1468 Resolve Jobs in Delhi - Page 7

Job Title: Business Development Executive (BDE) Location: Delhi NCR (2 Openings), Bangalore (2 Openings) Department: Retail Sales Salary: Upto ₹6 LPA Experience: 0–2 years Education: MBA/PGDM (Tier-2 B-Schools preferred: NDIM, JIMS, AIMIT, etc.) Job Description: BytePe is hiring Business Development Executives to drive retail sales and expand our smartphone retailer network. This is a field-based role ideal for self-motivated graduates passionate about sales, technology, and relationship building. Key Responsibilities: Identify and onboard smartphone retailers in your area Conduct in-store product registration, training & branding Visit 10–12 stores daily (as per beat plan) Promote BytePe app usage and ensure lead generation Provide on-ground support and resolve retailer queries Share competitor insights and market trends with the team Requirements: MBA/PGDM (Tier-2 B-Schools preferred) Strong communication in Hindi & English Willingness to work in the field 5–6 days a week High energy, goal-oriented, and good with people Key Skills: Retail Sales, Field Sales, Business Development, Client Onboarding, App Promotion, Vendor Management, Lead Generation, Channel Sales Why Join Us? Rapid career growth in a high-impact tech startup Hands-on experience in B2B and retail tech sales Performance-driven incentives and learning opportunities Apply now and be part of the BytePe growth story! Show more Show less

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission! As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! What You’ll Do Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email. Maintain extensive supplier, destination and system knowledge. Make quick and accurate analyses of customer needs, persona and level of urgency. Provide accurate information for hotel, flight, car and rail bookings, as required Support users with self-service of the Navan platform and app where possible. Respond to customers within SLA expectations and requirements. Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. Adhere to attendance policy and complete all assigned training. Meet individual performance metrics in support of the organization and company business objectives. What We’re Looking For 4+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT IATA accreditation (WWAFT/WAII/BA2) Customer Service experience within a contact center or customer facing role. Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform. Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. An empathetic disposition with the ability to maintain a professional attitude at all times An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries. A skilled communicator with excellent verbal and written communication A team player who thrives in collaborating, giving and receiving feedback and lifting others up An interest in travel with a basic understanding of world geography Show more Show less

Description: Job Description- IT Service Desk Analyst Job Location: Delhi-NCR WHO ARE WE LOOKING FOR: As part of our continued improvement plan for Information Services we are seeking an enthusiastic IT Service Desk Analyst with great technical and customer service skills to be part of our Service Delivery team and support our members of staff and wider user community across the M+C Saatchi network. We are focused on providing the best customer service for our users. Working as part of this highly motivated team you will help ensure the delivery of high-quality services in line with SLAs and best practice. As an IT Service Desk Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tables and printers and a range of hardware and software applications. This role is an opportunity for you to grow and develop your experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies DESCRIPTION: Reporting to the IT Service Delivery Manager. Core objective is to provide first and second line support to staff within the agency; assisting them with hardware and software problems via phone, email, remotely and in person, with a focus on service restoration and communicating with the customer on progress. WHAT WILL YOU BE RESPONSIBLE FOR: To provide technical support; dealing with support queries in person, via phone, email and the IT help desk system To maintain a high degree of customer service for all support queries and adhere to all service management principles Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd/3rd Line support teams Respond to all calls on the call logging system or as instructed by the management team. Log all reported incidents or service requests in the IT ticketing system (Fresh Service) Respond to enquiries from clients and offsite staff and help them resolve any hardware or software problems Correctly log, prioritise, assign, track and respond to incidents and service requests in a timely manner, meeting agreed SLAs, and according to agreed standards and procedures Escalate high priority incidents to both internal and external teams, as appropriate Keep customers and other interested parties informed of progress throughout the lifecycle and ensure that corrective action is taken to avoid or minimise delays Perform Active Directory administration: Creating user accounts, reset passwords, create groups, etc. To take ownership of user problems and be proactive when dealing with user issues Provide incident management ownership of all incidents, and oversight of requests to track status and communicate progress in a timely manner to the reporting customers. To arrange for external technical support where problems cannot be resolved in house Liaise with external suppliers and vendors to order hardware and software for customers Maintaining the knowledge base for end user self-help and Service desk first line incident resolution and request fulfilment. Support customers in the use of computer equipment by providing necessary training and advice Carry out any ad hoc tasks/duties which may reasonably be expected as requested by IT Management WHAT ARE THE REQUIREMENTS OF THE ROLE: Minimum 2 Years of Experience in similar role. Strong logical thinking and the ability to troubleshoot any kind of problem and apply context to assess priority. Strong interpersonal skills with the ability to deal with the business at all levels. A strong and comprehensive understanding of PC/Mac hardware set-up and configuration, networking principles and specialist tools as used in the agency. A strong knowledge of Microsoft/Mac operating systems and productivity tools. Previous Service Desk experience Excellent verbal and written communication skills, ability to retain instruction, and push forward Experience of using call logging software Desire to progress, high motivation and good team working essential WHAT SKILLS DO WE NEED FOR THIS ROLE: Microsoft Windows versions 10 - 11 Apple IOS installation, configuration, and troubleshooting Active Directory user and group administration Audio Visual and video conference technologies and hardware Anti-virus installation and centralised deployment/management tools (e.g. Sophos) Remote/Secure access & VPN solutions (particularly FortiClient) WAN/LAN Technologies Service Desk call logging software (Fresh Service) Wi-Fi Technologies (specifically Meraki) Desktop Imaging (Windows & Mac) Email management/security (particularly Mimecast) Microsoft Office 365 administration Mobile Telephony (IOS and Android) MDM - Intune Secure file sharing system (particularly Egnyte) Four shift patterns working between the hours of Monday – Friday 03:00AM – 12:00PM IST (AUS Shift) 09:00AM – 06:00PM IST (APAC Shift) 02:00PM – 11:00PM IST (UK Shift) 06:30PM – 03:30AM IST (US Shift) Occasional overtime may be available to meet the demands of the business. Willing to work weekends and out of hours/unsociable hours on occasion What Can you look forward to: Being a part of the world’s largest independent advertising holding group. Family Health Insurance Coverage. Flexible Working Hours. Regular events including Reece Lunch & indoor games. Employee Training/Learning Programs About M+C Saatchi Group: M+C Saatchi Group has pledged its commitment to create a company that values difference, with an inclusive culture brought to life through equity with business-wide activity across people, culture, industry and society. As part of this, M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics. All employee information is kept confidential according to General Data Protection Regulation (GDPR). Additional Description: N/A " M+C Saatchi Group was founded in 1995 and is now the biggest Independent creative agency group in the World. Founded on one core principle, Brutal Simplicity. Show more Show less

