Relationship manager Intern (Remote)

About The Opportunity

• Act as the primary point of contact for assigned customers—handle inbound queries and perform proactive outreach to improve satisfaction and retention.
• Support pre-sales and post-sales lifecycle: process orders, confirm shipments, manage returns/exchanges, and follow up on resolutions.
• Maintain and update customer records in the CRM; log interactions, track open issues, and ensure timely closure.
• Coordinate cross-functionally with Operations, Logistics, and Product teams to escalate and resolve complex customer problems.
• Prepare concise customer and performance reports (weekly/monthly) highlighting churn risk, NPS feedback, and upsell/cross-sell opportunities.
• Contribute to knowledge-base articles, canned responses, and workflow improvements to increase team efficiency and CSAT.
  

Skills & Qualifications

Must-Have

• Currently pursuing or recently completed a Bachelor's degree; open to students in Commerce, Business, Communications, or similar fields.
• Excellent written and spoken English; clear phone etiquette and professional messaging on chat/social platforms.
• Basic proficiency in Excel / Google Sheets for data entry and simple reporting; comfortable with remote collaboration tools (Slack, Google Drive).
• Familiarity with CRM concepts or prior exposure to tools like HubSpot, Salesforce, Freshdesk — or strong willingness to learn quickly.
  

Preferred

• Prior internship or customer-facing experience in e-commerce, retail, or fashion brands; exposure to social commerce (Instagram/WhatsApp) is a plus.
• Customer-centric attitude, basic sales orientation, and ability to manage multiple tasks in a fast-paced remote environment.
  

• 100% remote internship with flexible hours suitable for students and early-career professionals.
• Mentorship from cross-functional leads, real ownership of customer programs, and measurable impact on retention KPIs.
• Opportunity for conversion to full-time and employee discounts on brand apparel.
  

• Role Type: Internship
• How to Apply: Submit your CV and a brief note on a customer interaction you handled (or would handle) to demonstrate your communication approach.
  

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