46 Medallia Jobs - Page 2

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Job Description: Works as part of the Project Management Office, handling a variety of tasks related to the smooth operation of individual programmes of work and supporting the dedicated resources engaged in delivering the individual projects that form the programme. Working with JLL Regional and Cluster Leads, the role provides administrative support in respect to the following activities: Onboarding of project management resources in JLL processes and standards, including onboarding and training in technology systems Monitoring data quality and implementing corrective measures to improve data quality Carry out project healthchecks, audits and other control / compliance functions in accordance with standard process Supporting reporting and communication activities Manage a team of PMO and Project coordinators to deliver SLA and efficient project support This role requires engagement with JLL resources based in the APAC countries that JLL operates Roles and Responsibilities Technology Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such as the JLL Project Management Information System and any relevant Client technology systems Undertake refresher or other ad hoc training as required Extract data and prepare standard reporting (using reporting functionality within JLL’s Project Management Information System) Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in new features, monitor project closeout) Where included in role, use Client technology systems to capture data / undertake key deliverables Data Quality Monitor / report on technology usage / adoption Monitor and Report on data quality in PDS / Client Systems Liaise with PDS delivery teams to identify and monitor the correction of data quality errors Process & Procedures Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission and approval, key project deliverables / templates, approval stage gates etc) Review project specific deliverables (documentation etc) prepared by Project Management teams and monitor compliance with Client process, templates etc Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverables available, data quality achieved etc) Manage centralised document control activities (PMO Centre of Excellence up to date including centralised templates, Guidance notes, lessons learnt etc) Reporting Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc Collate information as directed to support Account funding requests / business approval Prepare regular / ad hoc reporting as directed by PMO Lead Prepare meeting record / minutes (as directed) Finance Contribute to on-account finance activities (and interface where required with Client Finance system) as directed (Reviewing invoices for accuracy before submission, track invoice status etc) Data analysis and Management Review and assist in tracking projects against Account / Project KPI's including o Budget / Programme Compliance o Satisfaction Surveys / Medallia o Risk Reporting o Assist in project Benchmarking Communications Support communication activities within Account Core technical skills Familiar with using collaboration tools such as project management information systems, Microsoft teams, and cloud-based document management systems to achieve effective communication and coordination across different locations. Strong skills in organising and managing documents, including version control, document naming conventions, file sharing, and archiving to ensure efficient document workflows and retrieval. Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in data collation, tracking, and reporting activities. Soft Skills: Clear and effective verbal and written communication skills. Demonstrate proactivity in delivering the role. Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle multiple assignments concurrently. Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of administrative tasks. Adaptability and Flexibility to changes in work priorities. Strong problem-solving skills to identify and resolve challenges / roadblocks Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and locations, to facilitate effective cross-cultural communication across Asia Proven work experience as a team leader or supervisor and In-depth knowledge of performance metrics If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Job Description: Works as part of the Project Management Office, handling a variety of tasks related to the smooth operation of individual programmes of work and supporting the dedicated resources engaged in delivering the individual projects that form the programme. Working with JLL Regional and Cluster Leads, the role provides administrative support in respect to the following activities: Onboarding of project management resources in JLL processes and standards, including onboarding and training in technology systems Monitoring data quality and implementing corrective measures to improve data quality Carry out project healthchecks, audits and other control / compliance functions in accordance with standard process Supporting reporting and communication activities Manage a team of PMO and Project coordinators to deliver SLA and efficient project support This role requires engagement with JLL resources based in the APAC countries that JLL operates Roles and Responsibilities Technology  Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such as the JLL Project Management Information System and any relevant Client technology systems  Undertake refresher or other ad hoc training as required  Extract data and prepare standard reporting (using reporting functionality within JLL’s Project Management Information System)  Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in new features, monitor project closeout)  Where included in role, use Client technology systems to capture data / undertake key deliverables Data Quality  Monitor / report on technology usage / adoption  Monitor and Report on data quality in PDS / Client Systems  Liaise with PDS delivery teams to identify and monitor the correction of data quality errors Process & Procedures  Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission and approval, key project deliverables / templates, approval stage gates etc)  Review project specific deliverables (documentation etc) prepared by Project Management teams and monitor compliance with Client process, templates etc  Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverables available, data quality achieved etc)  Manage centralised document control activities (PMO Centre of Excellence up to date including centralised templates, Guidance notes, lessons learnt etc) Reporting  Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc  Collate information as directed to support Account funding requests / business approval  Prepare regular / ad hoc reporting as directed by PMO Lead  Prepare meeting record / minutes (as directed) Finance  Contribute to on-account finance activities (and interface where required with Client Finance system) as directed (Reviewing invoices for accuracy before submission, track invoice status etc) Data analysis and Management  Review and assist in tracking projects against Account / Project KPI's including Budget / Programme Compliance Satisfaction Surveys / Medallia Risk Reporting Assist in project Benchmarking Communications  Support communication activities within Account Core technical skills  Familiar with using collaboration tools such as project management information systems, Microsoft teams, and cloud-based document management systems to achieve effective communication and coordination across different locations.  Strong skills in organising and managing documents, including version control, document naming conventions, file sharing, and archiving to ensure efficient document workflows and retrieval.  Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in data collation, tracking, and reporting activities. Soft Skills:  Clear and effective verbal and written communication skills.  Demonstrate proactivity in delivering the role.  Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle multiple assignments concurrently.  Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of administrative tasks.  Adaptability and Flexibility to changes in work priorities.  Strong problem-solving skills to identify and resolve challenges / roadblocks  Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and locations, to facilitate effective cross-cultural communication across Asia  Proven work experience as a team leader or supervisor and  In-depth knowledge of performance metrics Show more Show less

