We are looking to expand our security operations capabilities within a rapidly expanding team that provides security services to protect our business and clients. This role will report into our Security Operations Manager and will work closely across all IT Teams and business units. In this role, you will be responsible for monitoring, detecting, and responding to security incidents, as well as managing the overall security posture of the organisation's Microsoft ecosystem. The ideal candidate will have a deep understanding of Microsoft security tools, systems, and best practices. Your success will contribute to helping improve security across the business, making recommendations and assisting with the delivery of a continuous improvement security strategy. Training time and support will be provided for you to achieve accreditations from Microsoft Security Operations Analyst through to Microsoft Certified Security Administrator Associate. Requirements What You'll Do: General Duties And Responsibilities Actively monitor security logs, alerts, and events from Microsoft security solutions (e.g., Microsoft Sentinel, Microsoft Defender for Identity, Microsoft Defender for Endpoint, Azure Security Center) to detect potential security threats and vulnerabilities. Analyse security and risk issues, to provide risk-weighted recommendations to internal users and customers. Investigate, analyse, and respond to security incidents involving Microsoft environments. Provide root cause analysis and document findings for post-incident reviews. Monitor, react to, investigate, and respond to all real or perceived information security and cyber related events, issues, incidents, threats and attacks. Gather, analyse, and integrate threat intelligence related to Microsoft products and services to enhance detection and response capabilities. Work with existing teams (Service desk, Software Engineering, DevOps, Data) to quickly assess security issues and process the most appropriate action. Follow, create and improve standard security operation procedures and practices to protect the business and clients. Support internal and external audits related to Microsoft environments, ensuring compliance with security policies, regulatory requirements (e.g., GDPR), and best practices. Provide guidance and training to internal teams on best practices for securing Microsoft environments, including safe use of Microsoft 365, Azure Active Directory, and other key Microsoft services. Ability to install security software and applications. Incident Management Track and manage security incidents, ensuring incidents are triaged, prioritized, and responded to within the organisation's SLAs. Provide clear and concise communication with stakeholders regarding incident status and resolution. Assist and support the manager in event/incident handling and investigations. Support the Critical Incident Management process for cyber related events. Inclusion with our 24/7 on call rota. Collaboration and Effective Communication Work closely with IT, system administrators, and other security teams to coordinate incident response efforts, identify vulnerabilities, and implement mitigation strategies across the Microsoft technology stack. Communicate regularly with the Service Delivery managers and Service Delivery team members. Ensure that the IT Security documentation is maintained and updated regularly as required. Who You Are: 2+ years of experience in Security Operations, IT security, or a similar field, with a focus on Microsoft technologies. Experience with security incident detection, analysis, and response in a Microsoft-centric environment. Familiarity with Microsoft Defender for Endpoint, Microsoft Sentinel, Microsoft Defender for Identity, and Azure Security Center. Experience of working in a diverse Global Company. Excellent knowledge of Computer Networking and IT Security and strong endpoint and networks troubleshooting skills. Experience with Security frameworks, ISO 27001, Cyber Essentials, NIST, PCI. Experience of investigating security issues/incidents. Desirable knowledge of security solutions and technologies including Network Firewalls, proxy technologies, EDR, SIEM. Desirable qualifications Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, CompTIA Security+, Certified Information Systems Security Professional (CISSP), or other relevant security certifications. Good communication (English Writing, Reading and Speaking) skills and ability to articulate subjects clearly. Proven analytical and problem-solving skills. Strong documentation skills. Organised, methodical and self-motivated. Keeping abreast of industry trends and security technologies. Takes the initiative to proactively resolve issues within own remit and recognises when escalation is required. Uses own knowledge and experience to make sounds judgements or assist others with sound judgements. Considers the regional and global implications of what we do in our own areas of responsibility. Identifies and builds relationships across team and region. Understands need to work within project scope, including price. Shows understanding of others in order to influence as appropriate. Show more Show less

This role focuses on managing and developing compliance driven reviews, investigations and complex problem-solving engagements using forensic accounting, business intelligence and technology solutions across Asia. Role tasks and responsibilities: 1. Perform thorough investigations requiring data analysis, funds flow tracing, process walkthroughs, financial and non-financial document review, review of electronic data and loss quantification 2. Conduct effective confrontational and information gathering interviews in the course of factual investigations or compliance assessments 3. Conduct in-depth public domain research in English in connection with engagements 3. Work collaboratively and efficiently with data analytics, business intelligence and technology teams 4. Write well-structured reports and proposals in professional English 5. Conduct projects, ensuring rigorous quality control and high service delivery 6. Conduct projects effectively to deliver on budget 7. Manage client expectations proactively and provide period updates 8. Ensure successful completion of the project through to prompt invoicing 9. Mentor junior members of the team from a technical, professional or project management perspectives 10. Represent Control Risks at events and other business development functions to develop Control Risks' profile in the South Asia region. 11. Assist with the development of strategies and business plans to expand Control Risks' standing with existing and potential clients in the South Asia region. 12. Seek to identify opportunities to differentiate Control Risks' services by applying crisis management, business intelligence and political and country risk methodologies from other practice areas. Requirements Essential 1. Strong technical forensic accounting, compliance review, interview and investigative skills a must 2. Advanced skills in research, business intelligence, analysis and report writing 3. Extensive and demonstrable experience of operating within consulting or commercial environments 4. Excellent verbal and written communication skills 5. Methodical approach and strong project management skills 6. Close attention to detail 7. Fluency in English (spoken, written, reading) 8. Willingness to travel to client locations Preferred 1. Accounting designation (CA, CPA or ACCA for instance) Show more Show less

