Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Hindi - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Quality Auditor, you will be:Responsible for Quality Audits ensuring service meets the client and org goals and standards of quality. Need to enforce the defined policy guidelines for all workflows assigned under the Content Moderation scope.Need to ensure timely quality insights are shared to drive process improvements. Should ensure timely feedback and individual performance development is tracked and reported.Should work with the core Operations Team and drive overall quality standards defined as per the process.Note- The reviewed/audited content could be sensitive or of graphic natureAssess the quality of analysts on the project.Meet volume and quality targets for all quality assurance audits.Develop and maintain knowledge of client and their business needs processes.Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements.Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. What are we looking for Participate in process calibration sessions with clients and cross-vendor.Take accountability for effectively handling escalations.Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction.Assist with monitoring and tracking incidents to ensure timely resolution.Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance.Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry.Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio.Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.Risk Assessment:Capability to assess the potential risks associated with various types of content.Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement.Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs.Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Previous experience evaluating quality preferred.At least 2 years overall experience and at least 1 year in Content Moderation related work Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Hindi language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsThis is a Work from Office RoleMust be open to working in a 24/7 environment. Qualification Any Graduation

Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Quality Auditor, you will be:Responsible for Quality Audits ensuring service meets the client and org goals and standards of quality. Need to enforce the defined policy guidelines for all workflows assigned under the Content Moderation scope.Need to ensure timely quality insights are shared to drive process improvements.Should ensure timely feedback and individual performance development is tracked and reported.Should work with the core Operations Team and drive overall quality standards defined as per the process.Note- The reviewed/audited content could be sensitive or of graphic nature What are we looking for Assess the quality of analysts on the project.Meet volume and quality targets for all quality assurance audits.Develop and maintain knowledge of client and their business needs processes.Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements.Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training.Participate in process calibration sessions with clients and cross-vendor.Take accountability for effectively handling escalations.Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction.Assist with monitoring and tracking incidents to ensure timely resolution.Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance.Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry.Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio.Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.Risk Assessment:Capability to assess the potential risks associated with various types of content.Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement.Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsData analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs.Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Previous experience evaluating quality preferred.At least 2 years overall experience and at least 1 year in Content Moderation related workThis is a Work from Office RoleMust be open to working in a 24/7 environment. Qualification Any Graduation

JOB DESCRIPTION Level 7-II (Senior Research Investigator or Senior Research Scientist) Job Location: Hyderabad/Bangalore Department: Synthetic Chemistry Role Requirements: Ph.D. degree with post-Doctoral research with excellent communication skills is preferred with minimum 2 years experience in CRO industry. The candidate should manage a team of 7-12 scientists and be capable of designing scheme, troubleshoot, problem solve independently and execute high-profile project(s). The person should be flexible working shifts as per the organizational policy. The candidate should be excellent in cross functional teamwork and in customer engagement. Strategic Responsibilities Safety: Commitment to safety (self, team, lab and the organization) always Ensuring ZERO safety incidents in the lab/organization Ensuring ZERO safety non-compliances at workplace. Reporting incidents (or near-misses) and learnings from those incidents to avoid recurrence Near miss reporting 1 per year per employee, Reduction in number of first aid injuries reported compared to previous FY, Review SOPs and checklists for completeness of information related to safety Quality: Ensure to comply with Syngene s quality standards and services (self and team) always ZERO data integrity incidents Adhere to the ALCOA+ principles in all data generated. Ensuring adherence to all Syngene policies related to data integrity by all team members. Maintain confidentiality Zero repeat audit observations, Zero major and critical observations in external audits, SOP s vs Practices: Review and implement necessary refinements for continuous training, testing, and tracking SOP compliance Deviations Delivery Responsible for Project Health Index: Project planning, Execution, Deliverables including tracking of KPIs for his/her team and Quality of services (internal/client metrics) Achieve per-quarter improvement in key FY25 KPIs, per OU per plan, 18-20 steps per FTE per month, 6 compounds/FTE/month, 70% targets TAT within 30 days for deliverables 0.1 g scale. Help the Group Leaders and Head of the department in managing the process of governance & tools for effective, transparent, and collaborative management of the projects. Engagement: Good in engaging the customers (weekly reports, experimental for completed final compounds etc). Zero flaw in presentations and report, real time and flawless communication 0% business attrition w.r.t scientific environment and work culture Support in implementing comprehensive client feedback collection and response platform in collaboration with PMO as service management piece. Demonstrate consistent, sustainable technical and operational improvements per RCA/CAPA process in Synthetic chemistry Excellent in team and cross-functional engagement Cost: Manage lifecycle of various lab infrastructure, instruments. Ensure optimum resource utilization and cost efficiencyManage FH to chemist ratio. Maintain above 50 % of Scientist-1 in the team and around 25 % of Scientist-2 employees. Compliance: Adhere to the ALCOA+ principles in all the experiments and data generated. Ensuring adherence to Syngene policies related to data integrity by all team members. ALCOA+ deviations Gemba walk compliance at 100%, Timesheet compliance at 100% Confidentiality compliance Ensuring all assigned mandatory training related to data integrity, health, and safety measures are completed on time by all team members. People: Leadership Next and Succession planning for critical roles - Reduce critical talent attrition by Build competencies and skills that are required to achieve current and future business needs. Technical/functional Skills: The candidate should have excellent knowledge of modern synthetic methodology including asymmetric synthesis, heterocyclic chemistry, catalysis and the reaction mechanism is expected. Should be expert in synthetic problem solving/troubleshooting skills. Excellent communication skills including face to face and virtual interactions with team and clients. Must have exceptional Presentation skills. The candidate should maintain an accurate scientific notebook, draft concise written reports for publications. Managerial Skills: Expertise in handling multiple collaborations. Demonstrated in handling a team size of 7-12 FTEs Worked effectively with interdisciplinary teams. Efficient Lab management skills The Leader must demonstrate the essential qualities of People Management. Giving & receiving performance-enhancing feedback Setting clear performance expectations Conducting challenging performance conversations Coaching individuals toward improved performance Delegating tasks Creating accountability Lead the change #LI-MB1

