Quality Manager

Description

2- 5 Years of Experience, 30K - 45KPer Month, Full Time

Description

Position Overview

• The 

  Quality Manager

   will be responsible for developing, implementing, and sustaining the 

  Quality Management System (QMS)

   aligned with 

  QAI Accreditation Standards for Home Healthcare

  . 
• The role involves designing quality frameworks, auditing compliance, training teams, and ensuring continual improvement in patient care, documentation, and service delivery across all units.
• 
  

• Key Roles and Responsibilities

• 
  

• Quality System Development & Accreditation

• Establish, document, and maintain the Quality Management System in line with QAI standards.
• Lead the organization through the 

  QAI Accreditation process

   — from gap analysis, documentation, and staff orientation to internal audits and mock assessments.
• Ensure all departments (Clinical, Nursing, Operations, HR, and Administration) follow standardized procedures and policies.
• 
  

• Process Standardization & SOP Implementation

• Develop and periodically update 

  Standard Operating Procedures (SOPs)

   for all homecare services, including doctor visits, nursing, wound care, telemedicine, and patient documentation.
• Monitor adherence to SOPs through regular field visits, audits, and performance reviews.
• 
  

• Internal Audits & Corrective Actions

• Plan and conduct internal audits and risk assessments across service units and community clinics.
• Identify non-conformities, design corrective and preventive action plans (CAPA), and ensure timely closure.
• Maintain QAI-related documentation and quality dashboards.
• 
  

• Training & Capacity Building

• Conduct induction and periodic 

  quality training sessions

   for healthcare professionals, including nurses, caretakers, and administrative staff.
• Promote a culture of continuous improvement and patient safety.
• Collaborate with the HR department for skill competency evaluations.
• 
  

• Patient Safety & Feedback Monitoring

• Design and implement patient safety indicators, infection control checklists, and adverse event reporting systems.
• Coordinate patient feedback collection and analysis to drive improvement initiatives.
• Track and report key performance indicators (KPIs) to management.
• 
  

• Documentation & Reporting

• Maintain accurate and updated quality manuals, policies, and audit reports as per QAI requirements.
• Present periodic 

  Quality Review Reports

   to senior management, highlighting trends, achievements, and areas of improvement.
• 
  

• Key Skills and Competencies

• Strong understanding of 

  QAI Home Healthcare Accreditation Standards

   or equivalent (NABH/NABH-Entry Level/QCI).
• In-depth knowledge of healthcare quality systems, process documentation, and audit management.
• Excellent communication, analytical, and training skills.
• Proficiency in MS Office, Google Workspace, and quality documentation tools.
• Empathy, leadership, and team collaboration across clinical and administrative units.
• 
  

• Educational Qualification

• Bachelor’s or Master’s Degree in Nursing, Hospital Administration, or Healthcare Management.
• Preferred: Certification in 

  Healthcare Quality (e.g., CPHQ, QMS, or QAI Assessor Training).

• 
  

• Experience

• Minimum 

  3–5 years of experience

   in Quality Management in Hospitals, Home Healthcare, or related healthcare services.
• Experience in 

  QAI/NABH implementation

   is highly desirable.
• 
  

• Key Performance Indicators (KPIs)

• Achievement of QAI Accreditation Milestones within defined timelines.
• % Compliance in Internal Quality Audits.
• Number of SOPs implemented and updated quarterly.
• Patient satisfaction score and feedback resolution time.
• % of staff trained and certified in quality standards.