As a key member of the DTS IT Service Delivery team, the Service Delivery Shift Lead is responsible for: Proactively managing the support of the IT estate and end user services across all global locations where Control Risks operates. Working as part of a 24 by 7 support capability, to provide a seamless service to globally dispersed end users Working as part of Enterprise Technology Services to support and protect the company's electronic assets, irrespective of region. Working with key members of the business to feed new requirements into the IT business partner team and ensure the overall IT needs of the business are met from a service perspective. This role requires excellent communication and people management skills as well as the ability to work across regions with peers and colleagues as a team player. Knowledge and experience of working within ITIL-aligned service environments is required. Requirements What You'll Do: IT Service Owns and manages incidents, major incidents, service requests and problems with ensuring all information is updated accurately on the IT Service Management toolset (ServiceNow), and regular updates are made to the business in an appropriate manner. Accountable for producing post major incident reports for internal management and audit compliance. Flags issues with global vendors, as necessary. Manages IT Security incidents as per the IT Security process, in cooperation with our internal IT Security team and other vendors as required. Acts as the champion of IT customer service ensuring services run and perform adequately from their devices; flag any work that requires to be resolved to the correct resolving team and assists in prioritizing the workload. Proactively manages IT Service, ensures any service trends are raised as problem tickets and actively participates within the problem management process, with the goal of driving down the number of overall number of incidents. Proactively ensures that the incidents and requests raised by end users, are followed up on, in line with internally agreed SLAs, regardless of support queue ownership. Ensure all process data sets including "Joiners, Movers, Leavers," asset register, etc., are maintained and remain accurate, for all global locations Establishes excellent relationships with peers on a global level, ensuring support services are provided consistently to the business on a global basis. Implements and adheres to Service Level Agreements (SLAs) Collaboration with resolver groups to address SLA performance shortfalls Where necessary, partakes in audit review meetings Strategy Actively contributes to IT Service strategy and design, actively ensure the whole team works and contributes towards the Service Delivery roadmap Actively contributes towards the internal service delivery continuous improvement initiatives to drive operational and business improvements. Where applicable, clearly demonstrates return on investment on efficiency opportunities. People management and communication Manages IT service delivery staff on shift, including mentoring, developing technical skills and "soft" skills, performing objective setting, 1:1 meetings, performance management and growth. Ensures all support staff adhere to internal ITSM processes and promotes ITIL best practices. Accountable for the optimal operation of service, delivering effective and efficient high value/quality IT services to the business across all business functions. Contributes to the IT Service reporting; performance metric reporting, outlining what has gone well and what needs to be improved as part of structured weekly and monthly reporting Accountable to produce the daily shift handover notes Show more Show less

Control Risks is currently looking to hire a Location Security Lead to support a global banking client, based in Bangalore. The Location Security Lead will provide leadership and mentorship to a team of Security Managers and external vendors responsible for the physical security of branches, offices, and other facilities within Bangalore. As the location level leader of physical security, they are the key point of contact for operational security matters and are required to engage all stakeholders through excellent communication and account management skills. Responsibilities: Primary responsibility is to keep the bank and its stakeholders safe. Lead by example and model behaviours that are consistent with the Control Risks values. Support and facilitate the implementation of the partnership Security Playbook. Devises local procedures for access control, CCTV surveillance and alarm monitoring in alignment with global and local standards incorporating best practices and innovative thinking in the delivery of security. Ensures in-location security system maintenance, minor project works, and software/hardware upgrades are executed in alignment with bank stakeholder requirements, global and local standards. Conducts local risk assessments, makes recommendations on physical security measures and implements them in accordance with global and local standards. Monitor and manage the scope of security services and ensure any recommendations or stakeholder requests are properly aligned with account leadership and documented and approved through change request procedures. Create and maintain networks within the Bank and externally to be aware of industry changes, impacts upon and threats to the Bank. Communicates with and advises the relevant bank and other account stakeholders about any security issues that arise. Manage through self and the security supervisory team to achieve the following, Adequate training in life safety, cardiopulmonary resuscitation, first aid, security systems operation and maintenance, security awareness, standard operating procedures, account security standards, local and national regulations. Security screening, training records and regulatory certifications are maintained. Monitoring and control of access to buildings by all staff and visitors, critical building operations, tours of properties, VIP visits and special events. Support the hiring process of security staff personnel. Report on the performance of all security guarding, close protection and security system maintenance and minor installation vendors. Regular management and operational reports including SLA achievement, KPI's, control reviews, project progress, property conduct and compliance reviews etc. Efficient and cost-effective management and delivery of premises security systems and services. Security and related front line staff are kept informed of site-specific activities, events, and developments. Determines, and if necessary, arranges for appropriate training. Maintains on-going communications with all Bank Operations, Property Managers, Building Operations Managers, and other building services related staff regarding site operations. Maintains proficiency with building's life safety and security systems and trains security staff, Shift Leaders and non-security frontline staff with respect to their security operation and emergency response procedures. Provides leadership for emergency response at the country, property, or site. Manages security and safety incidents, follow-up investigation and reporting to all stakeholders. Conducts performance reviews of security staff. Assists in performance/behaviour related meetings regarding security staff. Requirements 4-6 years prior commercial security and/or law enforcement related experience. Candidates from a Facilities Management background with prior security responsibilities will be considered. Proven managerial and leadership ability. Excellent communicator at all levels of the organization. Able to comprehend and interpret most business documents. Able to respond effectively to sensitive issues. Able to write reports and manuals. Able to make effective and persuasive presentations on security training, concepts, and procedures to both staff, public groups and senior management stakeholders. Able to forecast and prepare annual budgets, including basic financial analysis to support justification of security expenditure. Working knowledge of Microsoft Word/Excel. Excellent understanding of the operation of Access Control, CCTV & Burglar Alarm systems. Basic knowledge of IP networks. Good written and oral English and excellent local language ability. Show more Show less

