403 Renewals Jobs - Page 12

Payroll-Bank Process-Inbound Voice Des-Customer Relationship Manager Shift-Day Rotational Work From Office Salary-Net-19500 Fresher exp 34500 Work Location-Belapur/Airoli/Thane Call-8850266500 Shruti 9082104424 Sejal www.hyfly.in No Back Office Required Candidate profile Familiarity with standard capital market concepts, procedures, and regulatory framework Good knowledge of Ms Office, especially Excel. Graduates / HSC Fresher can also apply Age should be 20-32 yrs

Payroll-Mutual Fund Co Process-Inbound Voice Des-Customer Relationship Manager Shift-Day Rotational Work From Office Salary-Net-14500 Fresher exp 24500 Work Location-Belapur/Airoli Call-9082104424 Sejal 8080702016 Sanika www.hyfly.in No Back Office Required Candidate profile Familiarity with standard capital market concepts, procedures, and regulatory framework Good knowledge of Ms Office, especially Excel. Graduates / HSC Fresher can also apply Age should be 20-32 yrs

RoWe are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Position - FLS (Executive/ Assistant Manager / Relationship Manager) Minimum Qualification - Graduate (Any Field) Experience Required - (1-5) Years Candidate must have relevant industry experience. Roles and Responsibilities You will be responsible for closing sales deals over the Client Meeting and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services Via Client meeting as well as dealing with complaints and doubts. Contact potential or existing customers to inform them about a product or service. Keep records of client visits and sales and note useful information. Ability to learn about products and services and describe/explain them to prospectsle & responsibilities Please share your resume - pujita.verma@tradeindia.com Whatsapp - 7054121294

Job Description : Selling online property advertisements / branding solutions to clients by assessing their business requirements. Designing email campaigns to spread awareness of new products / Projects launched in the assigned region. Achieving sales targets / Acquisitions through focus on managing existing client base in the assigned territory. Making proposals and presentations to clients with a precise display of their visibility when placed in the online space. Handling complete sales cycle ensuring committed deliveries and campaigns focus on Other Details: This is a Field Sales role Candidate should be comfortable travelling

Hiring for MNC Bank, pls Apply if following Job Description suits your aspirations The Relationship Manager will be responsible for building and maintaining strong relationships with clients, investors, and partners, while offering tailored financial solutions and services. The ideal candidate will possess strong communication skills, an in-depth understanding of financial products, and the ability to foster long-term relationships to drive business growth. Develop and maintain strong, long-term relationships with high-net-worth individuals (HNWIs), corporate clients, and investors. Serve as the primary point of contact for clients, ensuring all their financial needs are met and addressing any issues promptly. Understand clients financial goals, risk tolerance, and investment preferences to provide personalized services and solutions. Advise clients on investment opportunities, financial products, and services tailored to their unique needs, including loans, investments, and wealth management Identify opportunities to cross-sell financial products and services that align with clients' financial objectives. Collaborate with internal teams such as investment analysts, portfolio managers, and wealth managers to create customized financial strategies. Actively seek new business opportunities and generate leads through networking, referrals, and cold-calling. Identify potential venture capital, private equity, and investment opportunities for clients and the firm. Attend industry events, seminars, and conferences to build a strong network of business contacts and partners. Monitor and track clients financial portfolios and recommend adjustments as needed to optimize returns and mitigate risks. Regularly review clients' financial status and provide insights on market trends, investment performance, and new financial products. Ensure compliance with all regulatory and legal requirements in the management of client relationships and financial services. Assess clients risk profiles and ensure that investment products and strategies are suitable for their financial objectives and risk tolerance. Adhere to the firms internal policies, including anti-money laundering (AML) and Know Your Customer (KYC) standards. Prepare and present regular reports on client portfolios, including performance analysis and recommendations. Maintain accurate records of client interactions, financial transactions, and correspondence using CRM tools. Work closely with the sales, operations, legal, and compliance teams to ensure smooth execution of services. Support senior management in strategic decision-making and business development efforts. Train and mentor junior relationship managers or analysts on client service best practices.

