Director - Account Growth

As the Director of Account Growth, you will be responsible for developing and executing strategies to drive revenue expansion and retention across key customer accounts. Your role will involve a combination of strategic thinking, customer advocacy, and business acumen to unlock growth opportunities while minimizing churn. You will act as a trusted advisor to clients, ensuring they derive maximum value from our solutions, and as a growth catalyst by identifying and capturing opportunities to expand partnerships. Key Responsibilities: - Develop and execute growth strategies for strategic accounts, focusing on upsell, cross-sell, and renewals. - Collaborate with Sales and Product teams to create customized solutions aligned with customer priorities and business outcomes. - Establish multi-threaded relationships within client organizations to discover new growth avenues. - Own account health metrics, forecast renewals, and proactively address risks to prevent attrition. - Create and implement account retention playbooks to drive consistent engagement and value delivery. - Take prompt action on early warning signals to safeguard revenue and nurture long-term relationships. - Act as the primary point of contact for senior client stakeholders, building trust and thought leadership. - Lead quarterly and annual business reviews, driving alignment on joint success plans and measurable outcomes. - Advocate for the customer internally, influencing product development and service enhancements. - Analyze account performance, revenue trends, and growth opportunities to provide actionable insights to leadership. - Monitor churn drivers and expansion levers, translating insights into strategic account plans. - Share success stories and best practices to facilitate the scaling of account growth programs across the portfolio. Qualifications & Skills: - 10+ years of experience in account management, customer success, or business development, demonstrating a track record of driving growth in enterprise accounts. - Proficiency in renewals, upsell, cross-sell, and churn reduction strategies with a strong commercial mindset. - Ability to engage and influence C-level executives as a trusted advisor. - Exceptional relationship-building and negotiation skills. - Strong analytical and strategic planning abilities to translate insights into actionable plans. - Comfortable collaborating cross-functionally with Sales, Marketing, Product, and Delivery teams.,