Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.We empower exceptional people to create extraordinary experiences together. Bring your whole self. Mindful by Medallia is a unique offering, providing Contact Centers with the best of breed automated SaaS Callback solution. Seamlessly integrating into existing Contact Center workflows, our suite of tools combines Voice, SMS (text), and Web to enhance the Customer Experience when hold times are high. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities As a full-stack senior-level software developer, you will be responsible for Designing and implementing new service functionality, including user-interface components and providing automated testing coverage Leveraging AWS service offerings to optimize efficiency Working closely with our Product team to develop the vision for the suite Contributing peer-reviews to code developed by other team members Support of the production application, which can include participating in an “on call” rotation Qualifications Minimum Qualifications 4+ years of software development experience focusing on full-stack SaaS development 2+ years of experience with one (or more) of the following Ruby and Ruby-on-rails Serverside Javascript/Typescript Frontend Typescript and React Capacity and desire to become proficient in all of the above 1 year of SaaS Development experience with major cloud provider(s) Preferred Qualifications Experience with AWS service: CDK, SDK, Cognito, DynamoDB, S3, API Gateway, AppSync, EventBridge, IAM, EC2, RDS, ALB, and other services CircleCI CI/CD platform; Jenkins CI/CD platform GitHub Actions Serverless.com framework CloudFormation and/or Terraform IaC frameworks Ansible Digital telephony (SIP, RTP) At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled. Show more Show less

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team We are seeking an experienced Product Manager to lead product definition for the orchestration platform (a.k.a. MXO) for Medallia. The ideal candidate will help drive the roadmap across various aspects of the product including (but not limited to) action orchestration, content management, and integration areas to ensure they meet the needs of our customers and partners and maintain our competitive edge in the market. Our action orchestration is the cornerstone area that drives all real-time personalization decisions and arbitration to respond to customer need and intent. The content management area enables customers to define the personalized messaging that is delivered to customers through the action orchestration process. Integration is a broad area that includes third-party connectors to retrieve profile data, activate data in real-time, and distribute audiences, as well as integration with the core Medallia products, ensuring we have a cohesive, consistent, and performant way to interact with other systems. You will lead efforts defining the product vision and requirements for the what, why, and how of these features areas. This includes: managing and improving our existing action orchestration toward a model-driven approach, defining new features to support emerging customer needs related to content generation and development, evolving our catalog of strategic integration connectors, and improving our integration with the breadth of existing Medallia products or products acquired in the future. Finally, you will collaborate with other leaders within the organization ensuring that our product exceeds expectations. Your partners will be product and engineering leaders, GTM and Services teams, partnership and business leaders, among others. This role is best suited for someone with a strong technical background that is comfortable working closely with engineers and architects and brings a passion for product quality, performance, and scalability. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities Drive product strategy and improvement of our action orchestration, content management, and integration as part of the end-to-end orchestration platform. Define and enforce non-functional requirements (NFRs) for products, such as usage and performance monitoring, error management, and usability. Work closely with tenured engineers and architects to define enhancements to these features areas that will drive value for internal product teams and customers. Collect and analyze feedback from internal product teams, customers, stakeholders and other teams to shape requirements, features and end products. Manage a 12+ month feature roadmap, balancing long term vision with immediate priorities and value creation. Work cross-functionally with other product teams, sales, engineering, professional services, support, education, and documentation to ensure our customers are successful using our products Validate features with users and other stakeholders across the business throughout the development cycle. Work cross-functionally with engineers and designers, sales, marketing, and solutions architecture to ensure effective collaboration and alignment. Identify and execute on opportunities to drive greater adoption of existing products. Deliver high quality products to the market and drive adoption across our customer base. Support cross-functional work with other teams such as executives, sales, product marketing, and customer success to ensure their objectives are met, inputs and feedback are considered, and plans communicated. Qualifications Bachelor's Degree in business, engineering, or related field or equivalent experience 10+ years of enterprise SaaS Product management experience with B2B enterprise software 3+ years of experience working directly on technical product features, such as decisioning systems, machine learning, or APIs Demonstrated experience collaborating effectively with internal product, engineering, and architecture teams to deliver results Demonstrated experience working in an agile development environment and familiarity with tools such as Productboard and Jira to write user stories and acceptance criteria in partnership with developers Demonstrated business partnership experience communicating and collaborating with customers, prospects, and/or partners Preferred Qualifications 3+ years of direct and hands-on experience building model-driven Decision Support Systems Experience in Product-led Growth (PLG) or Growth SaaS Products and offerings. Experience with a Customer Journey Orchestration Platform At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled. Show more Show less

