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2.0 - 6.0 years
0 Lacs
chennai, tamil nadu
On-site
This is an excellent opportunity at HCLTech for healthcare professionals with 2 to 3 years of experience in Quality (RCM and Denial Management). The role of Quality Analyst involves responsibilities such as daily quality review of transactions and calls, overseeing quality assurance and improvement, recommending and implementing quality improvement programs, enhancing process improvement, customer experience, and ensuring high-performing operation. This position requires working at night shifts and from the office for 5 days a week. The essential responsibilities of this role include achieving daily QA targets, reviewing and assessing transactions and calls, providing fair and objective feedback, reporting findings to agents and leads for training and improvement, collaborating on quality processes and scoring techniques, raising and resolving QA concerns promptly, coaching and providing feedback to monitored personnel and supervisors, identifying quality improvement opportunities, calibrating scores objectively, ensuring consistency across sites and teams, analyzing quality data, preparing QA reports, and working with leads and training team to address areas for improvement from QA results. The required skills and competencies for this position include providing regular coaching and feedback to agents, motivating employees for better results, strong communication and listening skills, coaching for performance improvement, knowledge about the US Healthcare industry, understanding healthcare provider business policies and practices, advanced interpersonal, presentation, and communication skills, effective problem-solving, decision-making, innovative thinking, and proficiency in Microsoft Office. Formal education and experience needed for this role include graduation in any stream, experience in denial management and calling, and 1-2 years of experience as a full-time quality analyst in US Healthcare. If you have the relevant experience in Quality - RCA, CAPA, Quality Tools, Agent feedback, and coaching in RCM & Denial Management, and meet the education and experience requirements, you can share your resume to maithreyee.a@hcltech.com for consideration. The mode of interview will be Virtual/Online.,
Posted 1 week ago
2.0 - 7.0 years
3 - 8 Lacs
Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)
Work from Office
Role & responsibilities Quality Assurance Expertise QMS implementation Conducting root cause analysis and implementing corrective & preventive actions Coordinating with various departments to improve process control Preferred candidate profile Preferred candidate with experience & knowledge in plastic QMS implementation ( ISO 9001:2015 ) blow molding and injection molding quality tools inspection techniques and measuring instruments
Posted 1 week ago
2.0 - 6.0 years
5 - 7 Lacs
Thane
Work from Office
About Credit Saison: A Neo-Lending Conglomerate here to enable India's credit growth story, Credit Saison India, emboldened by our Global MNC parent, is here to accelerate India's credit growth story: by building a Technology-Led Neo-Lending Conglomerate. Across our verticals, we offer bespoke solutions to meet the various credit needs of Individuals, SMEs, FinTechs, and NBFCs. Credit Saison India (CS India), having been founded in 2018, operates under the registered name Kisetsu Saison Finance India Private Limited as an MNC subsidiary of its parent company Credit SaisonCo. Ltd in Japan. Across our various business verticals like Wholesale Financing, Co-origination Financing, Consumer Financing, and SME Financing we look towards reaching resilient Assets Under Management (“AUM”) of US1bn in record time. More about us on https://www.creditsaison.in Key Responsibilities: Handle customer complaints via email and calls with empathy and professionalism. Ensure SLA and TAT adherence for timely issue resolution. Maintain high quality standards in customer interactions. Achieve and sustain strong Customer Satisfaction (CSAT) scores. Make outbound calls for escalated cases and ensure resolution. Identify process gaps and suggest improvements. Perform Root Cause Analysis (RCA) on complaints and drive fixes.