We are inviting expressions of interest for an upcoming physical security SOC project based in Bangalore. As part of an embedded team working for a high profile multinational company, this SOC will require a number of experienced security operators. The SOC Operator is responsible for using best practices to identify, analyze and support all incidents that are either impactful or potentially impactful to business, resources, the company brand and or its employees. This position is responsible for communicating information surrounding those incidents to leadership or personnel as appropriate. The SOC Operator will monitor cameras and alarms, and dispatch associated security officers via telephone and radio, operate access control technology, and provide general assistance to both employees and visitors. The SOC Operator supports regional and global headquarters and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents. Requirements Minimum 2 years’ experience working in a Security Operations Centre team (physical security focus). Be based in Bangalore or have a strong level of motivation to relocate there (from elsewhere in India). Advanced computer skills and proficiency. Above average computer hardware and software knowledge. Excellent verbal and written communication skills. Strong critical thinking, analytical and problem-solving skills. Self-motivated and able to work under little to no direct supervision. Able to work in a team environment. Proficiency in systems like Lenel, CCURE 9000, Honeywell, or Genetec. Able to multitask and manage detail-oriented tasks. Able to discern patterns and trends in a logical fashion. Able to remain calm and professional when under stress. Able to make sound decisions in a timely manner during crisis situations. Able to manage and protect highly confidential and proprietary information.

Are you passionate about cybersecurity and driven to protect organizations from evolving threats? Do you thrive in a collaborative environment where you work with sharp minds to detect, respond, and stay ahead of cyber adversaries? Join our DTS - Global Security Operations Team The Security Operations Team is responsible for safeguarding the security of Control Risks systems, infrastructure and providing internal advocacy for security practices. Opportunity to work closely with product and platform teams throughout the company to help ensure that Control Risks systems meet both safety and security compliance. As a Security Analyst, you will be responsible for continuous threat detection, monitoring, and incident response across the organization's environment. This role plays a critical part in safeguarding systems, networks, and data from cyber threats and requires a combination of technical expertise, situational awareness, and analytical thinking. Requirements What You'll Do: Key Responsibilities: Continuously detect, investigate, analyze, and respond to security incidents, providing root cause analysis and documenting findings for post-incident reviews. Collect, evaluate, and integrate threat intelligence—specifically related to Microsoft products and services—to strengthen detection and response capabilities. Identify and implement opportunities for automation and process improvement to reduce manual efforts and improve operational efficiency. Perform detailed analysis of security investigations and incidents to generate metrics and assess the effectiveness of operational workflows. Develop and enforce procedures for auditing and remediating non-compliance with established information security standards. Investigate, contain, and coordinate recovery from security incidents across both enterprise and cloud environments. Support the creation, enhancement, and continuous improvement of incident response playbooks and escalation procedures. To be successful in this role you will: Bring 2-4 years of relevant experience in Security Operations, IT Security, or a related domain. Have practical knowledge of security technologies including network firewalls, proxy solutions, endpoint detection and response (EDR), security information and event management (SIEM), and email security systems. Demonstrate hands-on experience with security tools and platforms, preferably but not mandatorily including Microsoft Defender for Endpoint, Microsoft Sentinel, Microsoft Defender for Identity, and Azure Security Center. Be familiar with key cybersecurity frameworks and standards such as ISO 27001, Cyber Essentials, and NIST. Have working knowledge of both Windows and Linux environments, along with exposure to open-source intelligence (OSINT) tools and techniques. Exhibit strong analytical thinking and problem-solving abilities, complemented by excellent technical documentation skills. Communicate effectively and confidently, with the ability to explain complex security issues to both technical and non-technical audiences. Show more Show less

Main purpose: Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms. This role will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design. What You'll Do Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained Make recommendations for changes when required and ensures the relevant testing and CAB entry has been carried out and approved Resolves major incidents outside core working hours when on call Escalates incidents and problems to the Service Delivery Manager when required and ensures a resolution is applied promptly Participates in disaster recovery testing and rehearsals Network Administration of switch and firewall configuration Resolving alerts from the monitoring systems for all network services and systems Maintenance of development and testing network environment sIdentifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business Aiding with the management of the internal and public DN Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance Infrastructure Administration of Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL and Azure Web App Engaging directly with application development, application support and security teams as part of analysis and remediation of identified risks and issues. Undertake timely security patching activities to ensure all infrastructure components remain free of vulnerabilities Coordination of penetration and vulnerability testing across company systems and networks Analyse, design, test, install, document, implement and support complex network solutions in cloud environments. Demonstrate good judgment, identifying problems in advance and proposing solutions. Possess and maintain a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to design and operate networks to support ease of use, self-service, automation, and reliability of services Communication Communicate regularly with the Service Delivery managers and Service Delivery team members Ensure that the team documentation is maintained and updated regularly as required Provide input to the monthly IT Services report Who You Are Essential Minimum 5-8 years of experience in a technical support role including networking and infrastructure Extensive knowledge of network technologies (ports/protocols, access control, routing and firewall Proven support background with both on-prem servers and IAAS cloud platforms including Azure Infrastructure Strong administration capabilities in Active Directory and Azur AD. Good working knowledge of Active Directory services, including reporting and auditing of Active Directory objects Knowledge of Cloud telephony, Azure communication services (ACS) and Session Border Controllers (SBC’s) Knowledge of penetration testing methodologies Knowledge of Intrusion detection/prevention systems (IDS/IPS/WAF) and vulnerability assessment tools Experience of investigating security issues/incidents Extensive LAN switch knowledge Experience in building and documenting Processes and Procedures; Experience in producing implementation documents (e.g. new office setup) Extensive VPN and Global network routing implementation and support Resolving complex IT issues in a Tier 2-3 capacity Pref erred Experience with IAAS on Google Cloud Platform. Knowledge of Autopilot and Intune Working in a Project Management framework. Knowledge of Information security compliance standards (ISO27001) Experience of dealing with third party outsourcing companies Skilled in using scripting tools (PowerShell & PowerBI) ITIL Version 3 foundation level or above desirableAzure certification AZ-104: Azure Administrator Associate Proven analytical and problem-solving skills Strong documentation skills Organized, methodical and self-motivated Strong analytical skills and attention to detail Ability to visualise and analyse problems affecting multiple systems/locations Takes the initiative to proactively resolve issues within own remit and recognises when escalation is required Uses own knowledge and experience to make sounds judgements or assist others with sound judgements Considers the regional and global implications of what we do in our own areas of responsibility Identifies and builds relationships across team and region Understands need to work within project scope, including price Shows understanding of others in order to influence as appropriate Show more Show less