KPMG Global Services (KGS) India is a strategic global delivery organization that works with more than 50 KPMG firms to provide a progressive, scalable and customized approach to business requirements. The KGS India journey has been one of consistent growth, with a current employee count of c.21,000, operating from eight locations in India — Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Pune and Kolkata. — and providing a range of Advisory and Tax-related services to KPMG firms around the world. Roles and responsibilities •The professional in this position is expected to lead the delivery byliaising with the senior leadership and carry out customerimplementations and program enhancements •Preparing a detailed project plan to schedule key project milestones &activities •Defining resource requirements to reach objectives and manageresources in an effective and efficient manner•Translating Business requirements into System Configuration Objectsand create Solution Design for Medallia Solution in compliance withbest practices •Participate in the implementation design, setup, and reviewprocesses •Utilize Medallia software knowledge to configure feedbackquestionnaires, reports, and integrations with other systems •Provide support to client meetings by leveraging in-depth Client systemcapabilities. •Experience working in teams to collaboratively solve technicalproblems •Should be able to provide valuable insights to clients and helpthem make customer centric organization Experience & Background •4+ years of experience in consulting or any other offshore-onshore coordinated work•Certified /experience in Medallia solution, development & implementation•Manage and challenge senior stakeholders, and able to work beyond own area of expertise•Effective verbal and written communication skills. Collaborate with clients - both in offshore and onshore models•Experience of digital solutions and customer experienceprojects/programs.•Manage end-to-end delivery for projects•Extensive experience working with global clients Required Education / professional qualifications MBA from a reputed college is preferred. Show more Show less

Manage and execute regular reporting on Customer Experience metrics and key performance indicators (KPIs). Analyze data from third-party benchmarking reports, such as BCX, to compare our performance against industry standards and identify areas for competitive advantage. Translate complex data and analytical findings into clear, concise, and compelling reports and presentations for various stakeholders across the business (e.g., Leadership, Sales, Marketing, Product). Monitor CX trends and identify opportunities for deeper analysis or new measurement approaches. Identify opportunities and implement solutions to drive efficiency and automation in CX reporting and data analysis processes, leveraging appropriate tools (e.g. Qliksense, PowerBI). Ensure data integrity and accuracy in all reporting and analysis. 5+ years proven experience in analyzing customer data, survey results, or CX/business metrics. Strong analytical and problem-solving skills with the ability to interpret complex data sets and draw meaningful conclusions. Proficiency in data analysis and reporting tools including Excel, Qliksense and PowerBI. SQL experience also beneficial. Experience with specific CX platforms/survey tools (e.g. Medallia) also considered beneficial. Excellent communication and presentation skills, with the ability to explain technical findings to non-technical audiences. Ability to work independently and manage multiple reporting cycles and projects simultaneously. (Please refer to JD above)

Job Description Manage and execute regular reporting on Customer Experience metrics and key performance indicators (KPIs). Analyze data from third-party benchmarking reports, such as BCX, to compare our performance against industry standards and identify areas for competitive advantage. Translate complex data and analytical findings into clear, concise, and compelling reports and presentations for various stakeholders across the business (e.g., Leadership, Sales, Marketing, Product). Monitor CX trends and identify opportunities for deeper analysis or new measurement approaches. Identify opportunities and implement solutions to drive efficiency and automation in CX reporting and data analysis processes, leveraging appropriate tools (e.g. Qliksense, PowerBI). Ensure data integrity and accuracy in all reporting and analysis. Responsibilities (Please refer to JD above) Qualifications 5+ years proven experience in analyzing customer data, survey results, or CX/business metrics. Strong analytical and problem-solving skills with the ability to interpret complex data sets and draw meaningful conclusions. Proficiency in data analysis and reporting tools including Excel, Qliksense and PowerBI. SQL experience also beneficial. Experience with specific CX platforms/survey tools (e.g. Medallia) also considered beneficial. Excellent communication and presentation skills, with the ability to explain technical findings to non-technical audiences. Ability to work independently and manage multiple reporting cycles and projects simultaneously. Show more Show less

Location Name: Pune Corporate Office - HO Job Purpose Capability development for Bajaj Finserv digital assets – App and web. Work closely with COE to gather requirements, and with IT to deliver any new requirement or enhancement in existing capabilities. Once any capability goes live, ensure it is functional at all times, by tracking key performance metrics using multiple tools. All capabilities on platform will lead to increased adoption of App, Web and contribute to business, engagement, increased traffic and conversions. Duties And Responsibilities Ensure customer facing capabilities are envisaged, delivered and functioning with attention to detail Understanding business/service requirement Understanding that the requirement is delivered in a customer intuitive manner Making sure the right communication reach out to the customer to ensure the customer is engaged with the application and caters to business/service need at the same time For management of any asset in the digital platform Ensure if it is working fine at all times Research and benchmark similar capabilities in the market and see if asset can be made better Personalization of properties on Digital Platform for driving business priorities Working with IT and Data Science Teams to provide specific views on prioritized business modules to the customers including Segmentation of customers based on their persona, & creating Front end capability to display on Platforms. Tracking key metrics Click to next view success % App launches, Driving DAU (Daily Active Users), MAU (Monthly Active Users) Service utilization via digital assets Ensure the feature adoption should happen in such a way, it increases the customer retention on the Bajaj Finserv Digital Assets Targets achieved (Planned versus actual business or service numbers) Analyzing and evaluating the effective activities to keep the customer engaged on the Platform Measure the last activity with the latest engagement activity to understand what works and what doesn’t Benchmarking the latest engagement activity with the industry Analyzing the engagement activity, ensure which engagement product should come in the application Identifying and timely fixing of the issues while observing customer behavior in production Ensure the TAT should be within limits while fixing the issues Involve the stakeholders responsible for any issue debugging and resolving Should have the timely approach/communication to ensure that the customer will be engaged on application without any hustle MIS and Power BI dashboards: Tracking of traffic, leads, conversions via Power BI dashboards Publishing the latest update of customer activity on assets Engaging with data/ business team to understand the trend of the customers, moving upwards in terms of engagement with the App Maintaining track of daily activities for release, service, issues and engagement Key Decisions / Dimensions BRD scenarios writing and test case creation (using Gen AI) Solutioning basis linked backend systems Working with Platform Content management system tools for delivering front end assets Developing the New ideas and ensuring the compliance for increase the App Engagement and Adoption Major Challenges Prioritization of multiple requirements received from business, performance marketing, regulatory Multiple stakeholders to be managed simultaneousy Ensuring customer engagement on the asset Required Qualifications And Experience Qualifications Post-Graduation – MBA Work Experience 2-3 Years in App/web development domain Skills Keywords Project management CleverTap Medallia Pimcore Google Analytics Azure MS Excel MS Power Point Show more Show less