About The Role We are seeking passionate and dynamic individuals to join our team as Consultants at our Experience Centre. At Leverage Edu, our Consultants serve as student-first mentors, guiding and supporting students through their study abroad journey. From helping them shortlist the right-fit courses and universities to ensuring a seamless admission and enrollment process, you will play a pivotal role in transforming their dreams into reality. As the primary point of contact, you will be responsible for ensuring student satisfaction, fostering trust, and delivering an exceptional experience throughout their journey with us. Key Responsibilities Ownership of Student Journey: Manage a portfolio of students, including onboarding, detailed counseling, regular follow-ups, and ensuring their overall success. Expert Guidance: Build a deep understanding of university admissions processes, intake cycles, and eligibility requirements, including exams like GRE, GMAT, IELTS, and TOEFL. Relationship Management: Establish and maintain trusted relationships with students as their dedicated coach for all admission-related guidance. Application Progress Tracking: Regularly review and track the progress of student applications to identify and resolve bottlenecks. Post-Offer Coordination: Execute post-offer processes, collaborating with the Visa team and international offices to ensure timely outcomes. Sales Strategy Execution: Implement effective sales strategies and consistently meet target numbers during intake cycles. What You Bring A graduate/MBA degree in business, management, psychology, or a related field. 1 to 5 years of experience (experience in ed-tech is a plus). Strong sales and negotiation skills with a student-first mindset. Exceptional research abilities. Excellent verbal and written communication skills, with the ability to present, persuade, and guide effectively. Strong multitasking and project management skills, capable of working under tight deadlines. What We Offer Industry-leading perks and benefits. A phenomenal work environment with massive ownership and growth opportunities. A young, enthusiastic team across tech, marketing, PR, editorial, social media, and events. A fast-paced, fail-fast culture with quick iterations and deployments. Opportunities to work on cutting-edge technologies and lead teams in the future. Access to a world-class mentorship network. The chance to make a direct and meaningful impact on students making life-changing decisions about their higher education abroad. Note: This is a full-time, office-based role with a six-day work week. Show more Show less

Requisition Id : 1611176 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity : Senior Project Consultant-GOV-Business Consulting PI-CNS - BC - Transformation Delivery - New Delhi GOV : Our Global Government & Public Sector (GPS) is a network of highly skilled professionals bestowed to serving our clients by bringing best-in-class international experience and insight combined with local knowledge to solve the most critical problems facing governments today. We actively focus on building solutions that help public sector entities face the challenges of the future and reinvent themselves. We have a proud record of helping governments meet their challenges head-on, and we work closely with them to build a world that works better for all citizens. CNS - BC - Transformation Delivery : EY Consulting is building a better working world by transforming businesses through the power of people, technology and innovation. Our client-centric approach focuses on driving long-term value for our clients by solving their most strategic problems. EY Consulting is made up of three sub-service lines: Business Consulting (including Performance Improvement and Risk Consulting), Technology Consulting and People Advisory Services. Business Consulting works with clients to reimagine or transform their business purpose and model; create growth; manage cost and efficiency; respond to market pressures and regulation; and resolve operational challenges. The scope of this team encompasses innovation, strategy and purpose, through deep functional experience in business transformation, finance, supply chain and operations, providing support for the complex and large-scale program and portfolio management. It has multiple fields of play such as: Finance Consulting - helps assess and transform our clients' finance function to improve performance and effectiveness. We help organizations implement service and cost improvement initiatives, and embed a performance management process and culture that unites the business around its core objectives. Business Transformation - a m?ultidisciplinary competency, gathering capabilities in transformation architecture, experience design, business design and transformation execution to problem-solve, design and deliver large scale, multi-year, multi-stakeholder transformation programs. Supply Chain and Operations - we provide a unique combination of industry-specific, strategic, operational and financial insights, digital technology advances and strategic alliance partners to deliver better outcomes and also help clients effect fundamental change in their operations’ performance to support sales growth, become more cost competitive, minimize risk and ensure operational resilience. Your key responsibilities Technical Excellence Senior Consultant: ATMA The position needs strong knowledge of forestry and NRM sector, with capacity of managing stakeholders including government and corporate donors, community, business houses. The SC will be able to manage a diversify team, with sectoral knowledge on NRM and forestry sector. Senior Consultant: ELEMENT The position needs strong knowledge of forestry and NRM sector, with capacity of managing stakeholders including government and corporate donors, community, business houses. The SC will be able to manage a diversify team, with sectoral knowledge on NRM and forestry sector. S Skills and attributes To qualify for the role you must have Qualification SC: ATMA A PG Dimploma in Forestry with minimum 10 years experince in Forestry and NRM sector. Experince of working with multi-dimesational team and client. SC: ELEMENT She/He will hold Masters degree in environmental and/or social sciences. The expert will have extensive experience (minimum 10 years) in planning and implementation of social and environmental safeguards in developmental projects. Relevant experience in Externally Aided Projects, particularly World Bank Projects will be preferred. Minimum 5 years of experience should be in the North East Region. High proficiency in English (reading, writing, and speaking) is mandatory. Experience SC: ATMA At least 10 years experince in NRM and Forestry Sector SC: ELEMENT Experience of minimum 10 years in planning and implementation of social and environmental safeguards in developmental projects. Relevant experience in Externally Aided Projects, particularly World Bank Projects will be preferred. Minimum 5 years of experience should be in the North East Region. High proficiency in English (reading, writing, and speaking) is mandatory. What we look for People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach. What we offer With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities. EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. Show more Show less

Main purpose: Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms. This role will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design. What You'll Do Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained Make recommendations for changes when required and ensures the relevant testing and CAB entry has been carried out and approved Resolves major incidents outside core working hours when on call Escalates incidents and problems to the Service Delivery Manager when required and ensures a resolution is applied promptly Participates in disaster recovery testing and rehearsals Network Administration of switch and firewall configuration Resolving alerts from the monitoring systems for all network services and systems Maintenance of development and testing network environment sIdentifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business Aiding with the management of the internal and public DN Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance Infrastructure Administration of Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL and Azure Web App Engaging directly with application development, application support and security teams as part of analysis and remediation of identified risks and issues. Undertake timely security patching activities to ensure all infrastructure components remain free of vulnerabilities Coordination of penetration and vulnerability testing across company systems and networks Analyse, design, test, install, document, implement and support complex network solutions in cloud environments. Demonstrate good judgment, identifying problems in advance and proposing solutions. Possess and maintain a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to design and operate networks to support ease of use, self-service, automation, and reliability of services Communication Communicate regularly with the Service Delivery managers and Service Delivery team members Ensure that the team documentation is maintained and updated regularly as required Provide input to the monthly IT Services report Who You Are Essential Minimum 5-8 years of experience in a technical support role including networking and infrastructure Extensive knowledge of network technologies (ports/protocols, access control, routing and firewall Proven support background with both on-prem servers and IAAS cloud platforms including Azure Infrastructure Strong administration capabilities in Active Directory and Azur AD. Good working knowledge of Active Directory services, including reporting and auditing of Active Directory objects Knowledge of Cloud telephony, Azure communication services (ACS) and Session Border Controllers (SBC’s) Knowledge of penetration testing methodologies Knowledge of Intrusion detection/prevention systems (IDS/IPS/WAF) and vulnerability assessment tools Experience of investigating security issues/incidents Extensive LAN switch knowledge Experience in building and documenting Processes and Procedures; Experience in producing implementation documents (e.g. new office setup) Extensive VPN and Global network routing implementation and support Resolving complex IT issues in a Tier 2-3 capacity Pref erred Experience with IAAS on Google Cloud Platform. Knowledge of Autopilot and Intune Working in a Project Management framework. Knowledge of Information security compliance standards (ISO27001) Experience of dealing with third party outsourcing companies Skilled in using scripting tools (PowerShell & PowerBI) ITIL Version 3 foundation level or above desirableAzure certification AZ-104: Azure Administrator Associate Proven analytical and problem-solving skills Strong documentation skills Organized, methodical and self-motivated Strong analytical skills and attention to detail Ability to visualise and analyse problems affecting multiple systems/locations Takes the initiative to proactively resolve issues within own remit and recognises when escalation is required Uses own knowledge and experience to make sounds judgements or assist others with sound judgements Considers the regional and global implications of what we do in our own areas of responsibility Identifies and builds relationships across team and region Understands need to work within project scope, including price Shows understanding of others in order to influence as appropriate Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions. Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems. You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring our clients' DATA is safe and sound. Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do. To thrive in this role, you need to have: Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and ITIL processes. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. Good understanding of using ITSM tools. Skill in planning activities and projects in advance and adapting to changing circumstances. A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey. Ability to communicate and work across different cultures and social groups. Proficiency in active listening techniques and refraining from interrupting. A positive outlook at work, even in pressurized environments. Willingness to work hard and put in longer hours when necessary. A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