Control Risks is seeking a highly technical, detail-oriented Data Analyst to join our Data & Technology Consulting (DTC) team. This role is deeply embedded in data analytics, scripting, ETL workflows, and reporting. The candidate is required to have strong skills in Python, SQL, Power BI, Microsoft Fabric, and PowerApps. The successful candidate will play a critical role in developing and implementing data solutions that power our consulting engagements. This is not a generic data analyst role, we're looking for a problem-solver who thrives in complex, fast-paced environments, is confident writing production-level code, and can develop intuitive, scalable reporting solutions. Tasks & responsibilities: • Interrogate, clean, and assess structured and unstructured data for integrity, completeness, and business relevance. • Build and optimize robust ETL pipelines to normalize disparate datasets and enable downstream analysis. • Write efficient SQL and Python scripts to support custom data transformations, enrichment, and automations. • Design, build, and maintain interactive Power BI dashboards and PowerApps solutions aligned to client and internal requirements. • Interpret and analyse complex financial, operational, and transactional datasets to surface insights and support investigative work. • Document methodologies, code logic, data assumptions, and business context throughout the project lifecycle. • Collaborate across multi-disciplinary teams to ensure timely delivery of work products and reporting solutions. Requirements • Minimum 3 years of hands-on experience with: • Writing production-level SQL and Python for data transformation and automation. • Building and maintaining ETL pipelines for large, messy, and complex datasets. • Designing and deploying workflows and reports using Power BI, PowerApps, and Microsoft Fabric. • Advanced proficiency in Excel (pivoting, modelling, formulas, data wrangling). • Demonstrated experience working with relational databases and open-source tools. • Strong understanding of data structures, normalization, and query optimization. • Proven ability to manage multiple priorities in a deadline-driven environment. • Self-motivated, methodical, and committed to high-quality outcomes. • Excellent written and verbal communication in English. Preferred Skills • Experience in consulting, compliance, or risk advisory environments. • Comfort navigating ambiguity and changing priorities. • Exposure to version control systems (e.g., Git), cloud data tools, or APIs is a plus. Education • Bachelor's Degree in Computer Science, Data Science, Information Systems, or a relevant quantitative field. Show more Show less

Main purpose: Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms. This role will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design. Requirements What You'll Do: Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained. Make recommendations for changes when required and ensures the relevant testing and CAB entry has been carried out and approved. Resolves major incidents outside core working hours when on call. Escalates incidents and problems to the Service Delivery Manager when required and ensures a resolution is applied promptly. Participates in disaster recovery testing and rehearsals. Network Administration of switch and firewall configuration. Resolving alerts from the monitoring systems for all network services and systems. Maintenance of development and testing network environments Identifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis. Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business. Aiding with the management of the internal and public DNS Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture. Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance. Infrastructure Administration of Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL and Azure Web Apps. Engaging directly with application development, application support and security teams as part of analysis and remediation of identified risks and issues Undertake timely security patching activities to ensure all infrastructure components remain free of vulnerabilities Coordination of penetration and vulnerability testing across company systems and networks Analyse, design, test, install, document, implement and support complex network solutions in cloud environments Demonstrate good judgment, identifying problems in advance and proposing solutions Possess and maintain a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to design and operate networks to support ease of use, self-service, automation, and reliability of services Communication Communicate regularly with the Service Delivery managers and Service Delivery team members Ensure that the team documentation is maintained and updated regularly as required Provide input to the monthly IT Services report Who You Are: Essential Minimum 5-8 years of experience in a technical support role including networking and infrastructure Extensive knowledge of network technologies (ports/protocols, access control, routing and firewalls) Proven support background with both on-prem servers and IAAS cloud platforms including Azure Infrastructure. Strong administration capabilities in Active Directory and Azure AD. Good working knowledge of Active Directory services, including reporting and auditing of Active Directory objects Knowledge of Cloud telephony, Azure communication services (ACS) and Session Border Controllers (SBC's) Knowledge of penetration testing methodologies Knowledge of Intrusion detection/prevention systems (IDS/IPS/WAF) and vulnerability assessment tools Experience of investigating security issues/incidents Extensive LAN switch knowledge Experience in building and documenting Processes and Procedures; Experience in producing implementation documents (e.g. new office setup) Extensive VPN and Global network routing implementation and support Resolving complex IT issues in a Tier 2-3 capacity Preferred Experience with IAAS on Google Cloud Platform. Knowledge of Autopilot and Intune Working in a Project Management framework. Knowledge of Information security compliance standards (ISO27001) Experience of dealing with third party outsourcing companies Skilled in using scripting tools (PowerShell & PowerBI) ITIL Version 3 foundation level or above desirable Azure certification AZ-104: Azure Administrator Associate Proven analytical and problem-solving skills Strong documentation skills Organized, methodical and self-motivated Strong analytical skills and attention to detail Ability to visualise and analyse problems affecting multiple systems/locations Takes the initiative to proactively resolve issues within own remit and recognises when escalation is required Uses own knowledge and experience to make sounds judgements or assist others with sound judgements Considers the regional and global implications of what we do in our own areas of responsibility Identifies and builds relationships across team and region Understands need to work within project scope, including price Shows understanding of others in order to influence as appropriate Show more Show less

