project Management teams and monitor compliance with Client process, templates etc  Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverables available, data quality achieved etc)  Manage centralised document control activities (PMO Centre of Excellence up to date including centralised templates, Guidance notes, lessons learnt etc) Reporting  Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc  Collate information as directed to support Account funding requests / business approval  Prepare regular / ad hoc reporting as directed by PMO Lead  Prepare meeting record / minutes (as directed) Finance  Contribute to on-account finance activities (and interface where required with Client Finance system) as directed (Reviewing invoices for accuracy before submission, track invoice status etc) Data analysis and Management  Review and assist in tracking projects against Account / Project KPI's including Budget / Programme Compliance Satisfaction Surveys / Medallia Risk Reporting Assist in project Benchmarking Communications  Support communication activities within Account Core technical skills  Familiar with using collaboration tools such as project management information systems, Microsoft teams, and cloud-based document management systems to achieve effective communication and coordination across different locations.  Strong skills in organising and managing documents, including version control, document naming conventions, file sharing, and archiving to ensure efficient document workflows and retrieval.  Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in data collation, tracking, and reporting activities. Soft Skills:  Clear and effective verbal and written communication skills.  Demonstrate proactivity in delivering the role.  Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle multiple assignments concurrently.  Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of administrative tasks.  Adaptability and Flexibility to changes in work priorities.  Strong problem-solving skills to identify and resolve challenges / roadblocks  Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and locations, to facilitate effective cross-cultural communication across Asia  Proven work experience as a team leader or supervisor and  In-depth knowledge of performance metrics Show more Show less

KPMG Global Services (KGS) India is a strategic global delivery organization that works with more than 50 KPMG firms to provide a progressive, scalable and customized approach to business requirements. The KGS India journey has been one of consistent growth, with a current employee count of c.21,000, operating from eight locations in India — Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Pune and Kolkata. — and providing a range of Advisory and Tax-related services to KPMG firms around the world. Roles and responsibilities •The professional in this position is expected to lead the delivery byliaising with the senior leadership and carry out customerimplementations and program enhancements •Preparing a detailed project plan to schedule key project milestones &activities •Defining resource requirements to reach objectives and manageresources in an effective and efficient manner•Translating Business requirements into System Configuration Objectsand create Solution Design for Medallia Solution in compliance withbest practices •Participate in the implementation design, setup, and reviewprocesses •Utilize Medallia software knowledge to configure feedbackquestionnaires, reports, and integrations with other systems •Provide support to client meetings by leveraging in-depth Client systemcapabilities. •Experience working in teams to collaboratively solve technicalproblems •Should be able to provide valuable insights to clients and helpthem make customer centric organization Experience & Background •4+ years of experience in consulting or any other offshore-onshore coordinated work•Certified /experience in Medallia solution, development & implementation•Manage and challenge senior stakeholders, and able to work beyond own area of expertise•Effective verbal and written communication skills. Collaborate with clients - both in offshore and onshore models•Experience of digital solutions and customer experienceprojects/programs.•Manage end-to-end delivery for projects•Extensive experience working with global clients Required Education / professional qualifications MBA from a reputed college is preferred. Show more Show less

Manage and execute regular reporting on Customer Experience metrics and key performance indicators (KPIs). Analyze data from third-party benchmarking reports, such as BCX, to compare our performance against industry standards and identify areas for competitive advantage. Translate complex data and analytical findings into clear, concise, and compelling reports and presentations for various stakeholders across the business (e.g., Leadership, Sales, Marketing, Product). Monitor CX trends and identify opportunities for deeper analysis or new measurement approaches. Identify opportunities and implement solutions to drive efficiency and automation in CX reporting and data analysis processes, leveraging appropriate tools (e.g. Qliksense, PowerBI). Ensure data integrity and accuracy in all reporting and analysis. 5+ years proven experience in analyzing customer data, survey results, or CX/business metrics. Strong analytical and problem-solving skills with the ability to interpret complex data sets and draw meaningful conclusions. Proficiency in data analysis and reporting tools including Excel, Qliksense and PowerBI. SQL experience also beneficial. Experience with specific CX platforms/survey tools (e.g. Medallia) also considered beneficial. Excellent communication and presentation skills, with the ability to explain technical findings to non-technical audiences. Ability to work independently and manage multiple reporting cycles and projects simultaneously. (Please refer to JD above)

