Reservation Executive

Ramada By Wyndham Ghaziabad Vasundhara

3 - 5 years

3 Lacs

ghaziabad

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

pricing upselling resolve service communication negotiation

Work Mode

On-site

Job Type

Part Time

Job Description

Key Responsibilities

Handle reservation requests via phone, email, website, and walk-ins
Enter, update, and maintain reservation details in the system
Confirm bookings, cancellations, and modifications accurately
Provide information on availability, pricing, packages, and policies
Coordinate with front office, sales, and operations teams
Ensure maximum occupancy/revenue through upselling and cross-selling
Resolve customer queries and complaints related to reservations
Maintain records and prepare daily reservation reports
Follow company policies and service standards

Skills & Competencies

Excellent communication and customer service skills
Strong attention to detail and organizational abilities
Proficiency in reservation systems and MS Office
Ability to multitask and work under pressure
Sales and negotiation skills (preferred)

Qualifications

Bachelor’s degree or diploma in Hospitality, Travel, or related field (preferred)
3–5 years of experience in reservations or customer service
Experience in hotel/airline/travel reservations is an advantage

Job Type: Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

Food provided
Health insurance
Provident Fund

Work Location: In person

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