This role will act as the technical main point of contact for all aspects of ServiceNow and its effective implementation within Control Risks. As a ServiceNow SME, you will play a crucial role in designing, developing, and implementing ServiceNow solutions to enhance business processes and user experiences. You will collaborate with stakeholders to gather requirements and translate them into technical solutions. The role holder is also responsible for overseeing the work provided by a 3rd party organisation who, under contract, offer support and development services to Control Risks. Requirements What You'll Do: Core involvement in the technical implementation of ServiceNow, using Service Management best practices based on industry standards. Co-design and develop new ServiceNow solutions and Services as required by the business. Take ownership of defined complex business requirements and work them to completion with the support of the DTS Management team, as well as the 3rd party organisation offering development services. The role holder will be responsible for the upkeep of the system, ensuring that the platform is on the latest release version, as stipulated by ServiceNow. Where possible, the Automated Test Framework (ATF) will be used to help with the automation of the test cases to allow for quicker regression testing and smoother upgrades. Responsible for estimating the level of effort for each requirement submitted. This role will have the responsibility to interface with a 3rd party support and development organisation, who are available to assist in large technical implementations. There is a requirement for the role holder to be knowledgeable within the ITSM space of ServiceNow, however other areas also such as HR and Finance modules. It is also expected for the role holder to have a good understanding of the ‘Employee Centre'. Leverage your technical knowledge and experience to ensure optimisation of the ServiceNow platform. Identify opportunities for automation and process efficiencies by making use of ServiceNow. Perform baseline assessments showing areas of the toolset being used and opportunities that can be targeted for further value generation. Contribute to the Continual Service Improvement (CSI) process by identifying areas which can be addressed to generate either return or value on investment. Responsible for filling out weekly timesheets to account for work performed. Who You are: Wide-ranging experience in developing and customising ServiceNow, including workflows and integrations Can demonstrate examples where automation projects have been successful Experience using Flow Designer and can provide examples where integrations have been built, via the ServiceNow APIs, with other platforms Proficiency in ServiceNow Virtual Agent and/or Robotic Process Automation (RPA) Strong problem-solving and analytical abilities Effective communication and collaboration skills across all levels Minimum 3 years' experience developing within ServiceNow Certified ServiceNow Administrator Excellent programming skills in JavaScript Qualified up to ITIL Foundation level or a graduate with a relevant IT degree. Natural Interest in IT and technology Professional, polite, able to work under pressure. Must demonstrate a methodical and clear approach to troubleshooting problems as well as being able to make use of existing solutions. Excellent communications skills - good listener, calm manner Collaborative and a team player Ensures delivery of exceptional service to clients.

This role focuses on managing and developing compliance driven reviews, investigations and complex problem-solving engagements using forensic accounting, business intelligence and technology solutions across Asia. Role tasks and responsibilities: Perform thorough investigations requiring data analysis, funds flow tracing, process walkthroughs, financial and non-financial document review, review of electronic data and loss quantification Conduct effective confrontational and information gathering interviews in the course of factual investigations or compliance assessments Conduct in-depth public domain research in English in connection with engagements Work collaboratively and efficiently with data analytics, business intelligence and technology teams Write well-structured reports and proposals in professional English Conduct projects, ensuring rigorous quality control and high service delivery Conduct projects effectively to deliver on budget Manage client expectations proactively and provide period updates Ensure successful completion of the project through to prompt invoicing Mentor junior members of the team from a technical, professional or project management perspectives Represent Control Risks at events and other business development functions to develop Control Risks' profile in the South Asia region. Assist with the development of strategies and business plans to expand Control Risks' standing with existing and potential clients in the South Asia region. Seek to identify opportunities to differentiate Control Risks' services by applying crisis management, business intelligence and political and country risk methodologies from other practice areas. Requirements Essential Strong technical forensic accounting, compliance review, interview and investigative skills a must Advanced skills in research, business intelligence, analysis and report writing Extensive and demonstrable experience of operating within consulting or commercial environments Excellent verbal and written communication skills Methodical approach and strong project management skills Close attention to detail Fluency in English (spoken, written, reading) Willingness to travel to client locations Preferred Accounting designation (CA, CPA or ACCA for instance)