SYSTRA is one of the world's leading engineering and consulting groups specializing in public transport and mobility solutions. For over 65 years, the Group has been committed to helping cities and regions develop by creating, improving and modernizing their transport infrastructure and systems. Context In India, SYSTRA is an international consulting and engineering company operating in the fields of Metros, High Speed Rail, Railways, Roads, Buildings, Urban planning, and Water & Environment for public and private organizations. Our engineers work with passion to deliver the most reliable, cost-effective and made-to measures solutions allowing end users to move seamlessly. SYSTRA’s unique expertise is backed with a reputation built through technical excellence delivered on projects. Thanks to our know-how of our employees spread across India, we are present at all stages from upstream studies to operation and maintenance. We provide a comprehensive solution to manage all kinds of missions: Detailed Design Consultant, Project Management, Independent checking services. SYSTRA India’s comprehensive know-how and expertise in Railways provides a wide spectrum of solutions for any challenge (Building a new rail link, doubling the capacity, gauge conversion, upgrading a network, improving the performance of existing lines, etc.). Our extensive experience encompasses, Bridges, station buildings, Depots, Earthwork & Track Works, Power Supply and Transmission, Signaling & Telecommunications, Rolling Stock, Utilities diversion and yard re-modelling etc. Our services cover the entire life cycle of the project implementation. Currently, we are bidding for Railway projects across India. The position of Team Leader is the key position in these BIDs. Missions/Main Duties Oversee the implementation of the KAVACH (Train Collision Avoidance System) project on railway networks. Ensure compliance with railway safety standards and project timelines. Coordinate with field teams, contractors, and railway officials for smooth execution. Supervise the installation, testing, and commissioning of KAVACH equipment. Ensure proper integration of KAVACH with existing railway signaling and telecom systems. Conduct site inspections to verify system performance. Provide on-site technical assistance for hardware and software-related issues. Diagnose and resolve system failures or malfunctions. Liaise with railway authorities, project managers, and signal engineers. Communicate project progress, risks, and mitigation strategies. Document technical reports and maintain project records. Train and guide field staff on KAVACH system operations and safety protocols. Profile/Skills Essential - Diploma in Electronics/Electrical/ Mechanical Engineering. Preferred – Graduate Degree in Electronic/Electrical/ Mechanical Engineering. Preferred - Degree/Diploma in Project Management/ Construction Management or Fellow of Institution of Engineers/ Institution of Railway Electrical Engineers. Railway Signaling & Telecommunications Knowledge – Understanding of interlocking, automatic block signaling, and axle counters. KAVACH System Expertise – Familiarity with TCAS (Train Collision Avoidance System) and its implementation. System Integration & Testing – Ability to work with signaling, telecom, and software teams for end-to-end integration. Troubleshooting & Problem-Solving – Quick response to system failures and on-site technical issues. We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency. As we are growing, this is time to be a part of this challenging adventure. It’s not a job - it’s a career! Show more Show less

Skills Required: Strong expertise in taking projects from design development to construction documentation with a deep understanding of structural and MEP coordination . Ability to visualize, conceptualize, and refine architectural spaces , ensuring both functionality and aesthetics. Proficiency in assessing technical feasibility, construction detailing, and material specifications . Strong leadership skills to manage and mentor a team of architects , ensuring technical accuracy and adherence to project deadlines. Expertise in client management , including handling expectations, addressing concerns, and coordinating with contractors and vendors. Ability to resolve on-site challenges , ensuring seamless execution of design intent during construction. Strong communication and coordination skills with internal teams, consultants, and contractors . Shall be expected to review drawings on physical paper. Shall be expected to learn Revit for which training will be provided by the office. Job Responsibilities: Design Development & Construction Documentation: Lead the refinement of architectural layouts , ensuring accurate structural framework and MEP provisions . Ensure seamless coordination between architectural, structural, and interior teams for holistic project execution. Develop detailed drawings and technical documentation , ensuring feasibility and constructability. Work closely with MEP consultants and structural engineers to resolve conflicts and refine layouts. Site Coordination & Issue Resolution: Assess and resolve on-site execution challenges , ensuring adherence to design intent. Provide technical sketches and markups for quick resolution of issues on prints and at the site. Conduct regular site visits to oversee construction progress and ensure quality standards. Client & Vendor Management: Lead client meetings , effectively managing expectations and addressing concerns. Coordinate with contractors, consultants, and vendors , ensuring smooth execution of work. Leadership & Team Management: Provide technical guidance to junior architects and design teams, ensuring the highest standards of design and documentation. Ensure project deadlines are met while maintaining quality and technical precision. Training & Skill Development: To support continuous learning and professional growth, Dedicated workshop training sessions will be provided by the office. The senior Architect shall be expected to attend and conduct the sessions along with external experts and the Company Director. Revit for architectural documentation and BIM coordination. Construction detailing and material selection for high-end projects. Structural & MEP coordination for seamless integration with architecture. Building codes, regulations, and sustainability practices . Client and contractor management to enhance leadership and negotiation skills. Window and Fenestration Systems. Swimming pool, Water bodies and Water Retaining Structures. Terrace and Waterproofing Design of Hotels Design of Residences Interior Layouts for the purpose of finalizing the Architecture. And similar such Training Exercises Architecture Lighting Cladding Materials and Systems. Qualifications: B.Arch. degree from a recognized institution. Experience: Minimum 15 years Show more Show less