Job Description for MongoDB Lead Job Title: MongoDB Lead Company: Mydbops About us: As a seasoned industry leader for 8 years in open-source database management, we specialise in providing unparalleled solutions and services for MySQL, MariaDB, MongoDB, PostgreSQL, TiDB, Cassandra, and more. At Mydbops, we are committed to providing exceptional service and building lasting relationships with our customers. Our Customer Account Management team is vital in ensuring client satisfaction and loyalty. Role Overview: We are seeking a skilled MongoDB Lead to manage high-performance MongoDB environments, drive operational excellence, and lead a team of engineers. The role involves proactive monitoring, incident management, and continuous process improvement. Strong leadership and client engagement skills are essential. Roles and Responsibilities Operational Excellence Ensure high availability and optimal performance of client-managed MongoDB clusters through proactive monitoring and timely response to alarms. Drive the team to deliver clean, well-documented resolutions with strong post-incident learning and RCA practices. Utilize and enhance internal tools like alarm templates; actively monitor their effectiveness and take initiative to improve alerting mechanisms regularly. Team Leadership & Culture Lead by example: work and think like a team player, while promoting a culture of shared ownership and accountability. Encourage and mentor team members to think like engineers solving problems with root cause analysis, structured approaches, and long-term solutions. Foster collaboration across shifts and locations to maintain consistency in support delivery and knowledge transfer. Engineering & Process Development Develop and document best practices for day-to-day MongoDB operations including backup, restore, performance optimization, patching, access management, and capacity planning. Continuously improve internal operational processes by introducing automation, repeatable runbooks, and real-time metrics dashboards. Conduct periodic reviews of incident trends, SOP effectiveness, and process bottlenecks to suggest and implement improvements. Client Success & Engagement Act as a primary technical escalation point for critical MongoDB issues and collaborate with stakeholders to ensure timely resolution. Maintain a high standard of client communication and technical reporting, focusing on clarity, transparency, and value delivery. Participate in client reviews and audits, showcasing the operational excellence and proactive initiatives undertaken by the MDS team. What We Offer: Competitive salary and benefits package. Opportunity to work with a dynamic and innovative team. Professional growth and development opportunities. Collaborative and inclusive work environment. Job Details: Work time: General shift Working days: 5 Days Mode of Employment - Work From Home Experience - 4-5 years