What Youll Do: The Customer Success Manager II at HG is responsible for owning the customer experience and increasing the lifetime value for your assigned portfolio of accounts within our Growth Segments (Commercial, SMB, and Mid-Market). Managing a portfolio of accounts, your primary focus will be driving customer adoption, ensuring customer health, facilitating renewals, and executing expansion opportunities. You will be the trusted advisor to your customers, ensuring they achieve their goals through the effective use of HG’s solution What You'll Be Responsible For: Drive customer health and adoption by proactively monitoring adoption metrics, addressing risks, and providing personalized experiences to ensure customers realize the full value of HG’s solutions. Manage renewals by owning the process from start to closure, ensuring timely processing with a focus on early renewals and multi-year agreements. Identify expansion opportunities by understanding customer use cases and goals, exploring growth options, and executing expansion strategies from opportunity to closure. Ensure accurate forecasting and reporting by providing precise forecasts for renewals and expansions and adhering to operational processes for reporting and CRM hygiene.

Job responsibilities Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests. Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations. Assist Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals. Implement Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention Use Handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolution Contribute t Provide regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams. Conduct regular check-ins with customers to understand their evolving needs and ensure they are receiving exceptional services. Skills Bachelor's degree in business, engineering, or a related field. 3+ years of experience in Customer Succes/Service Experience in working with the US/International customers and time zones. Excellent communication skills, including the ability to listen actively, build rapport with customers, and explain complex concepts in simple terms Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Qualifications Bachelors degree (or equivalent) in computer science. 3+ years of experience in Customer Success/Service.

Job Objective: As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Walk-in Interview Venue- 3rd Floor, Express Trade Tower 2, Sector 132 Noida Date & Time- 22nd March (Saturday) 11am-4pm Things to carry- Updated Resume Title: Associate Senior Executive Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1.5-3 years in client success, renewal & retention responsibilities Job Description: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory

Role & responsibilities You will be responsible for closing sales deals over the Client meeting and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services Via Client meeting as well as dealing with complaints and doubts. Contact potential or existing customers to inform them about a product or service. Keep records of client visits and sales and note useful information. Ability to learn about products and services and describe/explain them to prospects Interested Candidate can share there CV on below email id and No. deepti1@tradeindia.com 8210822078

Job Purpose Acquisition of new asset relationships through various channels and managing a portfolio of 30-40 BBG relationships depending on the geography covered and the branches mapped to the RM and maintain HNW relationship management of the BBG customers in order to provide quality service to the customers. Job Responsibilities(JR) : 6 8 Areas Actionable (4-6)Business Development To achieve overall business targets on volumes and profitability for BBG customers. To regularly interact with the branches for lead generation for BBG, updates on the leads in CRM, ensuring conversions and following complete lead conversion process. Market scoping and identifying the potential customers with wallet share for all BBG customers and product penetration and strategy for achievement under various initiatives jointly with branch banking team. RMs have to follow the laid down sales process which involves updation of the regular client calls for both existing and prospective clients. These calls should be done in a structured manner either individually or with support groups, branches or supervisors. These calls should be updated in the CRM systems for future guidance and monitoring of accounts and also to assign tasks & leads to other departments. Monthly review to be done with various product groups and supervisors who support the RMs portfolio (plan Vs achievement) and other cross function teams to ensure better product penetration. Improvement on yield for the Bank so that the Portfolio has a strong Return on capital at RM portfolio level. Documentation pre-disbursement (Doc collection, legal & TSR, Valuation etc.) and post disbursement sign off from customers, including deferral closure Ensuring cross selling of complete liabilities, corporate salary accounts, other asset products, TPP to the existing Relationships and its raised group accounts. Increasing the IPH and CTG to ensure revenue maximization. Customer relationship management Relationship building with both internal and external customer of the RM. Client satisfaction and taking care of all banking needs of the customer. Preparation of customer profiling sheet and identifying cross sell and revenue increasing opportunities CAM Preparation & query resolution Customer negotiation on rates and other issues relating to charges. Daily servicing of customer w.r.t. Cheque referrals, customer queries related to Banking, Issuance of Cheque books, managing cash deposition withdrawal issues, solvency certificates, trade & Fx transaction, etc. To make sure high level of client satisfaction. Coordinating with internal and external stakeholders Co-ordination with credit for CAM approval, deferral waiver extension & other customer requirements like Buyers credit, TODs Co-ordination with local Ops for disbursements, TOD limit setting, submission of Stock Statement. Coordinating with trade desk and customer for smooth LC/BG issuance, and for import export payment, BG invocation, LC payment E-Net, CMS and cross sell of other such products. Ensuring Compliance and Health check of portfolio Portfolio review and remedial management which includes managing exits, line reductions, recovery and restructuring of exposures. Management of stress and critical accounts. Also ensuring completion of Housekeeping pendencies including CAM renewals, deferral closure, Call memos, stock statements, insurance renewals, Plant visit, Site visit etc. Follow-up and regularization of TODs High value transaction reporting and tracking. Educational Qualifications Key Skills Post Graduate in Finance or Chartered Accountant Strong understanding of Financials and Balance sheets Strong Relationship Management skills Sales and Influencing Skills Strong Analytical ability Good Interpersonal and Negotiation skills Understanding of the Banking Industry Understanding of the SME sector Experience Required Minimum 2-3 years of experience in Working Capital Sales and Service portfolio in a Private Sector Bank Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) Customers Credit underwriting team Branch Banking Team Operations Treasury Salary Team Private Banking Group Legal & Audit Lawyers and Valuers BIU (Finance) Retail Assets (Auto Loan, Home Loan) Credit Cards, Digital teams for Payzapp, E-net, TON etc. Insurance , General and Life

