Org. Setting and Reporting This position is located in the India Technology Hub (ITH), Information Technology Service (ITS), in New Delhi, India. The incumbent will work under the direct supervision of the Head, ITH and the overall guidance of the Chief of the Information Technology Service. The ITH is a core pillar in the delivery of solutions under the UN Secretariat Information and Communications Technology (ICT) strategy. ITH/ITS supports the Business and Administrative Solutions Team (BAST/ITS) with the development and support of administrative software solutions for the United Nations Office on Drugs and Crime (UNODC). The incumbent will take a leading role in the development and implementation of IT solutions for the Business and Administrative Solutions Team (BAST). Responsibilities • Review clients' product demands, develop project plans, and ensure implementations are completed on time, within budget and meet client expectations, liaise closely with technical teams. • Proactively communicate regularly with all clients to explore high-level support within the framework of the Service Level Agreement and address any difficulties they may be facing. • Manage requirements by assisting in identifying, documenting, prioritizing, and agreeing on requirements and communicating to relevant stakeholders. • Provide risk management by measuring or assessing risk and developing strategies for its governance. • Provide substantive support for change management by identifying, documenting, prioritizing, and communicating changes to project management scope and communicating them to relevant stakeholders. • Ensure provision of release management through identification, documentation, prioritization and agreement of software releases and communication with relevant stakeholders. • Ensure involvement in product demonstrations, scoping of projects and developing proposals. • Proactively keep all channels of communication with clients open. Communicate with clients on relevant Virtual Community platforms. • Provide problem management including categorization and service levels. Handle client complaints or major incidents effectively. Investigate and solve clients' problems and bring to the attention of the Support Team. • Participate in developing and maintaining project plans, schedules, and budgets. Assist in assuring that deviations from project schedule are addressed and communicated, assist in developing timely project status reports, monitoring project risk factors and escalating project issues. • Lead the design and implement system modules using PowerApps, SharePoint and Power Automate. • Test and debug developed modules and scripts. • Document the developed components and share them with other team members. • Update the development databases, tracking tools and timelines as appropriate. • Prepare status reports on progress made and participate in the preparation of the team's overall status report. • Develop reusable components for use within several systems and across different projects and teams. • Lead the testing and evaluation of new tools and technologies and make recommendations on the adaptation of such tools to the immediate supervisor. • Participate in training users on developed systems and in preparing user documentation. Review and advise on the use of new technologies that will enhance the productivity. • Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Assist with visualizations and updating information material such as web pages or brochures. • Perform any other work-related duties as required. Competencies Professionalism: Has ability to perform analysis, modelling, and interpretation of data in support of decision-making. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Education High school diploma or equivalent is required. Any related certification in Power Platform is desirable. Job - Specific Qualification Any related certification in Power Platform is desirable Work Experience A minimum of ten (10) years of progressively responsible experience in software development using Power Platform services, including PowerApps, Power Automate, and PowerBI is required. The minimum number of years of relevant experience is reduced to eight for candidates who possess a first-level university degree or higher. Experience in development and maintenance of web applications within SharePoint on Office 365 is required. Prior experience of working with any United Nations or any Development Sector Organization is desirable. Prior experience with Lotus Notes application development and Domino server administration is desirable. Knowledge of JavaScript, HTML, and database query languages is desirable. Languages English and French are the working languages of the United Nations Secretariat. For this post, fluency in oral and written English is required. Knowledge of another official United Nations language is desirable. Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. Special Notice Filling of this position is subject to funding availability and the initial appointment will be for a period of one year. Extension of the appointment is subject to extension of the mandate and/or the availability of the funds. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. The movement of staff members from the General Service and related categories to the Professional category in the United Nations Secretariat is exclusively allowed through the Young Professionals Programme competitive examinations. Only a few staff members pass the competitive examinations. Passing the competitive examinations does not guarantee movement to the Professional category. For further information, please visit https://careers.un.org/lbw/home.aspx?viewtype=GP United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