Posted 1 week ago
9.0 - 10.0 years
14 - 15 Lacs
Pune
Work from Office
Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of senior consultant specialist. In this role you will: Analyze incident and change data to identify patterns, root causes, and systemic risks. Define and track service health metrics (MTTR, failure rates, change success, etc. ). Partner with product and support teams to implement reliability improvements. Accountability for the control and compliance of the engineering process. Promote innovation and adoption of cutting-edge specialist technologies and practices with the domain. Build and maintain dashboards and reporting to support visibility and accountability. Support automation and tooling initiatives to reduce toil and improve response times. Contribute to readiness assessments for releases and major infrastructure events. Collaborate across global teams to ensure service resilience is embedded in ways of working Requirements To be successful in this role you should meet the following requirements: Platform Reliability & Operations Maintain and support mission-critical digital security platforms across AWS Cloud (EKS, EC2, CloudFront) and hybrid environments. Incident Management & Problem Resolution Lead incident response, blameless postmortems, and drive root cause analysis (RCA) Security & Compliance Work closely with security teams to implement and maintain identity and access management solutions like ForgeRock and Transmit. SRE Best Practices & Reliability Engineering Define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs). Experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering roles. Strong hands-on experience with Cloud Platform AWS (EKS, EC2, CloudFront, S3, Lambda, RDS) and Linux, Shell/Python scripting CI/CD Kubernetes Docker, Monitoring tools (Splunk & AppDynamics), hands-on ITIL Process Infrastructure as Code (Terraform, Cloud Formation) ForgeRock, Transmit Security (preferred). Strong understanding of networking, security principles, and identity management. Experience with monitoring/logging (Splunk, AppDynamics, CloudWatch, Grafana, ELK). Expertise in automation and scripting (Python, Shell, or equivalent). Solid understanding of SRE concepts: SLI/SLO/SLA Error budgets
Posted 1 week ago
14.0 - 19.0 years
50 - 55 Lacs
Bengaluru
Work from Office
Overview About Business Unit: At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through disruptive technology across Epsilons platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By embracing the latest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of transforming our digital business and capturing new opportunities. Why we are looking for you: You have experience in building world class automation with Site Reliability mindset for Cloud and on-premise infrastructure You have shift-left approach and have strong cloud native experience You have a solid experience of building products/platforms of scale You enjoy new challenges and are solution oriented in complex infrastructure environments You like mentoring people and enable collaboration of the highest order What you will enjoy in this role: As part of the Epsilon CPTS team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative team that s not afraid to do things differently, your ideas will come to life in building next gen infrastructure that supports our Fortune 500 global customers You will implement shift-left approach into our infrastructure life cycle practices The open and transparent environment that values innovation and efficiency Responsibilities Lead SRE initiatives across a hybrid infrastructure (on-prem + AWS, Azure, GCP) Manage and optimize 11,000+ servers across Linux and Windows platforms Architect and support scalable, resilient AWS infrastructure (EKS, EC2, S3, RDS, Lambda, etc.) Administer Kubernetes clusters at scale; ensure health, upgrades, and secure deployments Drive infrastructure automation using Python, Shell, and Infrastructure as Code (Terraform, Ansible, Chef) Design and implement AI agents for observability, RCA, and incident triage using modern MLOps/DevOps paradigms Collaborate with development, IT Ops, Command Center, cloud, and platform teams to strengthen CI/CD, security posture, and SLA alignment Qualifications BE/ B.Tech No correspondence course 14+ years of experience in Platform/Cloud Engineering, SRE, DevOps Strong hands-on coding experience in Go, Python, Shell Strong expertise in Cloud, Kubernetes, Linux Administration Hands-on experience with AWS services and Kubernetes Proficiency in IAC tools like Terraform, Cross plane, Ansible Extensive experience in delivering efficient developer experience Familiarity with monitoring tools (Zabbix, PagerDuty, Grafana)
Posted 1 week ago
5.0 - 10.0 years
15 - 17 Lacs
Bengaluru
Work from Office
Req ID: 332959 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Operations Manager to join our team in Bangalore, Karn taka (IN-KA), India (IN). Business Operations Manager 5 10 Years: Capital Market Domain knowledgeCommunicating risk information to relevant stakeholders, including senior management.Collaborating with different departments to identify and address risk-related issues.Promoting a culture of risk awareness throughout the operations team.Identifying potential risks across various operational areas, including processes, systems, and personnel.Conducting risk assessments to evaluate the likelihood and potential impact of identified risks.Mentor peers and train new team members on functional delivery, risk evaluation, and action implementation.Analyzing both internal and external factors that could affect operations.Optimizing operational processes to reduce risk and improve efficiency.Analyzing operational data to identify areas for improvement and risk reduction.Ensuring that risk management practices are integrated into daily operations.Developing and implementing risk mitigation strategies and plans.Establishing and maintaining a risk management framework.Monitoring key risk indicators (KRIs) and taking corrective actions as needed.Assist in strengthening ORM framework, participate in Risk and Control self-assessment (RCSA) exercise, identify gaps, discuss and formulate action items with process owners to bridge gaps and track action items for timely closureConduct process walkthroughs/reviews across products/processesManage OR incidents, liaise with business for RCA, resolution and corrective action plan and report OR incident report to senior management.Manage Third party risk managementMonitor Key Risk Indicators (KRI) and highlight gaps to senior management with mitigations in consultation with business ownersConduct training sessions on Operational Risk management to employees
Posted 1 week ago
1.0 - 3.0 years
2 - 5 Lacs
Mumbai
Work from Office