Control Risks is looking to hire a Cluster Security Lead to support a global banking client, based in Mumbai. This high-profile role will lead and mentor a team of Country Security Managers and external vendors responsible for the physical security of branches, offices, and other facilities within the South Asia cluster (India, Nepal, Sri Lanka and Bangladesh). Responsibilities: Primary responsibility is to keep the bank and its stakeholders safe. Oversee and provide expert guidance to ensure the smooth flow of security operations for all commercial, retail and data centre properties within the South Asia cluster. Plan, approve and oversee the delivery of security system and operational projects, including tracking and reporting on milestones. Manage performance and compliance of all Security Guarding and System partners to meet relevant standards and regulations, vendor capability assessment, negotiation of new/renewal of contracts, vetting, approval of quotations, setting and monitoring KPI's and SLA's Ensure all staff responsible for Security duties including vendors are trained and meet certification and qualification standards. Conduct region wide training and seminars as required. Draft and approve security processes and procedures and ensure alignment with Group standards. Conduct risk/audit assessment to ensure measures in relation to Security are implemented/executed in accordance to established processes and align with Group standards. Provide expert advice to all stakeholders in areas related to security. Represent security in incident, crisis and BCP phases. Lead critical post incident investigations, root cause analysis and follow up remediation plans. Review existing measures and recommend improvement plans to enhance security regime. This includes sourcing and evaluating new technology/processes in the market for possible implementation. Drafting and presenting of budget plan for approval. Coordinate and work with relevant Government Authorities/Ministries to implement programs/plans and to ensure the bank's policies and guidelines align with the regulatory requirement. Conduct event risk assessment and arrangement of security coverage for events including close protection of VVIPs. Monitoring of global situation and recommend/implement measures to curb arising trends to safeguard the interest of the bank. Represent Security function in various regional forums such risk, crisis, incident, BCP, technology operations and other working groups. Support and facilitate the implementation of the partnership Security Playbook. Ongoing security risk and operational assessment to ensure compliance with bank standards, escalation of any issues and recommendations for mitigation. Monitor and manage the scope of security services and ensure any recommendations or stakeholder requests are properly aligned with account leadership and documented and approved through change request procedures. Create and maintain networks within the Bank and externally to be aware of industry changes, impacts upon and threats to the Bank. Regular engagement with senior stakeholders of the Bank and other account stakeholder to keep key issues in focus, immediately notify of any security issues and provide support to regional initiatives. Requirements: Bachelor's degree in Security Management, Criminal Justice, or a related field (or equivalent experience). 10+ years of prior commercial security and/or law enforcement related experience with a demonstrated track record of leadership and team management. Able to make effective and persuasive presentations on security training, concepts, and procedures to both staff, public groups, and senior management stakeholders. Proficiency in using security technology, incident management software, and communication systems. Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure. Excellent communication skills, both written and verbal, for effective coordination and reporting. Proven ability to collaborate with diverse teams and adapt to dynamic situations. Knowledge of global security trends, best practices, and emerging technologies.

We are seeking a highly motivated and detail-orientated e-mail marketing executive. This role will work directly alongside our global marketing function, reporting into The Email Marketing Manager, to implement and deliver email and marketing automation campaigns. This is an excellent opportunity for someone with a solid understanding of email build, campaign automation and CRM audience segmentation. The ideal candidate should be proactive and comfortable working in a fast-paced environment, with a passion for digital marketing. This role would also require a keen interest in performance tracking and email marketing analysis. Requirements What You'll Do: Campaign automation and email marketing Support the Email marketing manager in the development of email, campaign automations and events within ClickDimensions and Microsoft D365 CRM, working alongside the Senior Digital Manager, Marketing, the CRM Product Owner, IT and Sales. Help users identify different segmentation criteria based on audience behaviour, demographics, geography, and industry etc. Create emails, implement a/b testing, personalisation, and dynamic content within email sends and help create automations/flows as required. Create forms for the websites using ClickDimensions as required. Ensure campaign automation execution is fully integrated with the corporate website, delivering seamless and consistent user experience (UX) for users. Processes and Governance Input into email template best practice and the development within all operating procedures. Ensure all processes are understood and applied by the marketers. Ensure both emails and automations are on-brand and applying best practice. Automation and Email Performance Analytics Measure and advise on the optimisation of email sends and lead nurturing campaigns with a focus on driving better engagement, efficiency, and scalability. Who You Are: Min. 2 experience within a digital or marketing role preferably within a B2B environment, or service, or support function Experience of ClickDimensions, Marketo Eloqua, Pardot (Salesforce) or a similar marketing automation platform A good understanding of current email - and ideally, marketing automation - principles Proven track record of measuring the performance of digital marketing activities and campaigns. Solid understanding of CRM systems and the connectivity with automation platforms. Qualifications And Skills University degree or higher education qualification (business, marketing, digital or a related subject desirable). Excellent verbal, presentation, and written communication skills with an ability to engage at all levels. Excellent time-management skills with the ability to prioritise and manage competing priorities. Ability to work under pressure, demonstrating a professional manner when working to tight deadlines and last-minute changes. Excellent attention to detail in the production of accurate deliverables. Applies good judgment to problem-solving and decision making. Analytical with the ability to interpret data and make recommendations to improve performance