Job Description Manage and execute regular reporting on Customer Experience metrics and key performance indicators (KPIs). Analyze data from third-party benchmarking reports, such as BCX, to compare our performance against industry standards and identify areas for competitive advantage. Translate complex data and analytical findings into clear, concise, and compelling reports and presentations for various stakeholders across the business (e.g., Leadership, Sales, Marketing, Product). Monitor CX trends and identify opportunities for deeper analysis or new measurement approaches. Identify opportunities and implement solutions to drive efficiency and automation in CX reporting and data analysis processes, leveraging appropriate tools (e.g. Qliksense, PowerBI). Ensure data integrity and accuracy in all reporting and analysis. Responsibilities (Please refer to JD above) Qualifications 5+ years proven experience in analyzing customer data, survey results, or CX/business metrics. Strong analytical and problem-solving skills with the ability to interpret complex data sets and draw meaningful conclusions. Proficiency in data analysis and reporting tools including Excel, Qliksense and PowerBI. SQL experience also beneficial. Experience with specific CX platforms/survey tools (e.g. Medallia) also considered beneficial. Excellent communication and presentation skills, with the ability to explain technical findings to non-technical audiences. Ability to work independently and manage multiple reporting cycles and projects simultaneously. Show more Show less

Location Name: Pune Corporate Office - HO Job Purpose Capability development for Bajaj Finserv digital assets – App and web. Work closely with COE to gather requirements, and with IT to deliver any new requirement or enhancement in existing capabilities. Once any capability goes live, ensure it is functional at all times, by tracking key performance metrics using multiple tools. All capabilities on platform will lead to increased adoption of App, Web and contribute to business, engagement, increased traffic and conversions. Duties And Responsibilities Ensure customer facing capabilities are envisaged, delivered and functioning with attention to detail Understanding business/service requirement Understanding that the requirement is delivered in a customer intuitive manner Making sure the right communication reach out to the customer to ensure the customer is engaged with the application and caters to business/service need at the same time For management of any asset in the digital platform Ensure if it is working fine at all times Research and benchmark similar capabilities in the market and see if asset can be made better Personalization of properties on Digital Platform for driving business priorities Working with IT and Data Science Teams to provide specific views on prioritized business modules to the customers including Segmentation of customers based on their persona, & creating Front end capability to display on Platforms. Tracking key metrics Click to next view success % App launches, Driving DAU (Daily Active Users), MAU (Monthly Active Users) Service utilization via digital assets Ensure the feature adoption should happen in such a way, it increases the customer retention on the Bajaj Finserv Digital Assets Targets achieved (Planned versus actual business or service numbers) Analyzing and evaluating the effective activities to keep the customer engaged on the Platform Measure the last activity with the latest engagement activity to understand what works and what doesn’t Benchmarking the latest engagement activity with the industry Analyzing the engagement activity, ensure which engagement product should come in the application Identifying and timely fixing of the issues while observing customer behavior in production Ensure the TAT should be within limits while fixing the issues Involve the stakeholders responsible for any issue debugging and resolving Should have the timely approach/communication to ensure that the customer will be engaged on application without any hustle MIS and Power BI dashboards: Tracking of traffic, leads, conversions via Power BI dashboards Publishing the latest update of customer activity on assets Engaging with data/ business team to understand the trend of the customers, moving upwards in terms of engagement with the App Maintaining track of daily activities for release, service, issues and engagement Key Decisions / Dimensions BRD scenarios writing and test case creation (using Gen AI) Solutioning basis linked backend systems Working with Platform Content management system tools for delivering front end assets Developing the New ideas and ensuring the compliance for increase the App Engagement and Adoption Major Challenges Prioritization of multiple requirements received from business, performance marketing, regulatory Multiple stakeholders to be managed simultaneousy Ensuring customer engagement on the asset Required Qualifications And Experience Qualifications Post-Graduation – MBA Work Experience 2-3 Years in App/web development domain Skills Keywords Project management CleverTap Medallia Pimcore Google Analytics Azure MS Excel MS Power Point Show more Show less

We are seeking a Customer Experience (CX) Research Specialist to join our dynamic Innovation Studio. In this role, you will serve as the right-hand to the Experience Strategist, delivering research, insights, and curated inspiration that drive customer-centric innovation. You’ll combine research rigor with creativity, helping uncover customer needs, market opportunities, and experience best practices across industries such as Telecom, B2B, and MarTech. Responsibilities Research and Discovery Conduct qualitative and quantitative research to understand customer behaviors, needs, motivations, and pain points. Perform competitor and market landscape analyses with a focus on Telecom, B2B, and Marketing Technology industries. Support primary research activities, including survey design, customer interviews, and usability testing. Insights Curation and Analysis Curate relevant case studies, customer journey maps, industry reports, and customer experience benchmarks. Analyze research findings to extract actionable insights and strategic recommendations. Prepare research briefs, trend reports, and insight summaries for use by the Experience Strategist and broader studio team. Strategic Support Assist in designing and preparing workshop materials, innovation frameworks, and ideation session inputs. Collaborate with the Experience Strategist to translate research into opportunity areas and CX strategies. Help visualize insights through charts, infographics, and storytelling formats to enhance strategic presentations. Operational Excellence Maintain an organized and up-to-date research and inspiration library for the studio. Track and manage research project timelines and deliverables to ensure alignment with broader strategic