Job Name PA (Business Unit) : Relationship Manager Retail Agri Job Title :(Job Name) Relationship Manager Business Unit (PA) : Retail Agri Team : (Sub team in the PA) : Agri Sales Team Reports to (job) : Cluster Head Circle Head Location of role : Bahadurgarh, Delhi Job Function : Sales Role Type: Individual Contributor Travel Required: Extensive (commute to source service his portfolio) , candidate should be comfortable in travelling for work in assigned location Education Qualification-: BCom, BSc agriculture, BBA, MSc agriculture, MBA Finance,MBA Marketing, MCom. Experience-: candidates should have experience in Working capital, banking, sales, Agriculture finance, crop loan, tractor loan, enhancement & renewals of old existing customers for deepening relationships. Local candidates preferred. Job Purpose Acquisition, enhancement and retention of customers by providing best possible services and being the dedicated point of contact for customers of Agri sector. Job Responsibilities (JR) : 6 8 Areas Actionable (4-6) Sourcing and Business Generation Business scoping of geographical market for farming and rural community Sourcing proposals from individual farmers Co- operative societies Rural Mandis & Markets Kissan Clubs Farmer Producer Organizations etc. Conducting marketing activities for generating new business Work on productivity benchmarks Market Update and Change in Product Processes To keep an update with respect to market requirement, competition and customer banking behavior. To understand the changing dynamics in the market and propose amendments in various product offerings. To keep abreast of changes in State Government laws and policies. To liaison with new and existing customers for relationships. To be in touch with agro centersrural mandis Rural markets Kisan clubs for maintaining and deepening existing relationships. Relationship Building and Maintenance Addressing complaints received from customers within stipulated TAT. Delinquency Rotation & Recovery Housekeeping To work towards minimal delinquency in portfolio. Follow-up with customers for recovery. To monitor rotation of accounts To avoid dropping of limit in customers account, ensure submission of documents like LAD, CAM, etc. To support legal and remedial team for legal actions To work towards keeping Housekeeping parameters under control. To conduct village level farmer meetings and educate farmers on various products offered by bank Farmer Education and Capacity Building To make farmers aware of various aspects of banking and keep them informed about tools and technology for improving farm production. To educate farmers about debt waivers, crop insurance & government subsidies. Increased penetration and cross sell Training and Development of SO/HBL Cross sell of other assets and liability products Promotion of digital platforms like NetBanking, Mobile Banking, PayZapp, Insta Alert, Smart Buy, Chillr, etc. To utilize the sales resources (HBL/SO) for optimal sales support. To groom supporting staff and enhancing their skills by imparting regular trainings for better customer relationship dealing. To monitor performance and counseling them for delivery Relationship with Retail Branches and Other Stake holders Liaise with Credit to ensure timely decisioning of proposals & closure of Housekeeping items. To coordinate with Remedial team for NPA cases and work towards recovery of the same To coordinate with the local Operations team for disbursement Liaise with RBB team for activation of branches for KGC business & for providing best services to customers To liaise with Business Correspondents (BCs) for new & existing customer relationships Any other task assigned by seniors from time to time. Others Educational Qualifications Key Skills Sales and Influencing Skills Graduation (preferably Agri Business) Post-Graduation MBA (preferably Agri Business) Banking Product & Process Knowledge Planning and Organizing Skills Communication Knowledge of Competition & Current trends in financial Industry. Experience Required Minimum experience of 1-3 years in a similar role or Sales experience in Seed companies, Fertilizer companies, Agri Product companies, Banks, etc. Preferred from Banking Financial Services. Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) Customers Credit Branch Banking Operations Farmers Agro Centres/ Rural mandis Rural Markets Kisan Clubs Business Correspondent Senior Leaders from Product/Sales Audit HR