Role Overview We are looking for a Customer Experience Associate who will be responsible for ensuring a positive customer experience for our backpacker hostel brand. The ideal candidate will have excellent communication skills, a passion for travel, and a customer-centric mindset. Responsibilities: ● Respond to customer inquiries through various channels such as email, phone, and social media. ● Resolve customer issues promptly and efficiently to ensure high levels of customer satisfaction. ● Provide travel advice and recommendations to customers to enhance their experience. ● Collaborate with other departments such as housekeeping and maintenance to address customer complaints and concerns. ● Develop and maintain relationships with customers through follow-up communications. ● Manage customer feedback and reviews on various platforms such as Google, Booking.com, MMT, Hostelworld, etc. Requirements: ● Bachelor's degree in Hospitality, Marketing, Communications, or a related field. ● 1-2 years of customer service experience in the hospitality industry, preferably in a hostel environment. ● Excellent communication skills in English, both verbal and written. ● Proficient in Google Apps and customer management systems such as Zoho Desk or other ticketing systems. ● Strong problem-solving and critical-thinking skills. ● Passion for travel and familiarity with backpacker culture. ● Ability to work flexible hours including weekends and holidays. ● Ability to work independently as well as part of a team. ● Positive attitude and customer-centric mindset. Show more Show less

Job Purpose Managing Commercial & Material activities for the Store effectively including all the transactions related to Inventory and cash management for seamless store operations. Education Qualifications Graduation/ Post Graduate Key Responsibilities Ensure 100% stock replenishment for best sellers in Accessories and maintain compliance with zero billing errors. Manage consumable postings twice a month and raise STOs as required. Achieve SIT compliance with no delays over 5 days and keep MBLB under 0.50 Lacs for over 21 days. Maintain zero defective stock for specified categories and keep Global PI Shrinkage at or below 0.1%. Ensure 100% compliance with Auto PI and SLOC corrections. Track and resolve negative inventory issues. Post petty cash expenses monthly and ensure daily EDC batch settlements. Close control accounts, paper finance cases, and billing pendencies within defined TATs. Achieve 100% of AOP sales plan and maintain EMI business CC/DC EMI at 30%. Manage store operations, demonstrating leadership and entrepreneurial orientation. Ensure proper inventory management, shrinkage control, and adherence to merchandising layouts. Log utility readings, process bills timely, and audit planograms for process compliance. Key Performance Indicators Service Quality scores and VOC Increase customer appreciations, Improve Store Profitability Defective Management - DOA/DAP Sloc hygiene Publish stock report - DC & store EOL audit Job Requirements Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation Behavioural Competencies Soft Skills Grooming Result orientation follow-ups Skills Coordination Skills Teamwork Communication Skills - Verbal, Non Verbal, Language Show more Show less

Job Title: Customer Care Executive Department: Customer Support Location: East of Kailash, New Delhi, On-Site Type: Full-time Salary: Up to ₹25,000/month Hiring for: Janpath Online About Janpath Online: JanpathOnline is a leading e-commerce platform that brings the charm of traditional Indian handicrafts, fashion, and accessories to a global audience. We aim to connect artisans and small businesses with customers looking for authentic, handcrafted, and unique products. Job Summary: We’re looking for a friendly and reliable Customer Care Executive to handle customer queries and ensure a smooth support experience across phone, chat, and email. Key Responsibilities: Answer customer queries and provide product info Resolve complaints or escalate as needed Maintain call/chat records and follow up Coordinate with internal teams when required Ensure a positive customer experience Convert COD calls to Prepaid Requirements: Good communication in Hindi / English Basic computer skills; Excel experience is a plus Patience, problem-solving ability, and a helpful attitude 12th pass or graduate Prior customer service experience preferred What We Offer: Salary up to ₹25,000/month Training & growth opportunities Supportive team culture Show more Show less

Designation: SEO Specialist Brand: MOLEDRO Location: Hauz Khas, Delhi Email: khushi.jain@mymoledro.com Employment: Full Time CTC: 6 LPA We are looking for a detail-oriented and results-driven SEO Specialist to lead and execute our organic search strategy. This role blends technical website optimization with strategic content and SEO planning to enhance our brand’s online presence, improve search engine rankings, and drive meaningful traffic. You will play a key role in supporting digital growth, improving user experience, and increasing overall site performance. Key Responsibilities: Develop, implement, and manage comprehensive SEO strategies (technical, on-page, and off-page) to increase organic visibility and traffic. Perform detailed website audits to identify and resolve technical SEO issues, including crawl errors, site speed, indexation, structured data, and mobile usability. Collaborate with content teams to guide keyword research, optimize content, and align editorial efforts with SEO best practices. Monitor and analyze SEO performance using tools such as Google Analytics, Google Search Console or similar platforms. Conduct competitive analysis and stay updated with the latest SEO trends, algorithm updates, and industry best practices. Collaborate with developers to ensure SEO best practices are properly implemented across the website’s code and architecture. Manage and optimize local SEO (if applicable), schema markup, and internal linking structures. Provide regular performance reports and insights to stakeholders with actionable recommendations. Qualifications: Proven experience (4+ years) in SEO, with a track record of successful SEO strategy implementation. Strong understanding of search engine algorithms, ranking factors, and SEO tools. Technical knowledge of HTML, CSS, JavaScript, and CMS platforms (e.g., WordPress, Shopify, etc.). Experience with website analytics, SEO reporting, and data-driven decision-making. Ability to perform comprehensive keyword research and competitive analysis. Knowledge of fashion Retail is a plus Industry: Retail Apparel and Fashion Employment Type: Full-time Show more Show less

