Repair and Maintenance Manager

Job Description

About Yulu Are you sick of breathing poor-quality air in our cities? Do you worry about climate change? Have you felt like pulling your hair on seeing a congested red route on the Google map? Did you nod in ‘yes’? Same here, we did too! And so, we at Yulu set out to fix all of these issues by making our mobility smart, efficient, and sustainable. Being India’s leading shared electric mobility player with the largest fleet of EVs and the biggest Battery-as-a-Service network, Yulu is reimagining urban mobility for a better future. Not only do we provide an affordable, sustainable, and accessible commute alternative to daily commuters, but we are also making last-mile goods deliveries cheaper and green. Simply put, we are revolutionizing the way urban India commutes and consumes by building the Mobility 2.0 paradigm. We are innovating at the intersection of consumer behavior, public policies, urban infrastructure, cutting-edge technology, deep learning, product design, supply chain innovation, and economic inclusion. Our proprietary mobility platform uses IoT, Machine Learning, and AI for vehicle access, fleet management, intelligent demand-supply management, and efficient operations. After 3 years of building a strong foundation for electric mobility, now, as we are ready to feverishly scale our business 10x this year and 100x over the next 3 years by working on many new, complex & BIG challenges on technology, data, product, markets, customer segments and growth, we still feel we are just getting started! If our mission brings a spark in your eyes & if you’d like to join some of the most passionate people in the country who are committed to transforming the cacophony on Indian roads into a symphony, come, Join the #Unstoppable Yulu team!! Role Summary We are looking for a Central R&M Manager to own and drive reliability, efficiency, and product/process excellence in our Repairs & Maintenance function across all cities. This is a high-impact role focused on maximizing bike longevity, reducing faults, and driving repair effectiveness through data-driven interventions, cross-functional collaboration, and continuous improvement of tools and processes. Key Responsibilities Drive Bike Longevity: Conduct in-depth Root Cause Analysis (RCA) on critical and recurring failures. Implement Corrective and Preventive Actions (CAPA) to extend bike life and improve component reliability. Parts Reliability and Lifecycle Control : Predict and proactively manage parts failure trends through historical data and on-ground inputs. Optimize the Parts Lifecycle Control (PLC) to minimize wastage and improve cost efficiency. Collaborate with sourcing and design teams to introduce more durable parts based on failure insights. Reduce Fault Rates and Improve Repair Efficiency: Analyze fault trends and work with city teams to reduce repair frequency per bike. Identify bottlenecks and improve repair SOPs and workflows to reduce fault-to-fix time. Product and Process Improvements: Lead changes and enhancements in the Yuzen Repair Module (Yulu's ops app) to make diagnosis and repair tracking faster and more reliable. Work with the product and tech teams to embed intelligent workflows, fault codes, and issue prioritization features. Cross-functional Collaboration: Liaise with EV and Hardware Product Teams for implementing design changes and reliability upgrades. Act as a key feedback loop between on-ground R&M issues and product improvements. City-level Enablement: Collaborate with city R&M managers to improve workshop/shopfloor efficiency. Drive standardized best practices, audits, and continuous improvement programs across locations. Analytics and Reporting: Build and maintain dashboards for fault rate trends, part failure rates, TAT, and repair efficiency. Track KPIs and align improvement initiatives to measurable outcomes. Key Metrics of Success Improvement in mean time between failures (MTBF) and bike life per km. Reduction in fault recurrence and repair frequency per bike. Improved repair TAT and first-time-fix rates (FTFR). Increased spare part utilization efficiency and reduced returns/rejections. Effective and timely enhancements in repair product flows (app). Implementation and success rate of CAPA initiatives city-wide. Key Requirements 4+ years in R&M, product ops, or reliability engineering roles. EV experience is highly desirable. Proven track record in data-driven RCA, maintenance engineering, or quality improvement roles. Ability to understand mechanical/electrical subsystems in vehicles and drive reliability programs. Experience in working with tech/product teams to build ops-focused tools or process automation. Strong analytical mindset with proficiency in tools like Excel, SQL, or dashboarding platforms. Excellent collaboration and communication skills; able to drive alignment across product, city ops, and hardware teams. What We Offer A central role with visibility across multiple functions and high ownership. A fast-moving environment where your work directly impacts the customer and fleet experience. The chance to drive strategic improvements in India’s leading shared EV mobility platform. Location: Bangalore