Join our Team About this opportunity: We are seeking an experienced and highly skilled Backoffice RAN Engineer with deep expertise in Ericsson LTE/5G NSA & SA technologies. The successful candidate will be responsible for handling end-to-end tasks related to 5G and other emerging technologies in Managed Services Operations. This role requires a strong understanding of the latest mobile network architecture and the ability to drive and support technology tasks and deliveries effectively. What you will do: Manage operational issues from a process and tools perspective for 5G and new technologies. Provide technical troubleshooting and resolution of daily operational issues within the RAN network. Contribute to knowledge-sharing initiatives and other operational improvements in Managed Services Operations. Support the development of automation initiatives for 5G operations. Collaborate effectively with cross-functional teams, including IP, MPBN, TX, and CORE, to resolve network-related issues. Participate in knowledge transfer, documentation, and information-sharing processes. Coordinate with the Support team to resolve cases and perform root cause analysis (RCA). Flexibility to work in 24/7 planned shifts, including night shifts. Develop and maintain comprehensive documentation for network architecture, configurations, and troubleshooting procedures. Prepare, collect, and validate scripts and configurations, ensuring accuracy before execution in support of planned activities. The skills you bring: Education: Engineering Degree (preferred) Experience: 5 to 10 years in RAN Engineering with a focus on LTE and 5G technologies. Core Competencies: o Strong understanding of LTE, NSA, and SA architectures in RAN services. o Hands-on experience with Ericsson RAN equipment (eNodeB/RNC) for operations, troubleshooting, fault rectification, and solution support for UMTS, LTE/5G SA/NSA networks. o Expertise in 4G/5G KPIs and performance monitoring metrics (throughput, latency, call drop rates). o Experience in protocol-level knowledge, including E2E call flow and CTR trace analysis. o Proficient in using trace analysis tools like LogTool, Wireshark, etc. o Strong understanding of the end-to-end connectivity of telecom nodes. o Proven experience in RCA analysis and issue resolution with effective final solutions. o Knowledge and experience with 3GPP, IETF, and other related specifications/standards. o Familiarity with Cloud RAN fundamentals and understanding 5G use cases. o Practical experience with Ericsson Indoor Radio Units (IRU) and DOT. o Ability to troubleshoot customer complaints and network-related issues. o Strong skills in performing routine maintenance, configuration changes, software upgrades, and network expansions of RAN systems. o Understanding of trouble ticket and change request (CR) processes. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 767987

QA/QC Strategy & Governance Define and enforce comprehensive QA/QC plans at project and site levels. Develop and institutionalize Inspection & Test Plans (ITPs), QA manuals, and quality checklists. Align QA processes with regulatory, DISCOM, and client-specific compliance frameworks. Site Quality Execution Conduct frequent quality inspections, audits, and walkthroughs on live sites. Monitor project quality KPIs and provide proactive inputs for corrective action. Ensure calibration and traceability of all quality instruments and records. Vendor Quality Management Conduct vendor audits for critical components (solar modules, inverters, batteries, cables). Ensure vendor compliance with Jaksons quality SOPs and contractual obligations. Coordinate pre-dispatch inspections and material certifications. Training & Capability Building Train site engineers, contractors, and vendors on quality protocols and SOPs. Create certification programs for internal and vendor teams. Root Cause Analysis & Continuous Improvement Lead field issue investigations and perform detailed root cause analysis (RCA). Interface with Product and Engineering teams to incorporate field feedback into design improvements. Define quality metrics to support BoM optimization and reduce defect rates. Digital QMS Implementation Deploy and monitor QMS dashboards, defect tracking, and closure systems. Promote CAPA (Corrective & Preventive Action) culture across projects. Team Leadership Build and lead a high-performing team of site quality engineers. Review team performance and support career development and upskilling initiatives. Key Skills & Competencies: Solar EPC quality management (Rooftop focus) Inspection & Test Plan (ITP) development Vendor audits & supplier quality control QMS software, dashboards, and documentation Root Cause Analysis (RCA), CAPA management Regulatory compliance (DISCOM, CEIG, MNRE) Training and team development Strong analytical and communication skills