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team We are seeking an experienced Senior Product Manager to lead the ISV (Independent Software Vendor) integration strategy for Medallia. The ideal candidate will drive the growth, development, and vision of our ISV integration capabilities, ensuring it meets the needs of our customers and partners, and maintains our competitive edge in the market. As a Senior Product Manager - ISVs & Integrations, you will own and execute against a roadmap for Medallia’s ISV integrations. ISV integrations are how we facilitate the integration of Medallia with the most important partners in the world (Salesforce, ServiceNow, etc…) - a key value proposition of our business. You will lead efforts defining the product vision and requirements for the what, why, and how of our Integration platform. This includes managing and improving existing integrations, defining platform-esque ways to scale ISV integrations and Medallia’s marketplace, and solving more relevant customer problems that help grow our business. You will be the central figure cross-functionally for our integrations. Helping create a cohesive narrative for integrations across the product suite such that Medallians, ISVs, and external parties understand how to successfully create, deploy, and implement integrations. Finally, you will collaborate with other leaders within the organization ensuring that our product exceeds expectations. Your partners will be product and engineering leaders, GTM and Services teams, partnership and business leaders, among others. This role is best suited for someone with a strong technical and product management background who is passionate about defining and delivering solutions at scale. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities Drive product strategy and improvement of our ISV Integrations as part of our Experience Platform Define a scalable approach to growing the number of valuable integrations offered without the linear overhead for building and supporting each unique partner Build business cases for where to invest/divest the partners we integrate with Centralize our technical approach to integrations across the organization, both within R&D and beyond Build out scalable integration components that power our app exchange and marketplace Drive growth - Usage of our integrations, direct and indirect revenue growth and problems solved Liaise between other platform product teams like developer tooling, App Exchange, or other customer facing product leads Partner cross-functionally with alliances, professional services, GTM, and more to ensure our commercial strategy and success is represented in the roadmap Drive integrations deeper with our Medallia Experience Cloud, ensuring it’s highlighted at the correct touchpoints. Lead regular training, support, and enablement sessions ensuring the broader organization is set up to succeed. Focus on high quality, well documented, and standardized integrations practices Define and own the 12+ month feature roadmap to drive priorities while taking into consideration both value creation and cost to create value. Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products. Qualifications Minimum Qualifications Bachelor's Degree in business, engineering, or related field or equivalent experience. 5+ years of enterprise SaaS Product and/or Engineering management experience focused on marketplaces, distribution, and integrations Experience working in an agile development environment and familiarity with tools such as Productboard and Jira to write user stories and acceptance criteria in partnership with developers. Experience with app exchanges, marketplaces, integrations, and/or iPaas. Experience driving enterprise growth - via revenue, pipeline, or indirect impact Demonstrated business partnership experience communicating and collaborating with customers, prospects, and/or partners. Preferred Qualifications 3+ years of direct and hands-on experience building, launching, and scaling integrations Deep knowledge of major ISVs (Salesforce, Adobe, ServiceNow, etc…), their value props and their nuances. Outstanding communication abilities, capable of translating complex technical concepts. Experience with a Customer Experience Management Platform. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal- opportunity workplace and is an affirmative -action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled. Show more Show less

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. Our Engineering Culture: Medallia Engineering is a global, no--nonsense organization where the best ideas are implemented, no matter where they come from. We’ve got a culture focused on smarts, kindness, continual learning, and feedback.We don’t expect to be perfect, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and code base. We love technology -- and follow the latest technologies and share what we learn. We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tooling. We build strong relationships with team members around the globe. The Role and the Team As a Senior Software Engineer on the Reporting Analytics team, you will deliver products that support the ability for customers to view advanced analytics reports in our Experience Cloud platform. The Reporting Analytics team is a full-stack, cross functional team that builds and maintains core data analysis tools and apis. This role is primarily a backend engineering role, with a focus on building performant, scalable and robust GraphQL APIs for the flagship Medallia product. You will solve challenging technical and statistical problems at scale, own your products end-to-end and help take our SaaS platform to the next level. This isn't just an opportunity to join an amazing team, but also to have an impactful role in the way we evolve our product. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities Ship great software that is scalable and robust and then keep it humming Design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically Partner closely with dependent teams across engineering to ensure smooth product deliveries and uninterrupted service Identify gaps in knowledge, tools, and process and work with your teammates, Engineering Manager and Product Manager to address those Incorporate best practices and habits and help build tooling to enforce the same Work in small teams with like minded engineers in an agile environment with daily standups, demo days, code reviews and research spikes Become a go-to person for one or more components owned by the team Mentor and coach junior engineers, and impact teams through tech talks and presentations Qualifications Minimum Qualifications 5+ years of professional experience developing and maintaining software products Experience building enterprise grade, distributed systems Experience building and maintaining REST and GraphQL APIs Comprehension of software engineering fundamentals Demonstrated proficiency in Java Experience working with SQL databases Preferred Qualifications BS/MS in Computer Science, Engineering, or related field Agile process experience, ability to work in fast-paced, globally distributed teams Background in statistical analysis Experience working with NO-SQL distributed databases Experience with Elasticsearch, Lucene, etc. Experience implementing automated testing platforms and unit tests Experience with performance optimization using tools such as JFRs Analytical mindset and good problem-solving skills Bring an ownership mindset with a focus on quality At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Show more Show less