initiatives. Qualifications 5+ years of experience in research, insights, customer experience, UX research, Design, or related fields. Strong skills in qualitative and quantitative research methodologies. Comfortable gathering, analyzing, and synthesizing large amounts of data into clear narratives. Familiarity with customer journey mapping, persona development, and experience frameworks. Experience using research and insights tools such as: Survey and feedback platforms (e.g., Qualtrics, Medallia, SurveyMonkey) Journey orchestration and CX platforms (e.g., Salesforce, Adobe Experience Cloud, Genesys) Analysis and visualization tools (e.g., Excel, Tableau, Adobe, Power BI, Airtable) Collaboration and documentation tools (e.g., Miro, Confluence) Excellent written, visual, and verbal communication skills. Highly organized, proactive, and passionate about delivering exceptional customer experiences. Preferred Industry experience or familiarity with Telecom, B2B business models, or the MarTech ecosystem. Background in CX, Design, Innovation Strategy, or UX Research. Familiarity with design thinking, agile methodologies, or human-centered design processes. Ability to work in a fast-paced, ambiguous environment and manage multiple priorities. Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What Youll Be Doing... Were looking for you to bring the latest and greatest features to our customers and to help us tell the marketplace about whats new and why they need to have it. Youll put your analytical and marketing skills to work by studying the latest tech trends to identify what features people want and are going to want down the road. Collaborating with others, youll build the roadmap and drive the process from ideation through design and roll-outand build compelling value messages along the way. Your focus will be on products, features, and services that solve customer challenges and help make peoples lives better. Understanding and anticipating market needs. Identify, research, design and launch new features to support the Bill redesign program. Create required logic within the sales, Billing and Account Management flows across various channels of engagement including but not limited to Digital, chatbot etc. Work with partners from around the business to gather scope, prioritize strategic initiatives and define delivery requirements. Building the business case, getting internal consensus, and defining product roadmaps. Forging strong relationships across the organization to get it all done. Tracking success metrics and communicating results to management. What were looking for... Understanding what customers will want next is your driver. You are creative but balance that with your practical business side. You can juggle several projects with tight deadlines and not drop any ballswhile also keeping your eye on the big picture. An environment with lots of competing priorities and new challenges every day is where you thrive. With a knack for working with different types of people, you inspire others to do their best work and carry out your vision. Youll Need To Have Bachelors degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers. Hands-on experience working in Medallia, Quantum Metrics, VertInt. The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem-solving. Ability to work independently and prioritize work assignments, based on changing business needs. Self-motivated with the ability to work independently in a fast-paced and rapidly evolving environment and make strong, sound decisions with minimal supervision. Results-oriented, strong sense of urgency, proactive and flexible. Even better if you have one or more of the following: A degree in Computer Science or a similar discipline. Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products. Experience writing user stories and documenting requirements. Ability to manage feedback from multiple stakeholders and drive to consensus. Experience with Agile/Lean methodologies. Excellent project management skills. If Verizon and this role sound like a fit for you, we encourage you to apply even if you dont meet every even better qualification listed above. Where youll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Locations : Chennai, India; Hyderabad, India Show more Show less

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Job Description: Works as part of the Project Management Office, handling a variety of tasks related to the smooth operation of individual programmes of work and supporting the dedicated resources engaged in delivering the individual projects that form the programme. Working with JLL Regional and Cluster Leads, the role provides administrative support in respect to the following activities: Onboarding of project management resources in JLL processes and standards, including onboarding and training in technology systems Monitoring data quality and implementing corrective measures to improve data quality Carry out project healthchecks, audits and other control / compliance functions in accordance with standard process Supporting reporting and communication activities Manage a team of PMO and Project coordinators to deliver SLA and efficient project support This role requires engagement with JLL resources based in the APAC countries that JLL operates Roles and Responsibilities Technology Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such as the JLL Project Management Information System and any relevant Client technology systems Undertake refresher or other ad hoc training as required Extract data and prepare standard reporting (using reporting functionality within JLL’s Project Management Information System) Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in new features, monitor project closeout) Where included in role, use Client technology systems to capture data / undertake key deliverables Data Quality Monitor / report on technology usage / adoption Monitor and Report on data quality in PDS / Client Systems Liaise with PDS delivery teams to identify and monitor the correction of data quality errors Process & Procedures Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission and approval, key project deliverables / templates, approval stage gates etc) Review project specific deliverables (documentation etc) prepared by Project Management teams and monitor compliance with Client process, templates etc Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverables available, data quality achieved etc) Manage centralised document control activities (PMO Centre of Excellence up to date including centralised templates, Guidance notes, lessons learnt etc) Reporting Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc Collate information as directed to support Account funding requests / business approval Prepare regular / ad hoc reporting as directed by PMO Lead Prepare meeting record / minutes (as directed) Finance Contribute to on-account finance activities (and interface where required with Client Finance system) as directed (Reviewing invoices for accuracy before submission, track invoice status etc) Data analysis and Management Review and assist in tracking projects against Account / Project KPI's including o Budget / Programme Compliance o Satisfaction Surveys / Medallia o Risk Reporting o Assist in project Benchmarking Communications Support communication activities within Account Core technical skills Familiar with using collaboration tools such as project management information systems, Microsoft teams, and cloud-based document management systems to achieve effective communication and coordination across different locations. Strong skills in organising and managing documents, including version control, document naming conventions, file sharing, and archiving to ensure efficient document workflows and retrieval. Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in data collation, tracking, and reporting activities. Soft Skills: Clear and effective verbal and written communication skills. Demonstrate proactivity in delivering the role. Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle multiple assignments concurrently. Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of administrative tasks. Adaptability and Flexibility to changes in work priorities. Strong problem-solving skills to identify and resolve challenges / roadblocks Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and locations, to facilitate effective cross-cultural communication across Asia Proven work experience as a team leader or supervisor and In-depth knowledge of performance metrics If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Job Description: Works as part of the Project Management Office, handling a variety of tasks related to the smooth operation of individual programmes of work and supporting the dedicated resources engaged in delivering the individual projects that form the programme. Working with JLL Regional and Cluster Leads, the role provides administrative support in respect to the following activities: Onboarding of project management resources in JLL processes and standards, including onboarding and training in technology systems Monitoring data quality and implementing corrective measures to improve data quality Carry out project healthchecks, audits and other control / compliance functions in accordance with standard process Supporting reporting and communication activities Manage a team of PMO and Project coordinators to deliver SLA and efficient project support This role requires engagement with JLL resources based in the APAC countries that JLL operates Roles and Responsibilities Technology  Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such as the JLL Project Management Information System and any relevant Client technology systems  Undertake refresher or other ad hoc training as required  Extract data and prepare standard reporting (using reporting functionality within JLL’s Project Management Information System)  Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in new features, monitor project closeout)  Where included in role, use Client technology systems to capture data / undertake key deliverables Data Quality  Monitor / report on technology usage / adoption  Monitor and Report on data quality in PDS / Client Systems  Liaise with PDS delivery teams to identify and monitor the correction of data quality errors Process & Procedures  Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission and approval, key project deliverables / templates, approval stage gates etc)  Review project specific deliverables (documentation etc) prepared by Project Management teams and monitor compliance with Client process, templates etc  Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverables available, data quality achieved etc)  Manage centralised document control activities (PMO Centre of Excellence up to date including centralised templates, Guidance notes, lessons learnt etc) Reporting  Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc  Collate information as directed to support Account funding requests / business approval  Prepare regular / ad hoc reporting as directed by PMO Lead  Prepare meeting record / minutes (as directed) Finance  Contribute to on-account finance activities (and interface where required with Client Finance system) as directed (Reviewing invoices for accuracy before submission, track invoice status etc) Data analysis and Management  Review and assist in tracking projects against Account / Project KPI's including Budget / Programme Compliance Satisfaction Surveys / Medallia Risk Reporting Assist in project Benchmarking Communications  Support communication activities within Account Core technical skills  Familiar with using collaboration tools such as project management information systems, Microsoft teams, and cloud-based document management systems to achieve effective communication and coordination across different locations.  Strong skills in organising and managing documents, including version control, document naming conventions, file sharing, and archiving to ensure efficient document workflows and retrieval.  Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in data collation, tracking, and reporting activities. Soft Skills:  Clear and effective verbal and written communication skills.  Demonstrate proactivity in delivering the role.  Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle multiple assignments concurrently.  Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of administrative tasks.  Adaptability and Flexibility to changes in work priorities.  