Job Description: Good hands-on experience on mainframe, DB2, JCL, CICS, MF Cobol skills and strong Analytical skills, for development on DXC (IP) Agent Compensation Systems products, namely Distribution Support System ( DSS) Ability to providing guidance to client on the business queries, Solution designing and perform development independently on the above Compensation Systems and related Projects (medium to large size in nature). Good Hands-on Exposure to conversion and transformation projects would be added advantage. Hands on experience DSS and PPLUS Cycle support, abend resolution, doing RCA and working on alternative solutions in quick time is a desirable skill. Ability to work on new business proposals and estimation for business growth in DXC. Effective Communication Skills (verbal as well as written) and ability to interact with Client directly. Mentoring and guiding the team and ensuring the defect free and timely delivery of the assignments. Taking ownership of the tasks and get the tasks delivered with team as per project schedule and milestones. Supporting the BA team in Query resolution Defect analysis Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Roles and Responsibilities Ensure compliance with quality management systems (QMS) and quality control measures (QC) on MEP works. Conduct regular site inspections to identify non-conformities and implement corrective actions. Develop and maintain quality documentation, including test reports, certificates, and records. Collaborate with customers to resolve issues related to product defects or performance concerns. Desired Candidate Profile 5-10 years of experience in QA/QC engineering role for MEP projects. Diploma/B.Tech/B.E. degree in Electrical or Mechanical field from a recognized institution. Strong knowledge of ISO Systems, QAP (Quality Assurance Program), QMS (Quality Management System), QC Inspection, Non Conformity Management, RCA (Root Cause Analysis). Excellent customer coordination skills with ability to handle customer complaints effectively.

Job description To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets Expected tasks: Act as point of entry for all inbound first level support Adhere to published Service Desk processes, procedures and incidence excellence guidelines at all times Manage/process common mail box efficiently and timely convert them into incidents, change etc Manage the efficient recording, tracking and escalation of Incidents and complaints Ensure Customers are regularly informed on request status or incident progress Make assessment of requests that cannot be easily categorized referring them to Service Desk Supervisor if necessary for further qualification based on agreed service levels Escalate issues when necessary to Service Desk Supervisor/Manager in line with business escalation procedures When necessary Invoke escalation procedures relative to the appropriate Customer/Product/Service SLA with Fault Resolution groups Manage the Request/Incident life-cycle, including closure, verification and customer communication Manage communications with customers in event of scheduled/unscheduled service disruptions and/or outages Assist when necessary in detecting possible problems and assigning them to the appropriate problem management entity/team for them to raise problem records, provide workarounds and conduct Root Cause Analysis activities (RCA) Provide exemplary customer focused support. Ensure incident reporting data integrity is maintained to the highest possible standards. Undertake any other reasonable task as assigned by your manager. Understand the organization and Products/Services provided to its customers.

Job Title : Incident Manager Location State : Karnataka Location City : Hyderabad Experience Required : 4 to 6 Year(s) Shift: 24/7 Work Mode: Onsite Position Type: Contract Openings: 3 Interested candidate share there updated resume sangeeta.t@varite.com For more information contact sangeeta @ 8929376486 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American multinational computer technology company headquartered in Austin, Texas, United States. A global technology provider offers a comprehensive suite of software solutions, encompassing a flagship relational database management system, enterprise resource planning, customer relationship management, and cloud services. Additionally, the company delivers middleware products, business intelligence tools, and industry-specific applications, addressing diverse business needs worldwide. As a key player in application development, it stewards a widely utilized programming language. These software solutions cater to businesses across various industries and are widely adopted for scalability, security, and innovation. About The Job: Experience in the field of ITIL Service Management, Incident Management Experience handling Tickets & Ticketing tools Maintain, monitor and manage mission critical servers and applications in a mission critical 24x7 environment Manage applications in multi-server Windows, Linux, and Oracle environment, requiring limited or no downtime Qualifications: B.TECH/ M.TECH/ MCA/ BCA How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

End-to-end ownership of the team Manage efficiency & effectiveness of the given team Ensure the team meets the defined contractual SLA targets Evaluate operators' performance by assigning quality ratings and provide feedback on errors Conduct and coordinate push-back discussions with QCers Calculate and publish daily reports review effectiveness and drive governance Generate and report insights by performing basic and advanced data analysis Perform RCAs and deep dive analysis on repeating/high severity issues Contribute to process/product improvement initiatives and work on implementing solutions Providing floor support and sharing best practices on product, processes and policy Ensure smooth policy rollouts and conduct refreshers Be proactive in identifying the training needs of the labelers in the team Team and Client Management This role requires flexible shifts and 24/7 coverage(including night shifts and public holidays)

Requirements Lead and manage the RCA process for all SRE incidents, ensuring athorough and timely investigation. Facilitate RCA workshops, guiding teams through a structuredanalysis to identify the root cause of incidents. Document RCA findings and recommendations in a clear and concisemanner. Work with SRE engineers and developers to implement correctiveactions and preventative measures based on RCA findings. Analyze trends in incident data to identify areas for improvement insystem design, monitoring, and automation. Develop and implement best practices for RCA within the SRE organization. Stay up-to-date on the latest SRE practices and incident responsemethodologies. Collaborate with other teams (e.g., security, product) to ensure aholistic approach to incident management. Mentor and coach SRE engineers on effective RCA techniques. Track and report on key metrics related to incident management and RCAeffectiveness.

