Quality Manager

Position Title: Quality Manager
Location: ITM Hospital & Research Centre, Gwalior
Experience: 5–8 years (Experience in hospital quality and NABH implementation mandatory)
Reporting To: Hospital Director / Quality Head
Salary: As per industry norms

Job Summary:

The Quality Manager is responsible for planning, implementing, and monitoring quality assurance programs across the hospital to ensure compliance with NABH standards and continuous quality improvement. The role focuses on internal audits, SOP adherence, staff training, and enhancing patient care quality and safety.

Key Responsibilities:

1. Quality Assurance & Compliance

• Implement and monitor NABH standards and hospital quality initiatives.
• Prepare and maintain manuals, SOPs, and quality documents.
• Coordinate with departments to ensure compliance with statutory and accreditation requirements.

2. Internal Audits & Monitoring

• Plan and conduct regular internal quality audits.
• Identify non-conformities, suggest corrective/preventive actions, and follow up on closures.
• Maintain audit records and facilitate external assessments or inspections.

3. Policy & SOP Management

• Develop and update hospital-wide SOPs, checklists, and protocols.
• Ensure all departments are trained and adhering to the approved SOPs.
• Support documentation and standardization of workflows.

4. Training & Capacity Building

• Organize regular training sessions for staff on NABH, infection control, patient safety, etc.
• Conduct mock drills and emergency preparedness exercises.
• Maintain training calendars and competency records.

5. Patient Safety & Feedback System

• Implement patient safety programs and monitor incident reporting.
• Coordinate patient feedback collection, analysis, and improvement initiatives.
• Lead the Hospital Infection Control and Safety Committees.

6. Data Management & Reporting

• Compile Quality Indicators (QIs), analyze trends, and generate monthly reports.
• Present data to management and quality committees with actionable insights.
• Liaise with regulatory bodies, auditors, and accreditation agencies.

Desired Candidate Profile:

• B.Sc./M.Sc. in Nursing, BPT, BHA/MHA, or MBA in Hospital Administration with certified NABH training.
• 5–8 years of experience in hospital quality management.
• In-depth knowledge of NABH guidelines, clinical audits, risk management, and hospital processes.
• Strong documentation, analytical, training, and communication skills.
• Proficiency in MS Office and hospital quality tools (like FMEA, RCA, Pareto, etc.).

How to Apply:

Interested candidates may send their resume to recruitment@itmhospital.com, careers@itmhospital.com with the subject line "Application for Quality Manager – ITM Hospital Gwalior".

Job Type: Full-time

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person