PMS Deployment Lead

2 years

0 Lacs

Posted:3 days ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Summary For PMS Deployment Lead – Hotel Domain

  • Work remotely from India, aligning with Hong Kong/APAC business hours.
  • Lead the deployment of new Property Management Suite (Opera Cloud & Colleague Advantage) across a global portfolio of 1300+ hotels.
  • Prepare and review hotel configuration data to ensure compliance with global standards.
  • Develop training materials (slide decks, trainer notes, instructional videos) for deployment teams, hotel staff, and vendor partners.
  • Conduct virtual training sessions and project kickoffs for hotel teams and stakeholders.
  • Oversee and manage simultaneous PMS deployment projects for multiple hotel properties.
  • Collaborate closely with internal teams, PMS vendors, and regional/global stakeholders.
  • Provide support for process improvement initiatives and ensure smooth transitions for hotel operations teams.
  • Maintain effective communication and relationships with all stakeholders involved in the PMS migration.
  • Travel up to 10% for onboarding and team meetings as required.
  • Work remotely from India, aligning with Hong Kong/APAC business hours.

Required Experience & Qualifications

  • Minimum 2 years’ experience in Reservations, Front Office, or related Rooms Operations.
  • At least 2 years in a Supervisory/Team Lead role within Hotel Operations.
  • Strong knowledge of business processes and hands-on experience with Oracle Opera PMS.
  • Proven skills in training delivery and creating training content.
  • Excellent communication skills for managing cross-functional global teams.
  • Experience with hotel technology systems (RESERVE CRS, HotSOS, Medallia Concierge, Sertifi, Credit Card Processing).
  • Prior involvement in hotel technology implementation and PMS migration projects.
  • Familiarity with cloud-based PMS systems, especially Opera Cloud.
  • Minimum education: High School Diploma or GED; Bachelor’s degree in Hospitality Management, IT, or related field preferred.

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