We are seeking a Customer Experience (CX) Research Specialist to join our dynamic Innovation Studio. In this role, you will serve as the right-hand to the Experience Strategist, delivering research, insights, and curated inspiration that drive customer-centric innovation. You’ll combine research rigor with creativity, helping uncover customer needs, market opportunities, and experience best practices across industries such as Telecom, B2B, and MarTech. Responsibilities Research and Discovery Conduct qualitative and quantitative research to understand customer behaviors, needs, motivations, and pain points. Perform competitor and market landscape analyses with a focus on Telecom, B2B, and Marketing Technology industries. Support primary research activities, including survey design, customer interviews, and usability testing. Insights Curation and Analysis Curate relevant case studies, customer journey maps, industry reports, and customer experience benchmarks. Analyze research findings to extract actionable insights and strategic recommendations. Prepare research briefs, trend reports, and insight summaries for use by the Experience Strategist and broader studio team. Strategic Support Assist in designing and preparing workshop materials, innovation frameworks, and ideation session inputs. Collaborate with the Experience Strategist to translate research into opportunity areas and CX strategies. Help visualize insights through charts, infographics, and storytelling formats to enhance strategic presentations. Operational Excellence Maintain an organized and up-to-date research and inspiration library for the studio. Track and manage research project timelines and deliverables to ensure alignment with broader strategic initiatives. Qualifications 5+ years of experience in research, insights, customer experience, UX research, Design, or related fields. Strong skills in qualitative and quantitative research methodologies. Comfortable gathering, analyzing, and synthesizing large amounts of data into clear narratives. Familiarity with customer journey mapping, persona development, and experience frameworks. Experience using research and insights tools such as: Survey and feedback platforms (e.g., Qualtrics, Medallia, SurveyMonkey) Journey orchestration and CX platforms (e.g., Salesforce, Adobe Experience Cloud, Genesys) Analysis and visualization tools (e.g., Excel, Tableau, Adobe, Power BI, Airtable) Collaboration and documentation tools (e.g., Miro, Confluence) Excellent written, visual, and verbal communication skills. Highly organized, proactive, and passionate about delivering exceptional customer experiences. Preferred Industry experience or familiarity with Telecom, B2B business models, or the MarTech ecosystem. Background in CX, Design, Innovation Strategy, or UX Research. Familiarity with design thinking, agile methodologies, or human-centered design processes. Ability to work in a fast-paced, ambiguous environment and manage multiple priorities. Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What Youll Be Doing... Were looking for you to bring the latest and greatest features to our customers and to help us tell the marketplace about whats new and why they need to have it. Youll put your analytical and marketing skills to work by studying the latest tech trends to identify what features people want and are going to want down the road. Collaborating with others, youll build the roadmap and drive the process from ideation through design and roll-outand build compelling value messages along the way. Your focus will be on products, features, and services that solve customer challenges and help make peoples lives better. Understanding and anticipating market needs. Identify, research, design and launch new features to support the Bill redesign program. Create required logic within the sales, Billing and Account Management flows across various channels of engagement including but not limited to Digital, chatbot etc. Work with partners from around the business to gather scope, prioritize strategic initiatives and define delivery requirements. Building the business case, getting internal consensus, and defining product roadmaps. Forging strong relationships across the organization to get it all done. Tracking success metrics and communicating results to management. What were looking for... Understanding what customers will want next is your driver. You are creative but balance that with your practical business side. You can juggle several projects with tight deadlines and not drop any ballswhile also keeping your eye on the big picture. An environment with lots of competing priorities and new challenges every day is where you thrive. With a knack for working with different types of people, you inspire others to do their best work and carry out your vision. Youll Need To Have Bachelors degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers. Hands-on experience working in Medallia, Quantum Metrics, VertInt. The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem-solving. Ability to work independently and prioritize work assignments, based on changing business needs. Self-motivated with the ability to work independently in a fast-paced and rapidly evolving environment and make strong, sound decisions with minimal supervision. Results-oriented, strong sense of urgency, proactive and flexible. Even better if you have one or more of the following: A degree in Computer Science or a similar discipline. Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products. Experience writing user stories and documenting requirements. Ability to manage feedback from multiple stakeholders and drive to consensus. Experience with Agile/Lean methodologies. Excellent project management skills. If Verizon and this role sound like a fit for you, we encourage you to apply even if you dont meet every even better qualification listed above. Where youll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Locations : Chennai, India; Hyderabad, India Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We’re looking for you to bring the latest and greatest features to our customers-—and to help us tell the marketplace about what’s new and why they need to have it. You’ll put your analytical and marketing skills to work by studying the latest tech trends to identify what features people want and are going to want down the road. Collaborating with others, you’ll build the roadmap and drive the process from ideation through design and roll-out—and build compelling value messages along the way. Your focus will be on products, features, and services that solve customer challenges and help make people’s lives better. Understanding and anticipating market needs. Identify, research, design and launch new features to support the Bill redesign program Create required logic within the sales, Billing and Account Management flows across various channels of engagement including but not limited to Digital, chatbot etc