Job Name : Relationship Manager - Business Banking Group Job Title : Relationship Manager Business Unit (PA) : Business banking Group Team : (Sub team in the PA) : Reporting to (job) : Cluster Head Location of role : Jammu, Patiala, Chandigarh, Mohali Job Function : Sales Role Type: Individual Contributor Travel Required-: Candidate should be comfortable in travel for work in assigned location. Education Qualification-: BCom, BBA, MBA Finance , Chartered Accountant Qualification. Experience-: Candidate should have experience in experience in working capital, business banking, sales, term loan, overdraft limits , overdraft limits, SME Financing, client acquisition, enhancement and renewals of files of old customers and sourcing of fresh NTB Cases. Note-: Only local candidates of Jammu Patiala, Chandigarh, Mohali preferred who has experience in working capital sales. Job Purpose Acquisition of new asset relationships through various channels and managing a portfolio of 30-40 BBG relationships depending on the geography covered and the branches mapped to the RM and maintain HNW relationship management of the BBG customers in order to provide quality service to the customers. Job Responsibilities(JR) : 6 8 Areas Actionable (4-6)Business Development To achieve overall business targets on volumes and profitability for BBG customers. To regularly interact with the branches for lead generation for BBG, updates on the leads in CRM, ensuring conversions and following complete lead conversion process. Market scoping and identifying the potential customers with wallet share for all BBG customers and product penetration and strategy for achievement under various initiatives jointly with branch banking team. RMs have to follow the laid down sales process which involves updation of the regular client calls for both existing and prospective clients. These calls should be done in a structured manner either individually or with support groups, branches or supervisors. These calls should be updated in the CRM systems for future guidance and monitoring of accounts and also to assign tasks & leads to other departments. Monthly review to be done with various product groups and supervisors who support the RMs portfolio (plan Vs achievement) and other cross function teams to ensure better product penetration. Improvement on yield for the Bank so that the Portfolio has a strong Return on capital at RM portfolio level. Documentation pre-disbursement (Doc collection, legal & TSR, Valuation etc.) and post disbursement sign off from customers, including deferral closure Ensuring cross selling of complete liabilities, corporate salary accounts, other asset products, TPP to the existing Relationships and its raised group accounts. Increasing the IPH and CTG to ensure revenue maximization. Customer relationship management Relationship building with both internal and external customer of the RM. Client satisfaction and taking care of all banking needs of the customer. Preparation of customer profiling sheet and identifying cross sell and revenue increasing opportunities CAM Preparation & query resolution Customer negotiation on rates and other issues relating to charges. Daily servicing of customer w.r.t. Cheque referrals, customer queries related to Banking, Issuance of Cheque books, managing cash deposition withdrawal issues, solvency certificates, trade & Fx transaction, etc. To make sure high level of client satisfaction. Coordinating with internal and external stakeholders Co-ordination with credit for CAM approval, deferral waiver extension & other customer requirements like Buyers credit, TODs Co-ordination with local Ops for disbursements, TOD limit setting, submission of Stock Statement. Coordinating with trade desk and customer for smooth LC/BG issuance, and for import export payment, BG invocation, LC payment E-Net, CMS and cross sell of other such products. Ensuring Compliance and Health check of portfolio Portfolio review and remedial management which includes managing exits, line reductions, recovery and restructuring of exposures. Management of stress and critical accounts. Also ensuring completion of Housekeeping pendencies including CAM renewals, deferral closure, Call memos, stock statements, insurance renewals, Plant visit, Site visit etc. Follow-up and regularization of TODs High value transaction reporting and tracking. Educational Qualifications Key Skills Post Graduate in Finance or Chartered Accountant Strong understanding of Financials and Balance sheets Strong Relationship Management skills Sales and Influencing Skills Strong Analytical ability Good Interpersonal and Negotiation skills Understanding of the Banking Industry Understanding of the SME sector Experience Required Minimum 2-3 years of experience in Working Capital Sales and Service portfolio in a Private Sector Bank Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) Customers Credit underwriting team Branch Banking Team Operations Treasury Salary Team Private Banking Group Legal & Audit Lawyers and Valuers BIU (Finance) Retail Assets (Auto Loan, Home Loan) Credit Cards, Digital teams for Payzapp, E-net, TON etc. Insurance , General and Life

