Reservation Executive

Fairmont Hotels Resorts

1 - 3 years

1 - 5 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

room sales guest service opera guest satisfaction front office management customer service front office operations guest handling travel sales sales guest relations operations front office hotel booking hospitality reservation hotel management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly organized and customer-focused Reservation Executive to join our team in Chennai, India. As a Reservation Executive, you will play a crucial role in managing room reservations, maximizing revenue, and ensuring exceptional guest satisfaction.

Plan and coordinate room reservations to optimize occupancy and revenue
Implement effective selling techniques and strategies to maximize room sales
Prepare accurate forecasts, reports, and statistics on a timely basis
Respond promptly to customer inquiries and resolve issues efficiently
Maintain and update the corporate database with guest information and booking details
Collaborate with other departments to ensure smooth operations and guest satisfaction
Train and supervise reservation associates, delegating tasks as needed
Ensure adherence to company policies regarding discounts and corporate rates
Monitor and analyze market trends to adjust reservation strategies
Assist in developing occupancy forecasts for annual budgets
Handle VIP reservations and special requests with utmost care and attention

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