Reservation Executive

Our Flagship Product-BookOne: BookOne is an intuitive Property Management System (PMS) designed for hotels. It simplifies room bookings, check-ins/check-outs, rate and inventory management, and guest experiences, centralized in one platform. With automation, real-time updates, and integrations, BookOne helps properties streamline operations and grow revenue.

The Hotel Mate: The Hotel Mate is a hotel booking platform that connects travelers directly with hotels, charging only a 10% commission on confirmed bookings. It helps hotels maximize revenue, reduce OTA dependency, and maintain full control over pricing and inventory with real-time updates.

Job Overview: We are seeking a detail-oriented, customer-focused Reservation Executive to join our dynamic hospitality tech team. The ideal candidate will be responsible for managing hotel reservations through our online platforms, coordinating with hotel partners, and ensuring a seamless booking experience for guests. This role is ideal for someone who thrives in a fast paced environment and is passionate about delivering top-notch service in the travel and hospitality space.

Key Responsibilities:

• Manage hotel reservations through the company’s OTA (Online Travel Agency) platform.
• Coordinate with hotel staff and guests to confirm bookings, modifications, or cancellations.
• Resolve booking-related issues promptly and maintain high service standards.
• Maintain accurate and up-to-date booking records in the system.
• Assist in onboarding and training hotel partners on our reservation system.
• Provide technical and operational support for OTA and channel manager integrations.
• Identify and implement opportunities for cross-selling services and upgrades to enhance revenue.

Job Types: Full-time, Permanent, Fresher

Pay: ₹19,218.69 - ₹30,621.65 per month

Benefits:

• Flexible schedule

Location:

• Kharghar, Navi Mumbai, Maharashtra (Preferred)

Work Location: In person