Job Name : Relationship Manager Reports to (job) : Cluster Head Circle Head Location of role : North India Job Function : Sales Role Type: Individual Contributor Travel Required: Extensive (commute to source service his portfolio) Job Purpose Acquisition, enhancement and retention of customers by providing best possible services and being the dedicated point of contact for customers of Agri sector. Job Responsibilities (JR) : Sourcing and Business Generation Business scoping of geographical market for farming and rural community Sourcing proposals from individual farmers Co- operative societies Rural Mandis & Markets Kissan Clubs Farmer Producer Organizations etc. Conducting marketing activities for generating new business Work on productivity benchmarks Market Update and Change in Product Processes To keep an update with respect to market requirement, competition and customer banking behavior. To understand the changing dynamics in the market and propose amendments in various product offerings. To keep abreast of changes in State Government laws and policies. To liaison with new and existing customers for relationships. To be in touch with agro centersrural mandis Rural markets Kisan clubs for maintaining and deepening existing relationships. Relationship Building and Maintenance Addressing complaints received from customers within stipulated TAT. Delinquency Rotation & Recovery Housekeeping To work towards minimal delinquency in portfolio. Follow-up with customers for recovery. To monitor rotation of accounts To avoid dropping of limit in customers account, ensure submission of documents like LAD, CAM, etc. To support legal and remedial team for legal actions To work towards keeping Housekeeping parameters under control. To conduct village level farmer meetings and educate farmers on various products offered by bank Farmer Education and Capacity Building To make farmers aware of various aspects of banking and keep them informed about tools and technology for improving farm production. To educate farmers about debt waivers, crop insurance & government subsidies. Increased penetration and cross sell Training and Development of SO/HBL Cross sell of other assets and liability products Promotion of digital platforms like NetBanking, Mobile Banking, PayZapp, Insta Alert, Smart Buy, Chillr, etc. To utilize the sales resources (HBL/SO) for optimal sales support. To groom supporting staff and enhancing their skills by imparting regular trainings for better customer relationship dealing. To monitor performance and counseling them for delivery Relationship with Retail Branches and Other Stake holders Liaise with Credit to ensure timely decisioning of proposals & closure of Housekeeping items. To coordinate with Remedial team for NPA cases and work towards recovery of the same To coordinate with the local Operations team for disbursement Liaise with RBB team for activation of branches for KGC business & for providing best services to customers To liaise with Business Correspondents (BCs) for new & existing customer relationships Any other task assigned by seniors from time to time. Others Educational Qualifications Key Skills Sales and Influencing Skills Graduation (preferably Agri Business) Post-Graduation MBA (preferably Agri Business) Banking Product & Process Knowledge Planning and Organizing Skills Communication Knowledge of Competition & Current trends in financial Industry. Experience Required Minimum experience of 1-3 years in a similar role or Sales experience in Seed companies, Fertilizer companies, Agri Product companies, Banks, etc. Preferred from Banking Financial Services. Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) Customers Credit Branch Banking Operations Farmers Agro Centres/ Rural mandis Rural Markets Kisan Clubs Business Correspondent Senior Leaders from Product/Sales Audit HR

The Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA teams performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both revenue retention and new revenue opportunities. Our ideal candidate can identify needs, communicate effectively, and ultimately exceed client expectations. The successful candidate has a blend of visionary and analytical skills. Work timings and location: Eastern shift timings, (5:00 PM to 2:30 AM IST) Work from office - Hyderabad location Responsibilities: Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management Coach & Mentor teams in performing their duties effectively. Lead and Manage Customer Success teams and provide them guidance & mentorship. Develop & implement strategic plans for Customer Success in alignment with overall business objective. Identify of Process improvements and bringing efficiency Act as strong advocate for customers and ensure that their needs & concerns are addressed effectively. Monitor team performance and take corrective actions. Implement career development and growth opportunities for team members. Hire Talent according to needs & groom them to succeed. Goals: Retained Revenue 95% Case Resolution should be resolved with-in 30days Improve on First Contact Resolution time Adherence & Measure internal SLA and Quality Audit Keep attrition below 15% Accurate forecast for each quarter that is within 5% of the GRR, RRR Work toward renewals and achieve or exceed plan of 92.5% GRR and 96% ARR Requirements: Bachelors Degree, preferably in business or a related field. 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals. Proven experience managing Customer Success teams of approximately 10 members directly. 5+ years of experience in managerial roles. Experience working in large-scale organizations with diverse teams and processes. Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills. High attention to detail with working knowledge of reporting and analytics solutions. Strong knowledge and experience in CSA (Customer Success Associate) activities. High level of agility and ability to manage change effectively. Demonstrable ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive stakeholders. Experience improving customer experience and driving increased retention and growth. Proven track record of managing and leading Customer Success teams while dealing with global clients. Expertise in team building, coaching, and developing talent within Customer Success. Strong leadership and team management skills. Experience managing large volumes of uncovered or low-touch customers is desirable. Proficiency with Salesforce: The Customer Company or experience with any CRM tool. Experience working in a software company, particularly in renewals, retention, or customer success departments. Hands-on experience in resolution and escalation management. Qualifications Bachelors Degree, preferably in business or a related field. 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals. Proven experience managing Customer Success teams of approximately 10 members directly. 5+ years of experience in managerial roles. Experience working in large-scale organizations with diverse teams and processes. Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.

Job Name : Relationship Manager - Business Banking Group Job Title : Relationship Manager Location of role : Mumbai, Navi Mumbai , Thane Job Function : Sales Role Type: Individual Contributor Job Purpose Acquisition of new asset relationships through various channels and managing a portfolio of 30-40 BBG relationships depending on the geography covered and the branches mapped to the RM and maintain HNW relationship management of the BBG customers in order to provide quality service to the customers. Job Responsibilities(JR) : 6 8 Areas Actionable (4-6)Business Development To achieve overall business targets on volumes and profitability for BBG customers. To regularly interact with the branches for lead generation for BBG, updates on the leads in CRM, ensuring conversions and following complete lead conversion process. Market scoping and identifying the potential customers with wallet share for all BBG customers and product penetration and strategy for achievement under various initiatives jointly with branch banking team. RMs have to follow the laid down sales process which involves updation of the regular client calls for both existing and prospective clients. These calls should be done in a structured manner either individually or with support groups, branches or supervisors. These calls should be updated in the CRM systems for future guidance and monitoring of accounts and also to assign tasks & leads to other departments. Monthly review to be done with various product groups and supervisors who support the RMs portfolio (plan Vs achievement) and other cross function teams to ensure better product penetration. Improvement on yield for the Bank so that the Portfolio has a strong Return on capital at RM portfolio level. Documentation pre-disbursement (Doc collection, legal & TSR, Valuation etc.) and post disbursement sign off from customers, including deferral closure Ensuring cross selling of complete liabilities, corporate salary accounts, other asset products, TPP to the existing Relationships and its raised group accounts. Increasing the IPH and CTG to ensure revenue maximization. Customer relationship management Relationship building with both internal and external customer of the RM. Client satisfaction and taking care of all banking needs of the customer. Preparation of customer profiling sheet and identifying cross sell and revenue increasing opportunities CAM Preparation & query resolution Customer negotiation on rates and other issues relating to charges. Daily servicing of customer w.r.t. Cheque referrals, customer queries related to Banking, Issuance of Cheque books, managing cash deposition withdrawal issues, solvency certificates, trade & Fx transaction, etc. To make sure high level of client satisfaction. Coordinating with internal and external stakeholders Co-ordination with credit for CAM approval, deferral waiver extension & other customer requirements like Buyers credit, TODs Co-ordination with local Ops for disbursements, TOD limit setting, submission of Stock Statement. Coordinating with trade desk and customer for smooth LC/BG issuance, and for import export payment, BG invocation, LC payment E-Net, CMS and cross sell of other such products. Ensuring Compliance and Health check of portfolio Portfolio review and remedial management which includes managing exits, line reductions, recovery and restructuring of exposures. Management of stress and critical accounts. Also ensuring completion of Housekeeping pendencies including CAM renewals, deferral closure, Call memos, stock statements, insurance renewals, Plant visit, Site visit etc. Follow-up and regularization of TODs High value transaction reporting and tracking. Educational Qualifications Key Skills Post Graduate in Finance or Chartered Accountant Strong understanding of Financials and Balance sheets Strong Relationship Management skills Sales and Influencing Skills Strong Analytical ability Good Interpersonal and Negotiation skills Understanding of the Banking Industry Understanding of the SME sector Experience Required Minimum 2-3 years of experience in Working Capital Sales and Service portfolio in a Private Sector Bank Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) Customers Credit underwriting team Branch Banking Team Operations Treasury Salary Team Private Banking Group Legal & Audit Lawyers and Valuers BIU (Finance) Retail Assets (Auto Loan, Home Loan) Credit Cards, Digital teams for Payzapp, E-net, TON etc. Insurance , General and Life