Main purpose: Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms. This role will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design. Requirements What You'll Do: Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained. Make recommendations for changes when required and ensures the relevant testing and CAB entry has been carried out and approved. Resolves major incidents outside core working hours when on call. Escalates incidents and problems to the Service Delivery Manager when required and ensures a resolution is applied promptly. Participates in disaster recovery testing and rehearsals. Network Administration of switch and firewall configuration. Resolving alerts from the monitoring systems for all network services and systems. Maintenance of development and testing network environments Identifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis. Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business. Aiding with the management of the internal and public DNS Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture. Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance. Infrastructure Administration of Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL and Azure Web Apps. Engaging directly with application development, application support and security teams as part of analysis and remediation of identified risks and issues Undertake timely security patching activities to ensure all infrastructure components remain free of vulnerabilities Coordination of penetration and vulnerability testing across company systems and networks Analyse, design, test, install, document, implement and support complex network solutions in cloud environments Demonstrate good judgment, identifying problems in advance and proposing solutions Possess and maintain a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to design and operate networks to support ease of use, self-service, automation, and reliability of services Communication Communicate regularly with the Service Delivery managers and Service Delivery team members Ensure that the team documentation is maintained and updated regularly as required Provide input to the monthly IT Services report Who You Are: Essential Minimum 5-8 years of experience in a technical support role including networking and infrastructure Extensive knowledge of network technologies (ports/protocols, access control, routing and firewalls) Proven support background with both on-prem servers and IAAS cloud platforms including Azure Infrastructure. Strong administration capabilities in Active Directory and Azure AD. Good working knowledge of Active Directory services, including reporting and auditing of Active Directory objects Knowledge of Cloud telephony, Azure communication services (ACS) and Session Border Controllers (SBC's) Knowledge of penetration testing methodologies Knowledge of Intrusion detection/prevention systems (IDS/IPS/WAF) and vulnerability assessment tools Experience of investigating security issues/incidents Extensive LAN switch knowledge Experience in building and documenting Processes and Procedures; Experience in producing implementation documents (e.g. new office setup) Extensive VPN and Global network routing implementation and support Resolving complex IT issues in a Tier 2-3 capacity Preferred Experience with IAAS on Google Cloud Platform. Knowledge of Autopilot and Intune Working in a Project Management framework. Knowledge of Information security compliance standards (ISO27001) Experience of dealing with third party outsourcing companies Skilled in using scripting tools (PowerShell & PowerBI) ITIL Version 3 foundation level or above desirable Azure certification AZ-104: Azure Administrator Associate Proven analytical and problem-solving skills Strong documentation skills Organized, methodical and self-motivated Strong analytical skills and attention to detail Ability to visualise and analyse problems affecting multiple systems/locations Takes the initiative to proactively resolve issues within own remit and recognises when escalation is required Uses own knowledge and experience to make sounds judgements or assist others with sound judgements Considers the regional and global implications of what we do in our own areas of responsibility Identifies and builds relationships across team and region Understands need to work within project scope, including price Shows understanding of others in order to influence as appropriate

Control Risks is seeking a highly technical, detail-oriented Data Analyst to join our Data & Technology Consulting (DTC) team. This role is deeply embedded in data analytics, scripting, ETL workflows, and reporting. The candidate is required to have strong skills in Python, SQL, Power BI, Microsoft Fabric, and PowerApps. The successful candidate will play a critical role in developing and implementing data solutions that power our consulting engagements. This is not a generic data analyst role, we're looking for a problem-solver who thrives in complex, fast-paced environments, is confident writing production-level code, and can develop intuitive, scalable reporting solutions. Tasks & responsibilities: • Interrogate, clean, and assess structured and unstructured data for integrity, completeness, and business relevance. • Build and optimize robust ETL pipelines to normalize disparate datasets and enable downstream analysis. • Write efficient SQL and Python scripts to support custom data transformations, enrichment, and automations. • Design, build, and maintain interactive Power BI dashboards and PowerApps solutions aligned to client and internal requirements. • Interpret and analyse complex financial, operational, and transactional datasets to surface insights and support investigative work. • Document methodologies, code logic, data assumptions, and business context throughout the project lifecycle. • Collaborate across multi-disciplinary teams to ensure timely delivery of work products and reporting solutions. Requirements • Minimum 3 years of hands-on experience with: • Writing production-level SQL and Python for data transformation and automation. • Building and maintaining ETL pipelines for large, messy, and complex datasets. • Designing and deploying workflows and reports using Power BI, PowerApps, and Microsoft Fabric. • Advanced proficiency in Excel (pivoting, modelling, formulas, data wrangling). • Demonstrated experience working with relational databases and open-source tools. • Strong understanding of data structures, normalization, and query optimization. • Proven ability to manage multiple priorities in a deadline-driven environment. • Self-motivated, methodical, and committed to high-quality outcomes. • Excellent written and verbal communication in English. Preferred Skills • Experience in consulting, compliance, or risk advisory environments. • Comfort navigating ambiguity and changing priorities. • Exposure to version control systems (e.g., Git), cloud data tools, or APIs is a plus. Education • Bachelor's Degree in Computer Science, Data Science, Information Systems, or a relevant quantitative field.

To provide techno-functional expertise of the D365 CE modules with focus on enhancing the performance, efficiency and capability of the Control Risks business. This is a hands-on role and the holder will equally provide configuration and development to Dynamics 365 CE, focusing primarily on Case Management (Customer Services) This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way. This is a contract (12 months but with a contractor evaluation at the end of 3 months) Requirements What You'll Do: Working closely with the Enterprise Applications Solution Architect to develop and deliver D365 CE initiatives - especially relating to Customer Services (Case Management). This will also include the Power Platform Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog. Developing & enhancing the D365-CE suite - including plugins, extensions, customisations and integrations Developing functional designs, test plans and scripts where applicable Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions. Advising customers on best practices for D365 CE & Power Platform processes, user interface and architecture Implementing product best practices based on Microsoft Dynamics standards and supported configurations Working closely with the D365 technical delivery manager on areas that require further engagement with the business and partner where required. Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures. Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs. Working with the business SME's, help with knowledge, answer questions, drive a knowledge base. Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams. Inspiring the business through demonstrations of the possibilities of D365 CE modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions. Maximising the use of D365 CE partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible. Who You Are: Must have in depth knowledge of Dynamics 365 CE Excellent understanding of Customer Services and its interrelationship with the Sales areas Good grasp of new and emerging technology trends Ability to work in an Agile/Sprint based mode Problem Solving Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s) Innovation & Creativity Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients. Shows initiative in work, contributing new solutions or new ways of doing things Applied Thinking/Decision Making Be prepared to make decisions and effective implementation of those decisions Translates decisions into effective actions and implementation Acts decisively and make difficult decisions even if unpopular Results Oriented Delivers on personal objectives to deliver to strategic and department plans - Focuses on delivery, strives to exceed expectations Shows drive and determination to achieve high standards Driving profit/margin improvement Suggests and makes improvements and efficiencies to manage costs and improve margins Understands need to work within project scope including price Communication, planning work and influencing Communicates clearly and concisely using language appropriate to audience Displays sensitivity to develop constructive relationships with others Plans and organises workload of own and others, suggests priorities as necessary