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who You Are: Senior Customer Support Specialists (SCSS) are subject matter experts on assigned Products and Features. The core duties of the SCSS are to provide advanced support for assigned escalated Product ticket queues as well as work alongside Customer Support Representatives (CSR) to resolve on-demand inbound support requests. Senior Customer Support Specialists review the escalated ticket notes provided by Customer Support Representatives and follow the escalation procedures as needed to troubleshoot and resolve these tickets. What You’ll Do: Specialized subject matter expert and escalation resource within the Support organization Assists Customer Support Representatives (L1) with on-demand live inbound support requests. Handles escalated outbound & scheduled calls with customers to assist & resolve highly technical product area cases. Reviews, manages and resolves escalated tickets covered within the SCSS Product Area(s). Conducts appropriate follow-up with clients to ensure advanced inbound support requests are brought to a timely resolution. Ensures all applicable internal & external stakeholders are fully informed throughout the resolution process. Fully documents client issues by completing advanced troubleshooting & reproduction steps before escalation to a higher level as required. Continually assesses support processes to identify potential improvements Attend product team meetings and sprint reviews regularly. Submits knowledge content drafts that outline associated product group(s) knowledge to Support Product Managers (L3). Submits major bug information drafts within their associated product group(s) to Support Product Managers. Submit feedback to the Manager of Customer Support regarding the Customer Support Representative’s (L1) escalation notes & customer-facing communications. Experience/Education/Certifications Required: BA/BS in Computer Science or equivalent combination of education and experience. 1 - 3 years of experience with troubleshooting and supporting APIs (REST, SOAP, GraphQL). Strong understanding of HTTP/HTTPS protocols, request/response cycles, status codes, and JSON/XML. Familiarity with authentication protocols like OAuth, API Keys, JWT, etc. Proficiency in using tools like Postman, cURL, or equivalent for API testing and debugging webhooks. Basic programming or scripting knowledge (e.g., Python, JavaScript, or similar) to analyze and test API-related issues. Excellent oral and written communication skills as it relates to technical and product concepts . Experience working with external integrations or marketplaces - Hubspot App Marketplace, Shopify App Marketplace, Zoho App Marketplace, Wordpress Plugin Eco System. Ability to work independently and as part of a team. Outstanding attention to detail and personal organization. Must be self-motivated and know when to escalate or seek guidance. Able to accomplish a wide variety of tasks in a fast-paced environment. Comfortable conversing over live Zoom and Phone conversations is a requirement. 1-3 yrs. experience with inbound and outbound phone calls and technical customer support experience is a plus! Outstanding analytical and problem-solving skills. Fluent in English. Demonstrated verbal and written communication skills. EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen Learn more about us on our YouTube Channel or Blog Posts Who you are: Senior Customer Support Specialists (SCSS) are subject matter experts on assigned Products and Features. The core duties of the SCSS are to provide advanced support for assigned escalated Product ticket queues as well as work alongside Customer Support Representatives (CSR) to resolve on-demand inbound support requests. Senior Customer Support Specialists review the escalated ticket notes provided by Customer Support Representatives and follow the escalation procedures as needed to troubleshoot and resolve these tickets. Roles & Responsibilities What You’ll Do: Specialized subject matter expert and escalation resource within the Support organization Assists Customer Support Representatives (L1) with on-demand live inbound support requests Handles escalated outbound & scheduled calls with customers to assist & resolve highly technical product area cases Reviews, manages and resolves escalated tickets covered within the SCSS Product Area(s) Conducts appropriate follow-up with clients to ensure advanced inbound support requests are brought to a timely resolution Ensures all applicable internal & external stakeholders are fully informed throughout the resolution process Fully documents client issues by completing advanced troubleshooting & reproduction steps before escalation to a higher level as required Continually assesses support processes to identify potential improvements Attend product team meetings and sprint reviews regularly Submits knowledge content drafts that outline associated product group(s) knowledge to Support Product Managers (L3) Submits major bug information drafts within their associated product group(s) to Support Product Managers Submit feedback to the Manager of Customer Support regarding the Customer Support Representative’s (L1) escalation notes & customer-facing communications What You’ll Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience/Education/Certifications Required: BA/BS in Computer Science or equivalent combination of education and experience This is a promotable opportunity for a Customer Support Representative (Level 1) Excellent oral and written communication skills as it relates to technical and product concepts Demonstrates a proactive motivation to solve tough technical problems Ability to work independently and as part of a team Outstanding attention to detail and personal organization Must be self-motivated and know when to escalate or seek guidance Detail-oriented and able to accomplish a wide variety of tasks in a fast-paced environment Ability to diagnose, troubleshoot and resolve issues over the phone, email, or chat Comfortable conversing over live Zoom and Phone conversations is a requirement 1-3 yrs. experience with inbound and outbound phone calls, not required but a plus! 1-3 yrs. experience in Client Relations and technical customer support experience, not required but a plus! Superior customer service skills Outstanding analytical and problem-solving skills Strong interpersonal skills Ability to explain complex technical concepts Language Skills Required Vs. Preferred: Fluent in English Demonstrated verbal and written communication skills Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

ClinicMind is a leading healthcare technology and services company dedicated to providing healthcare clinics with comprehensive Patient Engagement, EHR, and RCM solutions. Our mission is to empower clinicians and their teams to deliver superior patient care, maximize reimbursement, streamline workflows, and facilitate healthcare practice growth. As we continue to scale, we seek a Senior Medical Billing Manager with a proven track record in high-volume medical billing, large-scale team leadership, and payer-provider contract negotiations to enhance our billing operations and financial performance. Position Overview: The Senior Medical Billing Manager will manage the revenue cycle, build accurate and timely billing processes, and resolve complex billing issues specific to chiropractic and mental health practices. This role requires a deep understanding of the billing procedures, insurance regulations, and proficiency in medical coding. Key Responsibilities: Oversee High-Volume Billing Operations Manage the end-to-end RCM process, ensuring the efficient processing of at least $500M in insurance payments annually. Develop and implement best practices for claims submission, denials management, and revenue optimization. Monitor and drive KPIs such as Net Collections Ratios, clean claims rate, DSO, collections efficiency, and reimbursement improvements. Large-Scale Team Leadership & Development Build, lead, and manage a high-performing RCM team of at least 400 members across multiple functions (billing, coding, collections, A/R follow-up, and payer relations). Implement structured training, performance monitoring, and continuous improvement initiatives to drive excellence. Foster a culture of accountability, collaboration, and innovation within the billing team. Payer-Provider Contract Negotiations & Reimbursement Optimization Negotiate, implement, and consistently improve payer-provider reimbursement contracts to secure optimal payment rates. Work closely with payers to reduce denials, increase collections, and optimize fee schedules. Stay ahead of industry trends, regulatory changes, and reimbursement policies to ensure compliance and maximize revenue potential. Billing Performance Improvement & Process Optimization Design and execute strategic initiatives to improve billing accuracy, reduce rework, and accelerate cash flow. Leverage data analytics, automation, and technology to enhance operational efficiency. Drive continuous improvements in collections, aging A/R resolution, and revenue recovery strategies. Qualifications & Experience: 15+ years of medical billing and RCM leadership experience, with a focus on high-volume claims processing. Proven success in managing a billing team of 400+ members across multiple locations or departments. Strong expertise in processing at least $500M in annual insurance payments. Extensive experience in negotiating and improving payer-provider reimbursement contracts. Deep knowledge of chiropractic and mental health billing, coding, compliance, and payer policies. Track record of achieving and consistently improving billing performance KPIs. Strong leadership, communication, and problem-solving skills to drive organizational growth. Proficiency in RCM software, billing platforms, analytics tools, and automation technologies. Why Join Clinicmind? Be part of a fast-growing, industry-leading SaaS EHR and RCM company. Lead large-scale, high-impact initiatives in medical billing and revenue optimization. Drive real financial success by improving provider reimbursements and operational efficiency. Collaborate with a team of industry experts in a dynamic and innovative work environment. Competitive salary, performance incentives, and career advancement opportunities. Position Requirements Must have a stable internet connection minimum of 25 MBPS Must have a mobile data plan as a backup Must be in a quiet environment Must be comfortable working the US Eastern Time business hours Minimum system requirement: Desktop or Laptop at least 16GB

