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CredenceSoft
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Reservation Executive

Reservation Executive

CredenceSoft

2 years

0 Lacs

navi mumbai maharashtra india

Posted:13 hours ago| Platform:

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Skills Required

service resolve onboarding training support upselling schedule management communication

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Location:

Employment Type:

Job Overview

Reservations Executive

Key Responsibilities

Manage hotel reservations through the company’s OTA (Online Travel Agency) platform.
Coordinate with hotel staff and guests to confirm bookings, modifications, or cancellations.
Resolve booking-related issues promptly while maintaining high service standards.
Keep booking records accurate and up to date.
Assist in onboarding and training hotel partners on our reservation system.
Provide technical and operational support for OTA and channel manager integrations.
Conduct field visits to client locations for support, relationship building, and troubleshooting.
Cross-sell additional hospitality tech products (POS, PMS, Channel Manager, Booking Engine) during interactions.
Identify opportunities for upselling and cross-selling to enhance revenue.

Work Schedule & Shifts

Rotational shifts will be followed.
Evening shifts will be
Work From Home
.
For booking support, shifts will be defined accordingly.
Work on Sundays or public holidays will be compensated with a
compensatory off
.

Requirements

1–2 years of experience in hospitality or travel reservations.
Freshers with relevant skills or training are welcome to apply.
Knowledge of hotel management systems (PMS), booking engines, or channel managers is an advantage.
Strong communication and interpersonal skills.
Customer-centric approach with problem-solving ability.

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