3990 Rca Jobs - Page 4

Role description To identify investigate and resolve the underlying causes of business process failures customer complaints or operational inefficiencies The role ensures that corrective and preventive actions are implemented to improve performance reduce risk and enhance customer satisfaction Key Conduct thorough root cause investigations using structured methodologies e g 5 Whys Fishbone Ishikawa Fault Tree Analysis Collaborate with cross functional teams to gather data validate findings and implement corrective actions Document findings in clear concise RCA reports with actionable recommendations Monitor the effectiveness of implemented solutions and track recurring issues Support continu...

Experienced professionals across multiple technology stacks for a critical Production Support Project. These roles focus on ensuring high availability, performance, and stability of production systems while also handling incident resolution, change requests, and system enhancements Lead PEGA production support activities including major incident resolution and hotfixes Manage and execute PEGA platform upgrades and patching efforts Coordinate with cross-functional teams (QA, DevOps, Business) for support and enhancements Drive RCA (Root Cause Analysis) and implement preventive measures Mentor developers and enforce best practices in support and development

Job description Expert and Hands on experience on Azure Security Centre Practical implementation of Cloud Infra Security Experienced on Microsoft Stack (E5) Hands on experience on Active Directory/ Exchange Expertise on Identity/ Privileged Identity management (PIM)/ Pluggable Authentication Modules (PAM) Hands on Cloud Design experience Secure SDLC framework design & implementation for agile development methodologies Ability to manage Customer Interaction independently, and have worked in direct contact with the customer in the past in a managerial role. Establish Application Security Governance to manage the unmitigated design flaws and vulnerabilities and manage reporting Support technica...

Picture Yourself at Pega: The Principal Engineer, Technical Support is a key technical role within Global Client Support (GCS). You would be the first point of contact for customers to address technical issues, escalation and solve complex problems. You will be responsible for managing high-severity incidents, performing root cause analysis, and ensuring platform stability across global client environments. You will work closely with engineering, cloud operations, and client success teams to resolve complex technical issues and proactively prevent recurrence. This position develops customer satisfaction and loyalty by providing superior support services for our global client base. What You'l...

Qualification : 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Industry/Experience Specification : Previous experience as a Call Quality Auditor preferred Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform ACPT (Agent, Customer, Process, Technology) Analysis, and provide constructive feedback to agents aligned with client requirements.W...

Role & responsibilities Process Adherence & Quality Management through process training, process re-engineering and Branch review. Preferred candidate profile Trainings for new process implementation and new product launch, Process reiterations and awareness communications, Induction, Periodic Orientation Training and Refresher trainings etc. Drive Process implementation and stabilization through Branch Review. Conduct process audit post implementation. Review Process gaps and ensure branch trainings for processes are identified. Initiate Local initiatives to enhance process quality and efficiency. Able to prepare Training Manuals, FAQs & assessment modules. Conduct RCA and suggest specific ...

We are looking for an IP Admin SME to join our Trademark IP Admin team in Noida. This is an amazing opportunity to work with Trademark Clients. The colleague will be reporting to the Manager/Sr. Manager. We have a great skill set in Intellectual Property domain and we would love to speak with you if you have skills in Trademark domain. About You experience, education, skills, and accomplishments Bachelors degree & Minimum 3 Years experience in IP Trademark P1 & P2 are eligible to apply & rating should be achieved and above. Exceptional Trademark domain expertise, experience to work on different IPMS' is added advantage and preferable Client Centricity and strong relational skills to work coh...

About this role The Team Leader is responsible for managing a team of Sales Executives to ensure they meet their performance targets in terms of login hours, talk time, and conversions. The role involves daily monitoring, performance reviews, conducting RCA (Root Cause Analysis), providing feedback, and ensuring overall productivity and motivation of the team. Responsibilities Manage the team effectively to achieve daily and monthly targets. Conduct RCA (Root Cause Analysis) to identify and resolve performance issues. Monitor team performance and prepare regular reports. Conduct training sessions to enhance team skills and performance. Motivate and recognize team members for their achievemen...

