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Reconciliation Operations Analyst 3
at eBay India, you will ensure the financial integrity of transactions across the eBay marketplace, payments platforms, third-party processors, and internal systems. You’ll be responsible for executing reconciliation processes, identifying mismatches, resolving variances, and collaborating across Finance, Product, and Controlling to maintain a high standard of operational accuracy and compliance. Beyond daily operations, you’ll lead investigations, drive process automation, and partner with global stakeholders to enhance reconciliation coverage and operational compliance.
Job Responsibilities
- Responsible for daily, weekly, and monthly reconciliations across:
- Payment processors
- Orders/Buyer-seller payment transactions
- Settlement files and ledger reports
- Bank statements
- Monitor transaction failures, mismatches, and exceptions using reconciliation tools and dashboards
- Responsible for investigating and resolving unreconciled items or mismatches
- Ensures accurate and quick response to identified variances
- Prepares reconciliation reports with analysis and root cause summaries
- Lead deep-dive investigations into recurring reconciliation mismatches, drive long-term solutions through stakeholder collaboration.
- Build and maintain dashboards or metrics to track daily/weekly health of reconciliation coverage (e.g., mismatch % over time, aging analysis).
- Maintains SOPs and documentation for audit and compliance
- Act as the reconciliation SME in cross-functional initiatives involving product rollouts, new payment method launches, or ledger redesign.
- Represent the reconciliation function in audit, risk, or compliance reviews, providing insights and preparing documentation.
- Liaise with external partners (e.g., banks, PSPs) for issue resolution and SLA enforcement.
- Provides feedback to improve reconciliation coverage, speed and accuracy
Job Requirements/Qualifications
- You have a broad understanding of accounting flows and reconciliation processes/tools
- You have a bachelor’s degree or equivalent in accounting, Economics, Finance or equivalent with proven experience in reconciling accounting/payments data for 5+ Years.
- You are self-motivated, efficient, independent and possess excellent analytical and problem-solving skills.
- You are a great teammate with the ability to work across multiple offices and time zones in a very diverse setting.
- Mentor junior analysts and support their onboarding, knowledge ramp-up, and process understanding.
- Conduct peer reviews of reports and reconciliation logic.
- You have excellent interpersonal skills that allow you to successfully collaborate with others.
- You are flexible and willing to function in a constantly changing, demanding environment.
- You have Strong command of Microsoft Excel or Google sheets (formulas, pivots, VLOOKUP)
Familiarity with SQL, Tableau or MicroStrategy is a plus
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