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CX Analytic Specialist

5 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

reporting metrics analyze data benchmarking reports leadership marketing analysis measurement drive efficiency automation powerbi integrity excel sql medallia communication presentation

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description Manage and execute regular reporting on Customer Experience metrics and key performance indicators (KPIs). Analyze data from third-party benchmarking reports, such as BCX, to compare our performance against industry standards and identify areas for competitive advantage. Translate complex data and analytical findings into clear, concise, and compelling reports and presentations for various stakeholders across the business (e.g., Leadership, Sales, Marketing, Product). Monitor CX trends and identify opportunities for deeper analysis or new measurement approaches. Identify opportunities and implement solutions to drive efficiency and automation in CX reporting and data analysis processes, leveraging appropriate tools (e.g. Qliksense, PowerBI). Ensure data integrity and accuracy in all reporting and analysis. Responsibilities (Please refer to JD above) Qualifications 5+ years proven experience in analyzing customer data, survey results, or CX/business metrics. Strong analytical and problem-solving skills with the ability to interpret complex data sets and draw meaningful conclusions. Proficiency in data analysis and reporting tools including Excel, Qliksense and PowerBI. SQL experience also beneficial. Experience with specific CX platforms/survey tools (e.g. Medallia) also considered beneficial. Excellent communication and presentation skills, with the ability to explain technical findings to non-technical audiences. Ability to work independently and manage multiple reporting cycles and projects simultaneously. Show more Show less

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