Resort Operations Manager

About GreenEscapes:

GreenEscapes is a leading hospitality management company dedicated to providing exceptional service and creating unforgettable experiences. We manage a diverse portfolio of hotels and resorts through management contracts, with a focus on sustainability, innovation, and excellence in hospitality. Our commitment to responsible tourism and advanced management practices sets us apart in the industry.

Job Overview:

We are seeking an experienced Key Account Manager to oversee the operations of a prestigious 5-star resort. The ideal candidate will have a strong background in the hospitality industry, with the ability to manage all resort-related activities effectively. This role requires someone who is not only adept at managing teams and ensuring smooth operations but also skilled in financial management and analytics.

Key Responsibilities:

• Account Management: Serve as the primary point of contact for the resort, managing relationships with stakeholders, partners, and key clients.
• Operational Oversight: Oversee all aspects of resort operations, including guest services, housekeeping, food and beverage, maintenance, and front office management, ensuring a seamless guest experience.
• Financial Management: Monitor and manage the resort’s financial performance, including budgeting, forecasting, revenue management, and cost control. Ensure financial targets are met and profitability is maximized.
• Team Leadership: Lead, mentor, and motivate resort staff to deliver high-quality service and meet operational standards. Conduct regular training and development programs to enhance team performance.
• Guest Experience: Ensure that guests receive exceptional service throughout their stay. Address any issues or concerns promptly and professionally to maintain high guest satisfaction levels.
• Sales and Marketing Support: Collaborate with the sales and marketing teams to develop and implement strategies that drive bookings and enhance the resort’s brand presence.
• Compliance and Standards: Ensure the resort complies with all relevant health, safety, and legal regulations. Maintain high standards of cleanliness, safety, and hospitality.
• Reporting and Analysis: Prepare and present regular reports on resort performance, including occupancy rates, financial metrics, guest feedback, and operational efficiency.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in a management role within the hospitality industry, preferably in a 5-star resort.
• Strong financial acumen with experience in budgeting, forecasting, and revenue management.
• Excellent leadership and team management skills.
• Outstanding communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Strong problem-solving skills with a focus on delivering exceptional guest experiences.
• Proficiency in hospitality management software and tools.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and career advancement.
• A dynamic and collaborative work environment.
• Discounts on stays and services at GreenEscapes properties.

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Experience:

• total work: 6 years (Required)

Work Location: In person