Experience: 8 to 12 years Location: Delhi Job code: 101247 Posted on: Jun 16, 2025 About Us: AceNet Consulting is a fast-growing global business and technology consulting firm specializing in business strategy, digital transformation, technology consulting, product development, start-up advisory and fund-raising services to our global clients across banking & financial services, healthcare, supply chain & logistics, consumer retail, manufacturing, eGovernance and other industry sectors. We are looking for hungry, highly skilled and motivated individuals to join our dynamic team. If you’re passionate about technology and thrive in a fast-paced environment, we want to hear from you. Job Summary : We are looking for a highly experienced SAP Basis Consultant with a minimum of 8 years of SAP experience, including at least one full-cycle implementation or upgrade project in SAP ECC 6.0 IS-U. The candidate will be responsible for complete SAP Basis administration and landscape management across complex integrated environments. This role demands hands-on expertise in SAP NetWeaver administration, Solution Manager, and system performance optimization. Key Responsibilities : System Monitoring & Maintenance: Daily monitoring of system landscape, including background jobs, backups, and maintenance. Utilize SAP Solution Manager for centralized monitoring, alert analysis, diagnostics (EWA, RCA, CCMS, CHARM, Service Desk, MOPZ). System performance tuning, log analysis, and issue resolution. SAP NetWeaver Administration: Installation, configuration, and support of ECC 6.0 EHP7, CRM 7.03, PO 7.4, MII 7.4, BI 7.4 on HPUX/Oracle (11.2.0.3). Activities include STMS, client management, operation modes, system refreshes, and backup/restore. OS & DR Management: Resolve OS-level issues related to file systems and networks. Knowledge of semantic backup and disaster recovery (DR) setup including tape backups. Java Stack & Middleware Technologies: Manage Java stack systems (Enterprise Portal, MII). CRM middleware experience with BDocs. oSAP NetWeaver PO (Process Orchestration) interface development and monitoring. Experience with adapters: File, HTTP, SOAP, REST. Specialized Application Integration: Streamserve, Storyteller, Design Center, Control Center, and related repositories. Automate invoice processing, correspondence, and message format handling (fieldin, xmlin, pdfin). Mobility & UI Integration: Experience with SAP Fiori, HTML5, JavaScript, CSS, SAP UI5. Backend connectivity and URL generation for multichannel foundations. Security & GRC: SAP GRC Access Control 10.1 (ARM, Firefighter, ERM). SAP role/authorization management, conflict mitigation, and workflow configuration. SAP BI/BO Reporting: Knowledge of BI 7.x data modeling, reporting (BEx queries), and monitoring. SAP Dashboard/Xcelsius experience, BOBI admin, and universe design. Routine Administration: SAP instance monitoring and management. Work process, dump, update error analysis. Backup via DB13, monitoring via DB12, spool and log maintenance. Job scheduling and management, alert threshold checks, RZ20 monitoring. RFC link maintenance, OSS connection setup, SAPNet communications. Transport Management & Change Control: Transport request management, landscape maintenance, and failure resolution. Support pack installation via SPAM/SAINT; handle SPAU/SPDD processes. Client & User Administration: Client copy/export/import. User/role/profile management via PFCG. Security audits, authorization issue resolution, user activity monitoring. Database & Performance Tuning: Oracle DB checks, backup strategies, CBO stats, index management, parameter tuning. Homogeneous system copy and DB reorganization. DR, Backup & Archiving: DR replication monitoring and maintenance. Offline/online backups, log file management, restore procedures. Leadership & Coordination: Provide technical guidance to internal teams. Coordinate with functional teams, manage escalations, and SOP documentation. Role Requirements and Qualifications : SAP NetWeaver (ABAP and Java Stack). Oracle Database (11.2.0.3). HPUX OS Administration. SAP Solution Manager (Diagnostics, EWA, RCA, CHARM). SAP PO/PI, Streamserve, CRM Middleware. SAP GRC, BI, FIORI, SAP UI5. Transport Management, Job Scheduling, SAP Security. SAP Certification in Basis/NetWeaver/HANA. Experience in IS-U Utilities. Strong communication, documentation, and troubleshooting skills. Why Join Us: Opportunities to work on transformative projects, cutting-edge technology and innovative solutions with leading global firms across industry sectors. Continuous investment in employee growth and professional development with a strong focus on up & re-skilling. Competitive compensation & benefits, ESOPs and international assignments. Supportive environment with healthy work-life balance and a focus on employee well-being. Open culture that values diverse perspectives, encourages transparent communication and rewards contributions. How to Apply: If you are interested in joining our team and meet the qualifications listed above, please apply and submit your resume highlighting why you are the ideal candidate for this position

Designation- Director - Business Incubator Experience - 5 years Position Description - The Director, Business Incubator will be responsible for coordinating the activities of the Association’s business incubator by working collaboratively with incubator partners and clients, corporates, incubatee., business service providers, economic development entities, and the business community. The Director, Business Incubator will write and administergrants and oversees and facilitate the operation of the business incubator by coordinating services and developing and providing business development assistance to incubators and partners The Impact You'll Make in this Role – 1. Ensure the success of the Associations commitment to supporting economic development by 2. facilitating entrepreneurship and small business development 3. Oversees the day-to-day operation of the business incubator facility, including marketing the facility, recruiting potential partners, and assisting in screening potential clients and making recommendations 4. Works with community stakeholders and advances community partnerships to stimulate economic development in the region 5. Acts as a catalyst to strengthen the region’s small-business support network by coordinating the delivery of services to partners and clients and working closely with other business service providers to facilitate partner and client success 6. Evaluates and seeks potential funding sources through program revenue grant, donors etc. 7. Develops and maintains a client database, prepares periodic reports, and maintains records of projects, progress, and the status of the incubator 8. Coordinates, maintains, and reviews needs to ensure the incubator is meeting current targeted industry needs. 9. Assists in developing and implementing policies governing the operation of the facility consistent with the funding contracts, including meeting performance metrics and goals. 10. Conducts business counseling with partners and clients on an individual basis. 11. Manages funds by planning and developing the incubator budget. 12. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds. 13. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed 14. Contributes to the overall success of the Research and Economic Development by performing all other duties as assigned Supervision The Director, Business Incubator is supervised by the President for Womennovator and supervises full- and part-time staff Factor 1 : Professional Knowledge, Skill, and Technical Mastery 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedent projects. Alternatively, knowledge at this level might also permit the employee to carry out precedent projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience Factor 2: Supervisory Responsibility – 470 Points: Supervision of (a) a moderate number of operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a small number of professional employees who exercise limited supervision of others, or (c) large numbers of student workers or graduate assistants, or some equivalent combination of the above. The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is responsible for training, planning, and directing the work of permanent employees, and generally controls hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks. Factor 3: Interaction with Others 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict. Factor 4: Job Controls and Guidelines 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated Association objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues Managerial Responsibility – 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the Association . Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget Required skills and Qualification – Education: A Bachelor’s degree in Business Administration or a related field is required; a Master’s degree in Business Administration or a related field is preferred. Experience - At least five years of business development or business counseling experience is required Skills: Strong verbal and written communication skills, excellent interpersonal and organizational skills, knowledge of business management principles, budget formulation and financial management,and computer literacy are required. The ability to work collaboratively with a variety of constituents and organizations is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Other: The scope of the position requires evening and occasional weekend work. Occasional overnight, out-of-town travel is required.