Transaction Quality to meet Customer Experience Conduct regular Audits check on team and daily governance Manage Team and allocate responsibilities Responsible to manage RCA/Escalation Design Calendar for Calibration/Tape Review Must have done analysis on quality parameters. Grooming of QA(team members) Preparing data for MBR, QBR, reviews etc Client management. keen understanding on Process Improvement Six Sigma Green Belt Preferred.

Drive APQP activities at suppliers. Follow up with suppliers in part development in a timely manner. Evaluate PPAP documentation and align with Parker Quality requirements. Conduct onsite Supplier onloarding. Process and Product audits at vendor ends. Analyze quality issues at supplier end, work on RCA and corrective actions closure. Constant follow up with suppliers to ensure they support FAI, PPAP, etc. in a timely manner. Knowledge of PPAP, Supplier Audit, 7QC Tool, 8D, SPC, Gauge RR etc. Supplier quality Management

Solutions Engineer At Unbox Robotics About Unbox Robotics We at Unbox Robotics are revolutionizing warehouses and distribution centers by building the world's most compact, powerful, and flexible mobile robotics systems for the new age of warehousing. Our product is the world's first of its kind AI-powered parcel sorting robotic system that gets installed 10X faster, saves 50+% space, and improves productivity by more than 3X with 50% fewer robots than that of the competition. Founded in 2019, we are backed by marquee investors and angels. We are looking to add to our team of thinkers, innovators, and doers and would love to have you join us at the Pune, India, office and build the future of...

Job Description Summary The role is for leading the inprocess customer FAT and outgoing quality activities for products ( CT/CVT) which includes inprocess checks in taping/winding assembly process ( drying and oil filling) Ensuring all quality checks before tests and also conduct outgoing quality checks ( PDI). Ensure Quality KPIs NC Management and conduct RCA/PSR for all line related issues Job Description Roles and Responsibilities Lead inprocess customer FAT and outgoing quality activities for products ( CT/CVT) which includes inprocess checks in taping/winding assembly process ( drying and oil filling) Ensuring all quality checks before tests and also conduct outgoing quality checks ( PD...

Job Purpose Welding Lead with deep expertise in small bore tubing, TIG welding, and orbital welding equipment for oil and gas operations. The ideal candidate will have hands-on experience with high-performance materials such as super duplex , alloy steel , and Inconel , and possess strong knowledge of material combinations, welding codes, and standards. This role involves leading welding activities, participating in technical discussions, conducting root cause analysis (RCA), and driving continuous improvement Lead and supervise welding operations, focusing on small bore tubing and TIG welding knowledge on using orbital welding equipment. Ensure compliance with industry codes and standards (...

Senior Manager QA with 12–18 yrs experience to lead QA strategy, automation, release governance, and quality analytics. Drive partner validation, defect prevention, and cross-functional collaboration in a product-based, print domain organization. Required Candidate profile Experienced QA leader with 15+ yrs in product-based firms. Skilled in QA strategy, automation, release governance, RCA, and team leadership. Strong in quality analytics and partner collaboration.

The individuals of this team acquire and maintain a detailed understanding of Exchange notifications and associated market conventions for those venues. This knowledge will then be applied to process the reference data events and help initiate data quality projects to enhance client experience. The individuals on this team are expected to be the go to people for all questions regarding instrument level reference data, how they are maintained on various Real Time Services (RTS) products. The individuals will be responsible for maintece of reference data. Team members also interact with on-shore stake holders like Market BAs, client facing staff and Development teams in order to determine exac...

Roles and Responsibilities : Conduct call audits to ensure compliance with quality standards and identify areas for improvement. Monitor calls to assess customer satisfaction, agent performance, and overall call quality. Analyze data from call recordings using tools like 7QC, Pareto Analysis, Fishbone Diagram, RCA (Root Cause Analysis), CSAT (Customer Satisfaction) to improve processes and reduce errors. Collaborate with teams to implement corrective actions based on findings from audits and monitor progress towards achieving desired outcomes. Job Requirements : 4-8 years of experience in Quality Assurance or related field in BPO/Call Centre industry. Strong understanding of QC tools such as...

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. Salesforce Solution Architect Manager Job Summary We are seeking a seasoned Salesforce Solution Architect at the Manager level to lead the design and delivery of scalable, high-im...