We are seeking a person with strong initiative to oversee all aspects of project delivery and business administration. The individual will be responsible for providing operational support in accordance with all project and company policies and procedures, as well as establishing and streamlining processes to drive efficiency and accelerate growth. Client project coordination Provide first level of client task management, processing client orders and recording them in internal system. Escalate unclear orders to relevant stakeholders Support the delivery management team with general day-to-day operational tasks and address issues when they arise. Provide internal and external reports on database usage Manage and execute subcontractor purchasing process, verifying data input to ensure accuracy of purchase orders and corresponding supplier invoices Review and support initiatives for the purchasing ordering and expenses process Timesheet reporting Support the creation of training materials and internal reference documents where required Maintain up to date client records and service tracking Provide client usage reports as required Financial support Provide internal and external reports on database usage Manage and execute subcontractor purchasing process, verifying data input to ensure accuracy of purchase orders and corresponding supplier invoices Review and support initiatives for the purchasing ordering and expenses process Operational support Timesheet reporting Support the creation of training materials and internal reference documents where required Maintain up to date client records and service tracking Provide client usage reports as required Requirements Essential Experience in Microsoft Office - especially Excel Strong communication skills with the ability to establish effective and strong working relationships with internal and external contacts Attention to detail Excellent time management and prioritisation Confident to raise concerns and discuss solutions Ability to work effectively under pressure, demonstrating resilience Positive, can-do attitude Preferred Education or work experience in compliance sector Prior experience of using internal enterprise systems Benefits Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment. The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

The aim of compliance-driven due diligence is to assess our clients' actual or potential counterparties, looking for any issues that might pose a reputational or other risk to them. As part of a dedicated team (VANTAGE), the compliance due diligence researcher role involves media research, working with databases, primary documents and other sources to uncover reputational and criminal issues and ultimate beneficial ownership, as well as making sense of complex corporate structures and identifying possible political and sanctions exposure. Your main task will be to review, coordinate and report the findings of OSINT and HUMINT research concisely within short timeframes. A meticulous eye for detail is a must in this challenging, fast-paced role. The right candidate will be a team player who can maintain a positive attitude under pressure. You will be required to make sense of complex information and have a clear and crisp writing style. What you'll do: Work on a range of due diligence assignments, which include corporate compliance/ABAC/ESG and financial crime/IPO/KYC projects Conduct media and database research using complex search criteria and following a strict methodology Liaise with in-country source networks to obtain relevant compliance-related information not available via OSINT sources. Analyse search results within the context of the project and the country, Distil conclusions and identify indirect connections from research findings Rate findings based on standard or tailored risk assessment methodologies Summarise all relevant findings in a report When required, brief and present findings to internal colleagues Collaborate with team members across the firm to deliver joint projects Requirements Essential Knowledge of research techniques, databases, networks, online registers and archives, and research in the general internet Knowledge of the business, political, and social context of a geographical area Native or equivalent fluency in English and Sinhalese Excellence in research and writing in English and clear communication style Communicate complex topics verbally and in writing effectively Ability to summarise large amounts of information in a clear and concise manner Ability to manage and prioritise multiple tasks to tight deadlines Curiosity, attention to detail and problem-solving skills Ability to work independently and in a team Education to degree level Preferred Demonstrated professional experience Fluency in an additional language such as Hindi Benefits Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment. The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

The aim of compliance-driven due diligence is to assess clients" actual or potential counterparties for any issues that may pose reputational or other risks. As a part of the dedicated team (VANTAGE), the compliance due diligence researcher role entails media research, database work, analyzing primary documents and other sources to uncover reputational, criminal issues, ultimate beneficial ownership, and understanding complex corporate structures, political, and sanctions exposure. Your primary responsibility will involve reviewing, coordinating, and reporting OSINT and HUMINT research findings concisely within tight deadlines. Attention to detail is crucial in this fast-paced role. The ideal candidate should be a team player with a positive attitude under pressure, capable of interpreting complex information and possessing clear and concise writing skills. You will: - Work on various due diligence assignments including corporate compliance, ABAC, ESG, financial crime, IPO, and KYC projects - Conduct media and database research using intricate search criteria and following a strict methodology - Collaborate with in-country sources for compliance-related information not available through OSINT - Analyze search results in project and country context, draw conclusions, and identify indirect connections - Rate findings based on standard or tailored risk assessment methods - Summarize all relevant findings in a report - Brief and present findings to internal colleagues when necessary - Work with team members across the organization to deliver joint projects Requirements: Essential: - Proficiency in research techniques, databases, networks, online registers, and general internet research - Understanding of business, political, and social context of geographical areas - Fluency in English and Sinhalese - Strong research, writing, and communication skills in English - Ability to communicate complex topics effectively - Capacity to summarize large amounts of information clearly - Effective task management and prioritization skills - Curiosity, attention to detail, and problem-solving abilities - Capability to work independently and as part of a team - Degree-level education Preferred: - Demonstrated professional experience - Fluency in an additional language such as Hindi Benefits: - Competitive compensation and benefits package - Discretionary global bonus scheme based on performance - Support for hybrid working arrangements - Opportunities for direct responsibility, career development, and collaborative project work - Access to various business resource groups promoting diversity, inclusion, and equity If you need any reasonable adjustments for the interview process, please inform us, and we will accommodate your needs.,