Posted:1 week ago| Platform:
Remote
Full Time
When you join Verizon You want more out of a career. A place to share your ideas freely â even if theyâre daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love â driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together â lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What youâll be doing... Weâre looking for you to bring the latest and greatest features to our customers-âand to help us tell the marketplace about whatâs new and why they need to have it. Youâll put your analytical and marketing skills to work by studying the latest tech trends to identify what features people want and are going to want down the road. Collaborating with others, youâll build the roadmap and drive the process from ideation through design and roll-outâand build compelling value messages along the way. Your focus will be on products, features, and services that solve customer challenges and help make peopleâs lives better. Understanding and anticipating market needs. Identify, research, design and launch new features to support the Bill redesign program Create required logic within the sales, Billing and Account Management flows across various channels of engagement including but not limited to Digital, chatbot etc Work with partners from around the business to gather scope, prioritize strategic initiatives and define delivery requirements Building the business case, getting internal consensus, and defining product roadmaps. Forging strong relationships across the organization to get it all done. Tracking success metrics and communicating results to management. What weâre looking for... Understanding what customers will want next is your driver. You are creative but balance that with your practical business side. You can juggle several projects with tight deadlines and not drop any ballsâwhile also keeping your eye on the big picture. An environment with lots of competing priorities and new challenges every day is where you thrive. With a knack for working with different types of people, you inspire others to do their best work and carry out your vision. Youâll Need To Have Bachelorâs degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers Hands on experience working in Medallia, Quantum Metrics, VertInt The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem solving. Ability to work independently and prioritize work assignments, based on changing business needs. Self-motivated with the ability to work independently in a fast paced and rapidly evolving environment and make strong, sound decisions with minimal supervision Results-oriented, strong sense of urgency, proactive and flexible Even better if you have one or more of the following: A degree in Computer Science or a similar discipline. Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products. Experience writing user stories and documenting requirements. Ability to manage feedback from multiple stakeholders and drive to consensus Experience with Agile/Lean methodologies. Excellent project Management skills If Verizon and this role sound like a fit for you, we encourage you to apply even if you donât meet every âeven betterâ qualification listed above. Where youâll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less
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Experience: Not specified
Salary: Not disclosed
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Chennai, Tamil Nadu, India
Experience: Not specified
Salary: Not disclosed
Chennai
Experience: Not specified
6.23 - 8.45 Lacs P.A.
Chennai, Tamil Nadu, India
Experience: Not specified
Salary: Not disclosed
Hyderabad, Telangana, India
Experience: Not specified
Salary: Not disclosed