Director - Account Growth

Location:

The Opportunity

As an Account Growth Leader, you will own the strategy and execution for driving revenue expansion and retention across key customer accounts. This senior role requires a blend of strategic thinking, customer advocacy, and business acumen to unlock growth opportunities while minimizing churn. You will serve as a trusted advisor to clients, ensuring they realize maximum value from our solutions, and as a growth catalyst for the business by identifying and capturing opportunities to expand partnerships.

Key Responsibilities:

1.Account Expansion & Revenue Growth

• Develop and execute growth strategies for strategic accounts, driving upsell, cross-sell, and renewals.
• Partner with Sales and Product teams to design tailored solutions that align with customer priorities and business outcomes.
• Build multi-threaded relationships across client organizations to identify new growth avenues.

2.Retention & Churn Prevention

• Own account health metrics, forecasting renewals and proactively addressing risks to prevent attrition.
• Create and implement account retention playbooks, ensuring consistent engagement and value delivery.
• Act swiftly on early warning signals to protect revenue and maintain long-term relationships.

3.Strategic Account Leadership

• Serve as the executive point of contact for senior client stakeholders, establishing trust and thought leadership.
• Lead quarterly and annual business reviews (QBRs/ABRs), driving alignment on joint success plans and measurable outcomes.
• Champion the customer’s voice internally, influencing product development and service improvements.

4. Insights & Reporting

• Analyze account performance, revenue trends, and growth opportunities, presenting actionable insights to leadership.
• Monitor churn drivers and expansion levers, translating insights into strategic account plans.
• Share success stories and best practices to scale account growth programs across the portfolio

Qualifications & Skills

• 10+ years in account management, customer success, or business development, with a proven track record of driving growth in enterprise accounts.
• Strong commercial mindset with expertise in renewals, upsell, cross-sell, and churn reduction strategies.
• Ability to engage and influence C-level executives as a trusted advisor.
• Exceptional relationship-building and negotiation skills.
• Strong analytical and strategic planning skills, with the ability to turn insights into action.
• Comfortable working cross-functionally with Sales, Marketing, Product, and Delivery teams.