Classification - Confidential Job Name -RM-EEG Job Title : RM-EEG Business Unit: Emerging Enterprises Group Team : Emerging Enterprises Group Reports to (job) : Territory Head Location of role : Chandigarh, Mohali, Panchkula Job Function : Sales Role Type: Individual contributor Travel Required: Moderate candidate should be comfortable in travel for work in assigned location. Education Qualification-: BCom/BBA/MBA Finance/Chartered Accountant Qualification. Job Purpose To run initiatives in line with key objectives of the Business in order to attain the banks objective of business leadership. Key Responsibility Areas : Branch Management Actionable 1 Plan the branch visits detailing the coverage every week 2 Meeting the branches during the morning meeting - every branch once a month 3 4 5 Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls Planning the catchment area activity/scoping for lead generation/joint call Ensure RM/PB activation from the activities above and review of branch performance/resource wise performance/review with CH as and when required. 6 7 8 Creating excitement in branches/spot sanctions/contests/recognition program Check CRM daily and review the leads/update follow up leads/with dates Document branch meeting through Cogent/mails Lead generation/logins 1. Planning the above so that it translates into 2 calls per day/2 appointments per day 2. Send the communication to the customer on documents required 3. Follow up the on the calls made for documents/arrange for pickup of documents 4. Check for completeness of documents 5. Go through the Financials/bank statements for churn/bounces/interest servicing Classification - Confidential Classification - Confidential 6. Collection of property documents for legal/valuation - check for completeness chain docs etc. 7. KYCs 8. List down the points to be clarified from the customer 9. Fill in the FAQs post discussion with the customer 10. SPE updation 11. Submission of file to ops for scanning 12. Submission of docs for legal/valuation 13. Co-ordination with customer/valuer 14. Buyer/supplier ref check -----> Ref leads Cross Selling Renewals 1. To be the one-stop shop for each of our EEG clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer. 2. Monitor and track Leads. 1. List down the renewals every month for the next two months 2. Work on the renewals in advance 3. Mail to the respective customers on docs required for renewal 4. Follow up weekly twice for docs 5. Arrange for collection of documents 6. Check the documents for completeness 7. Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos 8. Speak to the customer for addressing issues/aberrations 9. SPE 10. Hand over to ops for scanning 11. follow post login formalities 12. For renewals overdue and having genuine delay put up for extensions CAM conditions review/OBA review 1. Churn review for OBA once a month Classification - Confidential Classification - Confidential 2. Conditions review once a month 3. If OBA waiver required/check for justification/check for churn/put up to the authority 4. If not inform the customer on closure of OBA/levy of 2% penalty 5. Same for CAM conditions Call Memos 1. List down the call memos due for the quarter 2. Review of ASR/ACR/cam conditions/deferrals for the customers 3. Meet the customer and understand the business/issues if any 4. Upload the call memos in shock and awe for endorsement/noting Portfolio Management and Housekeeping (HK) Stock insurance/property insurance 1. Reduce HK. 2. Closure of critical and high aging items 1. Communicate the premium to the customer after listing down the pendency 2. Collect docs if required 3. Submission to OPS Delinquency management 1. Depending upon severity of each case - Customer Call for servicing Interest. 2. Email communication to Branch & customer 3. Personal Visit to Customer / Joint Visit with Credit Manager; 4. Rigorous follow-up Complaints : CRM / MD / PNO / CRO 1. Analyze complaint 2. Seek resolution post discussing with Customer Educational Qualifications Key Skills Educational Background C.A, MBA, Interpersonal Skills Graduate Coordination with multiple teams & multiple activities Ability to work under pressure. Experience Required: Classification - Confidential Classification - Confidential Total Work experience 1-3 years Major Stakeholders ¢ ¢ ¢ ¢ Branch Banking Team Operations Product Team Credit Classification - Confidential