Regulatory Compliance & Reporting Ensure adherence to all applicable RBI guidelines for NBFC-P2P entities Assist in tracking and implementing regulatory circulars and Master Directions Prepare compliance checklists and documentation for each RE Support regulatory filings and manage audit trails for reporting Internal Audit & Risk Control Conduct periodic internal audits across operations, customer service, tech, and collections Track closure of audit observations and support RCA documentation Assist in maintaining audit calendars and follow-up mechanisms Agreement & Vendor Compliance Review vendor agreements for compliance with RBI outsourcing norms, DLG, and COC guidelines Maintain a repository of agreements with renewal, vetting, and audit schedules Support vendor onboarding from a compliance standpoint AML/KYC Monitoring Ensure compliance with KYC, CKYCR, and AML standards across REs Track and highlight red flags in user onboarding and transaction behavior Maintain hygiene around UCIC, implied KYC mapping, and suspicious transaction tracking Cross-Functional Compliance Support Collaborate with Ops, Tech, Product, Legal, and Business teams to embed compliance-by-design Participate in project rollouts to ensure regulatory safeguards are integrated from the planning stage Prepare compliance SOPs and help institutionalize a control-first culture
Posted 1 week ago
5.0 - 10.0 years
6 - 10 Lacs
Aurangabad
Work from Office
Process Safety Specialist Asia (Global EHSS Function) Location: Remote, India (preferred near an operational plant) Travel: Up to 40% Reports to: Group Director, EHS&S Are you a Process Safety expert looking to make a global impact Would you thrive in a newly created role with the autonomy to build, implement, and lead process safety standards across a diverse global industrial groupAre you ready to shape how safety is embedded into manufacturing processes worldwide If the answer is yes, this might be your next move. At Morgan Advanced Materials, we are seeking a Process Safety Specialist based in India to support our Asia region (with some global responsibilities). This role sits within our Group Corporate EHS&S function and will collaborate closely with site teams, regional leaders, and global counterparts across our manufacturing footprint. You ll act as the subject matter expert for Process Safety, performing and facilitating risk studies, leading safety improvement projects, and developing best-practice frameworks that drive safer outcomes. Responsibilities What you ll be doing: Design and roll out Process Safety Risk Management strategies for our global business Facilitate HAZOP, LOPA, DSEAR and related assessments across multiple sites Assess and improve Process Safety protocols at plant level Support design reviews for new processes and technologies Partner with engineering and operations to embed safety into preventive maintenance and change processes Develop global KPIs, site-specific safety objectives, and training materials Actively lead or support RCA and audit preparation as needed Qualifications What you ll bring: A degree in Engineering or Safety (Chemical or Mechanical preferred) 5+ years of experience in Process Safety in a high-risk industry (chemicals, manufacturing, oil & gas) Hands-on experience in conducting or leading PHAs (HAZOP, LOPA, etc.) Strong knowledge of safety frameworks, codes, and recognised good practice Experience working regionally or globally across complex manufacturing environments Excellent English communication skills (verbal and written) Why this role Youll be shaping a global process safety strategy across diverse operations You ll gain exposure across multiple GBUs, cultures, and technologies You ll join a collaborative and mission-driven global EHS team Flexibility to work remotely while making a tangible impact at site level If you re a Process Safety expert ready to drive global standards and hands-on change, we encourage you to apply today. At Morgan Advanced Materials, we are committed to creating a diverse, inclusive, and respectful environment. We encourage applications from all backgrounds and communities and are happy to discuss reasonable accommodations where required. Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1
Posted 1 week ago
5.0 - 9.0 years
5 - 8 Lacs
Sohna
Work from Office
Job Description: Assistant Manager_ Plant Maintenance Department: Maintenance Location: Sohna Job Purpose: To ensure optimal performance and reliability of plant machinery, equipment, and utilities through the eective management of preventive and breakdown maintenance. The Assistant Manager will support production goals by minimizing equipment downtime and maintaining a safe, eicient manufacturing environment. Key Responsibilities: Supervise preventive, predictive, and breakdown maintenance for CNC/SPM machines, Mechanical presses, welding machines, Gantry Automation, Low-cost Automation, conveyors, and utility equipment's. Monitor and analyses machine performance data; plan maintenance interventions to prevent unplanned stoppages. Execute root cause analysis (RCA) for recurring equipment failures and implement corrective actions. Coordinate closely with production and quality teams to ensure smooth operations and quick restoration of machinery during breakdowns. ¢ Align maintenance activities with production schedules to minimize disruption. Lead and mentor a team of technicians, tters, and electricians; assign tasks and monitor job completion. Enforce compliance with standard operating procedures (SOPs) and safety protocol Monitor usage and stock of spare parts, tools, and consumables; coordinate with procurement for timely replenishment. Ensure compliance with IATF 16949, ISO 14001, and ISO 45001 standards. Conduct routine safety inspections and enforce lockout/tagout (LOTO) procedures. Participate in internal and external audits related to maintenance and plant safety. Track maintenance KPIs: MTTR, MTBF, Overall Equipment Eectiveness (OEE), and downtime analysis. Ensure accurate records of equipment maintenance logs, service history, and utility usage. Generate regular reports for management review, including downtime reports, maintenance performance, and budget adherence. Key Skills: Prociency in Mechanical, Pneumatics and Automation systems used in automotive parts manufacturing. Familiarity with PLC/FANUC/SIEMENS/MITSUBISHI Etc.-based machine controls. Strong troubleshooting and decision-making ability. Knowledge of hydraulic, pneumatic, and Gantry automation /robotic systems. Familiar with SAP PM Eective leadership, communication, and problem-solving skills. Working Conditions: Based in a high-paced manufacturing plant. Involve shift work, weekend support, and participation during planned/unplanned shutdowns. Physical presence on the shop floor is required for issue resolution and supervision. Qualications: Education: B.E. / B.Tech in Mechanical or Mechatronics Engineering. Experience: 7-9 years of hands-on experience in maintenance in an automotive or precision parts manufacturing plant.
