Associate Director - Account Management

Role Brief

We are seeking an experienced account manager to manage high-value accounts in the US and Europe, focusing on driving revenue growth and ensuring customer satisfaction. You will manage relationships with senior stakeholders, navigate complex product offerings, and drive sales growth by upselling and cross-selling within existing accounts.

Responsibilities:

• Account Management: Build and manage relationships with high-value clients, understanding their needs and ensuring their satisfaction. You will be managing high-value deals accounts and execute sales strategies to expand account revenue.
• Revenue Growth: Drive month-on-month sales growth of at least 5% or quarterly growth of 15% through proactive account management, upselling, and cross-selling opportunities.
• Stakeholder Management: Serve as the primary point of contact for senior customer stakeholders, including executives, and foster long-term, trusted partnerships.
• Sales Strategy: Develop and execute account strategies that focus on expanding revenue within existing accounts, ensuring sustainable growth.
• Product Knowledge: Gain a deep understanding of our complex product & contracts and communicate technical aspects to both CX and technical teams in a clear and concise manner.
• Solution Selling: Understand customer business challenges, align product capabilities to solve them, and drive tailored solutions that meet customer needs.
• Cross-functional Collaboration: Collaborate with sales, customer success, product, and tech teams to ensure seamless execution and customer satisfaction.

Key Requirements:

• 8- 12 years of work experience in Account management, handling high-value accounts.
• Proven experience as an Account Manager, with a st rong track record of managing multiple high-value B2B accounts within SaaS.
• In-depth experience in international markets, particularly the US and Europe, with a solid understanding of market nuances and customer needs.
• Strong ability to manage complex SaaS products and understand the technical aspects to explain them effectively to both technical and non-technical stakeholders.
• Excellent communication and relationship-building skills, with the ability to engage senior customer stakeholders and influence decision-making.

Preferred Qualifications:

• Experience working with or within the technology, SaaS, or enterprise software sectors.
• Familiarity with global business and legal requirements, especially in the US and Europe.