Work with partners from around the business to gather scope, prioritize strategic initiatives and define delivery requirements Building the business case, getting internal consensus, and defining product roadmaps. Forging strong relationships across the organization to get it all done. Tracking success metrics and communicating results to management. What we’re looking for... Understanding what customers will want next is your driver. You are creative but balance that with your practical business side. You can juggle several projects with tight deadlines and not drop any balls—while also keeping your eye on the big picture. An environment with lots of competing priorities and new challenges every day is where you thrive. With a knack for working with different types of people, you inspire others to do their best work and carry out your vision. You’ll need to have: Bachelor’s degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers Hands on experience working in Medallia, Quantum Metrics, VertInt The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem solving. Ability to work independently and prioritize work assignments, based on changing business needs. Self-motivated with the ability to work independently in a fast paced and rapidly evolving environment and make strong, sound decisions with minimal supervision Results-oriented, strong sense of urgency, proactive and flexible Even better if you have one or more of the following: A degree in Computer Science or a similar discipline. Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products. Experience writing user stories and documenting requirements. Ability to manage feedback from multiple stakeholders and drive to consensus Experience with Agile/Lean methodologies. Excellent project Management skills If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. Our Engineering Culture: Medallia Engineering is a global, no--nonsense organization where the best ideas are implemented, no matter where they come from. We’ve got a culture focused on smarts, kindness, continual learning, and feedback.We don’t expect to be perfect, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and code base. We love technology -- and follow the latest technologies and share what we learn. We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tooling. We build strong relationships with team members around the globe. The Role and the Team As a Senior Software Engineer on the Reporting Analytics team, you will deliver products that support the ability for customers to view advanced analytics reports in our Experience Cloud platform. The Reporting Analytics team is a full-stack, cross functional team that builds and maintains core data analysis tools and apis. This role is primarily a backend engineering role, with a focus on building performant, scalable and robust GraphQL APIs for the flagship Medallia product. You will solve challenging technical and statistical problems at scale, own your products end-to-end and help take our SaaS platform to the next level. This isn't just an opportunity to join an amazing team, but also to have an impactful role in the way we evolve our product. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities Ship great software that is scalable and robust and then keep it humming Design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically Partner closely with dependent teams across engineering to ensure smooth product deliveries and uninterrupted service Identify gaps in knowledge, tools, and process and work with your teammates, Engineering Manager and Product Manager to address those Incorporate best practices and habits and help build tooling to enforce the same Work in small teams with like minded engineers in an agile environment with daily standups, demo days, code reviews and research spikes Become a go-to person for one or more components owned by the team Mentor and coach junior engineers, and impact teams through tech talks and presentations Qualifications Minimum Qualifications 5+ years of professional experience developing and maintaining software products Experience building enterprise grade, distributed systems Experience building and maintaining REST and GraphQL APIs Comprehension of software engineering fundamentals Demonstrated proficiency in Java Experience working with SQL databases Preferred Qualifications BS/MS in Computer Science, Engineering, or related field Agile process experience, ability to work in fast-paced, globally distributed teams Background in statistical analysis Experience working with NO-SQL distributed databases Experience with Elasticsearch, Lucene, etc. Experience implementing automated testing platforms and unit tests Experience with performance optimization using tools such as JFRs Analytical mindset and good problem-solving skills Bring an ownership mindset with a focus on quality At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Show more Show less

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team We are seeking an experienced Senior Product Manager to lead the ISV (Independent Software Vendor) integration strategy for Medallia. The ideal candidate will drive the growth, development, and vision of our ISV integration capabilities, ensuring it meets the needs of our customers and partners, and maintains our competitive edge in the market. As a Senior Product Manager - ISVs & Integrations, you will own and execute against a roadmap for Medallia’s ISV integrations. ISV integrations are how we facilitate the integration of Medallia with the most important partners in the world (Salesforce, ServiceNow, etc…) - a key value proposition of our business. You will lead efforts defining the product vision and requirements for the what, why, and how of our Integration platform. This includes managing and improving existing integrations, defining platform-esque ways to scale ISV integrations and Medallia’s marketplace, and solving more relevant customer problems that help grow our business. You will be the central figure cross-functionally for our integrations. Helping create a cohesive narrative for integrations across the product suite such that Medallians, ISVs, and external parties understand how to successfully create, deploy, and implement integrations. Finally, you will collaborate with other leaders within the organization ensuring that our product exceeds expectations. Your partners will be product and engineering leaders, GTM and Services teams, partnership and business leaders, among others. This role is best suited for someone with a strong technical and product management background who is passionate about defining and delivering solutions at scale. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities Drive product strategy and improvement of our ISV Integrations as part of our Experience Platform Define a scalable approach to growing the number of valuable integrations offered without the linear overhead for building and supporting each unique partner Build business cases for where to invest/divest the partners we integrate with Centralize our technical approach to integrations across the organization, both within R&D and beyond Build out scalable integration components that power our app exchange and marketplace Drive growth - Usage of our integrations, direct and indirect revenue growth and problems solved Liaise between other platform product teams like developer tooling, App Exchange, or other customer facing product leads Partner cross-functionally with alliances, professional services, GTM, and more to ensure our commercial strategy and success is represented in the roadmap Drive integrations deeper with our Medallia Experience Cloud, ensuring it’s highlighted at the correct touchpoints. Lead regular training, support, and enablement sessions ensuring the broader organization is set up to succeed. Focus on high quality, well documented, and standardized integrations practices Define and own the 12+ month feature roadmap to drive priorities while taking into consideration both value creation and cost to create value. Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products. Qualifications Minimum Qualifications Bachelor's Degree in business, engineering, or related field or equivalent experience. 5+ years of enterprise SaaS Product and/or Engineering management experience focused on marketplaces, distribution, and integrations Experience working in an agile development environment and familiarity with tools such as Productboard and Jira to write user stories and acceptance criteria in partnership with developers. Experience with app exchanges, marketplaces, integrations, and/or iPaas. Experience driving enterprise growth - via revenue, pipeline, or indirect impact Demonstrated business partnership experience communicating and collaborating with customers, prospects, and/or partners. Preferred Qualifications 3+ years of direct and hands-on experience building, launching, and scaling integrations Deep knowledge of major ISVs (Salesforce, Adobe, ServiceNow, etc…), their value props and their nuances. Outstanding communication abilities, capable of translating complex technical concepts. Experience with a Customer Experience Management Platform. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal- opportunity workplace and is an affirmative -action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled. Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We’re looking for you to bring the latest and greatest features to our customers-—and to help us tell the marketplace about what’s new and why they need to have it. You’ll put your analytical and marketing skills to work by studying the latest tech trends to identify what features people want and are going to want down the road. Collaborating with others, you’ll build the roadmap and drive the process from ideation through design and roll-out—and build compelling value messages along the way. Your focus will be on products, features, and services that solve customer challenges and help make people’s lives better. Understanding and anticipating market needs. Identify, research, design and launch new features to support the Bill redesign program Create required logic within the sales, Billing and Account Management flows across various channels of engagement including but not limited to Digital, chatbot etc Work with partners from around the business to gather scope, prioritize strategic initiatives and define delivery requirements Building the business case, getting internal consensus, and defining product roadmaps. Forging strong relationships across the organization to get it all done. Tracking success metrics and communicating results to management. What we’re looking for... Understanding what customers will want next is your driver. You are creative but balance that with your practical business side. You can juggle several projects with tight deadlines and not drop any balls—while also keeping your eye on the big picture. An environment with lots of competing priorities and new challenges every day is where you thrive. With a knack for working with different types of people, you inspire others to do their best work and carry out your vision. You’ll Need To Have Bachelor’s degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers Hands on experience working in Medallia, Quantum Metrics, VertInt The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem solving. Ability to work independently and prioritize work assignments, based on changing business needs. Self-motivated with the ability to work independently in a fast paced and rapidly evolving environment and make strong, sound decisions with minimal supervision Results-oriented, strong sense of urgency, proactive and flexible Even better if you have one or more of the following: A degree in Computer Science or a similar discipline. Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products. Experience writing user stories and documenting requirements. Ability to manage feedback from multiple stakeholders and drive to consensus Experience with Agile/Lean methodologies. Excellent project Management skills If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We’re looking for you to bring the latest and greatest features to our customers-—and to help us tell the marketplace about what’s new and why they need to have it. You’ll put your analytical and marketing skills to work by studying the latest tech trends to identify what features people want and are going to want down the road. Collaborating with others, you’ll build the roadmap and drive the process from ideation through design and roll-out—and build compelling value messages along the way. Your focus will be on products, features, and services that solve customer challenges and help make people’s lives better. Understanding and anticipating market needs. Identify, research, design and launch new features to support the Bill redesign program Create required logic within the sales, Billing and Account Management flows across various channels of engagement including but not limited to Digital, chatbot etc Work with partners from around the business to gather scope, prioritize strategic initiatives and define delivery requirements Building the business case, getting internal consensus, and defining product roadmaps. Forging strong relationships across the organization to get it all done. Tracking success metrics and communicating results to management. What we’re looking for... Understanding what customers will want next is your driver. You are creative but balance that with your practical business side. You can juggle several projects with tight deadlines and not drop any balls—while also keeping your eye on the big picture. An environment with lots of competing priorities and new challenges every day is where you thrive. With a knack for working with different types of people, you inspire others to do their best work and carry out your vision. You’ll Need To Have Bachelor’s degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers Hands on experience working in Medallia, Quantum Metrics, VertInt The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem solving. Ability to work independently and prioritize work assignments, based on changing business needs. Self-motivated with the ability to work independently in a fast paced and rapidly evolving environment and make strong, sound decisions with minimal supervision Results-oriented, strong sense of urgency, proactive and flexible Even better if you have one or more of the following: A degree in Computer Science or a similar discipline. Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products. Experience writing user stories and documenting requirements. Ability to manage feedback from multiple stakeholders and drive to consensus Experience with Agile/Lean methodologies. Excellent project Management skills If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team We are seeking an experienced Product Manager to lead product definition for the orchestration platform (a.k.a. MXO) for Medallia. The ideal candidate will help drive the roadmap across various aspects of the product including (but not limited to) action orchestration, content management, and integration areas to ensure they meet the needs of our customers and partners and maintain our competitive edge in the market. Our action orchestration is the cornerstone area that drives all real-time personalization decisions and arbitration to respond to customer need and intent. The content management area enables customers to define the personalized messaging that is delivered to customers through the action orchestration process. Integration is a broad area that includes third-party connectors to retrieve profile data, activate data in real-time, and distribute audiences, as well as integration with the core Medallia products, ensuring we have a cohesive, consistent, and performant way to interact with other systems. You will lead efforts defining the product vision and requirements for the what, why, and how of these features areas. This includes: managing and improving our existing action orchestration toward a model-driven approach, defining new features to support emerging customer needs related to content generation and development, evolving our catalog of strategic integration connectors, and improving our integration with the breadth of existing Medallia products or products acquired in the future. Finally, you will collaborate with other leaders within the organization ensuring that our product exceeds expectations. Your partners will be product and engineering leaders, GTM and Services teams, partnership and business leaders, among others. This role is best suited for someone with a strong technical background that is comfortable working closely with engineers and architects and brings a passion for product quality, performance, and scalability. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities Drive product strategy and improvement of our action orchestration, content management, and integration as part of the end-to-end orchestration platform. Define and enforce non-functional requirements (NFRs) for products, such as usage and performance monitoring, error management, and usability. Work closely with tenured engineers and architects to define enhancements to these features areas that will drive value for internal product teams and customers. Collect and analyze feedback from internal product teams, customers, stakeholders and other teams to shape requirements, features and end products. Manage a 12+ month feature roadmap, balancing long term vision with immediate priorities and value creation. Work cross-functionally with other product teams, sales, engineering, professional services, support, education, and documentation to ensure our customers are successful using our products Validate features with users and other stakeholders across the business throughout the development cycle. Work cross-functionally with engineers and designers, sales, marketing, and solutions architecture to ensure effective collaboration and alignment. Identify and execute on opportunities to drive greater adoption of existing products. Deliver high quality products to the market and drive adoption across our customer base. Support cross-functional work with other teams such as executives, sales, product marketing, and customer success to ensure their objectives are met, inputs and feedback are considered, and plans communicated. Qualifications Bachelor's Degree in business, engineering, or related field or equivalent experience 10+ years of enterprise SaaS Product management experience with B2B enterprise software 3+ years of experience working directly on technical product features, such as decisioning systems, machine learning, or APIs Demonstrated experience collaborating effectively with internal product, engineering, and architecture teams to deliver results Demonstrated experience working in an agile development environment and familiarity with tools such as Productboard and Jira to write user stories and acceptance criteria in partnership with developers Demonstrated business partnership experience communicating and collaborating with customers, prospects, and/or partners Preferred Qualifications 3+ years of direct and hands-on experience building model-driven Decision Support Systems Experience in Product-led Growth (PLG) or Growth SaaS Products and offerings. Experience with a Customer Journey Orchestration Platform At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled. Show more Show less

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.We empower exceptional people to create extraordinary experiences together. Bring your whole self. Mindful by Medallia is a unique offering, providing Contact Centers with the best of breed automated SaaS Callback solution. Seamlessly integrating into existing Contact Center workflows, our suite of tools combines Voice, SMS (text), and Web to enhance the Customer Experience when hold times are high. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities As a full-stack senior-level software developer, you will be responsible for Designing and implementing new service functionality, including user-interface components and providing automated testing coverage Leveraging AWS service offerings to optimize efficiency Working closely with our Product team to develop the vision for the suite Contributing peer-reviews to code developed by other team members Support of the production application, which can include participating in an “on call” rotation Qualifications Minimum Qualifications 4+ years of software development experience focusing on full-stack SaaS development 2+ years of experience with one (or more) of the following Ruby and Ruby-on-rails Serverside Javascript/Typescript Frontend Typescript and React Capacity and desire to become proficient in all of the above 1 year of SaaS Development experience with major cloud provider(s) Preferred Qualifications Experience with AWS service: CDK, SDK, Cognito, DynamoDB, S3, API Gateway, AppSync, EventBridge, IAM, EC2, RDS, ALB, and other services CircleCI CI/CD platform; Jenkins CI/CD platform GitHub Actions Serverless.com framework CloudFormation and/or Terraform IaC frameworks Ansible Digital telephony (SIP, RTP) At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled. Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing… The Billing ,Payments and Finance Experience organization is building business enablers for all customer touch points to deliver improved customer experience. This role will be key in supporting this transformation by driving exceptional customer experiences.In this role you will work closely with stakeholders and other hardworking professionals to research, ideate and define experiences. You will be a proactive, great collaborator, and contribute to the strategic direction and execution of seamless customer experience. Our VCG priority is Customer loyalty and Competitive edge. We are passionate about delivering assisted and delightful digital-first experiences to our customers across their Billing , Payments, Receipts lifecycle. Assist in identifying and supporting new business and organic growth opportunities. Collaborate with the Senior Managers and Product Owners to support stakeholder management and project execution. Assist in developing estimates and scopes for deliverables, engaging across disciplines as needed. Assist with creative brief development, execution, and follow-up. Monitoring and forecasting customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends. Consume CMIS reports, Voice of customers reports, Medallia reports and work on customer experience improvement. Create and compare customer journey maps for the relevant experience flows. Bringing in new design thinking and innovative ideas to enhance customer experience. Contribute to the optimization and improvement of Billing , Payments , and Finance (BPF) agent experiences, ensuring seamless customer interactions. Support initiatives aimed at improving overall customer satisfaction and NPS scores related to BPF experiences. Assist the Associate Director in mentoring and guiding junior team members. What We’re Looking For… You’re curious about new trends and technologies and the game-changing possibilities it creates. You'll research to understand the current state of customer service experiences, learn what they want, and how we can improve. What you build is new but somehow reflects exactly how people prefer to navigate. You understand and balance both the user and the business perspective. You understand and meet the needs of stakeholders and that is your strength while still maintaining your own vision and point of view. Bachelor’s degree and six or more years of work experience. Eight or more years of relevant work experience. Two or more years of experience with project/product/account management in an agency or corporate marketing setting. Proficiency in GSuite applications and Jira. Design experience in Customer facing applications/products. Experience in NPS tracking and improvements. Experience in Design Thinking concepts. Even better if you have one or more of the following: Strong communication and stakeholder management skills. A degree in design or Master's degree in Computer Science or Masters Degree in Business Administration or relevant. Strong knowledge of industry wide best practices when it comes to customer experience. A strong sense of style with impeccable design fundamentals. Ability to manage multiple priorities in a fast-paced environment. Excellent communication and presentation skills. Strong team player with a collaborative approach. Experience working in an Agile environment. #CXONonCDIO Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less