Posted 1 week ago
5.0 - 7.0 years
14 - 17 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Experience in RCA Database Installation and troubleshooting Always ON Cluster configuration and Management Failover Cluster Management patching Failover cluster Always ON Replication and Link Server configuration Database Patching Hardening
Posted 1 week ago
3.0 - 5.0 years
4 - 6 Lacs
Hyderabad, Telangana, India
On-site
Essential Job Duties & Responsibilities Strong knowledge in managing and maintaining the VMware infrastructure management strong hands on experience on VMware upgradation and migration Proficient on VMware technologies like vCenter, Update Manager, HA, DRS, vMotion, svMotion, Template & Cloning, etc. Datacenter understanding. Experience with hardware platforms.. Drive RCA preparation and meeting SLA for RCA submission along with planning and implementing fixes/patches. Performance and capacity management on VMWare servers and complex health check-ups. Experience developing virtual desktop solutions using vmware technologies (Horizon view,, Thinapp & vSphere) Experience providing technical resolution to incident & problem events related to VDI Infrastructure. Experience in VMware Horizon 7 administration: view connection server,Gateways,App vplumes, DEM Experience in horizon smart policies. Experience in troubleshooting end user issues such as agent unreachable, Black screen & VDI slowness issues etc. Experience in working in a global horizon view and implementation of new VDIs. Experience in AD, DNS, DHCP,virtual networking, storage, End user devices. Experience in Managing virtual and physical servers. Experience in Creation of golden images for horizon view composer and instant clone. Experience in Analyze & execute horizon view performance tuning strategies. Experience in Configuring & managing User,Group,Permission Role, Resource Pool Experience in Managing linked clone/Instant clone pools, thin apps, Persistent disks. Experience in Troubleshoot & resolve vSphere & Horizon view issues related to VM availability, Horizon view connectivity. Experience in Performing day-to-day VDI administration tasks such as patches, upgradation etc. Experience in Creating of desktop pools such as Floating, Dedicated. Involving in client calls and with support person to troubleshoot VDI related issues. Experience in working within the allocated SLAs to make sure issues are addressed in proper manner using ticketing tools. Provide documentation, Processes. Should be flexible to with 24/7 Support environment. Perform scheduled night/weekend work as required due to environment constraints. Experience in participating & developing VDI related operational procedures & Standards. Very good hands on experience & expert understanding with VMware Horizon 7.0 & later Experience in managing windows 10 VDI images Good experience in RDSH Services. Good experience in VMware Appvolumes, Appstacks & writable volumes. Working experience on VMware horizon view Strong hands-on experience on upgradation/migration on VMware and VMware horizon view Creates, manages and deploys Active Directory Group Policy Objects (GPOs) and associated custom GPO templates for the virtual environment. Follows and enforces organizational IT security policies and processes, including change management processes. Ability to serve as the primary engineer for the client software and hardware environment Strong knowledge of Windows, and Mac operating systems Ability to make recommendations regarding the client architecture, and articulate the value that new products would bring to clients Knowledge of industry standards; available technologies; and security and system best practices Ability to understand and resolve network system issues Thorough knowledge of Microsoft Windows operating systems Strong knowledge of system administration PowerShell CLI script and PowerShell and Batch scripts
Posted 1 week ago
5.0 - 12.0 years
4 - 6 Lacs
Hyderabad, Telangana, India
On-site
CyberArk L2 (Security Specialist) Must Have Skills: More than 5+ years of experience in deployment & implementation of Privileged Identity Management using CyberArk solution for large scale customers across various industry verticals Have a strong knowledge of the CyberArk privileged account security suite - CyberArk version 10.x,11.x and 12.x Capture detailed requirements for the CyberArk solution based on input from platform owners, eco-system owners, the target architecture and high-level requirements. Design and Architecture of the overall CyberArk implementation. Performing compliance checks on CyberArk for IT security safes and to Provide alerts and reports appropriately. Investigate, Provide RCA and resolve Incidents. Strong grasp of network design, application/infrastructure security concepts, techniques, technologies, and tools Customer service background - able to empathize with customer and own the issues raised to resolution Leading team contribution to any queries requiring technical specialist input Other Required Skills: Good understanding of LDAP concepts. Experience in using database client tools like Toad, etc. Experience in using standard protocols like SSH, Telnet, RDP, etc. and related tools like Putty. Experience in working with the Network devices like firewalls, routers, etc. Should have the ability to understand customer scenario and requirements (may include customized integration situations) and be capable of suggesting solutions. Excellent communication skills and ability to work with global counterparts. Knowledge of basic networking Exposure to virtual environments with experience in integrating ESX, ESX(i) hosts with the PIM solution. Good troubleshooting skills Qualifications: Candidate must have CyberArk Sentry Certification. More than 6 years of strong implementation experience Strong oral and written communications skills Customer Facing Exposure is must
Posted 1 week ago
10.0 - 20.0 years
