INDICATORS OF SUCCESS § Financial (GOP, Restaurant Revenue, Average Check, Labour Control). § Customer Satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review). § Achievement of employee engagement survey (Kenexa) and retention goals for department). AREAS OF RESPONSIBILITY Participates in the development and implementation for of business strategies for the restaurant which are aligned with Radisson’s overall mission, vision values and strategies § Develops and implements strategies for department § Monitors status regularly and adjusts strategies as appropriate § Develops and implements strategies for the assigned Food & Beverage outlets that support achievement of the hotel’s goals Develops and implements strategies to achieve revenue and profit goal § Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis § Develops and implements special promotions and employee incentives § Provides employees with current up-to-date information on menu offerings § Increases sales by coaching employees on effective sales techniques § Maximizes productivity by using forecasting techniques to adjust scheduling Manages the operation of assigned restaurant or outlet § Coordinates the set-up of restaurant or outlet areas in accordance with Radisson Hotels standards § Confirms daily specials and new menu additions with Executive Chef § Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques § Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel’s standards at all times § Leads staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items § Assists in quarterly inventories Develops and implements strategies and practices which support employee engagement § Recruits and selects qualified candidates § Provides employees with the orientation and training needed to understand expectations and perform job responsibilities § Communicates performance expectations and provides employees with on-going feedback § Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service § Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction § Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to hotel policies and procedures § Attends work on time and as scheduled § Follows hotel grooming and hygiene standards § Minimise safety hazards by following all safety rules and procedures § Keeps Manager promptly and fully informed of all problems or unusual matters of significance § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position § Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment INDFOH
Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats: § Presents menus, suggests cocktails and/or daily specials. § Exhibits knowledge of all items on the menu and wine list. § Takes order. § Prepares order for presentation to guest. § Replenishes water. § Makes and pours coffee for the customers. § Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware. § Processes customer restaurant bills promptly and accurately. § Cleans tables, chairs and floor area. § Resets table quickly. § Polishes silverware and folds linen. § Check the overall condition of the dining room, ensuring its readiness for customers. § Assists service team as necessary to meet or exceed guest expectations. § Log book and reservations must be read at the beginning of each shift. § Possesses a valid liquor card at all times. § Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides. § Informs supervisor/manager of any customer dissatisfaction. § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service § Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction § Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to hotel policies and procedures: § Attends work on time and as scheduled. § Follows hotel grooming, hygiene and dress standards. § Minimise safety hazards by following all safety rules and procedures. § Refrain from personal conversations with other employees at the main entrance. § Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance. § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. § Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate. § At all time projects a favourable image of the Brand to the public. INDHOTEL
You will be responsible for ensuring customer satisfaction by greeting customers courteously and escorting them to their seats. You will present menus, suggest cocktails and daily specials, exhibit knowledge of all menu items and the wine list, take orders, and prepare orders for presentation to guests. Additionally, you will replenish water, make and pour coffee for customers, clear tables using proper methods, process restaurant bills accurately, clean tables, chairs, and floor areas, reset tables quickly, polish silverware, and fold linen. You will also check the dining room's overall condition, assist the service team as needed, read the log book and reservations at the beginning of each shift, possess a valid liquor card at all times, and acquire a working knowledge of the hotel's facilities and local information to respond to customer questions and promote other hotel services. Furthermore, you will inform supervisors or managers of any customer dissatisfaction, perform all duties efficiently in accordance with company policies, create 100% guest satisfaction by providing the Yes I Can! experience, give personal attention, take responsibility, and use teamwork when providing guest service. You will listen, apologize with empathy, find solutions, and follow through when resolving guest problems, provide genuine hospitality and teamwork consistently, notice and address guest dissatisfaction, and perform other duties required to uphold service brand behavior and hospitality standards. You must adhere to hotel policies and procedures by attending work on time, following grooming standards, minimizing safety hazards, refraining from personal conversations at the main entrance, keeping your manager informed of any significant matters, maintaining positive working relationships with colleagues, and projecting a favorable image of the brand to the public. In summary, your role will involve providing exceptional customer service, ensuring guest satisfaction, and upholding the standards of genuine hospitality while following established company policies and procedures.,