Job Title: Plumber (ITI Holder) Location: Okhla Phase 1, New Delhi Industry: Facility Management Job Type: Full-Time Salary: ₹18,000 per month Benefits: PF: ₹3,600 Bonus: ₹2,000 Paid Leave: 2 Days Overtime (OT): As applicable ESI: As per norms Job Responsibilities: Perform installation, maintenance, and repair of plumbing systems (pipes, fittings, drainage) Handle water supply lines, sanitary systems, and fixtures Diagnose issues and resolve plumbing problems efficiently Conduct regular inspections and preventive maintenance Coordinate with supervisors for material and work schedules Ensure safety compliance and proper usage of tools and materials Maintain cleanliness and basic documentation of daily work Qualifications & Requirements: ITI in Plumbing or relevant trade certification Minimum 1–3 years of experience in plumbing work (commercial/residential) Knowledge of water tanks, pumps, valves, and piping systems Physically fit and willing to work on-site Basic understanding of safety rules and tools handling To Apply: Interested candidates can contact at 9625432313or email their resume to se_srvc@yahoo.com Job Type: Full-time Pay: ₹18,000.00 - ₹24,000.00 per month Supplemental Pay: Overtime pay Education: Diploma (Preferred) Experience: Plumber: 2 years (Preferred) License/Certification: ITI (Preferred) Location: Delhi, Delhi (Required) Work Location: In person

A purchasing manager in the FMCG (sweets & dairy products) sector is responsible for overseeing the procurement of raw materials, packaging, and other necessary goods for the production and distribution of these products. This includes sourcing suppliers, negotiating contracts, managing budgets, and ensuring timely delivery of materials while maintaining quality standards and cost-effectiveness. Key Responsibilities: Sourcing and Supplier Management: Identifying, evaluating, and selecting reliable suppliers for raw materials, packaging, and other goods. Building and maintaining strong relationships with suppliers. Negotiation and Contract Management: Negotiating favorable contracts with suppliers, including pricing, delivery terms, and quality agreements. Procurement Planning and Execution: Developing and implementing procurement strategies to ensure timely and cost-effective sourcing of materials. Inventory Management: Monitoring inventory levels, managing stockouts, and optimizing inventory turnover to minimize costs and ensure production continuity. Cost Management: Analyzing procurement costs, identifying cost-saving opportunities, and managing procurement budgets effectively. Quality Assurance: Ensuring that procured materials meet the required quality standards and specifications. Team Management: In some cases, managing a team of purchasing agents or buyers. Reporting and Analysis: Generating reports on procurement activities, tracking key performance indicators (KPIs), and analyzing procurement data to identify areas for improvement. Compliance: Ensuring compliance with relevant regulations and company policies related to procurement. Skills and Qualifications: Procurement Expertise: Strong understanding of procurement principles, practices, and market dynamics. Negotiation Skills: Ability to negotiate effectively with suppliers to secure favorable terms and pricing. Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions. Communication and Interpersonal Skills: Excellent communication and interpersonal skills to build and maintain relationships with internal teams and external suppliers. Problem-Solving Skills: Ability to identify and resolve procurement-related issues. Organizational Skills: Strong organizational and time management skills to manage multiple tasks and deadlines. Knowledge of FMCG and Dairy Products: Familiarity with the specific requirements of the FMCG sector, particularly in sweets and dairy products. Experience: Typically requires several years of experience in procurement or purchasing, preferably in the FMCG sector. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Food provided Schedule: Day shift Work Location: In person

Peer Review- Optimization Specialist: As the title suggests, this role is designed for an individual contributor who comes with specialized expertise in one or more critical aspects of Peer Review and brings optimization in the area they specialize in. Specializations may include expertise in areas such as continuous improvement, journal health enhancement, editorial skills, project management, training, and vendor deliverables. For example, the Optimization specialist with expertise in editorial skills will serve as the key contact point for optimization of processes comprising Unusual Activity Detection Tool (UADT), iThenticate, and any task critical to minimizing Ethical issues. They will also be responsible for facilitating the peer review process for Sage journals, which accounts for 30% of the overall workload. About Our Team The Peer Review team is a dynamic and collaborative group dedicated to managing and facilitating the seamless journey of academic manuscripts from submission to decision on peer review. We serve as the central point of contact for authors, editors, and reviewers, ensuring the integrity, transparency, and efficiency of the peer review process. With a strong commitment to accuracy, responsiveness, and service excellence, we play a vital role in supporting the publication of high-quality scholarly research. What is your team’s key role in the business? The Peer Review team is a foundational part of Sage Publishing’s commitment to academic excellence. Peer review is the process by which experts in a relevant field evaluate a manuscript's quality, validity, and relevance before it is published in a journal. It ensures the integrity and credibility of scholarly research. As a Peer Review Associate (PRA), you will play a critical role in managing the end-to-end peer review process for scholarly journals using Sage Track. Our team’s responsibilities include screening incoming manuscripts for compliance with submission guidelines, coordinating reviewer assignments and follow-ups, and ensuring timely completion of tasks by editors, reviewers, and authors. We serve as the first point of contact for editorial queries, troubleshoot technical issues, maintain accurate records and templates, and ensure that accepted manuscripts are ready for production. Additionally, we act as a liaison between journal editors and Sage, upholding high standards of communication, organization, and responsiveness to support the timely and smooth operation of each journal’s peer review workflow. What other departments do you work closely with? We collaborate with several key departments to ensure a smooth and efficient workflow: Editorial: To ensure the smooth and timely progression of manuscripts at each stage of peer review, support editorial board needs, and uphold peer review standards. Production Operations: To make sure accepted manuscripts are ready for the production team. Customer Services: For handling author and reviewer queries and maintaining satisfaction. Journals Operations & APC Teams: For license management and processing Article Processing Charges (APCs). Commercial Sales & Marketing: To support journal growth and visibility through timely and quality-driven processes. Vendors: Partnering with external vendors for peer review support services. Key Accountabilities: The PR Optimization Specialist (PR OS) holds a broad range of responsibilities, from overseeing the peer review process for complex journals to mentoring trainees. They may also assume specialist roles comprising optimization of tasks like iThenticate or UADT specialist. The PR OS should possess the ability to streamline a journal’s workflow, build relationships with editors, and, in essence, improve the overall health of the journal within a defined timeframe and handover the journal in good health. Strong analytical and problem-solving skills are essential for the PR-Specialist. You should be adept at data analysis and trend identification to enhance the efficiency of the peer review process. PR OS is responsible for optimizing the journal workflows and settling new journals within the peer review team thereby ensuring smooth journal transition. Collaborate effectively with global stakeholders and promptly bring up necessary challenges and opportunities for discussion. Troubleshoot and resolve concerns from Peer Review Team independently. Comprehend different journal workflows and work with the team members to refine the journal workflows. The PR OS is expected to be adaptable and flexible in their approach. At times, they may need to adjust or prioritize projects based on business needs. Optimize the existing processes like Manual Upload and Reviewer Selection Support. Test different automation tools and analyze their efficacy in the current process. Should assist with migration of manuscripts to ScholarOne on transition assignments. Should manage tasks, such as checking submitted manuscripts conforming to the journal workflow guidelines, inviting, assigning reviewers, and following up with editors, reviewers, and authors. Should work with a variety of stakeholders, including journal editors, reviewers, and Sage staff. This requires the ability to communicate effectively with people from different backgrounds and with different levels of knowledge. This may involve impromptu or periodical meetings after work hours. Contribute ideas and give feedback in a concise and productive way. Be available to provide support to peer review team members on select journals as needed and defined by supervisor. Engage in other activities, as needed, to achieve company and department goals. Provide support as back-up on tasks as assigned by the supervisor. Productivity Standards: Timelines: Each individual journal will have pre-determined timelines for tasks, which you will be expected to meet or exceed. You will be required to adhere to the timelines assigned for different projects and assignments. Workload management - You will be expected to handle the workload in compliance with your task list. OS should manage journal workload equivalent to 30% of PRA workload as defined in yearly WAP. Respond to any email inquiries from journal editors, associate editors (if applicable), authors, reviewers, and other Sage staff within 24 hours of receipt (excluding weekends and holidays only), and respond in a clear, articulate, and organized manner. Occasional correspondence with the support staff at ScholarOne may be necessary to troubleshoot issues within Sage Track. Assist the journal editor and/or Sage staff with any projects or initiatives, as requested. Act as point of contact between the individual journal editors and Sage to communicate updates, information, and progress pertaining to the peer review process. Communicate Editorial Board updates to the appropriate Sage Publishing Editor and Production Editor. Review and improve existing dashboards to measure team performance. Should maintain the Sage Track email templates and periodically run reports out of Sage Track. Refer to and adhere to the Journal Editor’s Guide for assigned journals. Work on any special projects assigned by your supervisor. Meet or exceed the productivity standards for the Optimization Specialist position. Act as a Liaison Between Sage and Journal Editors: Communicate in a professional and personable manner with editors, associate editors (if applicable), authors, reviewers, and other Sage staff on any issues concerning their journal. Problem solving on issues involving the journal as required. Closely monitor manuscript progress as manuscripts move through the steps of the peer-review process. Please forward your supervisor any communication that you receive from editors/authors that is tense or volatile in nature, also, please feel free to send your supervisor any positive words and praise you receive from editors and authors. SKILLS This includes, but is not limited to, the following: Project management skills - Participate in projects, committees, or task forces as assigned by departmental supervisor. Collaboration – Should be able to coordinate with stakeholders across US/UK offices independently. Problem solving: Optimization Specialist should be able to troubleshoot, suggest solutions to the challenges faced by the team while managing journals. Attention to detail: Optimization Specialist should be able to comprehend different journal workflows and conform to the checklist while managing journals tasks. S/he should be able to work with the team members to refine the journal workflows. Communication: Optimization Specialist should be able to communicate effectively with different stakeholders, including journal editors, reviewers, authors, and Sage staff. Time management: Optimization Specialist should be able to manage time to meet deadlines, prioritize tasks and work independently. Teamwork: Optimization Specialist should be able to collaborate with other team members, share information and contribute. Ability to change and adapt: Optimization Specialist should be able to learn new things with evolving process and changes in the industry. QUALIFICATIONS & EXPERIENCE Bachelor’s Degree. 2-4 years relevant experience in Peer Review process. Diversity, Equity, and Inclusion At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Proficiency in spoken and written English. The Customer Care Representative will be responsible for delivering outstanding support and assistance to customers by addressing inquiries, resolving complaints, and ensuring a high-quality customer experience. Your primary responsibility will be to manage DMs, respond to customer queries and feedback, and engage with our community to enhance our brand presence and customer satisfaction. Key Responsibilities 1. Customer Interaction Respond promptly to customer inquiries via phone, email, live chat, or in person. Respond promptly and professionally to DMs, comments, and queries on Instagram, Facebook, and other platforms Maintain a professional and friendly demeanor during all interactions. 2. Problem Resolution Identify and resolve customer issues in a timely and effective manner. Escalate complex cases to appropriate teams when necessary. 3. Product Knowledge Stay updated on company products, services, and policies to provide accurate information. Guide customers on product usage and troubleshoot problems. 4. Record Keeping Document all interactions and maintain detailed customer records. Ensure follow-up on pending issues to provide a seamless experience. 5. Quality Assurance Actively seek feedback from customers to improve service quality. Meet or exceed customer satisfaction and resolution time metrics. 6. Team Collaboration Collaborate with internal teams to address customer needs. Share insights and suggestions to improve processes and policies. Qualifications High school diploma or equivalent (Bachelor’s degree preferred). Proven experience in customer service or a related field. Strong communication and interpersonal skills. Prior experience in handling social media or customer service is preferred. Problem-solving abilities and attention to detail. Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹23,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Fixed shift Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) total work: 2 years (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person