Strong problem-solving skills to identify and resolve challenges / roadblocks  Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and locations, to facilitate effective cross-cultural communication across Asia  Proven work experience as a team leader or supervisor and  In-depth knowledge of performance metrics Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We’re looking for you to bring the latest and greatest features to our customers-—and to help us tell the marketplace about what’s new and why they need to have it. You’ll put your analytical and marketing skills to work by studying the latest tech trends to identify what features people want and are going to want down the road. Collaborating with others, you’ll build the roadmap and drive the process from ideation through design and roll-out—and build compelling value messages along the way. Your focus will be on products, features, and services that solve customer challenges and help make people’s lives better. Understanding and anticipating market needs. Identify, research, design and launch new features to support the Bill redesign program Create required logic within the sales, Billing and Account Management flows across various channels of engagement including but not limited to Digital, chatbot etc Work with partners from around the business to gather scope, prioritize strategic initiatives and define delivery requirements Building the business case, getting internal consensus, and defining product roadmaps. Forging strong relationships across the organization to get it all done. Tracking success metrics and communicating results to management. What we’re looking for... Understanding what customers will want next is your driver. You are creative but balance that with your practical business side. You can juggle several projects with tight deadlines and not drop any balls—while also keeping your eye on the big picture. An environment with lots of competing priorities and new challenges every day is where you thrive. With a knack for working with different types of people, you inspire others to do their best work and carry out your vision. You’ll need to have: Bachelor’s degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers Hands on experience working in Medallia, Quantum Metrics, VertInt The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem solving. Ability to work independently and prioritize work assignments, based on changing business needs. Self-motivated with the ability to work independently in a fast paced and rapidly evolving environment and make strong, sound decisions with minimal supervision Results-oriented, strong sense of urgency, proactive and flexible Even better if you have one or more of the following: A degree in Computer Science or a similar discipline. Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products. Experience writing user stories and documenting requirements. Ability to manage feedback from multiple stakeholders and drive to consensus Experience with Agile/Lean methodologies. Excellent project Management skills If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. Our Engineering Culture: Medallia Engineering is a global, no--nonsense organization where the best ideas are implemented, no matter where they come from. We’ve got a culture focused on smarts, kindness, continual learning, and feedback.We don’t expect to be perfect, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and code base. We love technology -- and follow the latest technologies and share what we learn. We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tooling. We build strong relationships with team members around the globe. The Role and the Team As a Senior Software Engineer on the Reporting Analytics team, you will deliver products that support the ability for customers to view advanced analytics reports in our Experience Cloud platform. The Reporting Analytics team is a full-stack, cross functional team that builds and maintains core data analysis tools and apis. This role is primarily a backend engineering role, with a focus on building performant, scalable and robust GraphQL APIs for the flagship Medallia product. You will solve challenging technical and statistical problems at scale, own your products end-to-end and help take our SaaS platform to the next level. This isn't just an opportunity to join an amazing team, but also to have an impactful role in the way we evolve our product. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities Ship great software that is scalable and robust and then keep it humming Design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically Partner closely with dependent teams across engineering to ensure smooth product deliveries and uninterrupted service Identify gaps in knowledge, tools, and process and work with your teammates, Engineering Manager and Product Manager to address those Incorporate best practices and habits and help build tooling to enforce the same Work in small teams with like minded engineers in an agile environment with daily standups, demo days, code reviews and research spikes Become a go-to person for one or more components owned by the team Mentor and coach junior engineers, and impact teams through tech talks and presentations Qualifications Minimum Qualifications 5+ years of professional experience developing and maintaining software products Experience building enterprise grade, distributed systems Experience building and maintaining REST and GraphQL APIs Comprehension of software engineering fundamentals Demonstrated proficiency in Java Experience working with SQL databases Preferred Qualifications BS/MS in Computer Science, Engineering, or related field Agile process experience, ability to work in fast-paced, globally distributed teams Background in statistical analysis Experience working with NO-SQL distributed databases Experience with Elasticsearch, Lucene, etc. Experience implementing automated testing platforms and unit tests Experience with performance optimization using tools such as JFRs Analytical mindset and good problem-solving skills Bring an ownership mindset with a focus on quality At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Show more Show less