16 - 31 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Job Title: Network and Security Engineer - L3 Location: Mumbai Client: HDFC Bank Job type: Fulltime Required Professional and Technical Expertise: 1. Minimum of 10-12 years experience focused on Data Center network support, configuration, and implementation. 2. Minimum 8+ years of core switching, routing, MPLS and FWs. 3. In-depth knowledge of and experience with major network protocols and technologies including BGP, OSPF, MP-BGP EVPN, VXLAN and VPC. 4. Expertise to Cisco ACI / Cisco Nexus/Fortigate/Checkpoint Platform platform and related switching configurations. 5. Expertise in F5+WAF + Load Balancer. 6. Experience deploying and maintaining wide area networks with emphasis on IPSec, L2L VPN, and Remote Access VPN. 7. Networking and security architectural and engineering support experience across local, regional, and global domains. 8. Ability to effectively execute multiple IT projects and deadlines with limited supervision. 9. Excellent written and oral communication skills. 10. Should be able to lead a team of L1/L2. 11. Should be able to drive High severity calls and drive RCA. 12. Should be able to participate in architecture level discussion with client. 13. Follow SLA and compliance. 14. Experience on working on datacentres with more than 500 network and security components. 15. Should be able to plan lean shift rosters and align the shift operations as per workloads. 16. CCNP Certified Mandatory. Preferred Professional and Technical Expertise: 1. PMP/ITIL or CCIE certification. 2. Ability to interact confidently with stakeholders of all levels 3. Understanding and daily use of Microsoft Office 365 Suite and other productivity tools (e.g., Excel, Word, PowerPoint, SharePoint) to accomplish audit and compliance related tasks.
Posted 1 week ago
8.0 - 12.0 years
10 - 12 Lacs
Pune
Work from Office
Our Esteemed client in Isolation valve industry in Pune is looking for Assistant Manager QA with relevant experience of 8 to 12 years in Inward, In process and Final Quality. Required Candidate profile University Engineering Degree in Mechanical, Production or Instrumentation is required. Atleast 4-5 years of experience with Isolation valves or similar industry is mandatory.
Posted 1 week ago
5.0 - 9.0 years
15 - 17 Lacs
Vadodara
Work from Office
Position Summary: The Manager Process Excellence (Black Belt) role is specifically designed to facilitate process/performance improvement activities and quality scores using Lean Six Sigma methodologies. Black Belts will be working closely with the senior manager on various projects that drive automation, improved processes/quality, standardization, SOPs, and customer satisfaction. Additional duties include leading, coaching, and mentoring Green Belts/Analysts, Process Owners, SMEs etc. in the use of Lean Six Sigma methodology. Serve as a strong resource to the organization on Six Sigma philosophy, theory, and application of tools and tactics by partnering with various stakeholders and leadership team to achieve corporate strategic initiatives. The goal is to reduce operational inefficiencies, Improve overall performance, productivity, and quality. Job Responsibilities: Lead a small team of analysts for various projects. Work closely with senior managers, process owners, SMEs to define the goal for improvement, the defects to be eliminated or improved. Primarily responsible for data collection, performance analysis and measuring progress by sharing metrics of findings. Monitor projects throughout the entire process ensuring timely and successful completion. For dependencies and conflicts, facilitate resolution by prioritizing deliverables and assign resources based on the direction provided by senior manager. Provide regular project updates and present data to the Leadership group. Develop strong working relationships with management, project team and other stakeholders. Build trust and create a clear communication channel to communicate findings and action items. Ensure team members are creating knowledge-based documents and documenting processes. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Other duties as assigned. Knowledge & Skills: Bachelors degree required; Masters/MBA preferred. Black Belt certification required, external certification from an approved training program preferred; Project Management Professional (PMP) preferred. Self-driven & dynamic leader with 4+ years experience with change management, project management, continuous performance improvement and/or data analysis, preferably in service industry. Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration. Solid skills in data collection, aptitude for math and statistical concepts (formal class work in basic statistics preferred). Proficiency in statistical software preferred (e.g. Minitab, SPSS). Proficient with MS Office tools (e.g. Power Point, Excel, Access, Word). Should be able to mentor/lead improvement initiatives independently and collaborate with all requisite stakeholders in accordance with timelines provided. Good experience in leading workshops/sessions on VSM and FMEA type of activities to identify process improvement opportunities. Confident in leading Lean/Six Sigma training sessions independently on a periodic basis. Must have the knack of logical reasoning while identifying high impact process improvement initiatives and take them to closure and ensure continuous improvement by taking E2E ownership. Attention to detail, including listening skills. Demonstrated formal/informal leadership skills with track record of results driven attitude through project management. Outstanding communication skills both verbal and written and ability to interact with and present to C-level executives and board members. Strong proven business acumen with problem solving analytical, and critical thinking skills. Enjoy working in a highly collaborative, fast-paced, and dynamic environment. Holds a valid US B1/B2 Visa and is willing to travel onsite for few months periodically.