Roles and Responsibilities: Oversee end-to-end manufacturing of SMPS,& DC chargers,. Plan and execute daily production schedules while ensuring optimal utilization of manpower and resources. Ensure on-time product delivery with quality assurance in line with ISO 9001 standards. Lead deployment of new product lines, including technology transfer and localization. Coordinate with cross-functional teams (design, procurement, quality) for smooth product integration and ramp-up. Execute Lean manufacturing and Six Sigma initiatives to reduce waste, rework, and downtime. Perform RCA, CAPA, and 8D analysis for customer complaints and internal issues. Implement Poka-Yoke and SPC-based process control...

As an IT Quality Senior Analyst at this company, you will be a seasoned professional who plays a crucial role in the development of new techniques and processes within the IT quality function. Your responsibilities will involve evaluating complex issues, providing leadership within teams, coaching new recruits, and influencing decisions through your specialized advice and services. Your work will have a significant impact on project size and geography, directly affecting the performance of all teams in the area. Key Responsibilities: - Overall testing experience of 9-14 years - Mandatory expertise in BDD - Strong coding skills in Gluecode (Java) - Proficiency in SQL and Unix - Intermediate t...

As a Quality Assurance professional in RCM, your role will involve managing day-to-day activities to ensure the highest levels of quality and performance. You will be responsible for various tasks including leave planning, adhering to quality standard documents, and deploying targets to the team for call monitoring. It will be essential for you to meet deadlines consistently to ensure timely feedback closures for Customer Service Executives (CSEs). Key Responsibilities: - Manage leave planning discussions and plan for upcoming months - Adhere to quality standard documents - Deploy targets and assign CSEs for call monitoring - Ensure daily targets are met and provide timely feedback to CSEs -...

As a candidate with 4 to 8 years of experience, you should have hands-on experience in setting up a Test Lab. Your key responsibilities will include: - Procurement and PO releasing work for Components, Lab Equipments, Tools & Jigs. - Running Equipment and Tools tests and conducting Test method Validation. - Supporting and performing Design verification & IQ/OQ/PQ for medical Equipments and V&V Lab. - Ensuring Lab Equipment Calibration and maintaining Calibration database. - Collaborating with the team on product failure, defect management, and CAPA investigations. - Ensuring QMS conformance and meeting quality policy and objectives as per organizational guidelines. - Prototype assemblies and...

Total 6 Yrs exp out of this 1 yrs exp as a Assistant Manager Quality&Training Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Pune Required Candidate profile We are Hiring Assistant Manager Quality&Training Work from Office Pune Call or Whatspp cv Sri 8851792136 Neha 8287267407

Role Overview: You will be responsible for developing and implementing Cloud Technologies, integrating them with On Premise systems, and ensuring Cloud Security. Your role will involve capacity planning for all Cloud components, participating in P0 calls, and owning Root Cause Analysis. Additionally, you will coordinate with vendors for break fix and RCA, enable and implement new security policies, and participate in new technology evaluations. Key Responsibilities: - Hands-on experience in Cloud Technologies like Google, AWS, and MS Azure - Developing and implementing Cloud Technologies and integrating with On Premise systems - Experience in Cloud Security, Hybrid Connectivity, setting up P...

Job Description: You will be responsible for designing, developing, testing, and overseeing the installation and maintenance of electrical systems, equipment, and devices. Your main tasks will include ensuring compliance with safety standards, optimizing energy efficiency, and troubleshooting electrical issues to support operational continuity. Key Responsibilities: - Planning, scheduling repair and maintenance to ensure continuous production operations. - Developing a preventive maintenance plan in conjunction with maintenance and production staff. - Working experience and knowledge of 22/33/66 KV power systems along with various equipments. - Performing preventive maintenance of transforme...

As an Outcomes Associate in the financial industry, your role will involve utilizing your expertise in outcomes testing, RCA, or QA to drive improvements across various products and channels. You will work in a collaborative environment that fosters career growth and innovation, allowing you to influence change and contribute to meaningful projects. **Key Responsibilities:** - Complete in-depth analysis of interactions to assess whether "good" outcomes have been achieved. - Understand end user needs and influence product maintenance and development. - Support the creation and delivery of reports. - Evaluate conduct risks and identify opportunities for improvement. - Partner with Operations a...