Job description Experience: 2-4 Years Location: Chennai / Bangalore(Bengaluru) Work from Office (5 working days) A) Key Responsibilities: Seller mindset to secure business closures for AMC, FMS & Generic S/W Renewals Retain existing Business, Year-on-Year Identify Services Revenue opportunities Collaborate with other Teams Manage & develop OEM, Distributor & Third-Party relationships B) Required Technical Skills: Domain understanding of IT Services Market knowledge & Sales progression Technology grasp for emerging opportunities Clear understanding of Software Licensing norms C) Required Soft Skills: Written & spoken communication skills in English and at least one South Indian Language Business acumen for generating revenues Ongoing knowledge development efforts D) Life at Newwave: Helps to bring out the Best in individuals! Fixed+ Performance based Incentives (Best in Industry) Limitless opportunities to learn and grow! Visibility within the organization for good work Sensitive and supportive to Employee need

Job Objective: As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory. Interested candidates can apply or share their resume on Whatsapp - 9999903614

As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Job Location: Work from office (Noida Sec-132) Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate - P&C Insurance In this role, you'll be responsible for managing teams and service level targets role for P&C Insurance Business, Facilitating goal-level creation for the team in line with Business goals and works with managers to ensure the goals are cascade to all associates Guiding the talent identification and development process for the team You will be expected to be focused on the Business goals/challenges and know how to solve these using analytics and technology. Responsibilities • Responsible for setting up submission cases (New business, Renewals and Amendments) for underwriters to review • Premium booking in system as requested by Underwriters • Prepare policy drafts and share with UW for approval • Sharing final policy document with Brokers • Proficient in English language – both written and verbal • Responsible for handling varied volumes of workloads and reaching targets and deadlines on a timely basis Qualifications we seek in you! Minimum qualifications • Any Graduate (Except Tech Background) Preferred qualifications • Any previous work experience in insurance/underwriting Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Renewal sales Lead generation cold calling Products- IT infrastructure.

3rd floor Coastal Chambers, Ravipuram, Perumanoor, Ernakulam, Kerala 682036 Designation: Relationship Manager/Senior Relationship Manager Location: kOCHI Interview Address: 3rd floor Coastal Chambers, Ravipuram, Perumanoor, Ernakulam, Kerala 682036 Key Responsibilities Welcoming the customer on-board and create a Member Profile. Understanding the member choice, expectations and identifying the uniqueness of the Member. Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories. Maintaining good rapport with the member; providing the right Elite experience and delivering quality service. Managing a set customer portfolio with robust follow up Skills & Competencies Excellent command over Malayalam language, proactiveness, listening skills, service orientation Punctuality & Presentation skills High Emotional quotient, Persuasion Skills Ability to read/interact to understand the client requirements Walk-in details 3rd floor Coastal Chambers, Ravipuram, Perumanoor, Ernakulam, Kerala 682036 Contact : Sangeetha HR - Call or Whatssup 9094623680

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Weekly Conveyance Payout : Weekly conveyance payout based on face to face meetings with the clients. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost Any graduate with 9 months of relevant experience in sales can apply

Provide process and domain expertise Manage complex transactions, process improvement projects 5-7 years of experience Work with multiple stakeholders as needed to ensure accurate quotes & lead times. Handling contract amendments & modification Required Candidate profile Manage the processes at operations level Identify training and development needs for the process associates Handle first level escalations Anchor process improvement projects 7+ years of relevant exp Perks and benefits FLEXIBLE SHIFTS. Incentives Spot offer

Order Management TL 2+ Yrs On PPR Team Handling Exp Mand Skill-Contract Admin,Contract Renewal,Order Management,ICT,OrderFulfillment,Quote,Sale Order, Exp- 4+Yrs PKG Upto-11LPA Bangalore NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Team Handling Exp Mand Skill-Contract Admin,Contract Management,Order Management,ICT,Order Fulfillment,CRM System,Contract Retantion Rates,Contract Renewal,Sales Order, Stakeholder,Quote