104 Medallia Jobs

About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe’s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe’s customers. Lowe’s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe’...

Role Overview: As a Customer Experience Specialist (Voice of Customer) at USP, you will play a crucial role in supporting the Voice of Customer program. Your responsibilities will include assisting in the collection and analysis of customer feedback to generate actionable insights that drive improvements in customer satisfaction, loyalty, and overall experience. You will collaborate closely with the Senior Manager CX VoC to identify opportunities for VoC mechanism expansion, enhancement, or integration, as well as collect and analyze VoC and KPI data impacting customer experience. Key Responsibilities: - Support the design, management, and implementation of customer feedback collection metho...

Role overview: We are seeking a detail-oriented and insights-driven Senior Data Analyst to join our growing Insights & Experience team. In this role, you will be responsible for analyzing quantitative survey data to uncover customer insights, identify key trends and pain points, and translate findings into clear, actionable recommendations. The ideal candidate will have a strong background in customer research, experience with Voice of Customer (VoC) and Customer Experience (CX) programs, and the ability to deliver compelling presentations to internal stakeholders and clients. Key Responsibilities: Analyze structured and unstructured survey data to extract trends, patterns, and key insights ...

Role Overview: Lead advanced digital analytics for digital marketing channels. Own the NSS by leveraging data-driven insights, managing daily sentiment alerts, and delivering actionable reporting. Collaborate with Offer Managers, Support, and HR, and engage directly with customers to translate analytics into meaningful improvements in customer experience. Key Responsibilities: Monitor and analyse Net Satisfaction score daily; investigate root causes of negative sentiment and recommend data-driven solutions Continuously come up with ways to improve NSS by proactively sorting issues related to customer experience , Website ,platforms or any other pain points Develop and maintain comprehensive ...

#Experience on Qualtrics Platform is Mandatory We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire p...

Role overview: We are seeking a detail-oriented and insights-driven Senior Data Analyst to join our growing Insights & Experience team. In this role, you will be responsible for analyzing quantitative survey data to uncover customer insights, identify key trends and pain points, and translate findings into clear, actionable recommendations. The ideal candidate will have a strong background in customer research, experience with Voice of Customer (VoC) and Customer Experience (CX) programs, and the ability to deliver compelling presentations to internal stakeholders and clients. Key Responsibilities: Analyze structured and unstructured survey data to extract trends, patterns, and key insights ...

RESPONSIBILITY 1 I Ensure To Provide a Best-in-class Customer Experience I ensure the entire Store team acts with a “CUSTOMER FIRST” mindset where we find solutions for all the customers walking in. I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints. Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room) Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derive...

Job Summary For PMS Deployment Lead – Hotel Domain Work remotely from India, aligning with Hong Kong/APAC business hours. Lead the deployment of new Property Management Suite (Opera Cloud & Colleague Advantage) across a global portfolio of 1300+ hotels. Prepare and review hotel configuration data to ensure compliance with global standards. Develop training materials (slide decks, trainer notes, instructional videos) for deployment teams, hotel staff, and vendor partners. Conduct virtual training sessions and project kickoffs for hotel teams and stakeholders. Oversee and manage simultaneous PMS deployment projects for multiple hotel properties. Collaborate closely with internal teams, PMS ven...

Company Size Large-scale / Global Experience Required 5 - 7 years Working Days 5 days/week Office Location Viman Nagar, Pune Role & Responsibilities Product Conceptualization & UX Strategy Development Conceptualize customer experience strategies Collaborate with product managers to conceptualize new products & align UX with product roadmaps. Develop and implement UX strategies that align with business objectives. Stay up-to-date with industry trends and best practices in UX & UI for AI. Assist in defining product requirements and features. Use data analytics to inform product strategy and prioritize features. Ensure product alignment with customer needs and business goals. Develop platform b...

Role & Responsibilities Product Conceptualization & UX Strategy Development: Conceptualize customer experience strategies Collaborate with product managers to conceptualize new products & align UX with product roadmaps. Develop and implement UX strategies that align with business objectives. Stay up-to-date with industry trends and best practices in UX & UI for AI. Assist in defining product requirements and features. Use data analytics to inform product strategy and prioritize features. Ensure product alignment with customer needs and business goals. Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture. Create wireframes, p...

Company Size Large-scale / Global Experience Required 5 - 7 years Working Days 5 days/week Office Location Viman Nagar, Pune Role & Responsibilities Product Conceptualization & UX Strategy Development Conceptualize customer experience strategies Collaborate with product managers to conceptualize new products & align UX with product roadmaps. Develop and implement UX strategies that align with business objectives. Stay up-to-date with industry trends and best practices in UX & UI for AI. Assist in defining product requirements and features. Use data analytics to inform product strategy and prioritize features. Ensure product alignment with customer needs and business goals. Develop platform b...

Company Size Large-scale / Global Experience Required 5 - 7 years Working Days 5 days/week Office Location Viman Nagar, Pune Role & Responsibilities Product Conceptualization & UX Strategy Development Conceptualize customer experience strategies Collaborate with product managers to conceptualize new products & align UX with product roadmaps. Develop and implement UX strategies that align with business objectives. Stay up-to-date with industry trends and best practices in UX & UI for AI. Assist in defining product requirements and features. Use data analytics to inform product strategy and prioritize features. Ensure product alignment with customer needs and business goals. Develop platform b...

