Quality Assurance Specialist

Date live: 06/02/2025 Business Area: HR Area of Expertise: Human Resources Contract: Permanent Reference Code: JR-0000031573 In HR, you'll collaborate with the organisation to implement effective HR strategies and programmes. Your role will involve recruiting, training, and developing talent, as well as managing employee benefits, ensuring Barclays attracts and retains top talent See your commute Join us as a Quality Assurance Specialist at Barclays, where you'll use your excellent knowledge of the English language to review learning resources. You’ll ensure they meet our learning design standards, including Brand, accessibility, tone of voice, grammar and punctuation, helping us to drive innovation and excellence. You will be assessed on the key critical skills relevant for success in role, such as experience with Quality Assurance and Control as well as job-specific skillsets. To be successful as a "Quality Assurance Specialist", you should have experience with : Excellent knowledge of the English language in written form Copywriting/editing in the English language Excellent attention to detail Ensure learning content is fit for purpose and aligns to our standards Accurately documenting QA findings and confidently communicating constructive feedback to individuals/groups including at a senior level Using feedback and coaching to develop colleagues. Desirable skillsets/good to have: Time management and prioritization skills in conjunction with diary management Stakeholder management Data analysis and reporting. This role will be based out of Chennai. Purpose of the role To design and implement programmes and initiatives that support the growth and development of the bank’s employees and leaders. Accountabilities Development and implementation of training and development programmes and initiatives, including creation and execution of training sessions, workshops, and other learning opportunities. Collaboration with HR and hiring managers to analyse the current and future development needs of the organisation. Design and delivery of classroom and digital based training content, programmes and associated User Experience. Management of onboarding programmes including training, onboarding materials, introduction meetings and providing support throughout the onboarding process. Analysis of data and metrics to measure success of talent development programmes and initiatives. Development and implementation of coaching and mentoring programmes, train the trainer programmes for facilitators and relevant educational materials. Develop and implement talent pipelining processes, identifying, managing, progressing and promoting talent capability across the bank with succession management and career progression’. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. (Opens in new tab or window) (Opens in new tab or window) (Opens in new tab or window) Reasonable adjustment Our purpose Equal opportunities Right to work statement This is Barclays Chennai Barclays Chennai is one of our key strategic locations. It’s home to over 5,000 talented and passionate Barclays colleagues, across Finance, HR, operational and technology functions ensuring the bank’s technology and infrastructure runs smoothly. A workplace of the future Your wellbeing Your commute More than just a workplace Be you. Be valued. Belong. We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success. You can learn more about our commitment to our colleague on our Inclusion and Opportunities page. Learn more Application Process Your application We’ll ask for information about you, your CV and cover letter. 1 Your assessment Covering your behaviours and ability at work. 2 Your interview Exploring your past experiences and skills. 3 Next step We’ll request additional information so that you can complete our screening process 4 Working flexibly We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team. Hybrid working We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Barclays is built on an international scale. Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience. And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.