As part of the Concession Prevention Program (CPP) within the India Security Loss Prevention team, this role is crucial in protecting the organizations financial interests. We are looking for an candidate who is willing to challenge conventional practices and drive innovation. As a CPP Analyst, you will play a significant role in directly impacting the companys profitability. Your primary responsibility will be to analyze and reduce concessions, which are financial adjustments or losses, thus directly contributing to the organizations bottom line. By effectively managing and optimizing the concession bucket, you will help enhance the overall financial performance and security of the organization. Your efforts will be vital in ensuring that financial losses are minimized, thereby supporting the organizations long-term success and stability. The work will involve but not limited to 1. Resolve TT Related to Refund Claims by Customers: Efficiently manage and resolve trouble tickets (TT) related to customer refund claims, ensuring timely and accurate processing. 2. Analyze/Perform Multiple Checks Using Multiple Tools to Verify Customer Claims: Utilize various tools and methods to thoroughly verify the legitimacy of customer claims, ensuring accuracy and preventing fraudulent activities. 3. Handle Escalation Cases in a Time-Bound Manner: Address and resolve escalated cases promptly, ensuring customer satisfaction and maintaining service quality standards. 4. Meet Daily TT Resolution Targets While Maintaining TT Quality Parameters: Achieve daily targets for trouble ticket resolution, ensuring that all quality parameters are met to maintain high service standards. 5. Create Reports on Loss Data, RCA, and Related Trends Over Time: Develop detailed reports on loss data, root cause analysis (RCA), and observe related trends over time to identify areas for improvement and implement preventive measures. 6. Connect with Stakeholders from Other Teams to Control Issues Impacting TT Resolution Output: Collaborate with stakeholders from various teams to address and resolve issues that may affect the efficiency and effectiveness of trouble ticket resolution. 7. Any other work assigned by organization. 1. Educational Background: A graduate with a background that includes some technical knowledge, particularly related to IT. 2. Data Analysis Skills: Proficient in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes. 3. Technical Proficiency: Good working knowledge of Microsoft Excel and the internet, essential for performing day-to-day tasks efficiently. 4. Adaptability: The ability to quickly learn and adapt to new tools and technologies as required by the job, ensuring continuous improvement and keeping up with evolving job demands. 5. Knowledge of carrying out investigation and provide RCA and Corrective / Preventive actions. 1. Microsoft Excel and Internet: Good working knowledge of Microsoft Excel and internet navigation, essential for performing day-to-day tasks efficiently. 2. Tableau: Working knowledge of Tableau for data visualization and reporting. 3. SQL: Proficiency in building SQL queries and extracting data from databases.

Job_Description":" Quality Strategy Systems 1.Define and implement Quality Management Systems (QMS) compliant with IEC, MNRE, BIS,UL, and ISO 9001/14001/45001.Develop SOPs, inspection protocols, and quality plans for the entire production process cellinterconnection, lamination, framing, testing, etc.Set and monitor KPIs like defect rate, yield, rework, and customer complaints. 2. Incoming Material InspectionEnsure thorough inspection and testing of glass, cells, EVA, backsheet, junction boxes, etc.Develop supplier audit programs and manage incoming material quality with the purchase team. 3. In-Process Quality ControlDeploy quality checkpoints across each stage (tabbing, stringing, layup, lamination, etc.)Ensure tools like SPC, FMEA, RCA, 5 Why, and Control Chartsare used for root causeanalysis and process control.Monitor machine calibration, cleanroom environment, and operator training. 4. Final Product TestingOversee module testing procedures (Flash Test, EL, Hi-pot, Insulation Resistance, etc.).Ensure consistency in power output, efficiency, appearance, and adherence to specifications.Ensure traceability through barcoding and test reports. 5. Certification ComplianceCoordinate with third-party labs (like TUV, UL, BIS) for type approval, factory audits, and productcertification.Ensure compliance with Indian and international regulatory standards.Maintain documentation for internal and external audits.6. Customer Quality Complaint Handling Lead customer complaint investigations and CAPA (Corrective and Preventive Actions).Conduct root cause analysis, implement process improvements, and share 8D reports. 7. Team ManagementLead and mentor a team of QA/QC engineers, inspectors, and lab technicians.Develop skill matrix, conduct training, and ensure a culture of quality and continuous improvement.8. Continuous ImprovementDrive Six Sigma / Kaizen / 5S initiatives across the plant.Work with Production, Maintenance, and R\\D to improve yield and reduce rejections.

Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What will you do: Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access usage of the Sprinklr platform. Troubleshoot technical issues to provide timely accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc. Identify platform gaps /issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment. Ensure quality resolution to avoid escalations from customers and reopening of issue tickets. Assume responsibility for developing detailed knowledge about specific products to stay up to date with the latest releases, new features etc. Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement . Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes. Capturing development areas for product improvement and drive interlocks with product managers and engineering Ensure that the custom ers / ticket requestors are educated, and understand the solution provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience. Create and maintain detailed documentation , such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently. Conduct testing and quality assurance activities to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates. Analy s e support processes, identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations. Assist Customers to seamless use our platform , while meeting all requirements and fulfilling expectations regarding the ticket resolution . Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively . Share learning with the team and take corrective actions as deemed necessary. Ensure that the SLAs, ticket resolution times are met on time, while multitasking on different tickets and coordinating with Account team /Customer /Engineering team What makes you qualified 0-5 years of experience in enterprise software debugging, engineering support operations processes. Min 1+ years of experience in CCaaS solution/Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS , CPaaS , Voice/ telephony infrastructure etc is a big add-on ] Excellent written and verbal communication skills Strong technical background with advanced computer skills / Strong analytical and problem-solving skills Ability to work independently and as a member of a team Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously Passion for solving c ustomer concerns and commitment to client delight A drive to dig into the details of a system or process to solve customer problems. Zeal to learn and constantly upgrade skills in a fast-changing work environment. Ability to think on your feet and remain calm under pressure. Self-motivated, takes initiative, assumes ownership. Ability to work in a highly collaborative and fast-paced environment. Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help. Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms. Experience coding or scripting in one or more of JavaScript, Python, Java, Node. Understanding of data storage technologies /databases . Ex- MongoDB, MySQL, etc. Understand excel in deciphering technical aspects like - Graylogs , Kibana , API Browser , Query Executor , Restricted Curls , Runner Logs

The company seeks a Senior .NET developer in Team Lead (individual contributor) role to join our Solution Delivery Services team and support its internal customers. The ideal candidate should be a self-starter with a solid technical mindset, excellent interpersonal communications, diligent time management skills, team-oriented, and a strong work ethic. Lastly, you work we'll under pressure to meet ongoing and overlapping deadlines within short time constraints. The individual would expect to gather and deliver the businesss requirements to a High Standard. JOB FUNCTION AND RESPONSIBILITIES: Work with internal/external Business teams and BA s to understand the requirements and put together a solution design document Develop/code the application/products per the business requirements and unit test the same to uncover potential vulnerabilities/code defects Work with internal/external QA and Business teams during the testing phase to provide UAT support Analyze the failures and provide RCA for corrections/preventions and documentation Collaborate with other internal IT teams like Infrastructure, Security, Risk teams to ensure end-to-end software solutions Internal IT reporting on key metrics related to unit testing, build failures etc QUALIFICATION: Need a seasoned professional in .NET area with 5-10 years of experience. Min 5 years of Experience in designing and developing technological products and applications Preferred Qualifications And Skills: Ability to analyze problems and actively strategize to resolve them and pay attention to detail. Excellent organization and communication skills Ability to be flexible and adapt to changing situations. Must have experience in technical development and hands-on experience with below - Asp.Net, .NET Core, Angular/React, MVC, SQL Server, RESTful web services, C# Version control - GIT Test Driven Development - nUnit Cloud Technologies - AWS