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work ...

IND Consultant II GSMS - Global Survey Team Consultant I will be responsible for Actively advise clients by designing & executing analysis, interpreting results and generating key insights and work with Aon’s revenue data. Build and conduct surveys for the globe for different countries; involves communicating with stake holders/clients through mail & phone, understanding their requirement and provide solutions and data analysis Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues an...

Role Overview: Lead advanced digital analytics for digital marketing channels. Own the NSS by leveraging data-driven insights, managing daily sentiment alerts, and delivering actionable reporting. Collaborate with Offer Managers, Support, and HR, and engage directly with customers to translate analytics into meaningful improvements in customer experience. Key Responsibilities: Monitor and analyse Net Satisfaction score daily; investigate root causes of negative sentiment and recommend data-driven solutions Continuously come up with ways to improve NSS by proactively sorting issues related to customer experience , Website ,platforms or any other pain points Develop and maintain comprehensive ...

Data Analysis & Reporting: Collect, analyze, and interpret customer data from various sources such as surveys, feedback forms, CRM systems, and call centers. Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) related to customer experience. Identify trends, patterns, and areas for improvement based on data insights. Customer Insights: Conduct root cause analysis to understand customer pain points and areas of dissatisfaction. Partner with stakeholders to prioritize and address issues affecting the customer journey. Present actionable insights and recommendations to leadership to improve customer satisfaction. Survey Management: Design and manage customer...

#Experience on Qualtrics Platform is Mandatory We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career We understand how important the first few years of your career are, which create the foundation of your entire pr...

Job Title - Product Designer - UX (B2C , Fintech) Years of Experience - 1 to 3 Years ( Kindly refrain from applying if you have more than 3 yrs of Experience) Role & Responsibilities Product Conceptualization & UX Strategy Development: Conceptualize customer experience strategies Collaborate with product managers to conceptualize new products & align UX with product roadmaps. Develop and implement UX strategies that align with business objectives. Stay up-to-date with industry trends and best practices in UX & UI for AI. Assist in defining product requirements and features. Use data analytics to inform product strategy and prioritize features. Ensure product alignment with customer needs and...

Company Size Large-scale / Global Experience Required 1 - 3 years Working Days 5 days/week Office Location Viman Nagar, Pune Role & Responsibilities Product Conceptualization & UX Strategy Development Conceptualize customer experience strategies Collaborate with product managers to conceptualize new products & align UX with product roadmaps. Develop and implement UX strategies that align with business objectives. Stay up-to-date with industry trends and best practices in UX & UI for AI. Assist in defining product requirements and features. Use data analytics to inform product strategy and prioritize features. Ensure product alignment with customer needs and business goals. Develop platform b...

As a highly skilled Solution Architect with a strong architectural background, your role will involve designing, implementing, and integrating multiple IT applications. You will bring expertise in middleware technologies, platform knowledge (such as MEDALLIA), and project management to drive successful implementations. Your passion for building scalable services and platforms from the ground up, working in Agile frameworks, and collaborating with global teams to deliver business-critical projects will be crucial. **Key Responsibilities:** - Design and implement the architecture for interconnecting multiple IT applications, ensuring seamless integration and efficient data exchange. - Collabor...

Role & Responsibilities Product Conceptualization & UX Strategy Development: Conceptualize customer experience strategies Collaborate with product managers to conceptualize new products & align UX with product roadmaps. Develop and implement UX strategies that align with business objectives. Stay up-to-date with industry trends and best practices in UX & UI for AI. Assist in defining product requirements and features. Use data analytics to inform product strategy and prioritize features. Ensure product alignment with customer needs and business goals. Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture. Create wireframes, p...

Role & Responsibilities Product Conceptualization & UX Strategy Development: Conceptualize customer experience strategies Collaborate with product managers to conceptualize new products & align UX with product roadmaps. Develop and implement UX strategies that align with business objectives. Stay up-to-date with industry trends and best practices in UX & UI for AI. Assist in defining product requirements and features. Use data analytics to inform product strategy and prioritize features. Ensure product alignment with customer needs and business goals. Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture. Create wireframes, p...

Job Title - Product Designer - UX (B2C , Fintech) Years of Experience - 1 to 3 Years ( Kindly refrain from applying if you have more than 3 yrs of Experience) Role & Responsibilities Product Conceptualization & UX Strategy Development: Conceptualize customer experience strategies Collaborate with product managers to conceptualize new products & align UX with product roadmaps. Develop and implement UX strategies that align with business objectives. Stay up-to-date with industry trends and best practices in UX & UI for AI. Assist in defining product requirements and features. Use data analytics to inform product strategy and prioritize features. Ensure product alignment with customer needs and...

About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. About Lowe’s India At Lowe’s India, we are the enab...

Company Size Large-scale / Global Experience Required 3 - 5 years Working Days 5 days/week Office Location Viman Nagar, Pune Role & Responsibilities Product Conceptualization & UX Strategy Development Conceptualize customer experience strategies Collaborate with product managers to conceptualize new products & align UX with product roadmaps. Develop and implement UX strategies that align with business objectives. Stay up-to-date with industry trends and best practices in UX & UI for AI. Assist in defining product requirements and features. Use data analytics to inform product strategy and prioritize features. Ensure product alignment with customer needs and business goals. Develop platform b...