Posted 1 week ago
1.0 - 5.0 years
0 - 0 Lacs
vadodara, gujarat
On-site
As a Junior Engineer or Engineer in the Quality Control department of a reputed Engineering Manufacturing Company near Vadodara, you will be responsible for ensuring the quality standards of the products. You should hold a qualification of BE or Diploma in Mechanical or Plastic engineering with 1 to 3 years of relevant experience in industries such as Engineering or Plastic. Your key responsibilities will include having knowledge of Quality Management Systems (QMS), Advanced Product Quality Planning (APQP) documents, Non-Conforming (NC) material handling, Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) analysis, conducting investigations using QC tools, understanding ISO standards, maintenance of log-books, data analysis, and the capability to read and interpret testing protocols. Additionally, you will be expected to work full-time on a permanent basis in a day shift schedule at the company's location. The salary range for this position is between 3.00 to 3.50 Lacs per annum with benefits like Provident Fund, yearly bonus, and opportunities for personal and professional growth. If you meet the qualifications and experience required for this role, please apply by contacting 7573922233 or visiting www.crownhrservices.com/job-opening.,
Posted 1 week ago
7.0 - 11.0 years
0 Lacs
maharashtra
On-site
As a Team Lead in credit risk assessment for a US bank, you will be responsible for leading a team of 4-6 analysts specializing in the evaluation of (i) Commercial Real Estate (CRE) loans and (ii) Commercial and Industrial (C&I) loans. Your primary focus will be on CRE expertise, with C&I knowledge considered an additional asset. Your role will involve overseeing the analysis and reports prepared by analysts, as well as engaging with clients regularly to discuss analytical aspects of the work and project pipeline. Key responsibilities include conducting research and assessment of the credit strength of CRE and C&I entities. For candidates with CRE experience, your background should include tasks such as sourcing updated operating statements, rent rolls, and valuation reports. Proficiency in financial spreading tools like Sageworks, conducting CRE cash flow analysis, and preparing detailed credit reports is essential. Familiarity with tools such as CBRE, CoStar, RCA, REIS, Moodys CMM, as well as knowledge of Intex and Bloomberg, will be advantageous. For those with C&I experience, in addition to the above requirements, responsibilities will include spreading financials (Audit, Business Tax Returns, Personal Tax Returns, etc.) using tools like Sageworks and CreditLens. You will also analyze and calculate qualifying income from various tax documents like 1040s, Schedule E, 1065, 1120, 1120S, K1, and transcripts. Understanding tools like nCino, Salesforce, RMA reports, as well as knowledge of Intex and Bloomberg, will be beneficial. Furthermore, you will support franchise building activities by contributing to the writing of blogs and articles. Education and Experience: - Minimum Educational Qualification: CA/ MBA/ CFA/ FRM - Minimum Experience Required: 7+ years of work experience, with a preference for candidates with relevant expertise in CRE and C&I credit risk assessment.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
vadodara, gujarat
On-site
As a Credit Underwriting Coordinator, your primary responsibilities will include monitoring the FTR trends, identifying training gaps, and conducting regular trainings. You will be responsible for coordinating the mapping issues and technical issues, ensuring end-to-end TAT servicing by the CO structure to the sales teams. Your key duties will involve maintaining a TAT of 24 hours for all assigned credit underwriting at the branch. You will also need to ensure monthly trainings for Branch Loan officers on the latest product updates and maintain a FTR of the branch at 90% levels through daily briefings on file-wise errors. It will be your responsibility to ensure branch compliances by highlighting deficiencies to RM ICQ and conducting detailed Root Cause Analysis for OD cases. Additionally, you will be required to act in the role of Branch Manager in their absence for the purposes of cash deposition and disbursement. The ideal candidate for this role will be a graduate in any discipline with a strong attention to detail and excellent coordination skills. If you are proactive, detail-oriented, and have a passion for credit underwriting, we encourage you to apply for this position.,
Posted 1 week ago
3.0 - 8.0 years
0 Lacs
uttar pradesh
On-site
The job involves maximizing the availability and reliability of material handling systems and equipment at a Bio energy site by utilizing specialized expertise across equipment groups. You will be responsible for ensuring Health, Safety, and Environmental compliance, as well as cost-effective maintenance through audits, budgeting, and IMS documentation. Additionally, you will need to maintain the reliability of rotary equipment and material handling systems through PM/CM schedules, condition monitoring, and Root Cause Analysis (RCA). Optimizing spare parts and inventory management using SAP systems and preservation practices will also be a crucial aspect of the role to ensure smooth Operations and Maintenance (O&M). Furthermore, you will be expected to drive performance improvement and enhance team capability through Total Productive Maintenance (TPM), training, benchmarking, and coordination with the Center of Excellence (CoE). Key Responsibilities include: - Ensuring HSE, statutory compliance, and cost-effective maintenance - Maintaining reliability of rotary equipment and material handling systems - Optimizing spare parts and inventory management - Driving performance improvement and team capability Critical Competencies required for the role involve reducing