At Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That’s why we invest in personal and professional growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the well-being of every team member.

Kohler is an equal opportunity employer. Along with competitive compensation and benefits, we offer something more enduring—a legacy built on bold innovation, creative excellence, and a deep commitment to our people and communities. Learn more about our culture and career opportunities at www.kohler.co.in/careers.

Our approach to hiring reflects our commitment to Global Inclusion. We recruit, hire, and promote qualified individuals in all roles without regard to race, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, or disability. If you are an individual with a disability and require reasonable accommodation during the recruitment process, please let your recruiter know so we can support you appropriately.

Regional Project Service Manager

Job Description

Job Purpose -

The Project Service Manager will report to Regional Service Manager and responsible for providing technical service support to Kohler project teams and project accounts across region. The role will focus on key areas such as Mock-up Installation, Pre/Post Installation guidelines, Executing the service camps, Product selection/technical support & training the installation agency. The Project Services Manager will lead the coordination and interface with cross function, multiple project teams and provide support in implementation of the Kohler standard guidance.

Key Responsibilities:

Lead the coordination with project teams and internal functions to develop project-specific assurance plans.
Participate in Kickoff meetings along with sales to provide technical specification support to help in product selections
Support sale team by engaging & discussing the technical specifications of new product details with Procurement head, design team & MEPs of project account
Provide Installation guidance to plumber/plumbing contractor, MEP for error free installation of Kohler Products at project site.
Execute the Mock-up installation with the help of project site team & evaluate the quality of workmanship and mentor the site team to avoid any installation errors.
Prepare & handover the service docket consists of technical specification, Installation standards, Do’s & Don’ts, Product Warranty & Complaint registration process, Escalation Matrix & Spare manual to Project Manager/MEP/ Plumbing contractor/ Procurement team.
Execute Service camps at project accounts to build the market awareness & confidence about Kohler services & product performance.
Maintain and drive continuous improvement of Customer Satisfaction & NPS of developers.
Maintain the data base of trained project account MEP & site contractor teams for engagement.
Engaging with Integrated Facility Management team & train them on maintaining the Kohler Products.
Collaborate with quality & plant team based on market feedback for product upgradation & development.

Qualifications and Skills:

Minimum of 5 years of project service experience, preferably with experience in managing the service operations and technical specifications; experience in the sanitaryware & consumer durable industry is preferred.
Bachelor’s Degree required in Civil/Mechanical/Electrical Engineering.
Skilled with computer applications such as Microsoft PowerPoint, Word, Excel and Outlook and MS Project.
Experience in managing small teams in a matrix organization required.
Able to work in a fluid, fast-paced environment.

Attributes:

Excellent communication and interpersonal skills.
Ability to develop and implement policies, procedures, and process improvements effectively.
Customer-focused mindset with a strong commitment to driving satisfaction and loyalty.
Proficiency in customer relationship management (CRM) tools and other relevant technologies.

Experience

5 to 7 years

Mandatory Skills

Technical Service, Technical Support, Project Service, CRM Management

Location

Delhi, India

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Regional Project Service Manager