Regional Project Service Manager

Job Purpose -

Key Responsibilities

• Lead the coordination with project teams and internal functions to develop project-specific assurance plans.
• Participate in Kickoff meetings along with sales to provide technical specification support to help in product selections
• Support sale team by engaging & discussing the technical specifications of new product details with Procurement head, design team & MEPs of project account
• Provide Installation guidance to plumber/plumbing contractor, MEP for error free installation of Kohler Products at project site.
• Execute the Mock-up installation with the help of project site team & evaluate the quality of workmanship and mentor the site team to avoid any installation errors.
• Prepare & handover the service docket consists of technical specification, Installation standards, Do’s & Don’ts, Product Warranty & Complaint registration process, Escalation Matrix & Spare manual to Project Manager/MEP/ Plumbing contractor/ Procurement team.
• Execute Service camps at project accounts to build the market awareness & confidence about Kohler services & product performance.
• Maintain and drive continuous improvement of Customer Satisfaction & NPS of developers.
• Maintain the data base of trained project account MEP & site contractor teams for engagement.
• Engaging with Integrated Facility Management team & train them on maintaining the Kohler Products.
• Collaborate with quality & plant team based on market feedback for product upgradation & development.
  

Qualifications And Skills

• Minimum of 5 years of project service experience, preferably with experience in managing the service operations and technical specifications; experience in the sanitaryware & consumer durable industry is preferred.
• Bachelor’s Degree required in Civil/Mechanical/Electrical Engineering.
• Skilled with computer applications such as Microsoft PowerPoint, Word, Excel and Outlook and MS Project.
• Experience in managing small teams in a matrix organization required.
• Able to work in a fluid, fast-paced environment.
  

Attributes

• Excellent communication and interpersonal skills.
• Ability to develop and implement policies, procedures, and process improvements effectively.
• Customer-focused mindset with a strong commitment to driving satisfaction and loyalty.
• Proficiency in customer relationship management (CRM) tools and other relevant technologies.