Job Summary Salesforce CRM Salesforce Pardot Cvent knowledge of REST API batch integration real time integration. Techinical solutioning. Good to have exposure to other Marketing & Other automation platform. Responsibilities Managing end to end operation in/and delivery for various BAU/enhancement/new Projects under MoFu track- Global Campaign management Global Client experience M&A integration with Marketing Automation platform-Pardot & Winzone. Owning and driving the requirement sessions with business team from scoping to implementation of new platform integration. Techincal solutioning collaborate with multiple stakeholders - 3rd party vendor Corporate security procurement Delivery execellece Winzone Sales Marketing to ensure smooth platform integration/implementation & support. Having experience in some of the Integration experience in Salesforce CRM Pardot with third party SaaS platform like 6sense Cvent Medallia will be a plus. Tracking teams timesheets on time approvals team allocations work with finance team to maintain budget weekly/monthly governance meeting with key stakeholders. Show more Show less

Customer Success Management is a team that focuses on the customer experience with the goal of maximizing adoption, expansion and renewals of Annual Recurring Revenue (ARR). CSM Leader for Gr. India is responsible for leading the team of regional CSM’s ensuring perpetual engagement between Schnieder Electric and its customers through specifically trained professionals. This team is responsible to lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions. Customer Success Management team assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn. Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner. Overall, CSM Leader is accountable for driving the on-time renewal of assigned contracts, continuously guiding the team throughout L.A.E.R (Land, Adopt, Expansion, Renew) stage in customer success journey, performance management and taking up strategic initiatives to further enhance the productivity of the team. Major KPI's and areas of responsibilities of CSM Leader includes – ONTIME Renewal Rate –: >80% renewal rate for Digital, EcoCare (ED and E3S), recurring contracts under CSM coverage, CSM Coverage –: Ensure > 50% coverage of ARR by the CSM on blended portfolio i.e. PS + PP + SPC (EcoCare, Digital, Non-Digital) contracts, Expansion Opportunities –: 300 MINR lead gen by the CSM team covering upselling and cross selling opportunities with recurring customers, CSM Engagements –: Ensure >80% CSM interactions are scheduled and performed on monthly basis (as per Country’s communication framework), Customer Adoption –: 100% Success Plan Canva for High Touch Contracts in Totango, regular review with the customers during contract duration, 80% Onboarding within 30 days (after provisioning), >90% Onboarding within 21 days for ECR non concurrent orders (after CVCP), Customer Satisfaction –: >90% Health Score on Portfolio (Totango), >80% Onboarding & Overall NSS (to gauge customer satisfaction during periodic connects). F2F meetings feedback to be collected on Medallia Living Lens (Voice + Text). Process improvement & governance –: Regular update of Platforming and sizing tool, Weekly cadence with CSM’s, Service Planner, Monthly Service Operations review with BUVP, Director Operations, Driving SCALE call, and active participation on EcoCare war-room (BRF as well as GRF), Global CSH review calls. Main interactions – Sales (VSSR/ OSSR) closes the deal and hands off to Customer Success in the LAND phase, FS, IOT integration Mgr and Connected Service Hub (CSH) support in the Set-up and Onboarding the customers in the ADOPT phase, Sales receives the opportunities detected by CSMs and regular cadence to ensure timely quote submission, involving BD and Offer marketing to upsell/ cross sell in the EXPAND phase. Customer engagements to ensure retention, Sales (VSSR) supports in the RENEW stage depending on customer needs and complexity. Qualifications – Bachelor of Engineering degree, MBA preferred with 15 – 18 yrs of experience across diverse business functions i.e. Sales, Operations, Key Account Management/ Customer Success role. Knowledge of the large and critical electro-intensive industry, EcoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities Proficient computer experience in Microsoft Office Products + Salesforce. Prior experience of utilizing EAA, ETE dashboard will be an added advantage, Dynamic & entrepreneur Deep passion for making others successful Excellent analytical skills and attention to detail. High commitment to the company’s vision and values. Excellent communication skills both verbal and written. Effective working in cross function team environment. Customer oriented Qualifications Customer Success Management is a team that focuses on the customer experience with the goal of maximizing adoption, expansion and renewals of Annual Recurring Revenue (ARR). CSM Leader for Gr. India is responsible for leading the team of regional CSM’s ensuring perpetual engagement between Schnieder Electric and its customers through specifically trained professionals. This team is responsible to lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions. Customer Success Management team assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn. Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner. Overall, CSM Leader is accountable for driving the on-time renewal of assigned contracts, continuously guiding the team throughout L.A.E.R (Land, Adopt, Expansion, Renew) stage in customer success journey, performance management and taking up strategic initiatives to further enhance the productivity of the team. Major KPI's and areas of responsibilities of CSM Leader includes – ONTIME Renewal Rate –: >80% renewal rate for Digital, EcoCare (ED and E3S), recurring contracts under CSM coverage, CSM Coverage –: Ensure > 50% coverage of ARR by the CSM on blended portfolio i.e. PS + PP + SPC (EcoCare, Digital, Non-Digital) contracts, Expansion Opportunities –: 300 MINR lead gen by the CSM team covering upselling and cross selling opportunities with recurring customers, CSM Engagements –: Ensure >80% CSM interactions are scheduled and performed on monthly basis (as per Country’s communication framework), Customer Adoption –: 100% Success Plan Canva for High Touch Contracts in Totango, regular review with the customers during contract duration, 80% Onboarding within 30 days (after provisioning), >90% Onboarding within 21 days for ECR non concurrent orders (after CVCP), Customer Satisfaction –: >90% Health Score on Portfolio (Totango), >80% Onboarding & Overall NSS (to gauge customer satisfaction during periodic connects). F2F meetings feedback to be collected on Medallia Living Lens (Voice + Text). Process improvement & governance –: Regular update of Platforming and sizing tool, Weekly cadence with CSM’s, Service Planner, Monthly Service Operations review with BUVP, Director Operations, Driving SCALE call, and active participation on EcoCare war-room (BRF as well as GRF), Global CSH review calls. Main interactions – Sales (VSSR/ OSSR) closes the deal and hands off to Customer Success in the LAND phase, FS, IOT integration Mgr and Connected Service Hub (CSH) support in the Set-up and Onboarding the customers in the ADOPT phase, Sales receives the opportunities detected by CSMs and regular cadence to ensure timely quote submission, involving BD and Offer marketing to upsell/ cross sell in the EXPAND phase. Customer engagements to ensure retention, Sales (VSSR) supports in the RENEW stage depending on customer needs and complexity. Qualifications – Bachelor of Engineering degree, MBA preferred with 15 – 18 yrs of experience across diverse business functions i.e. Sales, Operations, Key Account Management/ Customer Success role. Knowledge of the large and critical electro-intensive industry, EcoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities Proficient computer experience in Microsoft Office Products + Salesforce. Prior experience of utilizing EAA, ETE dashboard will be an added advantage, Dynamic & entrepreneur Deep passion for making others successful Excellent analytical skills and attention to detail. High commitment to the company’s vision and values. Excellent communication skills both verbal and written. Effective working in cross function team environment. Customer oriented Primary Location : IN-Haryana-Gurgaon Schedule : Full-time Unposting Date : Ongoing