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team We are seeking an experienced Senior Product Manager to lead the ISV (Independent Software Vendor) integration strategy for Medallia. The ideal candidate will drive the growth, development, and vision of our ISV integration capabilities, ensuring it meets the needs of our customers and partners, and maintains our competitive edge in the market. As a Senior Product Manager - ISVs & Integrations, you will own and execute against a roadmap for Medallia’s ISV integrations. ISV integrations are how we facilitate the integration of Medallia with the most important partners in the world (Salesforce, ServiceNow, etc…) - a key value proposition of our business. You will lead efforts defining the product vision and requirements for the what, why, and how of our Integration platform. This includes managing and improving existing integrations, defining platform-esque ways to scale ISV integrations and Medallia’s marketplace, and solving more relevant customer problems that help grow our business. You will be the central figure cross-functionally for our integrations. Helping create a cohesive narrative for integrations across the product suite such that Medallians, ISVs, and external parties understand how to successfully create, deploy, and implement integrations. Finally, you will collaborate with other leaders within the organization ensuring that our product exceeds expectations. Your partners will be product and engineering leaders, GTM and Services teams, partnership and business leaders, among others. This role is best suited for someone with a strong technical and product management background who is passionate about defining and delivering solutions at scale. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities Drive product strategy and improvement of our ISV Integrations as part of our Experience Platform Define a scalable approach to growing the number of valuable integrations offered without the linear overhead for building and supporting each unique partner Build business cases for where to invest/divest the partners we integrate with Centralize our technical approach to integrations across the organization, both within R&D and beyond Build out scalable integration components that power our app exchange and marketplace Drive growth - Usage of our integrations, direct and indirect revenue growth and problems solved Liaise between other platform product teams like developer tooling, App Exchange, or other customer facing product leads Partner cross-functionally with alliances, professional services, GTM, and more to ensure our commercial strategy and success is represented in the roadmap Drive integrations deeper with our Medallia Experience Cloud, ensuring it’s highlighted at the correct touchpoints. Lead regular training, support, and enablement sessions ensuring the broader organization is set up to succeed. Focus on high quality, well documented, and standardized integrations practices Define and own the 12+ month feature roadmap to drive priorities while taking into consideration both value creation and cost to create value. Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products. Qualifications Minimum Qualifications Bachelor's Degree in business, engineering, or related field or equivalent experience. 5+ years of enterprise SaaS Product and/or Engineering management experience focused on marketplaces, distribution, and integrations Experience working in an agile development environment and familiarity with tools such as Productboard and Jira to write user stories and acceptance criteria in partnership with developers. Experience with app exchanges, marketplaces, integrations, and/or iPaas. Experience driving enterprise growth - via revenue, pipeline, or indirect impact Demonstrated business partnership experience communicating and collaborating with customers, prospects, and/or partners. Preferred Qualifications 3+ years of direct and hands-on experience building, launching, and scaling integrations Deep knowledge of major ISVs (Salesforce, Adobe, ServiceNow, etc…), their value props and their nuances. Outstanding communication abilities, capable of translating complex technical concepts. Experience with a Customer Experience Management Platform. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal- opportunity workplace and is an affirmative -action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled. Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We’re looking for you to bring the latest and greatest features to our customers-—and to help us tell the marketplace about what’s new and why they need to have it. You’ll put your analytical and marketing skills to work by studying the latest tech trends to identify what features people want and are going to want down the road. Collaborating with others, you’ll build the roadmap and drive the process from ideation through design and roll-out—and build compelling value messages along the way. Your focus will be on products, features, and services that solve customer challenges and help make people’s lives better. Understanding and anticipating market needs. Identify, research, design and launch new features to support the Bill redesign program Create required logic within the sales, Billing and Account Management flows across various channels of engagement including but not limited to Digital, chatbot etc Work with partners from around the business to gather scope, prioritize strategic initiatives and define delivery requirements Building the business case, getting internal consensus, and defining product roadmaps. Forging strong relationships across the organization to get it all done. Tracking success metrics and communicating results to management. What we’re looking for... Understanding what customers will want next is your driver. You are creative but balance that with your practical business side. You can juggle several projects with tight deadlines and not drop any balls—while also keeping your eye on the big picture. An environment with lots of competing priorities and new challenges every day is where you thrive. With a knack for working with different types of people, you inspire others to do their best work and carry out your vision. You’ll Need To Have Bachelor’s degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers Hands on experience working in Medallia, Quantum Metrics, VertInt The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem solving. Ability to work independently and prioritize work assignments, based on changing business needs. Self-motivated with the ability to work independently in a fast paced and rapidly evolving environment and make strong, sound decisions with minimal supervision Results-oriented, strong sense of urgency, proactive and flexible Even better if you have one or more of the following: A degree in Computer Science or a similar discipline. Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products. Experience writing user stories and documenting requirements. Ability to manage feedback from multiple stakeholders and drive to consensus Experience with Agile/Lean methodologies. Excellent project Management skills If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We’re looking for you to bring the latest and greatest features to our customers-—and to help us tell the marketplace about what’s new and why they need to have it. You’ll put your analytical and marketing skills to work by studying the latest tech trends to identify what features people want and are going to want down the road. Collaborating with others, you’ll build the roadmap and drive the process from ideation through design and roll-out—and build compelling value messages along the way. Your focus will be on products, features, and services that solve customer challenges and help make people’s lives better. Understanding and anticipating market needs. Identify, research, design and launch new features to support the Bill redesign program Create required logic within the sales, Billing and Account Management flows across various channels of engagement including but not limited to Digital, chatbot etc Work with partners from around the business to gather scope, prioritize strategic initiatives and define delivery requirements Building the business case, getting internal consensus, and defining product roadmaps. Forging strong relationships across the organization to get it all done. Tracking success metrics and communicating results to management. What we’re looking for... Understanding what customers will want next is your driver. You are creative but balance that with your practical business side. You can juggle several projects with tight deadlines and not drop any balls—while also keeping your eye on the big picture. An environment with lots of competing priorities and new challenges every day is where you thrive. With a knack for working with different types of people, you inspire others to do their best work and carry out your vision. You’ll Need To Have Bachelor’s degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers Hands on experience working in Medallia, Quantum Metrics, VertInt The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem solving. Ability to work independently and prioritize work assignments, based on changing business needs. Self-motivated with the ability to work independently in a fast paced and rapidly evolving environment and make strong, sound decisions with minimal supervision Results-oriented, strong sense of urgency, proactive and flexible Even better if you have one or more of the following: A degree in Computer Science or a similar discipline. Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products. Experience writing user stories and documenting requirements. Ability to manage feedback from multiple stakeholders and drive to consensus Experience with Agile/Lean methodologies. Excellent project Management skills If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team We are seeking an experienced Product Manager to lead product definition for the orchestration platform (a.k.a. MXO) for Medallia. The ideal candidate will help drive the roadmap across various aspects of the product including (but not limited to) action orchestration, content management, and integration areas to ensure they meet the needs of our customers and partners and maintain our competitive edge in the market. Our action orchestration is the cornerstone area that drives all real-time personalization decisions and arbitration to respond to customer need and intent. The content management area enables customers to define the personalized messaging that is delivered to customers through the action orchestration process. Integration is a broad area that includes third-party connectors to retrieve profile data, activate data in real-time, and distribute audiences, as well as integration with the core Medallia products, ensuring we have a cohesive, consistent, and performant way to interact with other systems. You will lead efforts defining the product vision and requirements for the what, why, and how of these features areas. This includes: managing and improving our existing action orchestration toward a model-driven approach, defining new features to support emerging customer needs related to content generation and development, evolving our catalog of strategic integration connectors, and improving our integration with the breadth of existing Medallia products or products acquired in the future. Finally, you will collaborate with other leaders within the organization ensuring that our product exceeds expectations. Your partners will be product and engineering leaders, GTM and Services teams, partnership and business leaders, among others. This role is best suited for someone with a strong technical background that is comfortable working closely with engineers and architects and brings a passion for product quality, performance, and scalability. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities Drive product strategy and improvement of our action orchestration, content management, and integration as part of the end-to-end orchestration platform. Define and enforce non-functional requirements (NFRs) for products, such as usage and performance monitoring, error management, and usability. Work closely with tenured engineers and architects to define enhancements to these features areas that will drive value for internal product teams and customers. Collect and analyze feedback from internal product teams, customers, stakeholders and other teams to shape requirements, features and end products. Manage a 12+ month feature roadmap, balancing long term vision with immediate priorities and value creation. Work cross-functionally with other product teams, sales, engineering, professional services, support, education, and documentation to ensure our customers are successful using our products Validate features with users and other stakeholders across the business throughout the development cycle. Work cross-functionally with engineers and designers, sales, marketing, and solutions architecture to ensure effective collaboration and alignment. Identify and execute on opportunities to drive greater adoption of existing products. Deliver high quality products to the market and drive adoption across our customer base. Support cross-functional work with other teams such as executives, sales, product marketing, and