As an Advanced Quality Engineer (AQE) assuring the quality and reliability of our state-of-the art Connected Lighting & Controls Systems, the backbone of IoT and many other modern building systems. The AQE facilitates the Quality Management processes within R&D, enforcing best practices defined by Signify s Quality System, and champions the major quality pillars related to software & hardware design and development, supplier management, and industrial processes. we're on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch! What you'll do Integral Accountable as a lead for all E2E Quality deliverables in the NPDL Process and Fast track development projects by team. Define and drive execution of the quality management processes within development projects, focusing on critical elements such as: Customer Requirements, Quality Targets, Continuous Improvements for Operational Excellence, adherence to Compliance & Sustainability aspects, Supplier Quality, Critical-To-Quality & Robust Design aspects, Product Risk Management (DFMEA, Maturity Grid), Quality Tests & Integration of all System Components. Report regularly on progress, to all relevant stakeholders within R&D and Business. Advise the Project Leader and management on Quality related milestone decisions. Lead problem-solving activities for internal and Customer concerns relating to assigned responsibilities and documenting all actions in the required format (eg 8D). Ensure project documentation review and authorization. Act as DfSS ambassador. Your qualifications Technical: Technical Academic/University degree (B.E/M.E/B.Tech / M.TEch) or higher degree in software engineering, information technology, or relative discipline. At least 8-12 years experience as a Software professional, or a Quality professional with Software background with an affinity to Hardware/Firmware. Detailed knowledge of the theory and principles of Quality Assurance methods and tools (eg DfSS, APQP, etc) and Software Methodologies (SAFe and CMMi) Experience in Risk Analysis and Root cause analysis (RCA, FMEA, 8D, 5 Why, etc). Experience with development tooling (JIRA, Confluence) and Software Quality Tooling (SonarQube, TIOBE). Ability to apply the appropriate statistics to give contents to fact-based decision making. Familiar with DfSS tools (eg DOE s and modelling), SWQ KPI s & CI / CD best practices. Strong analytical skills. Behavioural: Team player and coach. Demonstrated ability to influence a project team. Good communicator and presenter, willing to listen and speak-up. Strong collaborator who keeps stakeholders and team members informed, maintains continuous collaborative process, and drives key initiatives. Demonstrates strong Leadership in both proactive and reactive Quality management. Ability to influence stakeholders on Quality. Result driven, pragmatic mindset, with attention to detail whilst keeping focus on Big Picture.

Job Description: We are looking for an experienced L2 and L3 Storage and SAN Engineer to join our team. The ideal candidate will handle the following responsibilities: Collaborate with vendors for ticket logging, resolution, updates, and escalation. Prepare and maintain a Preventive Maintenance calendar and review NAS access control. Manage Storage Volumes, LUN, Aggregate, Pool, S3 bucket, and Storage service levels. Oversee RAID or Array group management and S3 bucket provisioning and configuration. Perform diagnostic event logs, troubleshooting, and space utilization trend analysis. Administer zoning, prepare MIR for major incidents, and review checklists. Conduct repeat incident/alert analysis, certificate management, and SAN fabric expansion. Monitor the health of storage app-specific suites and generate capacity management reports. Fulfill incident, request, and change management tasks and integrate new devices into tools. Maintain SAN infrastructure connectivity, manage storage/SAN upgrades, and handle data migration. Key Responsibilities (L3): Conduct monthly call analysis and manage replication reconfiguration. Audit administrator accounts and manage Snapshot or Snap Mirror. Prepare RCA for major incidents and analyze repeat incidents/alerts. Implement performance tuning as suggested by OEM. Update and maintain FMEA, CFIA, availability, and capacity management. Perform risk analysis and develop mitigation plans. Execute continual service improvement plans. Plan and conduct DR drills, prepare and update SOP and knowledge base. Maintain and update Infra AS IS/Infra documents. Oversee incident, problem, and change management, including all minor and major updates/upgrades. Apply for this position Full Name * Email * Phone * Skill Sets * Upload CV/Resume * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

> Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: EMM Intune. Experience: 5-8 Years.

> Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: VMware Server Admin. Experience: 5-8 Years.

> Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: ServiceNow - IT Service Management. Experience: 5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: MSSQL Database Admin. Experience: 8-10 Years.

> Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: DevOps-Terraform. Experience: 5-8 Years.

> Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Microsoft Active Directory Admin. Experience: 5-8 Years.

> Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Windows Server Admin. Experience: 5-8 Years.