Position: Engineer – HVAC Experience: 5+ years Education: Degree in Mechanical Engineering Preferred Background: Experience in Life Science projects; certifications in energy auditing , green building , etc., are a plus. Key Responsibilities: Review and finalize concept notes and design schemes for client approval. Guide draftsmen in preparing HVAC zoning layouts and airflow diagrams . Review design calculations and utility estimates ; finalize system design in consultation with HOD. Prepare complete tender documentation and coordinate for approvals. Review and enhance coordination drawings and ensure technical accuracy. Approve and finalize technical submittals and fabrication drawings for site execution. Conduct site visits to monitor work progress and resolve design-related issues. Evaluate new HVAC technologies , compare advantages/disadvantages, and discuss with HOD. Support the updating of codes, reference materials, and product catalogues with help from junior engineers.

Key Responsibilities: Develop, maintain, and customize WordPress websites, including theme development, plugin integration, and troubleshooting. Build and manage WooCommerce-based e-commerce sites, including product setup, payment gateway integration, and order processing workflows. Work with Shopify to create responsive and visually appealing e-commerce stores, ensuring seamless integration with third-party apps and tools. Collaborate with the design and content teams to implement user-friendly and visually appealing websites. Ensure that websites are optimized for speed, performance, and SEO. Troubleshoot and resolve front-end and back-end issues across WordPress, WooCommerce, and Shopify platforms. Implement and customize plugins and third-party APIs to extend functionality. Conduct regular site audits to ensure the sites are secure, updated, and functioning optimally. Assist in testing and quality assurance to ensure that new features and functionality meet standards. Stay up to date with industry best practices, web standards, and emerging technologies. Skills & Qualifications: Minimum of 2 years of professional experience in CMS development, focusing primarily on WordPress. Strong experience with WooCommerce and Shopify for building and maintaining e-commerce stores. Proficient in HTML, CSS, JavaScript, PHP, and MySQL. Experience with theme and plugin development, customization, and optimization in WordPress. Knowledge of Shopify's Liquid templating language and experience customizing themes and integrating with third-party services. Familiarity with page builders (e.g., Elementor, WPBakery) and other WordPress tools. Ability to work with APIs and third-party integrations (e.g., payment gateways, shipping providers). Strong problem-solving skills and attention to detail. Understanding of SEO best practices and experience implementing them in CMS platforms. Experience with version control systems (e.g., Git). Ability to work both independently and as part of a collaborative team. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹22,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Position: Engineer – Electrical Experience: 6+ years Education: Degree in Electrical Engineering Industry Preference: Experience in Life Sciences sector preferred Key Responsibilities: Develop project specifications based on client requirements. Design and develop Single Line Diagrams (SLDs) for power distribution systems at various voltage levels. Perform equipment sizing for transformers, DG sets, UPS, batteries, APFC panels, and cables (HT/LT). Carry out detailed engineering calculations , including: Cable voltage drop Earthing system design Indoor/outdoor lighting design Lightning protection system design Prepare various electrical layout drawings: Substation , power , cable tray , lighting , earthing , and lightning protection layouts for both process and non-process buildings. Create electrical tender documents , handle bid evaluations (technical and commercial), and issue technical recommendations . Generate project deliverables such as load lists, cable schedules , and bills of material . Conduct site visits to identify and resolve project-related issues