customer success to ensure their objectives are met, inputs and feedback are considered, and plans communicated. Qualifications Bachelor's Degree in business, engineering, or related field or equivalent experience 10+ years of enterprise SaaS Product management experience with B2B enterprise software 3+ years of experience working directly on technical product features, such as decisioning systems, machine learning, or APIs Demonstrated experience collaborating effectively with internal product, engineering, and architecture teams to deliver results Demonstrated experience working in an agile development environment and familiarity with tools such as Productboard and Jira to write user stories and acceptance criteria in partnership with developers Demonstrated business partnership experience communicating and collaborating with customers, prospects, and/or partners Preferred Qualifications 3+ years of direct and hands-on experience building model-driven Decision Support Systems Experience in Product-led Growth (PLG) or Growth SaaS Products and offerings. Experience with a Customer Journey Orchestration Platform At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled. Show more Show less

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.We empower exceptional people to create extraordinary experiences together. Bring your whole self. Mindful by Medallia is a unique offering, providing Contact Centers with the best of breed automated SaaS Callback solution. Seamlessly integrating into existing Contact Center workflows, our suite of tools combines Voice, SMS (text), and Web to enhance the Customer Experience when hold times are high. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities As a full-stack senior-level software developer, you will be responsible for Designing and implementing new service functionality, including user-interface components and providing automated testing coverage Leveraging AWS service offerings to optimize efficiency Working closely with our Product team to develop the vision for the suite Contributing peer-reviews to code developed by other team members Support of the production application, which can include participating in an “on call” rotation Qualifications Minimum Qualifications 4+ years of software development experience focusing on full-stack SaaS development 2+ years of experience with one (or more) of the following Ruby and Ruby-on-rails Serverside Javascript/Typescript Frontend Typescript and React Capacity and desire to become proficient in all of the above 1 year of SaaS Development experience with major cloud provider(s) Preferred Qualifications Experience with AWS service: CDK, SDK, Cognito, DynamoDB, S3, API Gateway, AppSync, EventBridge, IAM, EC2, RDS, ALB, and other services CircleCI CI/CD platform; Jenkins CI/CD platform GitHub Actions Serverless.com framework CloudFormation and/or Terraform IaC frameworks Ansible Digital telephony (SIP, RTP) At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled. Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing… The Billing ,Payments and Finance Experience organization is building business enablers for all customer touch points to deliver improved customer experience. This role will be key in supporting this transformation by driving exceptional customer experiences.In this role you will work closely with stakeholders and other hardworking professionals to research, ideate and define experiences. You will be a proactive, great collaborator, and contribute to the strategic direction and execution of seamless customer experience. Our VCG priority is Customer loyalty and Competitive edge. We are passionate about delivering assisted and delightful digital-first experiences to our customers across their Billing , Payments, Receipts lifecycle. Assist in identifying and supporting new business and organic growth opportunities. Collaborate with the Senior Managers and Product Owners to support stakeholder management and project execution. Assist in developing estimates and scopes for deliverables, engaging across disciplines as needed. Assist with creative brief development, execution, and follow-up. Monitoring and forecasting customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends. Consume CMIS reports, Voice of customers reports, Medallia reports and work on customer experience improvement. Create and compare customer journey maps for the relevant experience flows. Bringing in new design thinking and innovative ideas to enhance customer experience. Contribute to the optimization and improvement of Billing , Payments , and Finance (BPF) agent experiences, ensuring seamless customer interactions. Support initiatives aimed at improving overall customer satisfaction and NPS scores related to BPF experiences. Assist the Associate Director in mentoring and guiding junior team members. What We’re Looking For… You’re curious about new trends and technologies and the game-changing possibilities it creates. You'll research to understand the current state of customer service experiences, learn what they want, and how we can improve. What you build is new but somehow reflects exactly how people prefer to navigate. You understand and balance both the user and the business perspective. You understand and meet the needs of stakeholders and that is your strength while still maintaining your own vision and point of view. Bachelor’s degree and six or more years of work experience. Eight or more years of relevant work experience. Two or more years of experience with project/product/account management in an agency or corporate marketing setting. Proficiency in GSuite applications and Jira. Design experience in Customer facing applications/products. Experience in NPS tracking and improvements. Experience in Design Thinking concepts. Even better if you have one or more of the following: Strong communication and stakeholder management skills. A degree in design or Master's degree in Computer Science or Masters Degree in Business Administration or relevant. Strong knowledge of industry wide best practices when it comes to customer experience. A strong sense of style with impeccable design fundamentals. Ability to manage multiple priorities in a fast-paced environment. Excellent communication and presentation skills. Strong team player with a collaborative approach. Experience working in an Agile environment. #CXONonCDIO Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less