Quality Specialist

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Contact: 9731129248 - Mohammed Jasir

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Job Overview:

Sales Quality Analyst

Key Responsibilities:

• Audit inbound and outbound sales calls and email communications to assess adherence to company standards, scripts, and policies.
• Provide constructive feedback to sales representatives to improve quality, efficiency, and effectiveness.
• Identify training needs and process gaps based on audit findings.
• Create detailed reports and dashboards on quality scores, trends, and improvement areas.
• Collaborate with sales leads and trainers to support continuous improvement initiatives.
• Maintain documentation of QA procedures and suggest process enhancements.

Key Requirements:

• Proven experience in sales quality assurance, customer experience QA, or a similar role.
• Excellent verbal and written communication skills.
• Strong understanding of sales processes, objection handling, and rapport building.
• Familiarity with QA tools, CRM platforms (e.g., HubSpot, Salesforce), and call recording systems.
• Analytical mindset with the ability to identify patterns and insights from data.
• High attention to detail and ability to multitask in a fast-paced environment.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Communication, or related field.
• Experience in B2B or SaaS-based companies.
• Exposure to sales enablement or performance improvement programs.