We are seeking a Customer Experience (CX) Research Specialist to join our dynamic Innovation Studio. In this role, you will serve as the right-hand to the Experience Strategist, delivering research, insights, and curated inspiration that drive customer-centric innovation. You’ll combine research rigor with creativity, helping uncover customer needs, market opportunities, and experience best practices across industries such as Telecom, B2B, and MarTech. Responsibilities Research and DiscoveryConduct qualitative and quantitative research to understand customer behaviors, needs, motivations, and pain points.Perform competitor and market landscape analyses with a focus on Telecom, B2B, and Marketing Technology industries.Support primary research activities, including survey design, customer interviews, and usability testing.Insights Curation and AnalysisCurate relevant case studies, customer journey maps, industry reports, and customer experience benchmarks.Analyze research findings to extract actionable insights and strategic recommendations.Prepare research briefs, trend reports, and insight summaries for use by the Experience Strategist and broader studio team.Strategic SupportAssist in designing and preparing workshop materials, innovation frameworks, and ideation session inputs.Collaborate with the Experience Strategist to translate research into opportunity areas and CX strategies.Help visualize insights through charts, infographics, and storytelling formats to enhance strategic presentations.Operational Excellence Maintain an organized and up-to-date research and inspiration library for the studio. Track and manage research project timelines and deliverables to ensure alignment with broader strategic initiatives. Qualifications 5+ years of experience in research, insights, customer experience, UX research, Design, or related fields.Strong skills in qualitative and quantitative research methodologies.Comfortable gathering, analyzing, and synthesizing large amounts of data into clear narratives.Familiarity with customer journey mapping, persona development, and experience frameworks.Experience using research and insights tools such as:Survey and feedback platforms (e.g., Qualtrics, Medallia, SurveyMonkey)Journey orchestration and CX platforms (e.g., Salesforce, Adobe Experience Cloud, Genesys)Analysis and visualization tools (e.g., Excel, Tableau, Adobe, Power BI, Airtable)Collaboration and documentation tools (e.g., Miro, Confluence)Excellent written, visual, and verbal communication skills.Highly organized, proactive, and passionate about delivering exceptional customer experiences. Preferred Industry experience or familiarity with Telecom, B2B business models, or the MarTech ecosystem.Background in CX, Design, Innovation Strategy, or UX Research.Familiarity with design thinking, agile methodologies, or human-centered design processes.Ability to work in a fast-paced, ambiguous environment and manage multiple priorities.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing… The Billing ,Payments and Finance Experience organization is building business enablers for all customer touch points to deliver improved customer experience. This role will be key in supporting this transformation by driving exceptional customer experiences.In this role you will work closely with stakeholders and other hardworking professionals to research, ideate and define experiences. You will be a proactive, great collaborator, and contribute to the strategic direction and execution of seamless customer experience. Our VCG priority is Customer loyalty and Competitive edge. We are passionate about delivering assisted and delightful digital-first experiences to our customers across their Billing , Payments, Receipts lifecycle. Assist in identifying and supporting new business and organic growth opportunities.Collaborate with the Senior Managers and Product Owners to support stakeholder management and project execution. Assist in developing estimates and scopes for deliverables, engaging across disciplines as needed.Assist with creative brief development, execution, and follow-up.Monitoring and forecasting customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends.Consume CMIS reports, Voice of customers reports, Medallia reports and work on customer experience improvement.Create and compare customer journey maps for the relevant experience flows.Bringing in new design thinking and innovative ideas to enhance customer experience.Contribute to the optimization and improvement of Billing , Payments , and Finance (BPF) agent experiences, ensuring seamless customer interactions.Support initiatives aimed at improving overall customer satisfaction and NPS scores related to BPF experiences.Assist the Associate Director in mentoring and guiding junior team members. What We’re Looking For… You’re curious about new trends and technologies and the game-changing possibilities it creates. You'll research to understand the current state of customer service experiences, learn what they want, and how we can improve. What you build is new but somehow reflects exactly how people prefer to navigate. You understand and balance both the user and the business perspective. You understand and meet the needs of stakeholders and that is your strength while still maintaining your own vision and point of view. Bachelor’s degree and six or more years of work experience.Eight or more years of relevant work experience.Two or more years of experience with project/product/account management in an agency or corporate marketing setting.Proficiency in GSuite applications and Jira.Design experience in Customer facing applications/products.Experience in NPS tracking and improvements.Experience in Design Thinking concepts. Even better if you have one or more of the following: Strong communication and stakeholder management skills.A degree in design or Master's degree in Computer Science or Masters Degree in Business Administration or relevant.Strong knowledge of industry wide best practices when it comes to customer experience.A strong sense of style with impeccable design fundamentals.Ability to manage multiple priorities in a fast-paced environment.Excellent communication and presentation skills.Strong team player with a collaborative approach.Experience working in an Agile environment. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

VOC: Voice of Customer Must skill : Medallia, OR Quantum Metrics, OR VertInt, along with user story EXP: 2 to 6years Loc : Chennai Candidate needs to have: Bachelors degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers Hands on experience working in Medallia, Quantum Metrics, VertInt The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem solving. Ability to work independently and prioritize work assignments, based on changing business needs. Self-motivated with the ability to work independently in a fast paced and rapidly evolving environment and make strong, sound decisions with minimal supervision Results-oriented, strong sense of urgency, proactive and flexible Even better if candidate has one or more of the following: A degree in Computer Science or a similar discipline. Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products. Experience writing user stories and documenting requirements. Ability to manage feedback from multiple stakeholders and drive to consensus Experience with Agile/Lean methodologies. Excellent project Management skill Thanks Yakesh yakesh.kanna@incedoinc.com