maintenance costs and improving equipment availability, safety, and reliability through proactive actions and audits. You will also need to enhance manpower productivity and minimize production losses by balancing reliability with operational needs. Compliance with Root Cause Analysis (RCA), Reliability Centered Maintenance (RCM), Condition Monitoring (CM), and training protocols while harmonizing standards across vendors and systems is essential. Maintaining inventory control and implementing corrective/preventive actions aligned with organizational policies are also critical competencies. The Ideal Background for this position includes a Bachelor's degree in mechanical engineering, along with 3-8 years of experience, including at least 3 years in the field of Solid/Material handling equipment. Key Metrics that will be measured include: - Maintenance Cost Reduction - Equipment Availability & Reliability - Operational Efficiency & Downtime Control - Inventory & Spare Parts Management - Compliance & Safety Performance,
Posted 1 week ago
2.0 - 7.0 years
4 - 6 Lacs
Mumbai
Work from Office
Leading BPO in Mumbai Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call a 8467054123
Posted 2 weeks ago
3.0 - 7.0 years
5 - 9 Lacs
Noida
Work from Office
About this opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. You will bring IP Firewall on Cisco FTD + Firepower + ASA is mandatory Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson. Good Communication & trouble-shooting skills. 3-7 years of relevant in IP Domain
Posted 2 weeks ago
8.0 - 10.0 years
25 - 30 Lacs
Pune
Work from Office
Responsibilities & Key Deliverables Floating RFQ s for getting techno-commercial proposals from Suppliers. Technical Proposal Sign-off with Supplier along with Engineering (BoM / FTG / DVP requirements/Effort Estimation /development scope). Support SSU by providing information /data for commercial discussion and negotiation with suppliers. Prepare and raise PO to suppliers. Verse with IMCR / VAVE process and methodology Commercial acumen: Cost estimation of the process, FTG involved & Packaging to accurately estimate CAPEX requirements (develop and monitor the CAPEX) Proactively identifying & resolving problems and maintaining quality standards Facilitation & ensuring deployment of the new and the revised standards by interfacing with functions. Good knowledge of quality tools and processes ,Ensure seamless flow of information on quality concerns to seniors. Releasing schedules & Procuring parts based on project gateways to ensure smooth vehicle builds. APQP and tracking at all the stages of product development. Experience 8-10 year Industry Preferred Auto / Auto-ancillary Qualifications B.E/B.Tech Electronics, General Requirements Good product, process & development knowledge of Electronics Parts like Instrument Cluster, Body Control Module, RPAS System E Horns, Flasher, Controllers, Control Panel , Switches, Infotainment System etc. Commercial acumen about various processes and materials (MHR, Conversion cost, Markup) Knowledge of vehicle systems ( Technical know-how of the products) Well acquainted with Techno commercial of parts (RFQ / Quote Synthesis) E Child Part souring & Costing. Good Problem-Solving Skill & adherence to RCA / ICA & PCA. Supplier relationships Negotiation skill. MIS reporting
Posted 2 weeks ago
8.0 - 13.0 years
8 - 14 Lacs
Bengaluru
Work from Office
Job Title: Manager Quality (BPO) Location: Bangalore – Whitefield Mode of work - Work from Office Job Type - Full-time DOJ - Prefer immediate joiners Job Summary: The Quality Manager will lead the design, implementation, and continuous improvement of quality frameworks and initiatives within a high-paced BPO environment. This role is instrumental in ensuring adherence to client expectations, compliance standards, and internal quality benchmarks across all operational touchpoints. A key responsibility includes overseeing and supporting ISO 9001 audit readiness , driving alignment with international quality standards, and managing internal and external audits. The Quality Manager will drive process excellence through data-driven analysis, Six Sigma methodologies, and proactive risk identification. By partnering with cross-functional teams, the manager will foster a culture of quality, accountability, and continuous improvement—ultimately enhancing customer experience, reducing defects, and improving operational efficiency. Key Responsibilities: Own the end-to-end quality function, ensuring alignment with both internal standards and client-defined metrics. Analyze early lifecycle (0–90 days) agent performance trends and implement targeted quality improvement plans. Work closely with Operations, Training, and Client Services to deliver outcomes as per the defined Statement of Work (SOW). Support the development and execution of structured TNI frameworks, refreshers, and capability-building programs in partnership with the training team. Design and implement robust quality controls to minimize errors, reduce escalations, and mitigate compliance risks. Lead, mentor, and develop a team of Quality Analysts, driving performance accountability and professional growth. Conduct deep-dive investigations into quality gaps using data-driven methods, and drive corrective and preventive action plans. Ensure SOPs, quality standards, and knowledge bases are consistently updated to reflect business and client changes. Uphold quality assurance governance on compliance, data security, and regulatory adherence. Track quality training and performance initiatives through feedback loops, scorecards, and post-intervention metrics. Champion a culture of quality-first thinking, continuous improvement, and innovation within the organization. Required Skills & Competencies: Quality Assurance & Compliance Develop and implement quality control processes, metrics, and reporting systems. Monitor and