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About 32nd Established in 1990, we are a legacy real estate company with extraordinary commercial, co-working, hospitality and luxury retail spaces across India, with a focus on Delhi-NCR and Goa. Today, 32nd is an elevated, cultural and lifestyle community for the new generation and partners with the world’s leading brands and tastemakers. We are first and foremost- innovators - discovering and incubating emerging brands with unparalleled, high end offerings; introducing disruptive cutting edge experiential technology and offering luxury residences with global appeal. Know more: W ebsite / Instagram/LinkedIn Do our values speak to you? ● Intelligent innovation: Harnessing the power of thoughtful technology that seamlessly connects with purpose and meaning; building communities, elevating experiences and solving simple problems. ● Confident simplicity: A lesson in the art of restraint, a philosophy of less is always more. Curated canvases that give space for the individual and the life they want to lead or the experience they wish to have. ● Crafted elevation: Purposeful design that harmonises with environment, a layering of materiality and texture, a celebration of craftsmanship and a commitment to care. ● Soulful humanity: A warmth of spirit and a belief in the power of human connection, infusing moments with magic and bringing people together through the joy of shared experience Company Perks Human of 32nd: You are self-motivated and think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you consistently deliver impactful and measurable results - in short, you're a Human of 32nd! As a human of 32nd , we value your individuality and effort, and believe in enabling you to be the best version of yourself at the workplace. Here are some perks you can look forward to: ● Humans of 32nd discount program at our Gurgaon campus; can be availed through the 32nd Club application ● A vibrant campus to work from and enjoy a unique intersection of retail, F&B and entertainment ● Health insurance and personal accident insurance coverage for you and your family About the role: We are looking for a proactive and customer-focused CRM Manager to manage post-sales client engagement, documentation, payment schedules, and ensure a seamless customer journey from booking to possession. The role requires strong communication, coordination, and CRM software skills to build trust and long-term relationships with buyers. Key Responsibilities: Act as a single point of contact for all post-sale customer queries and concerns. Coordinate with internal departments (Sales, Legal, Finance, Projects) for smooth onboarding and documentation. Manage and update customer data in Salesforce. Track and follow up on payments as per schedule; issue payment reminders and receipts. Facilitate agreements, allotment letters, possession letters, and other documentation. Schedule and coordinate site visits, handovers, and snagging. Handle client complaints, grievances, or escalation cases professionally. Share project updates, construction milestones, and timelines proactively. Ensure customer satisfaction scores and NPS remain high. Requirements: Graduate/Postgraduate in any discipline (preferably in Business, Real Estate, or Marketing). 10–12 years of experience in a customer-facing role, preferably in real estate. Knowledge of real estate documentation, RERA regulations, and payment plans is a plus. Proficient in MS Office and Salesforce Excellent verbal and written communication skills. Strong organizational and follow-up abilities. Customer-first mindset and ability to multitask under pressure. Preferred Attributes: Prior experience in managing high-ticket customers. Ability to empathize, yet stay firm on company processes and policies. Problem-solving attitude and strong accountability. 32nd is committed to equal employment opportunities regardless of race, colour, national origin, gender, sexual orientation, age, religion, and veteran status. We embrace diversity as a strength, and our hiring and promotion decisions are based solely on qualifications and merit. We are proud to be an equal opportunity employer, dedicated to building a more equitable and inclusive future for all. Show more Show less
