Job
Description
Job Overview: The Residence Manager is responsible for the overall management and day-to-day operations of the residential society. This role involves ensuring premium service standards, maintaining property upkeep, coordinating with various service teams, and addressing resident concerns effectively to uphold the society's luxury living experience. Key Responsibilities: Resident Services & Relationship Management: Act as the primary point of contact for all residents, ensuring their concerns, queries, and requests are addressed promptly and professionally. Foster strong relationships with residents, promoting a welcoming and community-focused environment. Ensure timely communication of notices, events, and updates via email, newsletters, and digital platforms. Handle move-in/move-out processes efficiently, ensuring smooth transitions for residents. Manage VIP requests and provide concierge-style services for high-profile residents. Facility Management & Maintenance: Oversee the upkeep and maintenance of common areas, amenities, and building infrastructure to ensure they meet luxury standards. Conduct regular inspections to assess cleanliness, safety, and general conditions. Coordinate with housekeeping, engineering, and security teams to ensure optimal performance. Address emergency maintenance issues promptly, ensuring minimal disruption. Liaise with external vendors and contractors for specialized services, ensuring compliance with quality and safety standards. Staff Supervision & Coordination: Manage on-site staff including security, housekeeping, concierge, and technical teams. Ensure all staff maintain professional conduct and appearance at all times. Provide training and development programs to enhance staff skills and service levels. Prepare staff rosters, ensuring adequate coverage across all essential functions. Financial & Administrative Management: Oversee the society's/federation budget, ensuring prudent financial management and cost control. Monitor billing, collections, and vendor payments to ensure timely transactions. Maintain records related to maintenance contracts, service agreements, and resident communication. Prepare periodic reports for management on operational activities, expenses, and ongoing projects. Compliance & Safety: Ensure the property adheres to local regulations, building codes, and safety standards. Manage fire safety protocols, security procedures, and emergency preparedness plans. Conduct regular safety drills and training for staff. Event & Community Management: Organize resident engagement activities, including social events, wellness programs, and community gatherings. Collaborate with resident committees to address collective concerns and foster a sense of community. Key Skills: Strong interpersonal skills with a focus on customer satisfaction. Ability to manage multiple tasks efficiently under pressure. Strong conflict resolution and negotiation skills. Keen attention to detail with a focus on maintaining high standards. Note: This role demands a polished demeanor, discretion, and exceptional service orientation to meet the expectations of residents in a high-end community. Show more Show less