audit calls, chats, and emails for accuracy, process adherence, and customer satisfaction. Ensure compliance with client SLAs and internal SOPs. Strong understanding of ISO 9001:2015 standards and experience in leading ISO/internal/external audits. Proven ability to implement and govern audit controls, risk mitigation strategies, and corrective actions. Deep familiarity with call/chat/email monitoring techniques, scorecards, and quality checklists. Process Excellence Champion Six Sigma, Lean, or similar quality methodologies for process optimization. Drive initiatives to reduce customer complaints and increase First Call Resolution (FCR) and CSAT. Collaborate with process owners to design quality frameworks for new transitions and process migrations. Performance Improvement & Analysis Identify quality gaps and drive root cause analysis (RCA) to reduce errors and improve performance. Implement corrective and preventive actions (CAPA) for consistent process improvements. Develop performance dashboards and scorecards for agents and teams Reporting & Metrics Publish regular quality reports, trends, and actionable insights to internal and client stakeholders. Track key metrics: Accuracy, CSAT, NPS, AHT, FCR, Quality Scores, etc. Team & Stakeholder Management Lead, train, and motivate a team of quality analysts. Conduct calibration sessions with clients, internal QA teams, and operations. Strong people management skills with experience in leading QA teams in a BPO setting. Capable of managing multiple stakeholders including clients, operations, training, and compliance teams. Communication & Documentation Excellent verbal and written communication skills, with the ability to present to senior leadership and external clients. Skilled in preparing audit documentation, RCA reports, and client-facing decks. Process & Compliance Understanding of compliance, data privacy, and risk governance in BPO operations. Experience in handling internal/external audits related to training and quality. ISO & Audit Management Lead preparation, execution, and closure of ISO 9001, internal, and external audits, including documentation, audit readiness, and corrective action planning. Collaborate with cross-functional teams to ensure continuous compliance with audit standards and regulatory mandates. Serve as the point of contact for client or third-party audits related to quality and compliance. Interested candidates share cv to jagadish.r@genisys-group.com / 7339655795
Posted 2 weeks ago
2.0 - 7.0 years
0 - 1 Lacs
Chennai
Work from Office
Exp: 2+yrs 1)Manufacturing engineer-Lapping process Skilled in achieving tight flatness Familiar with surface metrology tools 2)Manufacturing engineer-Laser process Skilled in CAD/CAM & CNC for Laser programming Familiar with laser inspection tools
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
You are a technology-led healthcare solutions provider driven by the purpose of enabling healthcare organizations to be future-ready. At Indegene, you offer accelerated global growth opportunities for bold, industrious, and nimble talent. Your unique career experience celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. If you are looking to explore exciting opportunities at the convergence of healthcare and technology, visit www.careers.indegene.com to kickstart your career. The first few years of your career are crucial as they lay the foundation for your professional journey. Indegene promises a differentiated career experience where you will work at the intersection of healthcare and technology and be mentored by industry experts. You will have the opportunity for global fast-track career growth alongside Indegene's high-speed expansion. As a purpose-driven organization, you focus on enabling healthcare organizations to be future-ready with customer obsession as your driving force. You are bold in actions, nimble in decision-making, and industrious in your work approach. About Indegene - https://www.indegene.com/ Experienced Senior Design Quality Engineer is sought with a focus on ensuring product quality throughout the lifecycle. This includes leading Quality Plan development, validating critical design inputs, ensuring compliance during design reviews, verification, validation, and transfer. The ideal candidate should excel in risk management, design for reliability (FMEA, V&V, RCA), and post-market analysis to drive continuous improvement. Collaboration across functions to deliver high-quality, customer-focused, and regulatory-compliant products is essential. Roles and responsibilities: - Develop appropriate quality plans covering all product lifecycle stages - Provide oversight of Quality Plan execution, Risk Management activities, and design-related tasks - Validate key design inputs such as usability, reliability, performance, and more - Assess product quality performance and conduct post-market analysis - Ensure compliance during design reviews, verification, validation, and transfer - Apply design for quality and reliability best practices Skills: - Knowledge of global medical device or consumer product regulations and standards - Experience in Software or Hardware development, Verification and Validation, Risk management, RCA, and more - Familiarity with Sample Size Determination, Statistical Methods, Safety Risk Management, and Failure Modes and Effects Analysis - Understanding of quality system development, documentation, and implementation - Ability to develop and implement quality programs, including problem-solving Qualifications: - Bachelor's degree in Engineering - Minimum 3 years of experience in medical device-related Quality & Regulatory domain with knowledge of design control principles EQUAL OPPORTUNITY Apply now if you are excited about this opportunity to contribute to the future of healthcare technology!,
Posted 2 weeks ago
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